Resources

The Modern Customer Success Playbook

ZoomInfo

The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers.

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

ZoomInfo

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

4 AI Hacks to Make Sales Teams More Efficient

ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. In this eBook, discover four AI assisted sales hacks and get your reps hitting their number: Clone ideal accounts.

How to Overcome the Pain Points of Your CRM

ZoomInfo

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not. Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.

4 Data-Driven Steps To Drive Successful B2B Demand Generation

ZoomInfo

Fact: Good data lives at the core of every successful B2B demand generation strategy. Without quality data, it’s nearly impossible to identify and segment your target audience and create messaging that speaks to their values and interests. Whether you’re stepping into a new position or you’re new to demand generation, learning the tricks of the trade can be, well, tricky.

A Proven Guide to Recruiting Passive Candidates

ZoomInfo

It's a simple, frustrating truth that you can't predict everything when it comes to recruiting for businesses. At some point in your role as a recruiter - perhaps more frequently than not - you'll need to fill a position quickly and you'll look for active recruitment strategies to do it. However, it's not efficient or cost-effective to be in the active recruitment mode all the time.

2021 Third-Party Recruiting Benchmark Report: Industry Trends in Critical Hiring

From employer and recruiter performance and timelines, to a look at the top industries as far as job volume, salaries, and more, our annual report is one that talent professionals look forward to each year – now more than ever.

Maximize the Power of Multiple Technology Ecosystems

Google services power collaboration and productivity for education and business organizations across the world. In education specifically, schools invested in Google education tools or considering these services may believe Chromebook is the only viable hardware to take advantage of Google. When in fact, blending the best of Google services on Apple hardware opens the door to a wealth of educational possibilities for students, teachers, and parents.

How to Architect a Scalable Learning Ecosystem for Future Growth

Organizations often use multiple platforms to solve a variety of training needs and goals. As you start adding more components and your learning ecosystem becomes more complex, you may find yourself spending more time managing the tools than the actual learning and training itself! Whether you’re starting from scratch or already have a collection of systems and courses to manage, this guide will help you better understand the learning tools and technologies available to design a healthy, scalabl

HR’s Role in Safety Culture: 4 Key Elements to Implement

What role does your HR department play in a culture of safety? This whitepaper explains how to create a culture of safety and how it can have positive, long-lasting effects. Download it today and learn about the 4 key elements of a successful safety culture!

Ensuring Compliance with Student Data Privacy Regulations

This whitepaper talks about- 1. Countries with Highest Use of Tech in Classrooms 2. Complications with Digital Tools 3. What is Student Data? 4. Why Should Educational Institutions Care About Data Privacy? 5.

The Top 7 Compliance Risks and How to Avoid Them

Compliance is on everyone’s mind, especially as much of the workforce goes remote and many new laws are emerging at the state and local levels. These are the top seven compliance risks of 2021 (so far): Risk #1: Underpreparing for Remote Work. Risk #2: Ignoring “Fair Workweek” Laws. Risk #3: Pushing Pause on Pay Equity. Risk #4: Assuming the Way You Recruit is Legal.

eLearning vs. Conventional Training Approaches

Is online safety training as effective as instructor-led safety training? SafetySkills has wrestled with this question for the past 10 years or more, and we believe that neither instructor-led training nor asynchronous eLearning is inherently better than the other. The best training outcomes are achieved when they are used together. Download the whitepaper now to learn more.

The Role of Video-Based Assessments in K-12 Education

Effective assessments allow students to know how they are doing in each area, helping them focus on specific efforts that can improve their performance. Know the role of video assessments in K-12 education in this whitepaper.

Omotenashi: Customer Service in 2025

Omotenashi: "Customer Service in 2025" describes the vision of Deutsche Telekom about customer service in 2025. Based on a broad review of existing studies we draw our picture of the future and reflect it with internal and external experts.

Does Your Company Need Help Solving These 4 Common eLearning Challenges?

If you want to know how to get ahead of the game and avoid the common mishaps in selling your eLearning courses, you’ve come to the right place! Lambda Solutions has identified the most common and costly challenges faced by eLearning providers today. These include: Overcoming the high cost of scaling. Figuring out what to do when there’s a lack of knowledge or skill.

Flattening the Distance-Learning Curve with a 1-to-1 iPad Program

In the wake of the pandemic, many schools shifted to distance learning to keep students and teachers safe. Schools that offered a 1-to-1 technology program were at a distinct advantage over those who couldn’t. This eBook provides guidance on how your school can economically offer a 1-to-1 iPad program.

K-12 Guide to Distance Learning: 5 Ways to Learn Anywhere

With a continued global health crisis, schools are adapting teaching practices and learning environments to accommodate a remote learning experience. This guide covers how 5 different aspects of teaching and learning can be improved and maintained to facilitate successful distance learning.