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11 Custom Learning Trends in 2018

Enyota Learning

are expected to continue evolving eLearning experiences for learners in 2018. In this blog, we will talk about the top custom learning trends to look out for in 2018. 2018 is expected to be the year of content that can be readily consumed within a regular working day.

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A Roadmap For Creating Customer and Employee Value

Your Training Edge

When organizational leaders are asked about their most valuable asset, they are most likely to say that their customers or employees, or both, are the most valuable. Do you always make the attempt to understand the needs and motivations of others, whether they are customers or employees?

Custom 158

TECHSMITH CAMTASIA: Version 2018 Released

The Logical Blog by IconLogic

TechSmith recently announced the release of Camtasia 2018 and there’s much to cheer. Among the improvements in version 2018:   Enhanced Library & Subscription Service Offering Thousands More. In version 2018, Themes allow you to create, save, and apply styles with custom color and font preferences.  Camtasia 2018 promises 50% faster rendering speeds than version 9!   The upgrade price for Camtasia 2018 is $99.50.

Improve Government Customer Service? Look to the Workforce

Avilar

Forest Service must deliver recreation passes and permits to people who want to visit our national forests. “To Yet many government services have notoriously poor reputations for service delivery, fraught with long lines, long “hold” times, and long waiting periods for application results.

Making Customer Service Personal

PDG

If you want personalized customer experiences from your Contact Center, personalize your agent experiences. Contact center customers desire a personal connection, along with an effective and efficient experience. 1 Forrester Customer Service Index.

In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

What Factors Are Shaping the LMS Market? 2018 Learning Systems FAQ

Talented Learning

In other words, I’m most interested in learning solutions designed for business customers and channel partners, association members, continuing education participants and the public-at-large. LMS Market Trends 2018: Top 10 Questions.

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Cheers to 2018’s Top 20 Authoring Tools Companies

eLearning Brothers

You might recognize their name—we partnered with them to create The Training Arcade : a library of fun, casual games that can be rapidly customized with your content to reinforce educational material, assess knowledge retention, measure overall teaching effectiveness, and improve learning outcomes.

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”

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2018 eLearning Predictions: Updated Hype Curve

Web Courseworks

Here it is: Our 2018 eLearning predictions set in terms of Gartner’s hype cycle. It’s still in the realm of custom content development – not something you can assign to your staff instructional designers – but it’s cheaper to do.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.

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Building a Culture of Legendary Service

CLO Magazine

Think about the last time you received great customer service — not just good, but actually memorable. Service you would tell your friends and family about. When an organization fails to address the need to provide outstanding service, in time a vicious spiral begins.

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials.

18 Top Learning Systems Trends to Watch in 2018

Talented Learning

So we invite you to join us as we outline 18 key factors that are influencing today’s learning landscape: 18 Top Learning Systems Trends for 2018. #18 Instead, these are precision tools, aimed at customers who are grappling with well-defined issues.

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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

Top eLearning Trends Of 2018

KnowledgeAnywhere

Top eLearning Trends Of 2018. This infographic highlights helpful training statistics from 2018 such as, learning technologies are companies focusing on, the top 5 barriers to successful modernization of trainin and how millennials feel that training and development is important in their jobs.

Why Customer Service Trainings Are Essential

WalkMe Training Station

Customer service is a philosophy that needs to be adopted organization-wide, not reduced to one department. Every employee must prioritize customer service, because ultimately customer satisfaction drives business growth. People can be great at their jobs, but fail to understand how to interact with customers in a manner that’s conducive to better performance. This is surprising, and largely the result of a lack of focus on customer service trainings.

Webinar: The Story Behind Creating Style Templates

eLearning Brothers

When we first started creating templates, our goal was to make the coolest designs possible and let you customize them as needed. Watch the video below to learn more about why we created Style Templates and how they can help you develop eLearning content even faster.

Leverage your customer service superstars to train for success!

Litmos

They handle customer issues with ease and understand how to juggle many tasks at once. They turn an angry customer into a loyal fan. Think about how many skills anyone who serves customers must possess. Better yet, include your superheroes in creating the learning paths.

TECHSMITH CAMTASIA: Version 2018 Released (Training Available, Book Coming)

The Logical Blog by IconLogic

TechSmith recently announced the release of Camtasia 2018 and there’s much to cheer. Among the improvements in version 2018:   Enhanced Library & Subscription Service Offering Thousands More. In version 2018, Themes allow you to create, save, and apply styles with custom color and font preferences.  Camtasia 2018 promises 50% faster rendering speeds than version 9!   The upgrade price for Camtasia 2018 is $99.50.

How Creating a Learning Culture Drives Customer Loyalty and Profit

Mindflash

customer service customer training learning and devleopment training industry"The single biggest driver of business impact is the strength of an organization's learning culture,” said Josh Bersin of Bersin by Deloitte.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

How Creating a Learning Culture Drives Customer Loyalty and Profit

Mindflash

customer service customer training learning and devleopment training industry"The single biggest driver of business impact is the strength of an organization's learning culture,” said Josh Bersin of Bersin by Deloitte.

TECHSMITH CAMTASIA: Version 2018 Released (Training Available, Book Coming)

The Logical Blog by IconLogic

TechSmith recently announced the release of Camtasia 2018 and there’s much to cheer. Among the improvements in version 2018:   Enhanced Library & Subscription Service Offering Thousands More. In version 2018, Themes allow you to create, save, and apply styles with custom color and font preferences.  Camtasia 2018 promises 50% faster rendering speeds than version 9!   The upgrade price for Camtasia 2018 is $99.50.

TECHSMITH CAMTASIA: Version 2018 Released (Training Available, Book Coming)

The Logical Blog by IconLogic

TechSmith recently announced the release of Camtasia 2018 and there’s much to cheer. Among the improvements in version 2018:   Enhanced Library & Subscription Service Offering Thousands More. In version 2018, Themes allow you to create, save, and apply styles with custom color and font preferences.  Camtasia 2018 promises 50% faster rendering speeds than version 9!   The upgrade price for Camtasia 2018 is $99.50.

DiscoverLink Honors Loyal Customers with 2018 Client Appreciation Awards

discoverlink

At DiscoverLink’s client conference, LinkUp, co-founders John Poulos and Jeff Tenut recognized two of their longstanding clients with Customer Loyalty Awards. The awards were presented October 9, 2018 at the LinkUp Celebration Dinner held at Bahama Breeze in Schaumburg, Illinois.

Early Look – Top 50 Learning Systems 4 2018

eLearning 24-7

I was going to cover my Corporate Learning Systems forecast for 2018, but decided instead to discuss the Top 50 Learning Systems for 2018. on the Top 50 Learning Systems for 2018. The Top 50 Learning Systems for 2018 first post will be on Feb. Create LMS.

5 Steps to Creating a Customer Story Video

TechSmith Camtasia

The best person to sell your product or service is not you. You best generator of new sales is likely an existing customer who has been wowed with a great customer experience and an outstanding product. . They want to hear or read good reviews from existing customers.

Webinar: “Yes, And:” An Improviser’s View on Custom eLearning

eLearning Brothers

We had a hilarious and informative webinar this week with Ivan Bigney from our Custom Solutions team. In addition to being a top-notch Custom Solutions Consultant, Ivan is a regular in the local improvisational comedy scene. eLearning Brothers Custom Solutions team does just that.

The importance of training your customers

Litmos

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . How do customers use your product, for example? The most important reason for training your customers, however, isn't the learning itself.

The 5 Types Of Cyber Attacks To Protect Against In 2018

Your Training Edge

Here are the top five cyber attacks you need to be ready for in 2018. It therefore decided to notify 128,000 customers of the attack and set them up with a year of free credit-monitoring services. It’s every system administrator’s worst nightmare.

LMS Trends: 2018 Mid-Year Learning Systems Market Update

Talented Learning

In January, I outlined “ 18 LMS trends to watch in 2018.” This new “specialist” technology landscape benefits LMS customers and vendors, alike. 4) Customer-Focused Learning Systems Are on Fire. – Create a business case your stakeholders can support.

3 Customer Service Training Ideas That Are Engaging and Effective

Unboxed

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” To retain your customers and keep them happy so you can grow, you need to prioritize your employees by implementing effective customer service training ideas so they’re equipped to be as helpful as possible. Customer Service Training Games and Activities. Customer Role Play.

A Customer Service Skills Training Plan That Pays Off

Unboxed

Your customer service team is the face of your company. Every day, every single agent impacts how your customers perceive your brand. But you can prevent that from happening with a strong customer service skills training program. Studies show that consumers who have a bad service experience are more likely to post, Tweet, text, and tell their friends about it than those who have a positive experience. But do your customer service reps?