Clark Quinn

Why Myths Matter

Clark Quinn

I’ve called out a number of myths (and superstitions, and misconceptions) in my latest tome , and I’m grateful people appear to be interested. I take this as a sign that folks are beginning to really pay attention to things like good learning design. And that’s important.

Processing

Clark Quinn

I’ve been thinking a lot about processing in learning of late; what processing matters, when, and why. I thought I’d share my thinking with you and see what you think. This is my processing! :). We know processing is useful.

Another Day Another Myth-Ridden Hype Piece

Clark Quinn

Some days, it feels like I’m playing whack-a-mole. I got an email blast from an org (need to unsubscribe) that included a link that just reeked of being a myth -ridden piece of hype. So I clicked, and sure enough! And, as part of my commitment to showing my thinking, I’m taking it down.

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Labels, models, and drives

Clark Quinn

In my post last week on engagement , I presented the alignment model from my Engaging Learning book on designing learning experiences. And as I thought about the post, I pondered several related things about labels, models, and drives.

[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

The Education Services team at Zenefits was looking to provide easily accessible and immediately usable education offerings to drive customer adoption and engagement. The company addressed this challenge by connecting the technologies powering its training, support and customer advocacy programs into an ecosystem for customer enablement. This ecosystem has made it simpler for customers to onboard, and for the Zenefits team to maximize and measure the net impact of their initiatives. In this session, Melanie Gallo, Senior Director of Education Services at Zenefits, will team up with Skilljar to share learnings and best practices from their experience in creating this customer enablement ecosystem.

Engagement

Clark Quinn

In a meeting today, I was asked “how do you define engagement”, and I found it an intriguing question. I don’t know that I have a definition so much as steps to enhance it. Still, it made me think. What engagement is not, let’s be clear, is tarting content up.

Wise technology?

Clark Quinn

At a recent event, they were talking about AI (artificial intelligence) and DI (decision intelligence). And, of course, I didn’t know what the latter was so it was of interest.

Labels and roles

Clark Quinn

I was just reflecting on the different job labels there are. Some of the labels are trendy, some are indicative, but there’s potentially a lot of overlap. I’m not sure what to do about it, but I thought I’d explore it.

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Are Decisions the Key?

Clark Quinn

A number of years ago, now, Brenda Sugrue posited that Bloom’s Taxonomy was wrong. And, she proposed a simpler framework. I’ve never been a fan of Bloom’s; folks have trouble applying it systematically (reliably discriminating between various levels).

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Example Diagram

Clark Quinn

No, not a diagram that’s an example, a diagram about examples! I created this because I needed a diagram to represent examples. I’ve written about them, and I have diagrams for other components of learning like models. However, I wanted to capture some important points about examples.

State of the Front-Line Manager

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Revisiting personal learning

Clark Quinn

A number of years ago, I tried a stab at an innovation process. And I was reminded of it thinking about personal learning, and looked at it again. And it doesn’t seem to aged well. So I thought I’d revisit the model, and see what emerged.

Translational research?

Clark Quinn

I came across the phrase “Translational Behavior-Analysis” I had no idea what that was, so I looked it up. And I found the answer interesting. The premise is that this is an intermediary between academic and applied work. Which I think of as a good thing, but is it really a thing ?

Realities: Why AR over VR

Clark Quinn

In the past, I’ve alluded to why I like Augmented Reality (AR) over Virtual Reality. And in a conversation this past week, I talked about realities a bit more, and I thought I’d share. Don’t get me wrong, I like VR alot , but I think AR has the bigger potential impact.

Microlearning Malarkey

Clark Quinn

Someone pointed me to a microlearning post, wondering if I agreed with their somewhat skeptical take on the article. And I did agree with the skepticism. Further, it referenced another site with worse implications. And I think it’s instructive to take these apart.

[Webinar] Driving Customer Health Through Education

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions. Join Skilljar and Pat Durante, President of the Computer Education Management Association and Senior Director, Technical Enablement at Talend for a Q&A webinar exploring the intersection of customer health and education.

Reading List?

Clark Quinn

I saw another query about ‘reading list recommendations’ (e.g. as an addition to Millennials, Goldfish, Other Training Misconceptions ;), and I thought I’d weigh in, with a different spin. What qualifies what books should you read? Maybe your level of expertise?

Post popularity?

Clark Quinn

My colleague, Will Thalheimer, asked what posts were most popular (if you blog, you can participate too). For complicated reasons, I don’t have Google Analytics running. However, I found I have a WordPress plugin called Page Views. It helpfully can list my posts by number of guest views.

Designing with science

Clark Quinn

How should we design? It’s all well and good to spout principles, but putting them into practice is another thing. While we always would like to follow learning science, there’re not always all the answers we need.

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Organizational Psychology?

Clark Quinn

I read an article calling for organizational psychology and the things these folks do for companies. And, interestingly, many of the tasks seem like things that I’ve been calling for L&D to do. So now I have to ask what’s the relationship between these two areas?

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

Where’s Clark? Fall 2018/Spring 2019 Events Schedule

Clark Quinn

Here’re the events where I’ll be through the last quarter of this year, and into the next. Of course, you can always find out what’s up at the Quinnovation News page… But this is a more likely place for you to start unless you’re looking to talk to me about work. I hope to see you, virtually or in person, at one of these! The week of October 22-26, Clark will be speaking (the same week!)

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Why L&D Should Lead

Clark Quinn

So, I’ve seen a bright future for L&D. It’s possible, and desirable. But is it defensible? I want to suggest that it is.

Barack Obama #ATD2018 Keynote Mindmap

Clark Quinn

The official opening event to kickoff ATD’s International Conference, was our 44th President, Barack Obama. Prompted by questions from Tony Bingham, he eloquently addressed education, values, and more. Thoughtful, witty, and ultimately wise, an inspiring session.

Top 10 Learning Tools 2018

Clark Quinn

Every year of late, Jane Hart has polled about people’s top 10 learning tools. From this, she creates a list of the top 100 learning tools. It’s a fun and valuable exercise, so as usual I’ll weigh in with mine (in no particular order).

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3 Reasons to Prioritize On-Demand Customer Training

How can you provide a great onboarding experience while keeping up with a growing customer base? By leveraging on-demand training. This guide describes three benefits of adding on-demand training to your onboarding process. Click here to download.

Complex thinking

Clark Quinn

An interesting article I came across brings up an interesting issue: how do we do complex thinking? Are some people just better at it? The short answer appears to be ‘no’ Instead, a couple of tools play a role, and I think it’s an interesting excursion.

A solid education platform

Clark Quinn

In the past couple of days, I’ve come across two different initiatives to improve education. And certainly our education system can stand improvement. However, each one had the same major flaw, and leaves open an opportunity for improvement not to occur.

Mental models are the agents of learning

Clark Quinn

I was talking with my friend and colleague Harold Jarche about how he’s expanding his valuable Personal Knowledge Mastery to teams and at the organizational level. Walking through his diagram, what is critical, what is being exchanged, are mental models.

Mobile Malarkey

Clark Quinn

I was called out on a tweet pointing to an article on mobile. And, I have to say, I thought it was pretty underwhelming. It was the ‘old school’ view of mlearning, and I think that the post largely missed the point. So I thought it’d be valuable to walk through the claims.

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Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

New and improved evaluation

Clark Quinn

A few years ago, I had a ‘debate’ with Will Thalheimer about the Kirkpatrick model (you can read it here ). In short, he didn’t like it, and I did, for different reasons. However, the situation has changed, and it’s worth revisiting the issue of evaluation.

Situated Cognition

Clark Quinn

In a recent article , I wrote about three types of cognition that are changing how we think about how we think (how meta!). All are interesting, but they also have implications for understanding for supporting us in doing things.

Transparency isn’t enough

Clark Quinn

Of late, there has been a number of articles talking about thinking and mental models (e.g. this one). One of the outcomes is that we have a lot of stories about how the world works. Some of them are accurate. Others, not.

Silly Design

Clark Quinn

Time for a brief rant on interface designs. Here we’re talking about two different situations, one device, and and one interface. And, hopefully, we can extract some lessons, because these are just silly design decisions. First up is our timer. And it’s a good timer, and gets lots of use.

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Top E-Learning Software - Recommendations and Pricing

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Cognitive and Learning Sciences

Clark Quinn

You’ll see a lot of vendors/sessions/webinars touting neuroscience or brain-based. And you really shouldn’t believe it. Yes, our brains are composed of neurons, and we do care about what we know about brains. BUT, these aren’t the right terms!