Bottom-Line Performance

Chatbots and Virtual Assistants in L&D: 4 Use Cases to Pilot in 2018

Bottom-Line Performance

Tech analysts predict that 2018 will be a big year for Artificial Intelligence (AI) in all its forms.

How to Take a Learning Experience From Miserable to Memorable

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Imagine you own a travel business. You decide to specialize in trips to Europe. It’s up to you to define the itinerary and make all decisions regarding what a group will do. Now imagine two groups of travelers and two trip purposes. One trip is for educational purposes.

Emerging Learning Technologies: Promise vs. Hype

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Go to any of the big L&D conferences or trade shows and you’ll hear buzz and conversation about virtual reality, augmented reality, and 360 video. Explore the pages of Inc., Forbes, Tech Crunch, or Mashable and you’ll find articles.

Development Time for Corporate Learning: A Reality Check

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A frequent part of my job is answering the question, “How long will that take?” And my answer is based on a combination of experience, data, and knowledge about the project type.

How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no. Download this guide to learn more.

Seven 2017 Learning Trends: Novel or Norm?

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At the start of a new year – or the end of an old one – we love to read about trends. Articles on trends can be fun reads, but do they really help us see the future? Do trends really matter? I’ll let you decide. I went back and found a 1998 ATD (then ASTD) State of the Industry report.

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6 Pervasive Corporate Training Pitfalls

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Remember when you were new to learning and development? If you really are new, congratulations and welcome to the field! If you’ve been around for a little while, I want you to think back: what do you wish you could tell your former self about what he/she is getting themselves into?

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Design Thinking: Level-Up the Learner Experience

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Two years ago I was at a CLO conference in Austin, Texas. The keynote speaker asked a question that gave me pause then – and continues to drive me now. He asked, “Is the 45-minute course you created a good use of 45 minutes of the learner’s life?

Human-Centered Training: One L&D Trend to Rule Them All?

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Pretend for a moment that your target learner is a field sales rep named Kate. She has packed her schedule with customer visits. Kate is expected to not just know about a wide range of products and competitors, but be able to articulate it in a meaningful way to her highly educated customers.

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Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Microlearning: What It Is and What It Isn’t

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Last month, we published the results from our 2017 Learning and Remembering Survey. In the survey, we asked respondents to tell us what learning trends or new training delivery methods they are most excited about for 2017. The number one answer? Microlearning.

When Games Go Small: 4 Mobile Learning Game Design Principles

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The education game market continues to grow rapidly, and mobile learning games are the dominant force in this market.

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Training vs. Just-In-Time Resources: 5 Tools You Can Use Today

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Eight years ago, I wrote a blog post on training versus learning. I was frustrated because clients often asked for “training” courses (eLearning, in particular) when what they really wanted to do was communicate information.

The Forgetting Curve: What It Is and Why It Matters

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If you’ve been in the industry long enough, you’ve probably heard about (drum roll please) the forgetting curve. It’s an often-used, and sometimes over-used concept that refers to the human tendency to rapidly forget what we learn without subsequent relearning or reinforcement.

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

Blended Learning 101: Basics, Benefits & Best Practices

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According to our research , the overwhelming majority of organizations use a blended learning strategy to deliver training. B lended learning is the norm, not the exception. This likely comes as no surprise to you.

Performance Support Basics: 3 Lessons on Learning Portals

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Over the past few months, we’ve talked a lot about the learner experience and learner-centered solutions. These types of solutions are designed with the target learner in mind and focus on learners’ needs. Learning portals are a great example of a learner-centered solution.

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The Microlearning Hype: Is It All It’s Cracked Up to Be?

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If ATD ICE had created a word cloud for the most talked-about “new” concepts, techniques, etc, microlearning would have been the biggest word. Though the term has been around at least 20 years, it’s suddenly become “hot” and its definition has most definitely morphed.

How Fantasy Elements Improve the Learning Experience

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The idea of using whimsy and fantasy as part of a training program makes some learning leaders nervous. Will learners take the training seriously? Will serious-minded audiences be offended by the lighthearted approach? And most importantly, what will stakeholders think?

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

4 Ways Innovative Training Grows Channel Distributor Mindshare

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Each year, a vast amount of training dollars are spent across every industry to make sure sales reps have the product knowledge, sales skills, and proper processes they need to succeed.

From Three Phases to Four: The Toolkit Approach to Product Launch Training

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For a long time, product launch training has been conducted with an event-based model. Reps show up for a launch meeting, listen as someone lectures through slide decks, spend a few days at a nice hotel, and head back to their territories.

Performance Support Basics: How to Help at the Moment of Need

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We met a fictitious target learner in a previous post. Her name is Kate. She’s a new sales rep just starting out in her territory. Kate has completed her onboarding and she is now out in the field visiting with customers every day.

6 Things You Can Do Today to Improve Your Training

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Earlier this year, we published the results of our 2017 Learning and Remembering Survey. In the survey, we asked respondents to tell us one thing they would improve about learning & development and/or training at their organization.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

Do Your Learners Know the ‘Why’?

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Many learning leaders struggle to help learners feel accountable for their own growth and development. They devote time and budget to create more and more training, yet see little change. This common expression partially sums up the problem: “When you’re a hammer, everything looks like a nail.”.

2018 Learning Trends Survey

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Bottom-Line Performance invites you to participate in our 2018 Learning Trends Survey. This is the fourth year in a row we’ve conducted this survey and each year we get better insight into the trends and challenges that trainers face every day. What we want to know.

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Articulate 360 Review: Why Your Business Should Strongly Consider Upgrading

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Have you ever watched Bob Ross paint, amazed by how the piece is taking shape? Have you ever watched Bobby Flay pan sear a ribeye to perfection? What do Bobby Flay and Bob Ross have in common? They use the best tool available for the job.

Performance Support Basics: 3 Lessons on Learning Portals

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Over the past few months, we’ve talked a lot about the learner experience and learner-centered solutions. These types of solutions are designed with the target learner in mind and focus on learners’ needs. Learning portals are a great example of a learner-centered solution.

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2018 Customer Training Goals

Are your customer training goals actually achievable? Or will they be cast aside as your team gets caught up in their daily tasks? If you’re not sure, this guide can help.

BLP Wins 2nd Consecutive LTEN Excellence Award with Ventana Medical Systems

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For the second consecutive year, Bottom-Line Performance was named a winner in the LTEN Excellence Awards. This year’s win was in the Innovation category for product launch training created in partnership with Ventana Medical Systems, Inc. Ventana), a member of the Roche Group.

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Experiential Learning: ‘What’, ‘Why’, and ‘How’ for Corporate Trainers

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The importance of experiential learning for children is evident. We would never have learned to ride bicycles or hit balls without taking tumbles, swinging and missing, and trying again until we had developed some mastery. We learned from experience. Adults are no different.

Why Product Managers Should Include Training in Their Launch Plan

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Everyone like surprises – at least good surprises like surprise birthday parties, surprise company lunches at work, finding a surprise twenty dollars in your jeans, etc.

Why Companies Procrastinate When it’s Time for Training

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September 6th was National Fight Procrastination Day. And in true procrastination fashion, we’ve put off writing this blog until now.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Reluctant Sales Reps? How to Show them the ‘Why’

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Have you ever encountered sales reps reluctant to take training? Maybe reps are excited and motivated as new hires, but less interested to invest time into training once they have been on the job for awhile.

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6 Steps to a Mobile Mindset: Mobile Learning Basics

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If you attended ATD TechKnowledge this year, then you might have seen a session about this new thing called The Mobile Mindset. Steven Boller and myself presented on this topic in front of a rather enthusiastic audience.

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The Mobile Mindset: Designing Great Mobile Learning Experiences (Free eBook)

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As many of us can attest, it’s difficult to remain on the cutting edge of technology when it comes to training.

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Lessons Learned From a Former Biotech Training Manager

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Life science organizations face unique training and development challenges. The subject matter is highly technical, there are many different roles to train and the industry is highly regulated.

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Content Planning Map: A Template for Training Teams

Are you delivering disjointed feature-based training? Rather than looking at small tasks, focus training content on goals that you want your students to achieve. Download the template to learn how!