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What does the future hold for AI-enabled coaching?

CLO Magazine

Coaching, whether it’s life coaching, executive coaching, or performance, skills or career coaching, seems inherently personal and humane. But what if your career or executive coach wasn’t actually a coach at all — or even human? Artificial intelligence made its way into learning and development with the start of the Fourth Industrial Revolution , and more recently, it’s been showing up in the coaching space. Where Human Coaches Shine.

How Coaching Can Help the Majority Culture Understand Difference

CLO Magazine

In one example from my experience as a coach, an otherwise highly skilled senior manager started to lose client-facing opportunities, unaware that certain traits — in this case extreme soft-spokenness and lack of eye contact – while not unusual in his native culture, were not viewed positively in the American business environment, but no one wanted to offend him by pointing this out. Leadership Development coaching Majority Culture multicultural workforce

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“Managers Think They’re Good at Coaching. They’re Not.” according to Harvard Business Review

Allego

Julia Milner is a professor in leadership, academic director of the Global MBA program at EDHEC Business School in France and an honorary professorial fellow with the Sydney Business School in Australia. Trenton Milner is the general manager of the International Centre for Leadership Coaching. Are you successful at coaching your employees? Many managers tend to think they’re coaching when they’re actually just telling their employees what to do.

Free L&D webinars for December 2019

Limestone Learning

Monday, December 2, 2019, 11:00AM – 11:30AM PT: DEMO: Personalized Development Programs: Why Learning Alone Isn’t Enough (Free for ATD members) Today’s work environment creates several learning and development challenges. Tuesday, December 3, 2019, 10AM – 11AM PT: Ask Me Anything!

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Free L&D webinars for June 2019

Limestone Learning

Monday, June 3, 2019, 11AM – 12PM PT: Best of TK: Trends in Virtual Training: Are You Ready? You’ll leave this session with tangible ideas that can be immediately applied to help keep you and your organization ready for virtual training in 2019 and beyond! Tuesday, June 4, 2019, 9AM – 11AM PT: Make Your Own Magic: Counterintuitive Lessons Learned from Walt Disney World Walt Disney was not your typical businessman. Thursday, June 6, 2019, 12PM – 1PM PT: What Now?

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Free L&D webinars for August 2019

Limestone Learning

Thursday, August 1, 2019, 9AM – 10AM PT: gomo Authoring: Authoring technology for Modern Learning Design Today’s modern learner demands specific requirements when it comes to skill development. Thursday, August 1, 2019, 9AM – 10AM PT: Interact & Engage! Thursday, August 1, 2019, 12PM – 1PM PT: Do THIS Not THAT for Deeper Learning In the Virtual Classroom Research shows that the virtual classroom offers certain natural benefits and barriers.

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Free L&D webinars for February 2019

Limestone Learning

Friday, February 1, 2019 9AM – 10AM PT : Ten Steps to Certification in 2019 (Free for ATD members) Are you considering getting an ATD certification in 2019, but you’re not sure how to get started? Friday, February 1, 2019, 10AM – 12PM PT : Mindsets: The Key to Developing an Agile Workforce (Free for ATD members) An agile workforce can swiftly adapt to the changing needs of customers, employees, and the marketplace. Which types of sales coaching work best.

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Free L&D webinars for March 2019

Limestone Learning

Friday, March 1, 2019, 11AM – 12PM PT : Becoming Leadership Fit: Techniques to Build Your Leadership Strength, Flexibility, and Impact (Free for ATD members) Being leadership fit is about operating at your personal best—for you and those you lead. Monday, March 4, 2019, 11AM – 12PM PT : Engaging E-Learning (Core 4 Webcast) (Free for ATD members) We all know that engaging e-learning requires very specific design and planning to maximize the engagement between the attendee and content.

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Free L&D webinars for April 2019

Limestone Learning

Monday, April 1, 2019, 10AM – 11AM PT: The Role That Role-Play Plays (Free for ATD members) Implementing role plays can help create enthusiasm and engagement in your training sessions. Tuesday, April 2, 2019, 8AM – 9AM PT: Avoid Buyer’s Remorse: A Guide to Procuring Learning Technology (Free for ATD members) Why do so many learning technology projects fail to deliver sustained value to their organization? Is this program right for you?

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Free L&D webinars for November 2019

Limestone Learning

Friday, November 1, 2019, 8AM – 9AM PT: Copyright: Guard Your Goldmine – Protecting What You Create The original works you create — your intellectual property — are your goldmine. Tuesday, November 5, 2019, 9AM – 10AM PT: Address the Skills Gap Challenge with Micro-Credentialing Micro-credentialing is a great way to track upskilling and certification for learners within organizations. Create a training program and team that offers a white glove, learner-centric experience.

How to Become Congruent With Your Ideal Business and Lifestyle With Success Coach and Equine Alchemist Nafissa Shireen

LifterLMS

Learn about how to become congruent with your ideal business and lifestyle with success coach and equine alchemist Nafissa Shireen. Nafissa is a success coach, and in this episode of LMScast she breaks down her success stories and the fundamental aspects that lead to success in business. Nafissa has gone through a journey developing her memberships and her programs and helping other entrepreneurs. Chris Badgett: Nafissa is a success coach.

Learning Thursday #5: Overcome Your Blended Learning Phobia

Adobe Captivate

Blended learning programs can be a beautiful thing. Mix learning content together to create interactive training programs. Converting your learning program is a major change. To ensure your organization accepts blended learning, address both fears up front by trying out your program ideas on a small group of learners. Get their feedback and incorporate it into the program. Edit before you roll your program. Add mentoring elements to your learning program.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

In this episode of the Chief Learning Officer Podcast, Jon talks about that “crucible of leadership,” how he rebuilt himself and his team in the wake of his failure and how they came to establish the Discover College Commitment, an industry-leading tuition assistance program that all Discover employees are eligible for starting on their first day. April 2019 Profile: Discover Financial’s Jon Kaplan. We talked about the tuition assistance program.

A Medical Device Maker Turns Budget Cuts into Better Sales Training Using Allego

Allego

By adopting Allego , they were able to dramatically improve the company’s sales enablement program with fewer resources—to achieve the fabled goal of “doing more with less.”. We used to be able to fly in our sales reps and have meetings three times a year,” said a sales training director for the company, which specializes in blood glucose monitoring. And finally, they needed a system that allowed training staff to monitor everyone’s (managers’ and reps’) adherence to the programs.

Always On, Always Available Learning With Chatbots (and Training Magazine)

Learningtogo

You can’t be available to provide coaching and feedback 24/7, but an intelligent chatbot can! In this session, you’ll develop ideas for realistic, engaging, two-way conversations in your next learning program. You’ll discover programming tools to get started without specialized skills or equipment. Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.),

Free L&D webinars for January 2020

Limestone Learning

This webinar, hosted by Eddie Turner, The Leadership Excelerator® , will explain how to use the power of coaching to accelerate the development of them all. Recognize opportunities for employee coaching. Recommend effective coaching program leaders.

ADDIE Model of Instructional Design

Continu

This statement rings true when you are developing your learning and training program. In the analyze phase, your goal is to gather information about your training program. These objectives will give you the information you need to analyze the direction of your training program.

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13 eLearning Scenario Tips that 60 Experts Agree On

eLearningArt

Ask your subject matter experts, stakeholders, and end users to tell you stories about real people doing the tasks or encountering the situations you’re covering in your learning program. After I cut through the clutter in their programs, my clients are always surprised to learn what can be achieved with an elegant construction of sequenced multiple choice questions. Use a coach character to introduce, wrap up, and provide friendly feedback.

PulseLearning launches new Mental Wellness initiative IAmHere

PulseLearning

David Eccles, Director Australia and New Zealand at Enterprise Ireland , the government organisation responsible for the development and growth of Irish enterprises in world markets, which has supported Pulse Learning along their journey of growth in Australia, added: “ Pulse Learning has a great reputation in Australia for its innovation, professionalism and customised eLearning solutions.

Honoring International Women's Day

Litmos

The International Women’s Day theme for 2019 ‘Think equal, build smart, innovate for change’ could not be more relevant to the L&D field. Denise Corrales, Director, Education and Development, Adaptive Insights. They stay mainly behind the scenes and do what needs to be done to keep the money flowing from donors and other funding sources to the programs and people who are out there in the trenches. Victoria Torres, Director of Organizational Development, OneOC. “In

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Career Advice from the Pros: Starting a Sales Career in 2020? Do This

Sales Hacker

Managing Director at Stage 2 Capital. You want someone who cares about ensuring your success, and who will provide you with coaching to help you grow. 2) A modern training program where you will learn how to sell effectively. Director of Demand Generation at Nextiva. Member Board of Directors at Affinio. Sales development representative roles have grown 5.7X since 2012, according to LinkedIn’s State of Sales report. That’s a lot of new people entering sales!

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15 performance questions L&D should ask (before running)

Learning Wire

The Learning Needs Analysis has always been THE approach to aggregating common development needs and delivering a standard program. L&D professionals must recognize that a learning performance analysis is an essential part of effective learning programs and therefore must be able to understand and perform this analysis. Business leaders want learning programs to target relevant and measurable business results.

The 50:50 learning model

CLO Magazine

People, roles and responsibilities tend to change fast, and a default training program is not agile enough to keep up. Social Learning: Shadowing, Coaching and Knowledge Sharing. In our research with startup founders, we found a variety of social learning interventions being implemented by them, which follow: Mentoring: A mentoring program can help new employees learn more quickly about an organization and how to meet the expectations of their job.

Top of Mind: Experimenting with Social Physics

CLO Magazine

Allison Horn is the managing director of learning and leadership development at Accenture. But here, I’d like to share a nascent, not yet tested idea: applying “social physics” to our learning and leadership development programs. Social physics may prove incredibly powerful for both classroom and virtual channels, and potentially even for communities of practice, digital coaching, mentorship initiatives, longer-term/cross-channel leadership development programs and more.

What’s Wrong with Employee Training in Food and Beverage SMBs?

TalentLMS

How to create the best food industry employee training program. Customer service coaching serves as the deputy governor in the land of food and beverage employee training (25.5%), followed by management training (21%). We talked to Tyler Richins, Training Director at Chick-fil-A restaurants , top limited-service restaurant in customer satisfaction , who gave his take on restaurant customer service training and how much of a priority it is for businesses today.

Creating Conscious Capital

CLO Magazine

That means drivers who meet the criteria of driving a certain number of hours per month and receive top passenger ratings can complete a full undergraduate degree through ASU Online or take part in non-degree courses through ASU’s Continuing and Professional Education program. This initiative didn’t begin as an education program, said Ali Wiezbowski, Uber’s head of driver engagement. The program launched in eight cities, but they expect to roll it out nationwide this spring.

Matching Military Veterans With Business Veterans

CLO Magazine

“When I heard about this particular program, there was only one answer. Central/West at Oracle, about a new mentorship program for veterans. Dutter serves as a mentor in the program, established through a partnership between Military Veteran Partners and B2B sales training company Empire Selling. The program matches experienced business leaders with military veterans and entrepreneurs committed to veteran hiring.

A Medical Device Maker Turns Budget Cuts into Better Sales Training Using Sales Readiness Technology (Pt. II)

Allego

By adopting sales learning and enablement technology , they were able to dramatically improve the company’s sales enablement program with fewer resources. After training the sales managers in how to use Allego’s technology, the sales training team was now ready for “a behemoth task” – reinventing the new-hire onboarding program. Once upon a time, the team thought the existing program was “awesome.”

Learning at Large Ep3: Digital first learning strategies, at scale

Elucidat

Sam has led large scale digital learning programs at Barclays, Tesco, and Hitatchi Rail, reaching audiences of up to half a million people. I started off working as part of a team, building some of the first online executive education programs, and then fell out of the industry and then came back into the industry having worked for companies like Barclaycard, working with Tesco, most recently working with Hitachi Rail. I can have a brilliant coaching conversation.”.

Listen: Upwork’s Zoe Harte makes the case for freelancers as core part of talent development strategy

CLO Magazine

So why wouldn’t you consider freelancers when designing your learning and development programs? In this episode of the Chief Learning Officer Podcast, Zoe makes the case for crafting targeted programs to onboard and develop them as part of your learning strategy. Help your organization cultivate a coaching culture with BetterUp, the industry’s first mobile platform that provides personalized coaching at scale.

ABRH Launches DiscoverLink Talent to Serve the Needs of 5 Distinct Brands

discoverlink

What they found with DiscoverLink Talent was the functionality to continue Corporate’s role of providing the brands with more than 50 shared courses in Compliance, Coaching, and Leadership, while meeting the unique needs of each brand by establishing a sub-campus for each group. Each brand maintains its identity by displaying their own logo and color scheme within their sub-campus and managing its own unique training programs.

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Learning at Large Ep6: Measuring the effectiveness of human-centred learning

Elucidat

Nick Shackleton-Jones is the Director of Learning and Performance Innovation at PA Consulting Group, where he helps organizations improve employee performance and engagement. Prior to this, he was the director of Learning Innovation and Technology at BP and has also held senior roles in L&D at Siemens Communications and the BBC.

Building A Talent Pool

CLO Magazine

The global technology services company has partnered with Per Scholas, a nonprofit IT training program in New York City, to provide adults from underserved communities with the training they need to fill jobs in the technology industry. “We We see this as an opportunity to find new talent to fuel our rapid growth,” said Eric Westphal, Cognizant’s senior director of global corporate affairs. Now we design programs through the lens of the employer,” he said.

Hospitality LMS: What to Know

Continu

But unlike an Intranet, a hospitality LMS offers a better interface, the ability to integrate with other company software programs, and complete training tracks. So unlike an Intranet where information is simply stored, a sales director could assign different training tracks to each employee based on level of experience. Not only can an LMS train employees, but managers or directors can also see when training has been completed and which employees still need to take it.

Trish Holliday Teaches Tennessee a Lesson

CLO Magazine

During that time she created programs for local youth and families and helped build clean water systems and repair homes so the people of the community could live a better life. In 2005, Holliday left the ministry for a job as training officer with the state of Tennessee, where she quickly moved up the ranks to assistant director, then director, and ultimately CLO. Leaders participate in live programs, online training and one-on-one executive coaching throughout the year.

Ep10: Socializing your learning design to support global audiences

Elucidat

In this week’s episode, I’m joined by Tracy Tibedo , Director of Commercial Training at multinational biotech company Thermo Fisher Scientific. Tracy and his team support over 2,000 specialist sales staff in locations all over the world, with sales training programs to drive performance improvements. I’m the Director of Global Sales Training, so my team is six instructional designers—well, five instructional designers and one person who focuses on our sales enablement efforts.

Podcast 24: DNA of High-Impact Learning – With Paul Morton of CrossKnowledge

Talented Learning

We have isolated the building blocks needed to build learning programs in a way that actually sticks. Encourage coaching and mentoring for deeper engagement. Join John Leh, CEO and Lead Analyst at Talented Learning, and Paul Morton, Regional Director at CrossKnowledge, for practical advice and proven examples. WELCOME TO EPISODE 24 OF THE TALENTED LEARNING SHOW!