Your financial services institution needs to know this to conquer seismic digital disruption


Updating long-standing safety protocols. Reskilling employees to fill role-specific gaps. Communicating through online channels. The ongoing pandemic has forced companies to rethink how work is done, especially on the frontline.

Is hand-me-down learning tech hampering your frontline’s performance?


Do you have older brothers or sisters? Then you’re probably familiar with hand-me-downs. Rather than heading to the store to get a new outfit for the first day of school, your mom went shopping in your sibling’s closet.


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How to use gamification to build learning habits on the frontline


“Gamification” is a buzzword we hear often in the technology space. Nowadays, almost every major brand uses gamification in one way or another. Starbucks uses gamification in its rewards app, where customers earn points to claim bigger and bigger prizes whenever they make a purchase.

Empathetic leadership and internal communications can help mitigate burnout—here’s how


It’s now been just over a year since everything changed about the way work gets done. After all of the safety protocols, operational updates and remote work transitions, we have one question we’d like to ask: how are you doing? If you’re already feeling the effects of burnout, you’re not alone.

5 Reasons CFOs Invest in Talent Development

In 2021, many of your competitors will invest in talent development software. If you make the right decision, invest in the right software, and if your organization is willing to use it, you can realize five decisive competitive advantages. To see those advantages, download Paycor’s latest guide, 5 Reasons CFOs Invest in Talent Development.

Does your employee engagement plan include fostering work friendships?


Are your frontline employees feeling exhausted at work? Are you noticing reduced quality in their work output? Then they may be experiencing burnout, a legitimate medical condition related to the workplace.

How to design training technology to meet the unique needs of the frontline


Frontline employees—the people who work in customer-facing roles, or in the production of or direction of a product—don’t have the luxury of sitting down for hours of training. So we need to be super honest about how we can actually fit training into their job realities.

How Southwest Airlines empowers their frontline to improve customer experience


The pandemic hit travel and hospitality hard: many businesses have lost between 70-90% of revenue in the last year. It’s never been more clear that the organizations that will thrive in the future are the ones who differentiate on experience.

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Why the frontline is key to brick-and-mortar retail’s comeback


The numbers are in, and they’re not surprising: In-store traffic was down 33.1% year-over-year in this year’s peak holiday shopping period. Amazon, on the other hand, had a record-breaking season, delivering nearly 1.5 billion goods worldwide this holiday.

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Retail task management and your frontline performance goals


Retail strategy may be set at HQ, but it lives or dies on the frontlines. Your ability to execute depends on getting your associates across all locations to do the right things, every time—no small feat with a workforce that’s highly dispersed and always on the go.

Deliver Effective Online Education and Events Your Members Will Love

This guide identifies the biggest challenges for associations moving their training online and provides practical solutions so that you can hit the ground running. Download now to keep your members engaged and growing even in times of COVID-19.

How can you help your frontline master new skills faster?


Plenty of people continue to reference Malcolm Gladwell’s 10,000 hours rule. Some now estimate the number to be a much more realistic 6 months. Others have narrowed it down further to as little as 20 hours. So who’s right? The real answer is a very unsatisfying “it depends.” Every person is unique.

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Should you adopt a BYOD policy on the frontline?


84% of frontline employees would like to access training and communication on their personal devices. With this many employees requesting a simple change they believe will help them do their jobs better, implementing a Bring-Your-Own-Device (BYOD) policy for your workforce should be a no-brainer.

Tips for quickly mobilizing the retail frontline to administer coronavirus vaccines


In 2020 the use of the word “pandemic” increased by more than 57,000%. The same may end up being true for the word “vaccine” in 2021. It seems to be on everyone’s lips these days—on the news, in Twitter feeds, and woven through conversations with family, coworkers and friends.

Employees need your help to remember what they learn


What did you have for dinner last Tuesday? Unless you had an epic dining experience or hold to a strict daily menu, you probably needed a minute or two to remember what you had… if you remember at all. Why do we remember some things but not others?

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Bridging the Gap Between HR and Safety

Members of HR are known for taking on different types of tasks. Safety training isn’t always one of them, but in reality, it makes sense that it should be. Learn how safety aligns with the goals of any HR team and how managing it can make your job easier.

How do you measure the impact of frontline training?


Measuring the impact of frontline training is hard. Because learning measurement is a lot more complicated than comparing befores and afters. Increasing sales don’t necessarily mean your sales training is working.

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Message received: How to reach your frontline with internal communications


Much of the discussion around internal communications revolves around what is being said. There are countless frameworks and checklists for crafting that perfect message. But too often, how messages are communicated to employees is left as an afterthought.

5 core principles of modern frontline communication


It’s never been more important for frontline employees to feel ready for anything before each shift. And having solid frontline communication and training strategies are the key to preparedness.

Yes, you can fit training into your frontline employees’ daily workflow


Every minute of time is valuable on the frontline. And you need your workforce to operate at peak performance during every shift. However, it can be difficult to optimize the balance between job training and day-to-day operational activities, especially given new challenges the frontline faces today.

3 Guiding Principles to Support the Human Dimension in Learning

Speaker: Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting

Join Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting, for her exclusive session where she will be discussing the 3 guiding principles for the future of learning, and how these can affect the design of work in organizations.

How Zappos created a best-in-class customer and employee experience


If delivering a great customer experience is challenging when you’re face to face, tackling customer concerns over the phone takes things to a whole new level.

Can your employees go beyond the checklist?


Checklists are great! Everyone can benefit from a good checklist. Recipes. Store opening tasks. Equipment repair instructions. Emergency evacuation procedures. Step-by-step guidance is a great way to make sure routine tasks get done and known risks are mitigated.

NRF recap: Consistent frontline performance is key to your 2021 retail strategy


2020 turned retail upside down. Stores became fulfillment centers, and associates became safety champions and rule enforcers. The ways we shop changed, with a host of new options like buy online, pickup in store (BOPIS) and same-day ship from store.

5 skills your frontline needs right now


Health and safety was the primary training focus on the frontline between February and June 2020. Traditional priorities, such as compliance, onboarding, and product training, were pushed aside. Employees had to stay healthy so businesses could stay open and people could get the supplies they needed.

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5 Reasons Leaders Invest in Language Training

Communication is the lifeforce of any company. Without it, productivity, employee happiness, and ultimately your business suffers. Investing in language learning better positions global business leaders to see gains in organizational effectiveness as a result.

Building a resilient workforce: 6 lessons we can learn from grocers


Not all heroes wear capes. In fact, many of the unsung heroes of the pandemic wear aprons and can be found unloading trucks, stocking shelves, and ringing out orders at your local grocery store.

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Three insights from retail’s 2020 holiday season


The holiday season is retail’s time to shine. And with so many changes to the way we work, shop and celebrate the holidays, analysts and industry observers billed this year as a holiday season like no other. It lived up to the hype.

How to overcome the 5 biggest challenges facing the frontline in 2021


2020 was an exhausting year for the frontline workforce. While corporate teams had to adjust to working from home, most frontline employees didn’t have that choice. Almost 50% were furloughed at some point. Many lost their jobs permanently.

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What a future-of-work strategist wants you to know about frontline support


If you type ‘future of work’ into a Google image search, one image comes up more than any other: robots. There are friendly robots, sinister robots, robots shaking hands and robots working on computers. But when we sat down to talk with future-of-work strategist Heather E.

The Ins and Outs of Connecting Technologies in a Modern Learning Ecosystem

Speaker: TJ Seabrooks, former CEO at Rustici Software

Have you ended up with a collection of content inputs and data outputs that might be hard to wrangle? If your organization uses multiple LMSs and has content coming from many different places, or you’re heading in this direction, this webinar is for you.

Your frontline diversity and inclusion questions, answered


Forty-two percent of consumers say they would pay 5% more to shop with a brand committed to diversity and inclusion. Fifty-five percent say they would switch if a retailer failed to take responsibility for its own negative diversity and inclusion incidents.

Holiday retail isn’t a game: prepare your associates for the Xbox Series X/S and PS5 releases


This week is the official start of the holiday shopping season! Retailers have already converted Black Friday from a single day into a two-month cycle of ongoing promotions and virtual door-busters. But the shopping calendar is typically marked by the release of the “must-have” gift.

Microlearning is more important than ever


Microlearning has been a popular subject of debate within the training profession for years. What is it? Does it work? How long should it be? Is “microlearning” even a real word? Microlearning was so popular that business leaders were asking for it without even being able to explain what it was.

5 ways BYOD can transform the retail experience


To be a great retail company, you have to be a great technology company. Digital purchasing power has increased 26% since 2014, and ecommerce has accelerated by five years in 2020 due to the COVID-19 pandemic. But the retail technology story is about a lot more than selling products online.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

How are you supporting your frontline during the 2020 election?


This is not about politics. This is about civic and social responsibility. Voting is a precious, hard-earned, fundamental human right. Yet billions of people around the world are not allowed to voice their opinions on how their countries are run.