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20 Key Takeaways from ATD 2019


ATD 2019 , the world’s largest, most comprehensive event for talent development and learning professionals, is in the books and what an insightful four days it was in Washington D.C. Design your learning programs with a reverse-engineering approach and follow these 8 steps.

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Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

What led you to this current role as CLO at SAP Litmos? It’s unusual for an LMS company to have a CLO, but Litmos does. The CLO position was intended as a sort of unifying position. We write content, do graphic design, develop the program, drive reporting and assessments.

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Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Show Notes: CLO Role of the Future Executive Summary.

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Extended Enterprise LMS Buyers Companion – 2019 Edition

Talented Learning

Think of learning programs that reach beyond employees. Independent advice from our analysts and expert guest authors: 1) Top learning systems trends: 2019 extended enterprise market guide. Roundtable with Lars Hyland, CLO, Totara Learning. Featuring Kevin Hanegan, CLO at Qlik.

Technology choices need to be strategic

CLO Magazine

Chief Learning Officer is uniquely situated to see all the new and interesting things organizations are doing with technology in their learning and development functions each year, thanks in large part to our LearningElite and Learning In Practice awards programs. At the CLO Symposium on Oct.

How to make a transformational impact as CLO: 5 key takeaways (Ep13)


This week, we spoke to David DeFilippo about the role of a CLO and knowing when to push back to generate real impact. Today, David runs his own consultancy as well as being an executive coach in Harvard Business School’s executive education programs.

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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

April 2019 Profile: Discover Financial’s Jon Kaplan. We also touch on his efforts at Discover to rethink and expand tuition assistance programs from a benefit to an asset. Jon really wanted to rethink that when he was at Discover and put in place a pretty impressive program to do that.

How upskilling turned everyday employees into ardent advocates for change

CLO Magazine

A key element of the program is that it isn’t just for consultants. An updated version is expected to launch in 2019, which PwC will share with clients as well as employees. As of July 2019, more than 80 percent of U.S. Internal metrics show these efforts paying off.

There’s no excuse for lack of diversity in talent sourcing

CLO Magazine

Internal programs to support and celebrate diversity at your organization are necessary. At AMN Healthcare we post our diversity metrics on our website every quarter, and we are very open about our progress on the path to DEI.

The AGES Model can help learning stick

CLO Magazine

Most corporate learning programs are designed to be popular. When organizations track metrics at all, they tend to focus not on how well participants remember what they learn, but on net promoter score — essentially a measure of how enjoyable the learning program is.

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A digital learning strategy provides criteria and rationale for adopting new technologies

CLO Magazine

Common reasons could be that: Tools are introduced for a single program and then organically spread to other programs without clear guidance on the potential impact to behaviors and performance.

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The 101 on a Chief Learning Officer


You hire an individual who oversees this process, a Chief Learning Officer (CLO). A Chief Learning Officer is a senior level executive who oversees a company’s learning program and strategy by supporting its overall business goals. One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. How much does a CLO earn?

American Tire Distributors shares its microlearning success story

CLO Magazine

And while ATD has a sales training program for new hires, once reps were in the field it was up to their managers to reinforce their knowledge and development. But when he saw the impact of the program he was transformed from a skeptic to a champion.

10 New Years Resolutions for Learning and Development Professionals


“I’m thrilled to kick off 2019 at Visa University. We’re at an incredibly exciting juncture as a team – we have two successful years behind us and a new CLO at the helm with decades of experience in technology, entrepreneurship AND intrapreneurship.

How Coaching Can Help the Majority Culture Understand Difference

CLO Magazine

On the plus side, I’ve also seen a leading financial company invest in a multidimensional coaching program to help a foreign national employee enhance her communication effectiveness and leadership presence, resulting in more opportunities to lead client meetings and develop business.

A Bright Future for State Farm

CLO Magazine

So, in 2014, Yerington and his team decided to take a closer, more strategic look at one of the company’s top recruitment and retention tools: its tuition reimbursement program. There was also a lack of insight into the outcomes of the program. “We

The Language of Business

CLO Magazine

However, in 2016 Gonçalves’ group conducted a review of the language training program and found it came up short. The programming took a one-size-fits-all approach that wasn’t meeting every learner’s needs, and the vendor didn’t provide enough metrics to track learners’ progress.

Customer Training: Are You Ahead of the Curve?


Companies in every sector are developing customer-focused training programs that set their brands apart from others who haven’t even thought about it. Together with Mike Martin, CLO at SAP Litmos, I’ll discuss these topics: How to prioritize fluid customer education needs.

Embrace design thinking to advance diversity, equity and inclusion

CLO Magazine

In-depth metrics like descriptive, predictive and prescriptive analyses help us validate insights collected from our associates and shed light on what barriers to remove in their career life cycles. The result of the effort refuels our strategy, process and program with innovative solutions.

Banishing Evaluation Fears

CLO Magazine

Countless articles, white papers and programs address this issue and provide solutions that range from simple to complicated. Are there key metrics that should be improved as a result of this program? What would make this program a success in your eyes?

Make language learning your fifth learning pillar

CLO Magazine

Learning programs and leaders come in all shapes and sizes. Centralized learning programs make good sense: consistent delivery, standardization of reporting and metrics, and, of course, economies of scale.

The Economic Virtue of Teaching Diversity

CLO Magazine

If today Tocqueville toured an American university or corporation with a diversity and inclusion program, I believe he would see freedom and democracy at work. Be wary though of relying on metrics alone to ensure the creation and propagation of a culture of diversity.

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Debunking the Meritocracy Myth

CLO Magazine

That morning, I was chatting with Annie McKee, director of the University of Pennsylvania CLO program. Seventy-two percent of surveyed managers believed they helped women explore ways to “apply key learnings” from development programs.

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

Find out on October 24th from 1-2pm ET as John Leh, CEO and Lead Analyst at Talented Learning, and Mike Martin, CLO at SAP Litmos examine what works – and why. Metrics to evaluate program impact over time.

Learning at Large Ep3: Digital first learning strategies, at scale


Sam has led large scale digital learning programs at Barclays, Tesco, and Hitatchi Rail, reaching audiences of up to half a million people. If you were going to speak to an aspiring CLO on how they would manage scalable learning, what book would you recommend to them?

Putting People First

CLO Magazine

One of the company’s existing methods to achieve this goal was its college tuition reimbursement program. However, only a few hundred of the company’s employees were taking advantage of the program. Another recent initiative Kaplan helped develop is a leadership development program.

The Tyranny of the Status Quo

CLO Magazine

Despite how good your onboarding program is, that is not how people learn to do work, and that is not where people learn what is important and how to behave. We send them to special programs with other HiPos (which, I guess, is the organizational equivalent of a gifted and talented program).

Dive In

CLO Magazine

According to The Conference Board’s “The Business Value of Leadership Development” report, “One of the most influential internal engines to drive change is a leadership development program that sets out to nurture management talent that is entrepreneurial, enterprisewide and globally recruited.”.

Sprinting Toward the Finish Line

CLO Magazine

There are metrics and reports to be filed. Whether a catchy on-air jingle or an innovative L&D program, it’s clear that Nationwide is on employees’ side. The post Sprinting Toward the Finish Line appeared first on Chief Learning Officer - CLO Media.

Building a Better Working World

CLO Magazine

According to Sugrue, some of the ways EY is overcoming these challenges is through the use of EY badges, digital fluency programs, location-specific and service line-specific programs, and the development of a scalable process to rapidly develop priority skills globally.

Learning at Large Ep6: Measuring the effectiveness of human-centred learning


I think two that I’ve been really proud of—during my time in oil and gas, first was a redesign of our induction program, and it’s a story I’ve told before. Because if the business is measuring performance then that’s where you’ll see your ROI—return on investment metrics.

Ep9: Up-skilling your workforce to future-proof your organization


Prior to working as a consultant, Jon was CLO of Discover , managing a team of over 200 to build the skills of a workforce of over 17,000 people. It would last somewhere between—I think the minimum was about three weeks, and the maximum I think we had some eight-week programs. .

A learner and a teacher at heart

CLO Magazine

She was immediately accepted into Vanderbilt’s master’s program in organizational development and leadership, and the rest is history. “I At the time, at least 90 percent of PerkinElmer’s L&D programs were classroom-based. Butters knew she’d found her CLO.

Listen: Vulcan’s Tim Mulligan talks about how companies can teach employees to be happier, healthier and more resilient

CLO Magazine

John talk with Tim about what a resilient leader looks like, why branding is so important in learning and development work and how simple, catchy phrases can be the difference between a good program and a great one. All of our metrics were hitting it really high levels.

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What Happens in the Classroom Doesn’t Stay in the Classroom

CLO Magazine

Rather than create a program and then analyze its impact on the bottom line, the organization “started with the bottom line,” Muñoz said. “We Agile learning is especially important to KPMG, as one of its key metrics is retention.