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The Quiet Evolution of Conversational AI: Transforming Customer Service Dynamics

Integranxt

Conversational AI : a term now synonymous with cutting-edge customer service. This innovative technology is not just a fleeting trend but a fundamental shift in how businesses interact with their customers. In the realm of customer service, Conversational AI is becoming indispensable.

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Customer training: your ticket to stronger loyalty, retention, and brand advocacy

Docebo

One such activity, which yields massive returns, is customer training. . Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . What is customer training? Customer training examples. Why is customer training important?

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Coronavirus Update

CourseArc

You may add as many new users and students as you need to until July 1, 2020. . Check out our Knowledge Base We are committed to maintaining the same high level of service and support that our customers are accustomed to. Additionally, we will not charge anyone for additional students. The CourseArc Team.

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How to Identify the Best Learning Management System for Small Business?

Hurix Digital

Today’s workplaces look very different from the ones we knew before 2020. Helping your team upskill and expand their knowledge base is even more critical for smaller teams since they play multiple roles. This can include your sales, marketing, accounts, and other teams, as well as customers, clients, and vendors.

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How Game-Based Learning Can Help Employees Embrace Change

Lemonade

This has caused organizations significant challenges because they need to re-think daily tasks to keep health and safety at the top of mind while still maintaining positive customer experiences. Roleplay customer interactions with a mask on or behind a plexiglass barrier. Practice how to answer customer's questions on new procedures.

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3 Techniques You Need to Stop Making Boring Screenshots

TechSmith Camtasia

I’m not kidding, you can make screenshots sing with the new Snagit 2020. Now this screenshot can be sent via email or placed on a knowledge base to notify a team of a system update. This also works for creating custom watermarks. Templates let you quickly create custom visual guides in no time.

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Top 10 Learning Systems for 2021

eLearning 24-7

As anyone who has ever worked in tech (including myself), I would often hear the tech sales team, and IT tell customers, “yeah it is on our roadmap”, but never specified when. EdCast for example, for my #1 listing is the entire platform (which includes the LXP, LMS Lite and Service Management, and the content marketplace).