Remove 2019 Remove CLO Remove Metrics Remove Program

20 Key Takeaways from ATD 2019


ATD 2019 , the world’s largest, most comprehensive event for talent development and learning professionals, is in the books and what an insightful four days it was in Washington D.C. CLO Magazine found that 71% of organizations are planning to find a way to find the impact and according to another study what’s most important to organizations when it comes to the L&D program is the impact, ROI then awards. Start with why – Align programs with the business.

Docebo 133

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

What led you to this current role as CLO at SAP Litmos? It’s unusual for an LMS company to have a CLO, but Litmos does. Interesting… So with a CLO behind the Dojo, there’s one person who’s responsible for training our staff in a way that’s really consistent with the training our customers get. The CLO position was intended as a sort of unifying position. So, for example, our metrics include customer satisfaction.

SAP 46

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Extended Enterprise LMS Buyers Companion – 2019 Edition

Talented Learning

Think of learning programs that reach beyond employees. Independent advice from our analysts and expert guest authors: 1) Top learning systems trends: 2019 extended enterprise market guide. Check key issues and opportunities… 2) Starting a customer education program: The inside story. Here’s what you need to run a successful sales partner training program… 5) Marketing never ends: How does product education help? Featuring Kevin Hanegan, CLO at Qlik.

Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Key topics include what skills are rising and falling in importance, how CLO roles are structured and how learning and talent management fit together and whether or not CLOs are falling into an aspiration gap. Show Notes: CLO Role of the Future Executive Summary.

CLO 45

Technology choices need to be strategic

CLO Magazine

Chief Learning Officer is uniquely situated to see all the new and interesting things organizations are doing with technology in their learning and development functions each year, thanks in large part to our LearningElite and Learning In Practice awards programs. Take, for example, KPMG, one of the LearningElite 2019 top five. AT&T, also in the 2019 LearningElite top five, has prioritized the virtualization of all of its content, a tremendous undertaking.

How to make a transformational impact as CLO: 5 key takeaways (Ep13)


This week, we spoke to David DeFilippo about the role of a CLO and knowing when to push back to generate real impact. Today, David runs his own consultancy as well as being an executive coach in Harvard Business School’s executive education programs. And, of course, meaningful to their organization—because the organization is typically supporting them to go to that type of program.”. Where does learning really happen at scale?

CLO 40

The 101 on a Chief Learning Officer


You hire an individual who oversees this process, a Chief Learning Officer (CLO). A Chief Learning Officer is a senior level executive who oversees a company’s learning program and strategy by supporting its overall business goals. One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. How much does a CLO earn?

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

In this episode of the Chief Learning Officer Podcast, Jon talks about that “crucible of leadership,” how he rebuilt himself and his team in the wake of his failure and how they came to establish the Discover College Commitment, an industry-leading tuition assistance program that all Discover employees are eligible for starting on their first day. April 2019 Profile: Discover Financial’s Jon Kaplan. And I guess how much a CLO is tied in with company culture.

How upskilling turned everyday employees into ardent advocates for change

CLO Magazine

A key element of the program is that it isn’t just for consultants. An updated version is expected to launch in 2019, which PwC will share with clients as well as employees. Some of the certification programs are built in-house around specific PwC service offerings, while others are accessed through third-party organizations. When an employee completes any of these programs, they receive a badge they can share on their internal and external profiles.

The AGES Model can help learning stick

CLO Magazine

Most corporate learning programs are designed to be popular. When organizations track metrics at all, they tend to focus not on how well participants remember what they learn, but on net promoter score — essentially a measure of how enjoyable the learning program is. But just because a learning program is fun doesn’t necessarily mean it’s effective. Too often after a learning program, employees return to work only to quickly forget most of what they’ve learned.

Help 66

There’s no excuse for lack of diversity in talent sourcing

CLO Magazine

Internal programs to support and celebrate diversity at your organization are necessary. At AMN Healthcare we post our diversity metrics on our website every quarter, and we are very open about our progress on the path to DEI. Our action strategies for DEI are based on our metrics, and we change those strategies if we are not making enough measurable progress. One important part of DEI programs is unconscious bias training.

A digital learning strategy provides criteria and rationale for adopting new technologies

CLO Magazine

Common reasons could be that: Tools are introduced for a single program and then organically spread to other programs without clear guidance on the potential impact to behaviors and performance. Third, it should be founded on the generation of meaningful learning data and the analysis of impact metrics. The post A digital learning strategy provides criteria and rationale for adopting new technologies appeared first on Chief Learning Officer - CLO Media.

How Coaching Can Help the Majority Culture Understand Difference

CLO Magazine

On the plus side, I’ve also seen a leading financial company invest in a multidimensional coaching program to help a foreign national employee enhance her communication effectiveness and leadership presence, resulting in more opportunities to lead client meetings and develop business. Programs to increase awareness of cultural differences and reduce unconscious bias are important steps toward shaping a more inclusive environment.

10 New Years Resolutions for Learning and Development Professionals


“I’m thrilled to kick off 2019 at Visa University. We’re at an incredibly exciting juncture as a team – we have two successful years behind us and a new CLO at the helm with decades of experience in technology, entrepreneurship AND intrapreneurship. 2019 will be a pivotal year for VU as we enable the next phase of growth at Visa in the face of industry disruption. The focus will be on our Fit-For-Future” program. We welcome the challenges that 2019 will bring.

A Bright Future for State Farm

CLO Magazine

So, in 2014, Yerington and his team decided to take a closer, more strategic look at one of the company’s top recruitment and retention tools: its tuition reimbursement program. Through a deep dive into the tuition reimbursement program, Yerington and his team found that the time and effort to process tuition reimbursement requests were quite extensive for State Farm employees when compared with a typical expense request.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Find out on October 24th from 1-2pm ET as John Leh, CEO and Lead Analyst at Talented Learning, and Mike Martin, CLO at SAP Litmos examine what works – and why. Metrics to evaluate program impact over time. E DITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers.

The Language of Business

CLO Magazine

However, in 2016 Gonçalves’ group conducted a review of the language training program and found it came up short. The programming took a one-size-fits-all approach that wasn’t meeting every learner’s needs, and the vendor didn’t provide enough metrics to track learners’ progress. Campari partnered with Voxy in April 2017 to deliver an eight-month English language pilot program for 30 employees to test its impact. It was an important part of the program,” she said.

American Tire Distributors shares its microlearning success story

CLO Magazine

And while ATD has a sales training program for new hires, once reps were in the field it was up to their managers to reinforce their knowledge and development. But when he saw the impact of the program he was transformed from a skeptic to a champion. In the fourth quarter of 2019 they were set to launch a for-pay Spark for Retail model for customers who want to benefit from the training. An American Tire Distributors facility in Charlotte, North Carolina.

Customer Training: Are You Ahead of the Curve?


Companies in every sector are developing customer-focused training programs that set their brands apart from others who haven’t even thought about it. Join me for the webinar “Inside the Customer Learning Lifecycle: How Continuous Education Drives Lasting Value” on Thursday, October 24, 2019 from 1:00 - 2:00 pm ET / 10:00 - 11:00 am PT. Together with Mike Martin, CLO at SAP Litmos, I’ll discuss these topics: How to prioritize fluid customer education needs.

SAP 40

Debunking the Meritocracy Myth

CLO Magazine

That morning, I was chatting with Annie McKee, director of the University of Pennsylvania CLO program. Seventy-two percent of surveyed managers believed they helped women explore ways to “apply key learnings” from development programs. Corporate leadership needs to be the driving force behind requiring change, accountability and metrics, because if the boss wants it to happen, it will happen. A few years ago, I was the keynote speaker at a women’s diversity conference.

CLO 51

Banishing Evaluation Fears

CLO Magazine

Countless articles, white papers and programs address this issue and provide solutions that range from simple to complicated. However, there is fear of what might happen if value cannot be shown, so instead of evaluating how training improves performance and contributes to agency mission accomplishment, they select metrics that are easier to demonstrate. Are there key metrics that should be improved as a result of this program?

Learning at Large Ep3: Digital first learning strategies, at scale


Sam has led large scale digital learning programs at Barclays, Tesco, and Hitatchi Rail, reaching audiences of up to half a million people. I started off working as part of a team, building some of the first online executive education programs, and then fell out of the industry and then came back into the industry having worked for companies like Barclaycard, working with Tesco, most recently working with Hitachi Rail.

Make language learning your fifth learning pillar

CLO Magazine

Learning programs and leaders come in all shapes and sizes. Centralized learning programs make good sense: consistent delivery, standardization of reporting and metrics, and, of course, economies of scale. Now, think of the duplication of effort managing expensive local language learning programs of varying quality. There’s never been a better time to erect a fifth pillar under your global learning program.

Putting People First

CLO Magazine

One of the company’s existing methods to achieve this goal was its college tuition reimbursement program. However, only a few hundred of the company’s employees were taking advantage of the program. So he partnered with the Lumina Foundation, a private organization focused on increasing post-secondary education, to study the program. Kaplan and his team digested all this feedback and, in June 2018, rolled out the new Discover College Commitment program. “We

The Economic Virtue of Teaching Diversity

CLO Magazine

If today Tocqueville toured an American university or corporation with a diversity and inclusion program, I believe he would see freedom and democracy at work. Be wary though of relying on metrics alone to ensure the creation and propagation of a culture of diversity. Convincing these organizations and their employees, at least initially, may require an effort that defines in economic or professional terms how diversity programs can advance everyone’s fortunes.

Teach 42

Learning at Large Ep6: Measuring the effectiveness of human-centred learning


I think two that I’ve been really proud of—during my time in oil and gas, first was a redesign of our induction program, and it’s a story I’ve told before. And so, instead of doing what everybody else does with their induction programs—they just dump all of the corporate content into them— we talked to people and said what problems have you got, what are you really worried about, what do you care about when you join?

The Tyranny of the Status Quo

CLO Magazine

Despite how good your onboarding program is, that is not how people learn to do work, and that is not where people learn what is important and how to behave. We send them to special programs with other HiPos (which, I guess, is the organizational equivalent of a gifted and talented program). In May 2017, their metrics on two critical drivers of adoption and performance were in the mid-30s out of 100 — not a good rating. Since McKinsey & Co.

Dive In

CLO Magazine

According to The Conference Board’s “The Business Value of Leadership Development” report, “One of the most influential internal engines to drive change is a leadership development program that sets out to nurture management talent that is entrepreneurial, enterprisewide and globally recruited.”. Leadership coach and author Marshall Goldsmith said, “Many of our leadership programs are based on the faulty assumption that if we show people what to do, they can automatically do it.”

Sprinting Toward the Finish Line

CLO Magazine

There are metrics and reports to be filed. They report the metrics to the senior vice president of talent, diversity and organization effectiveness, and share learning metrics with Nationwide’s chief human resources officer and HR executive team monthly, and with the CEO and the board at least annually. Whether a catchy on-air jingle or an innovative L&D program, it’s clear that Nationwide is on employees’ side.

Building a Better Working World

CLO Magazine

According to Sugrue, some of the ways EY is overcoming these challenges is through the use of EY badges, digital fluency programs, location-specific and service line-specific programs, and the development of a scalable process to rapidly develop priority skills globally. SuccessFactors was launched to 170,000 EY people in July 2018 as the first phase of implementation, and it went live to an additional 90,000 in March 2019.

Podcast 27: What Makes Microlearning Work? – With Karl Kapp

Talented Learning

Find out on October 24th from 1-2pm ET as John Leh, CEO and Lead Analyst at Talented Learning, and Mike Martin, CLO at SAP Litmos examine what works – and why. Metrics to evaluate program impact over time. WELCOME TO EPISODE 27 OF THE TALENTED LEARNING SHOW. To learn more about this podcast series or to see the full collection of episodes visit The Talented Learning Show main page. EPISODE 27 – TOPIC SUMMARY AND GUEST: Microlearning. I hear about it on a daily basis.

What Happens in the Classroom Doesn’t Stay in the Classroom

CLO Magazine

Rather than create a program and then analyze its impact on the bottom line, the organization “started with the bottom line,” Muñoz said. “We Agile learning is especially important to KPMG, as one of its key metrics is retention. For example, partners and senior leaders in the firm sometimes teach in L&D programs. Ninety percent of participants agreed the program helped enable richer client conversations.

Listen: Vulcan’s Tim Mulligan talks about how companies can teach employees to be happier, healthier and more resilient

CLO Magazine

John talk with Tim about what a resilient leader looks like, why branding is so important in learning and development work and how simple, catchy phrases can be the difference between a good program and a great one. My job is to hire the people, keep them engaged and put together really great programs. I can’t just roll out a benefit program or a training program or a benefit. All of our metrics were hitting it really high levels.

The Future of Training & Development: Live Online Training

MeetingOne on eLearning

and longtime education researcher who has worked with colleges like the University of Pennsylvania to build their PennCLO program. Rose Else Mitchell , CLO at Houghton Mifflin Harcourt. The first step is ensuring you use tools that provide powerful metrics on training success. It requires ingenuity, wit, and creativity – none of which can be programmed easily. The Revolution in Artificial Intelligence (AI) is on our doorstep.

The Business Impact Award

CLO Magazine

The Business Impact Award is for learning executives who have implemented a significant measurement or evaluation program that has demonstrated exceptional business impact from their workforce development programs. Time savings, cost savings, customer experience, retention, efficiency gained and change in quality assurance scores are all factors now being considered in new programs’ evaluations. Those learners rated the new learning program 4.5

A learner and a teacher at heart

CLO Magazine

She was immediately accepted into Vanderbilt’s master’s program in organizational development and leadership, and the rest is history. “I Jen is a person of vision and she has a very clear, crisp communication style,” said John Luck, vice president for PerkinElmer America’s sales and service division, who served as the executive sponsor of a sales coaching program Sullivan and her team rolled out. Butters knew she’d found her CLO. Learning is in Jennifer Sullivan’s blood.

Managers Make or Break Your Culture of Career Mobility


And for a career mobility program to really fly high, managers need to play a pivotal role, Degreed CLO Kelly Palmer said. Internal opportunities — the lifeblood of any career mobility program — originate with managers. You can talk about career mobility all you want.