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The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

How to Build and Execute an Effective Coaching Program

KnowledgeAnywhere

With all of the training and development tools out there, it is easy to forget that one of the most effective tools we have is the ability to coach. Adding coaching into your current training and development program can have many benefits. Identify the Objectives of the Program.

Free L&D webinars for June 2019

Limestone Learning

Monday, June 3, 2019, 11AM – 12PM PT: Best of TK: Trends in Virtual Training: Are You Ready? You’ll leave this session with tangible ideas that can be immediately applied to help keep you and your organization ready for virtual training in 2019 and beyond!

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Free L&D webinars for July 2019

Limestone Learning

Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio.

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State of the Front-Line Manager

assessments, training, and coaching all. customer service group, shift managers in your retail. a double handful of different roles like: Coach, resource. manager, talent developer, motivator, customer. coaching, guidance, assistance and. State of the.

Free L&D webinars for April 2019

Limestone Learning

Monday, April 1, 2019, 10AM – 11AM PT: The Role That Role-Play Plays (Free for ATD members) Implementing role plays can help create enthusiasm and engagement in your training sessions. Tuesday, April 2, 2019, 8AM – 9AM PT: Avoid Buyer’s Remorse: A Guide to Procuring Learning Technology (Free for ATD members) Why do so many learning technology projects fail to deliver sustained value to their organization? Is this program right for you?

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Fuel Employee Recognition Initiatives With Learning

Absorb LMS

Tangible rewards are at the core of every employee recognition program. Think about what you want to achieve through your employee recognition program. Encourage employees to learn from each other by making coaching a part of your learning pathway recognition strategy.

Got LMS Implementation Questions? Ask a Learning Tech Analyst

Talented Learning

3) What level of LMS customization is reasonable to expect? Well, I think “customization” is a dangerous word. It’s best to avoid customization unless it’s absolutely necessary. Some vendors rely on professional services as a money-maker.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. April 2019 Profile: Discover Financial’s Jon Kaplan.

In Growth Mode? 5 Ways to Scale Training Fast.

Litmos

How does a boom in business affect your learning and development strategy, and how can you quickly grow your training program to keep up with the rest of the company? Others are general sales or customer service courses, industry-specific courses, or training regarding things like soft skills.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers

not have a formal leadership development program in. programs. AND DEVELOPMENT PROGRAMS 7 8“Developing first line. companies to build their own custom solutions”. 14 PRINCIPLE 2: WIRE IN DELIBERATE PRACTICE In many training programs, participants learn something new.

In Growth Mode? 5 Ways to Scale Training Fast.

Litmos

How does a boom in business affect your learning and development strategy, and how can you quickly grow your training program to keep up with the rest of the company? Others are general sales or customer service courses, industry-specific courses, or training regarding things like soft skills.

Recommended Learning Systems

eLearning 24-7

SAP Litmos – Outstanding UI/UX, #1 learning system for 2019. If a vendor heavily pushes talent management, be aware that is not the same thing as skills management, and to me, makes me question what is the end game, because it hard to say TM first, and then push you are customer training B2B too. Verticals include Retail, Hospitality and Association (so yes, they can play very well in B2B External, member training and customer training too).

Learner-Centered Approaches: Why They Matter and How to Implement Them

LearnUpon

When gearing up to plan a learning and development program, it’s a good time to look at how your training is delivered and see where you can adopt a more learner-centered approach in your sessions. Think of yourself as a coach on the sideline of a sports game.

8 Top Priorities For Your LMS Needs Assessment

Petra Mayer

If, for example, you are a business owner who wants to add training programs to your service offering and you don’t need to track their progress or performance, then you likely don’t need a full LMS. Product and service quality. This will often require an API customization.

13 eLearning Scenario Tips that 60 Experts Agree On

eLearningArt

Ask your subject matter experts, stakeholders, and end users to tell you stories about real people doing the tasks or encountering the situations you’re covering in your learning program. Use a coach character to introduce, wrap up, and provide friendly feedback.

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Don’t Target Top or Bottom Performers: Move the Middle

Gameffective

15%, the bottom performers, are each producing 10 productivity units a month (they can be sales, customer service issue resolution, back-end processing items in the financial or insurance sector, etc). Firstly, it’s important to be willing to implement the program long-term.

What’s Wrong with Employee Training in Food and Beverage SMBs?

TalentLMS

How to create the best food industry employee training program. Customer service coaching serves as the deputy governor in the land of food and beverage employee training (25.5%), followed by management training (21%).

Free L&D webinars for January 2019

Limestone Learning

Are you in 2019 mode yet? Thursday, January 3, 2019 11AM – 12PM PT: Improving Your Practice of Accountability (Free for ATD members) Accountability is a concept that’s relevant for all human relationships, including our relationships with ourselves.

How to Choose the Right Course to Build or Membership Site Topic to Focus on with Ryan Levesque

LifterLMS

” And really allow you to make the customer your focus as opposed to being stuck with the curse of knowledge. And you get to help us shape the program. The 25 niches I would go into in 2019 that check off all the boxes in the book for free, plus a whole bunch of other stuff.

Digital Learning Platforms In, LXP out

eLearning 24-7

It is not enough to have a “stream”, or “comments” or a discussion board or forum, rather the system offers an experience that includes a web cam recording and response mechanism (ideally, at a minimum it is a web cam initial or mobile video record, then publish and the coach responds in some fashion”, the end user can screen record or bookmarklet content (engaging). Your DLP provides employee development or customer training or both.

The 10 Best MindTickle Alternatives

Continu

If you are considering MindTickle for onboarding, coaching, sales enablement or learning, weigh your options before selecting this platform. Each of these competitors bring engaging learning experiences, several integrations, and high-level customer support. Noted customers.

Create More Income, Impact, and Influence for Your Online Courses and Personal Brand with Professional Self-Made YouTuber Sean Cannell

LifterLMS

Starting a conversation on a date by proposing marriage is similar to pitching your $10,000 program to someone who doesn’t know, like, and trust you well enough to commit to something like that yet.

ABRH Launches DiscoverLink Talent to Serve the Needs of 5 Distinct Brands

discoverlink

ABRH is a diversified food services company operating four family and casual dining groups in the U.S., Each brand maintains its identity by displaying their own logo and color scheme within their sub-campus and managing its own unique training programs.

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A Winning Strategy

CLO Magazine

Last year, sales and service representatives from across Hyundai Motor dealerships had the opportunity to participate in a series of competitions to prove they knew more about each car and how to sell it than any of their peers.

How to Be the Best Place to Work (for the Things that Matter Most)

Avilar

NASA was just named the Best Place to Work in the Federal Government by the Partnership in Public Service. Bain & Company is the top-ranked 2019 Best Places to Work Employees’ Choice , according to Glassdoor.

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