Closing the content training gap is easier than you think


When it comes to training in the workplace, getting the right content to the right people at the right times is one of the biggest challenges organizations face.

3 ways to lessen the impact of workplace inflexibility on women


Two million. That’s how many working women, especially mothers and women of color in shift-based workplaces, had to make the impossible choice between family and career, downshifting or stepping away from the workforce entirely in the wake of the first year of the pandemic.

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How to build a D&I strategy to drive belonging and deepen engagement


A sense of belonging at work is important. It not only makes the job more enjoyable for employees that want to connect with their teams, but high belonging in the workplace is also linked to a 56% increase in job performance, a 50% drop in turnover risk and a 75% reduction in sick days.

Three sure-fire ways to turn new fulfillment options into customer experience gold


Brick-and-mortar grocers are heading into a new year filled with challenges from employee retention to supply chain issues and the ongoing effects of the pandemic.

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Transform Your Classroom with Apple

Speaker: Aaron Webb, Jamf

Apple empowers educators and students by design. In our webinar, we’ll explain how to make the best use of Apple devices in your classroom, and the tools and resources you need for success.

Why the frontline is key to brick-and-mortar retail’s comeback


The numbers are in, and they’re not surprising: In-store traffic was down 33.1% year-over-year in this year’s peak holiday shopping period. Amazon, on the other hand, had a record-breaking season, delivering nearly 1.5 billion goods worldwide this holiday.

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How emerging technologies empower your frontline to perform


Having highly engaged customers can be a big win for your brand. But what about when they’re more informed about your products and services than your frontline employees? It’s a challenge Carl Boutet, retail strategist and author of The Great Acceleration: the Race to Retail Resilience, knows well.

Building an associate experience strategy to combat the frontline labor shortage


Frontline organizations are dealing with a big problem—the labor shortage in the wake of the Great Resignation. Pre-pandemic, the demands on the frontline were already high. Now they’re burned out and at their breaking point. At least 3.6

Are confidence issues hurting your frontline performance? Here’s how to fix them.


What if the cashier at your local bakery told you they’re “pretty sure” the bagels are gluten free? Or the 10-year warranty the store associate promised on your lawn mower turned out to be a one-year guarantee? Trust is a big part of brand loyalty.

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Is the “coronasomnia” epidemic affecting your customer experience? 


According to the American Academy of Sleep Medicine, 20% of adults had trouble sleeping last summer. Just ten months later, thanks to the pandemic, that number has climbed to 60%. In fact, so many people are suffering from chronic sleep issues that the CDC has declared it a public health epidemic.

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Who C.A.R.E.S.!? How Learning Got Its Bad Rap & What We Can Do About It

Speaker: Treion Muller, Chief Strategy Officer at ELB Learning

Since when has learning and development become such a negative experience with learners? Treion Muller, Chief Strategy Officer for ELB Learning, will introduce a new learning framework called the C.A.R.E.S Learning Effectiveness Model.

Expecting the Unexpected: Proactive Training is Another Way to Show Employees You Care


All of the headlines around the Great Resignation aren’t terribly surprising. According to The American Institute of Stress, feelings of stress in the workplace and at home are at an all-time high thanks to the accelerated pace of change in the past year.

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Does your employee engagement plan include fostering work friendships?


Are your frontline employees feeling exhausted at work? Are you noticing reduced quality in their work output? Then they may be experiencing burnout, a legitimate medical condition related to the workplace.

Continuous learning keeps your associates safe as the delta variant surges


Since the start of the pandemic, brick-and-mortar retailers have had to pivot again and again to keep up with rapid changes. While the rise in vaccinations promised some stability, the delta variant is throwing retail yet another curve ball.

Beyond signing bonuses: how retailers can compete in the war for talent


The job market is bouncing back and expectations among employees on the frontlines are changing fast.

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Keeping Students Safe and Productive on Devices

Speaker: Aaron Webb, Jamf

In our webinar, we’ll explore the full range of Jamf education products to protect students, including quick and easy tools for IT admins, powerful apps for teachers to ensure student safety anywhere, and parental engagement tools.

What to watch at NRF Converge if you support a retail frontline


In some ways, the annual NRF conference feels like a big reunion. All your favorite retail leaders and industry commentators get together to talk about what’s worked for them in the past year and how they’re preparing to take on next year’s challenges.

4 lessons learned from retailers’ pandemic playbooks


The last year-and-a-half in retail has certainly had its challenges, especially for those who support a frontline workforce. Retailers have struggled to make the right decisions with incomplete information, and tried to keep chaos at bay while pivoting on a dime.

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How Southwest Airlines empowers their frontline to improve customer experience


The pandemic hit travel and hospitality hard: many businesses have lost between 70-90% of revenue in the last year. It’s never been more clear that the organizations that will thrive in the future are the ones who differentiate on experience.

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People forget: here’s what you can do about it


Have you ever walked into a room and instantly forgotten what it was you needed? Or left the mall only to realize you’ve lost track of where you parked your car—even though you were only shopping for a few hours? Forgetting is just part of how human memory works.

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The Key to Getting the Best Out of Video-Based Practice & Coaching

Speaker: Micah Eppler, Account Executive for Rehearsal of eLearning Brothers

Join Micah Eppler from eLearning Brothers to see hands-on examples of how organizations are transforming outcomes with video-based training strategies.

How right-fit frontline support helps top grocers stay competitive


When Jim Donald joined Albertsons as CEO in 2018, he was tasked with a steep mandate: fix revenue and margin, update technology and take the company public after two previous misfires.

5 tips for driving organizational change in retail (from someone who’s done it)


Big organizational changes don’t happen overnight. There are a lot of stakeholders and a lot of moving pieces. Countless calls, emails and meetings. Plans made, revised and revised again.

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How Lowe’s starts associates off right with frontline-first onboarding


We’ve all experienced the information overload that comes with starting a new job. New faces, new rules, new acronyms and new products: It’s a lot to absorb all at once. The challenge is even greater for frontline associates, who are quickly expected to perform in customer-facing roles.

Is adaptive learning the answer to forgetfulness on the frontlines?


People forget – all the time. We forget where we put our keys. We forget the names of old acquaintances, leading to awkward moments in the supermarket aisle. We forget much of what we learned in school (just try remembering the steps of long division…I’ll wait).

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The Best Ways to Use Managed Apple IDs at Your School

Speaker: Aaron Webb, Jamf

In our webinar, How to Best Use Managed Apple IDs at Your School, hear the real-world experience of Steven Palomo, IT Director at Beverly Public Schools, regarding how he successfully managed his entire tech stack.

Is hand-me-down learning tech hampering your frontline’s performance?


Do you have older brothers or sisters? Then you’re probably familiar with hand-me-downs. Rather than heading to the store to get a new outfit for the first day of school, your mom went shopping in your sibling’s closet.

Your mobile learning questions, answered


The use of mobile devices on the frontlines has been getting a lot of attention lately, thanks to a recent announcement by Walmart.

Empathetic leadership and internal communications can help mitigate burnout—here’s how


It’s now been just over a year since everything changed about the way work gets done. After all of the safety protocols, operational updates and remote work transitions, we have one question we’d like to ask: how are you doing? If you’re already feeling the effects of burnout, you’re not alone.

How to use gamification to build learning habits on the frontline


“Gamification” is a buzzword we hear often in the technology space. Nowadays, almost every major brand uses gamification in one way or another. Starbucks uses gamification in its rewards app, where customers earn points to claim bigger and bigger prizes whenever they make a purchase.

Immersing the Curious Mind in VR: Why You’re Missing Out on Proven ROI!

Speaker: John Blackmon, eLearning Brothers CTO, CenarioVR® Creator

Join John Blackmon, eLearning Brothers CTO and creator of the award-winning VR course builder CenarioVR®, to find out why organizations choose immersive learning and how they've used innovative approaches.

Retail task management and your frontline performance goals


Retail strategy may be set at HQ, but it lives or dies on the frontlines. Your ability to execute depends on getting your associates across all locations to do the right things, every time—no small feat with a workforce that’s highly dispersed and always on the go.

Effective Microlearning in Action


Microlearning isn’t new. In fact, it’s been around for over 10 years—developed right alongside concepts like mobile learning, gamification and elearning. But recently, microlearning seems to be making waves as the dominant topic of conversation. Because now we know that microlearning really works.

3 key elements of a frontline employee retention strategy


High turnover is a given on the frontlines. In grocery, estimates put the annual associate turnover between 40% and 50%. In retail, it’s higher at 81%. Both figures dwarf the US’s average annual turnover rate of 23.4% across workers in all industries.

Should you adopt a BYOD policy on the frontline?


84% of frontline employees would like to access training and communication on their personal devices. With this many employees requesting a simple change they believe will help them do their jobs better, implementing a Bring-Your-Own-Device (BYOD) policy for your workforce should be a no-brainer.

Everyone Wins! How Games Can Improve Learning Outcomes Across Multiple Generations

Speaker: Stephen Baer, Co-Founder and Chief Creative Officer of The Game Agency

Nearly 70% of American adults play video games. Stephen Baer, Chief Creative Officer at The Game Agency, will discuss each generation’s unique learning styles and identify game types that appeal to each one and improve your learning outcomes.

How to design training technology to meet the unique needs of the frontline


Frontline employees—the people who work in customer-facing roles, or in the production of or direction of a product—don’t have the luxury of sitting down for hours of training. So we need to be super honest about how we can actually fit training into their job realities.

4 frontline employee communication trends to watch


In any conversation about how the pandemic has changed frontline support in retail, employee communication is almost guaranteed to come up. So much depends on strong internal communication: employee engagement, health and safety, operational efficiency and the list goes on.

Making microlearning sustainable on the frontlines


Tell me if this cycle sounds familiar: You get something new and exciting, whether it’s the latest kitchen gadget, a new exercise regime or a new LMS. At first, everyone’s cooking/exercising/logging in at every chance they get. Then, little by little, the hype fades.

How do you measure the impact of frontline training?


Measuring the impact of frontline training is hard. Because learning measurement is a lot more complicated than comparing befores and afters. Increasing sales don’t necessarily mean your sales training is working.

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Technology to Support and Empower Users With Disabilities

There is an increasing global focus on accessibility for students in school. When combined with a device management system such as Jamf Pro or Jamf School, the sky’s the limit. Learn how Apple and Jamf can support disabled users in your school.