Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team
CLO Magazine
SEPTEMBER 9, 2019
April 2019 Profile: Discover Financial’s Jon Kaplan. People would become call center agents and then they’d become coaches and they’d come to the training organization and they’d train people. We just had our quarterly review of the outcomes for the system.” Podcast Producer: Jesse McQuarters.
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