Why the frontline is key to brick-and-mortar retail’s comeback


The numbers are in, and they’re not surprising: In-store traffic was down 33.1% year-over-year in this year’s peak holiday shopping period. Amazon, on the other hand, had a record-breaking season, delivering nearly 1.5 billion goods worldwide this holiday.

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How to overcome the 5 biggest challenges facing the frontline in 2021


2020 was an exhausting year for the frontline workforce. While corporate teams had to adjust to working from home, most frontline employees didn’t have that choice. Almost 50% were furloughed at some point. Many lost their jobs permanently.

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Three insights from retail’s 2020 holiday season


The holiday season is retail’s time to shine. And with so many changes to the way we work, shop and celebrate the holidays, analysts and industry observers billed this year as a holiday season like no other. It lived up to the hype.

Microlearning is more important than ever


Microlearning has been a popular subject of debate within the training profession for years. What is it? Does it work? How long should it be? Is “microlearning” even a real word? Microlearning was so popular that business leaders were asking for it without even being able to explain what it was.

CFO’s Guide to Building an HR Team with Limited Time, Budget and Resources

Building the ideal HR team doesn’t happen overnight—especially when CFOs have limited time, budget and resources. But our new guide can give you advice on where to start and key focus areas you need to know. Download our guide today!

Holiday retail isn’t a game: prepare your associates for the Xbox Series X/S and PS5 releases


This week is the official start of the holiday shopping season! Retailers have already converted Black Friday from a single day into a two-month cycle of ongoing promotions and virtual door-busters. But the shopping calendar is typically marked by the release of the “must-have” gift.

What a future-of-work strategist wants you to know about frontline support


If you type ‘future of work’ into a Google image search, one image comes up more than any other: robots. There are friendly robots, sinister robots, robots shaking hands and robots working on computers. But when we sat down to talk with future-of-work strategist Heather E.

5 ways you can give thanks for the frontline this Thanksgiving


Thursday is Thanksgiving in the United States. People all over the country will be Zooming and Skyping and FaceTiming with their friends and family to keep everyone safe and healthy. Many families will prepare a traditional Thanksgiving meal with all of the trappings, just for smaller groups.

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5 ways BYOD can transform the retail experience


To be a great retail company, you have to be a great technology company. Digital purchasing power has increased 26% since 2014, and ecommerce has accelerated by five years in 2020 due to the COVID-19 pandemic. But the retail technology story is about a lot more than selling products online.

How are you supporting your frontline during the 2020 election?


This is not about politics. This is about civic and social responsibility. Voting is a precious, hard-earned, fundamental human right. Yet billions of people around the world are not allowed to voice their opinions on how their countries are run.

The Role of Human Resources in Workplace Safety

While it may seem obvious to say that safety is important for any company to embrace, making it a priority as an HR representative will not only be beneficial to your employees but to your bottom line too. Download this whitepaper to learn more!

“You’ve got to believe you can do it”: Raptors coach Nick Nurse on leading teams through disruption


Toronto Raptors head coach Nick Nurse knows a thing or two about leading top-performing teams. He’s racked up the accolades across his unconventional career spanning 15 teams in 5 countries.

5 skills your frontline needs right now


Health and safety was the primary training focus on the frontline between February and June 2020. Traditional priorities, such as compliance, onboarding, and product training, were pushed aside. Employees had to stay healthy so businesses could stay open and people could get the supplies they needed.

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What’s the difference between an LMS and an LXP?


LMS, LXP, LCMS, LRS, VR, AR, AI…SOS! There’s definitely no shortage of technology acronyms out there in the learning market. Perhaps just as challenging as decoding each acronym is figuring out what each platform does well.

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Back into lockdown? Don’t forget your frontline!


The United Kingdom and France are back under nationwide lockdowns until the beginning of December. Germany has closed bars and restaurants. The United States is now reporting single-day records for new COVID-19 cases.

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Five Reasons Leaders Invest in Language Training

Communication is the lifeforce of any company. Without it, productivity, employee happiness, and ultimately your business suffers. Investing in language learning better positions global business leaders to see gains in organizational effectiveness as a result.

Home Alone with Axonify


Many holiday traditions are being skipped this year—but not this one. We couldn’t pass up the opportunity to put a smile on the faces of our customers, partners, employees and community. So, the time-honoured tradition of the Axonify holiday video lives on.

Reskilling your frontline telecom workforce: Why it matters, and where to start


When the world went into lockdown this year, the internet became our gateway to work, school, social interaction, worship services, exercise classes and more. Our devices became a portal to the outside world. Telecom services were more in demand than ever—and customers needed support more than ever.

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Resilience and the road to recovery: stories from the (actual) frontlines


Nobody can predict the future, but these days the crystal ball is even foggier than usual. When the global pandemic hit, leaders had to scrap their carefully considered business plans and shift into reactive mode.

Frontline employee support: Where we are now and where we need to be


I’m convinced that “adapt” will be 2020’s Word of the Year. This year has proven that life as we know it can turn on a dime, and agility is the must-have skill to survive. Nobody is living this lesson quite as vividly as frontline employees.

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From Surviving to Thriving: Returning to what science says about how we think, work, and learn

Speaker: Clark Quinn, Ph.D., Author and Executive Director of Quinnovation

The pandemic and associated upheavals of 2020 has led to both the need and opportunity to rethink how we think, work, and learn. Being forced to distance, we took emergency steps to build mechanisms that supported remote-learning, with an emphasis on elearning and virtual training. The consensus suggests that our existing elearning and training weren’t as well-received as we hoped. Our efforts to rely on elearning more and translate training to virtual experiences weren’t well-designed. The underlying reason is that we’re not well aligned with how our brains really work! In this session, Dr. Quinn will also go over the implications for learning and working effectively both in general and in this new era. Come see what L&D can, and should, do to help transform organizations to work smarter (and wiser).

How the Fairmont is bringing the frontline back to work


In its 91 year history, Toronto’s iconic Fairmont Royal York hotel has never closed its doors—and this year is no exception. Like so many others, their business has been rocked by the pandemic.

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Is WhatsApp putting your retail operation at risk?


The COVID-19 pandemic has shown just how critical frontline communication is in retail. Health and safety guidelines changed by the day. Store policies changed by the hour. Traditional tactics, such as bulletin boards and pre-shift huddles, proved insufficient.

How food retail will—and won’t change—post-pandemic


This year has been quite a roller coaster for the food retail industry. Pandemic-related disruptions have packed several years worth of change into a few months. And while the pandemic is far from over, the dust has settled enough for many in the food retail industry to be asking: What’s next?

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The top 3 benefits of a learning management system built for the frontline


It’s got to be frustrating trying to find the right learning management system for your people when the market looks like this. There are literally hundreds of options on the market. And vendors—including us—don’t always make it easier to navigate the space.

The Ins and Outs of Connecting Technologies in a Modern Learning Ecosystem

Speaker: TJ Seabrooks, former CEO at Rustici Software

Have you ended up with a collection of content inputs and data outputs that might be hard to wrangle? If your organization uses multiple LMSs and has content coming from many different places, or you’re heading in this direction, this webinar is for you.

A magical customer experience starts with your frontline workforce


Disney is a brand that inspires customer loyalty like few others in the world. Around 157 million people visit Disney theme parks each year. And they don’t just visit once—they keep coming back. They collect memorabilia, join fan clubs and bring their whole family.

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You can’t put your employees in a bubble


The NHL and NBA restarted their 2019-2020 seasons last week. The key to their return in the midst of a pandemic: bubbles. NHL qualifying and playoff games will take place in hub cities: Edmonton and Toronto. The NBA has taken over the Walt Disney World Resort in Orlando, Florida.

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5 ways we can all support the frontline


We typically look at frontline training and support from an organizational perspective. We share stories and proven practices for how companies can tackle common challenges like compliance, onboarding, reskilling and technology.

3 strategies to fight burnout and foster engagement in frontline grocery associates


First came the item limits and shortages. Then long lines and social distancing rules. And of course, masks. Grocery stores have been a flashpoint of the pandemic, and frontline workers are bearing the brunt of the public’s anxiety, stress and anger. The strain is starting to show.

The Pro’s Guide To Getting The Best ROI From Your New LMS

You need a Learning Management System when your courses and training programs need to be accessible online. Quickly build the perfect business case and easily determine which LMS will provide the best return on investment you need with this how-to eBook!

How do I find great training content for my frontline workers?


Content. It’s time consuming. It’s resource intensive. It’s expensive. And it’s an essential part of every company training strategy. Great content points your employees in the right direction. It provides foundational knowledge as they get started.

Can you answer YES to these 5 critical retail performance questions?


COVID-19 has disrupted every business, every industry, every workplace. But no one has had quite the same experience as retail over the past five months. Retailers have faced opposing realities.

A peek inside the world of two leaders supporting their frontlines to thrive through disruption


When you look up the word “disruption” in the dictionary, the business definition given is centered around the radical change in an industry or business strategy that’s precipitated by the introduction of a new product or service. It’s the Uber definition, not the COVID one.

4 solutions to your compliance training problem


No one likes compliance training. Employees are either too busy to do it or they don’t see the value, especially on the frontline. What does money laundering have to do with being a grocery cashier anyway?”) Managers are annoyed when they have to chase people to complete it. (“I

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

5 things frontline employees want from training and how to find the right tech to deliver


When it comes to supporting frontline employees with the training and communication they need to do their job, more isn’t necessarily better. It’s all about the right support.

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Faster, better, safer: Adapting frontline onboarding for today’s challenges


Frontline hiring in the last several months has been feast or famine, with massive hiring surges in grocery and delivery, and hiring freezes in many other industries. Frontline roles continue to top the list of open job postings, albeit with more modest growth.

Building a resilient workforce: 6 lessons we can learn from grocers


Not all heroes wear capes. In fact, many of the unsung heroes of the pandemic wear aprons and can be found unloading trucks, stocking shelves, and ringing out orders at your local grocery store. While they may not be the high-flying, villain-fighting archetypes you see on TV, organizations can learn from how agile and resilient … Continued. Copyright © 2020 Axonify Inc. - All rights reserved. Modern Training

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4 tips for reskilling your frontline workforce


Reskilling has gone from a vague human resources concept to frank operational reality in six months. In January, we were discussing future-focused possibilities like “by 2030, demand for human skills—social and emotional soft skills—will grow across all industries by 26% in the U.S.

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[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.