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Free L&D webinars for July 2019

Limestone Learning

Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio. Take a break from the heat and check them out.

Free 60
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Time for a healthy perspective on diversity

OpenSesame

The Propel Center , sponsored by Apple, is a global HBCU ( Historically Black Colleges and Universities) initiative specializing in mentorship, learning support, internship and career opportunities for students of diverse ethnic backgrounds. . Australian software giant Atlassian has developed a free Balanced Teams Diversity Assessment Tool.

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The Customer Education Experts Directory

learnWorlds

Recent research findings collected by Intellum (2019), present the importance and highlight the effectiveness of customer education on a wider spectrum. An effective customer training program can also expand your customer base, improve customer satisfaction, increase customer loyalty and reduce churn. percent increase in revenue.

Expert 52
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The Sherlock Holmes effect

CLO Magazine

It is estimated that, collectively, companies are spending more than $8 billion a year on diversity and inclusion programs, mostly comprising diversity czars, assessments, targets, training, employee resource groups, periodic reviews and static metrics. Follow the trail. percent increase from FY 2017. 2: Individual accountability development.