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How to Improve Customer Service in the Banking Industry


According to The Financial Brand, one of the most significant changes coming to the banking industry in 2018 and beyond consists of “removing friction from the customer journey.” The post How to Improve Customer Service in the Banking Industry appeared first on GO1 Learning.

How The IGA Institute is Helping Retailers Enhance Customer Service Using Docebo


The IGA Institute needed a shift in organizational culture to enhance customer service – it turned to Docebo to make it happen. The The IGA Institute is a people development organization dedicated to providing learning resources for more than 10,000 food retailers worldwide.

Early Look – Top 50 Learning Systems 4 2018

eLearning 24-7

I was going to cover my Corporate Learning Systems forecast for 2018, but decided instead to discuss the Top 50 Learning Systems for 2018. Now, you will not see the final rankings as a whole for the Learning Systems (i.e. on the Top 50 Learning Systems for 2018.

NRF 2018: It’s About the Brand, not the Channel


Three broad trends seem to be leading the industry in a healthier direction. The Single Customer Experience. While those terms are still used, more retailers now recognize that customers see brands, not channels, and your customer relationship spans all touch points simultaneously. Retailers are learning to ensure that every experience is a brand deposit, regardless of the so-called ‘channel.’. This is what happens when customers are more important than lawyers.

SHRM 2018: People at the End of Every Policy

CLO Magazine

The Society for Human Resource Management’s 2018 Annual Conference and Exposition, held June 17-20 in Chicago, included various leadership, learning and development sessions where speakers discussed the need to continue evolving workplace culture.

Top 3 Workplace Trends to Watch for in 2019


From four-day workweeks in the United Kingdom to Mondays getting the axe in Japan, one of the biggest workplace trends for 2019 and beyond is less time in the physical office. Also, eBay plans to allow 300 full-time customer service representatives to work from home.

6 Training Trends for 2018 (and 3 you’re still not doing right)


Join our very own Dave Romero and Nikki Shaw for a fun, interactive webinar with Training Magazine where they’ll go more in-depth with these hot 2018 training trends. Bonus: During the webinar, they’ll share actionable tips to help you get started with each trend. Save the Date.

5 Ways Performance Support Can Help You Amplify Productivity


This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Effective performance support means it is no longer necessary to stop work or leave the workplace for learning or support.

Increasing Scope Of Enterprise Learning Management System For Modern Learners


With digitization, the use of online Learning Management Systems at workplace is trending. Organizations have started embracing cutting-edge technologies to take learning to the next level. Utilization of latest e-learning technologies to efficiently manage the course sales. ?

Video-Based Learning Strategy for Increased Employee Engagement and Workforce Competency – New-age Strategy for New-age Learning


With technological advancement, there has been a better scope for newer strategies to be adopted for learning and development. Delivering Video-based Content to Improve the Learning Uptake. e-Learning video-based learning

Design for how people learn


Design for how people learn. 25 October 2018. J ulie Dirksen is a true expert when it comes to learning design and the author of a really good book, Design for how people learn. The interview: Want to know more about Learning Design? Masterclass Learning Design.

Top Learning Systems Trends – A 2019 Extended Enterprise Market Guide

Talented Learning

Welcome to our 5th annual trends post! When you look at the list below you might wonder why we’re not calling this our 2019 Book of Learning Systems Trends. Well, a lot is happening in extended enterprise learning and we want to touch on all the high points.

The Role of Gamification in Corporate Learning

Your Training Edge

Gamification has far-flung effects on the corporate learning. In this post, I am going to share the role of gamification in corporate learning. This article will open up the ways to find out about advantages of gamification and ease of ameliorating corporate learning.

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How employee training will change in 2019


Now is the time to reflect on training performance over the past 12 months, and to plan for new trends in learning and development in 2019. Employee Training Trends to Look Out for in 2019. Experiential learning. But in 2019, job-specific learning content won’t be enough.

Proving Better Training Outcomes


How Learning & Development Can Prove Training’s Value to Leadership. Learning & Development’s Quest for Better Training Outcomes. Certainly, Learning & Development professionals have their own ongoing quest: proving training’s impact on the business.

How ?o Boost Employee Performance With Virtual Reality Training (VR)

eLearning Industry

Virtual Reality training (VR) can make new hires feel confident in their roles, mitigate stress in high-risk positions, or even enhance customer service. eLearning Trends Employee Performance Virtual Learning Environment Virtual RealityLet’s explore some of the ways VR training can boost employee performance. This post was first published on eLearning Industry.

Training Reinforcement: 7 Things You Need to Know

Knowledge Guru

You depend on training to help your employees make more sales, provide better customer service, avoid regulatory issues, and make fewer mistakes. Training reinforcement is essential to ensure that knowledge and skills learned in training are applied on the job.

4 examples of using xAPI for more effective learning


It can help you to identify where learning interventions might be needed, measure the impact of blended learning experiences and identify how they could be improved. It can also be used to make direct links between people’s learning experiences and and their on-the-job performance.

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Online Retail and Hospitality Training – Why mLearning May Not Work!

Enyota Learning

Here their role is critical in ensuring customer satisfaction and drive value. Businesses with a strong learning culture enjoy 30-50% higher employee engagement and retention rates than those that don’t. appeared first on eNyota Learning Blog.

Contact Center: Talented Managers are Force-Multipliers


Contact centers are trending toward super-agents who can engineer superior customer experiences. After all, if they mastered customer service, how tough can it be to show others how to do the same? They take the time to learn about their people, their interests and how to best help each team member achieve their goals. Manager/employee relationships are shifting from “tell” to listen/learn. Life-long learning.

The Strategy Award

CLO Magazine

The Strategy Award is for learning executives who have demonstrated exceptional business acumen combined with forward-looking vision to develop and execute a comprehensive learning strategy that clearly aligns employee development with broader organizational strategy.

Design for how people learn by Julie Dirksen


Design for how people learn. Julie Dirksen is a true expert when it comes to learning design and the author of a really good book, Design for how people learn. The post Design for how people learn by Julie Dirksen appeared first on aNewSpring. Q&A with Julie Dirksen.

7 Reasons Why All Team Members Should Have Social Media Training

Your Training Edge

Social media training and a proper social media policy defines how your business or start-up will use these modern platforms to achieve its growth, marketing strategy and overall communications with customers and their wider target market. Your customers are on social media.

Micro-learning Tutorial: how to create micro-learning in under 1 hour


Micro-learning was the #1 eLearning trend picked by the experts for 2018. According to micro-learning expert Ray Jimenez , the media you use doesn’t matter. Based on the advice from Ray, I’ll help you launch your first micro-learning event in under an hour.

Social Assessment?™ at Work in Retail


Constructive feedback is a critically important training tool for retailers, especially when it comes to driving the kinds of high-quality customer service interactions that win … Continued. Corporate Learning Trends Support

Guest Blogger, Bryan Jones of – How to Repurpose Content in under 1 hour


You can also catch Bryan and me chatting about learning, technology, AI, and the brain on our podcast. Originally posted on | March 19, 2018 by Bryan Jones. The purpose of this quick start guide is to move from the #8 trend of “ science-based learning ” to action.

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Modern Sales Training: Turning Learning into Currency


It keeps them not only abreast of the latest product information, but also tuned into other important knowledge such as marketplace / industry trends, selling techniques, and company culture and messaging. How Does a Culture of Learning Affect Sales?

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Harnessing Hyperconnectivity

CLO Magazine

All this change is positive: We are turning the traditional, page-turning e-learning experience of the past into a dynamic, agile, as-needed learning experience that fits into the way we use the internet. The average employee has less than 25 minutes a week to learn.

Join us at Learning Technologies

Unicorn Training

In the L&D world the Learning Technologies Conference and Exhibition is one of the key event highlights of the year and we’re excited to say we’re back this year with a host of exciting products, partnerships and seminar talks to share with you. Learn how to fly a drone (the L&D way)!Mike

Survey Says: Your Employees Want Coaching and Mentoring

CLO Magazine

So what kinds of learning opportunities do workers want in the face of immense change? Many who talk about learning in the workplace tend to think of the generations as significantly different in their preferences. What’s one thing you can count on these days?

Digital Transformation Has Hit Your Organization – Has it Hit Your Training Yet?

Enyota Learning

While for some companies, digital transformation applies to outward-facing functions like customer service, for others it is more about driving transformation internally – encouraging employees to work smarter and giving them a sense of belonging, even if they are not working in the same location. Automated processes, streamlined back office operations, and the creation of a single customer view is helping them deliver an unparalleled customer experience.

40+ of the World’s Best Sales Training Programs to Get Your Team Into Shape

Sales Hacker Training

Wilson Learning. The company was among the first in the industry to incorporate big data into its learning infrastructure, focusing on critical selling skills and the best ways to reinforce these proficiencies. The company’s products and services align with these audiences.

The power of soft skills: Training on personality types


In enterprise learning, many companies emphasize functional training (i.e. These skills are developed through learning better ways to behave and interact.". EQ scores can quickly be correlated with customer service, sales, productivity, retention, employee satisfaction.".

E-Learning Goes Digital: How to Shape Your Company Training


While it is true that proper translation and localization are vital for the success of employee training, it is critical to embrace the new digital technologies and learning methods to make sure that we are up to date with the industry trends. . Chatbots to Help with Learning .

10 Ways to Use Explainer Videos Efficiently for Your Business


Speedy typing on the keyboard and the next long, complex mail is ready to be sent to employees and customers. Training & Development Employees must be supported as well as challenged to keep your business on track, to use trends ideally and to stay in the company as skilled workers.

How to Determine the Advantages of Your eLearning Program?

Enyota Learning

Much like everything else, the learning and development initiatives of enterprises across the globe have experienced a major shift owing to technological change. The dropout rates for online learning also stand at 70% as against 15% of classroom training.

8 Surprising Ways to Use Microlearning Activities in Your Online Training Course

TechSmith Camtasia

Infographics are a must-have microlearning online training tool, as they provide a comprehensive overview of the topic or trend in a way that’s easy for employees to understand. They also cater to different learning preferences.