Clark Quinn

Chief Cognitive Officer?

Clark Quinn

Businesses are composed of core functions, and they optimize them to succeed. In areas like finance, operations, and information technology, they prioritize investments, and look for continual improvement. But, with the shift in the competitive landscape, there’s a gap that’s being missed.

At the edge

Clark Quinn

Another response to my request for topics asked about moving from the classroom to the ‘fringe’ Here, I have a very simple response: the case studies in Revolutionize Learning & Development.

Busting Myths!

Clark Quinn

As I have hinted, I’ve been working on a project that is related to what learning science has to do with learning design. And I can finally announce the project! I’ve been writing a book on debunking learning myths & superstitions, and unpacking some misconceptions.

Skeptical Optimist or Hopeful Cynic? A Science Mindset

Clark Quinn

Is there any difference? At core, my new book is about learning science. And, as I’ve lamented before , the lack of understanding of cognitive science is a barrier to better L&D. However, it takes a certain mindset to put this into practice in practical ways.

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

Before the Course

Clark Quinn

It appears that, too often, people are building courses when they don’t need to (or, more importantly, shouldn’t ).

eLearning Land

Clark Quinn

This post is just a bit of elearning silliness, parodying our worst instincts… Welcome back my friends, to the show that never ends. We’re so glad you could attend. Come inside, come inside! – Emerson, Lake & Palmer: Karn Evil 9, 1st Impression, Part 2.

My Professional Learner’s Toolkit

Clark Quinn

My colleague, Harold Jarche, recently posted about his professional learning toolkit, reflecting our colleague Jane Hart’s post about a Modern Learner’s Toolkit. It’s a different cut through the top 10 tools. So I thought I’d share mine, and my reflections.

Solutions for Tight Cycles of Assessment

Clark Quinn

In general, in a learning experience stretching out over days (as spaced learning would suggest), learners want to regularly get feedback about how they’re doing. As a consequence, you want regular cycles of assessment. However, there’s a conflict.

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Revisiting 70:20:10

Clark Quinn

Last week, the Debunker Club (led by Will Thalheimer) held a twitter debate on 70:20:10 (the tweet stream can be downloaded if you’re curious). In ‘attendance’ were two of the major proponents of 70:20:10, Charles Jennings and Jos Arets.

Ratio 78

3 E’s of Learning: why Engagement

Clark Quinn

When you’re creating learning experiences, you want to worry about the outcomes, but there’s more to it than that. I think there are 3 major components for learning as a practical matter, and I lump these under the E’s: Effectiveness, Efficiency, & Engagement.

Learning to Learn

Clark Quinn

As a response to my post where I offered to ‘listen’, I’ve had several comments giving me topics, and so I thought I should respond. One asked about meta-learning (learning to learn), in the particular situation of courses with a variety of expertise levels, and getting into issues of learner responsibility. The author pointed to a presentation on learning to learn, that had a nice framework, and I thought I should elaborate.

Revisiting the Ecosystem

Clark Quinn

One of the keys to the L&D revolution is recognizing the full performance ecosystem and the ways technology can support performance and development. I’ve tried to represent and share my thinking via diagrams (including here , here , and here ).

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

Reflections on 2017

Clark Quinn

The end of the calendar year, although arbitrary, becomes a time for reflection. I looked back at my calendar to see what I’d done this past year, and it was an interesting review. Places I’ve been and things I’ve done point to some common themes. Such are the nature of reflections. One of the things I did was speak at a number of events. My messages have been pretty consistent along two core themes: doing learning better, and going beyond the course.

Learning Design Insights

Clark Quinn

I attended a recent Meetup of the Bay Area Learning Design & Technology, and it led to some insights. As context, this is a group that meets in the evening maybe once or every other month or so. It’s composed of students or new graduates as well as experienced-practitioners.

Thoughts on Learning Design Strategy

Clark Quinn

At the DevLearn conference, I ran a Morning Buzz on Learning Design Strategy. I’m happy to say that the participants threw in lots of ideas, and I thought they were worth capturing.

Microdesign

Clark Quinn

There’s been a lot of talk about microlearning of late – definitions , calls for clarity , value propositions, etc – and I have to say that I’m afraid some of it (not what I’ve linked to) is a wee bit facile. Or, at least, conceptually unclear.

2018 Customer Training Goals

Are your customer training goals actually achievable? Or will they be cast aside as your team gets caught up in their daily tasks? If you’re not sure, this guide can help.

70:20:10 and the Learning Curve

Clark Quinn

My colleague Charles Jennings recently posted on the value of autonomous learning (worth reading!), sparked by a diagram provided by another ITA colleague, Jane Hart (that I also thought was insightful). In Charles’ post he also included an IBM diagram that triggered some associations.

Conceptual Clarity

Clark Quinn

Ok, so I can be a bit of a pedant. Blame it on my academic background, but I believe conceptual clarity is important ! If we play fast and loose with terminology, we can be be convinced of something without truly understanding it. Ultimately, we can waste money chasing unwarranted directions, and worse, perhaps even do wrong by our learners. Where do the problems arise? Sometimes, it’s easy to ride a bizbuzz bandwagon. Hey, the topic is hot, and it sounds good.

The Quinnov 8: An online course

Clark Quinn

Ok, so I told you the story of the video course I was creating on what I call the Quinnov 8, and now I’ll point to it. It’s available through Udemy, and I’ve tried to keep the price low. With their usual discounts, it should be darn near free ;). Certainly no more than a few cups of coffee. It’s about an hour of video of me talking, with a few diagrams and text placeholders. I’ve included quizzes for each of the content sections.

The change is here

Clark Quinn

For a number of years now (at least six ), I’ve been beating the drum about the need for organizations to be prepared to address change. I’ve argued that things are happening faster, and that organizations are going to have to become more agile.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

An objective request

Clark Quinn

So, I’d like to ask a favor of you. I would like to improve my thinking about elearning design, and where this starts are objectives. Or outcomes. Now, they can be easy, or challenging. I’d like to see some of the latter. When the goal is fairly obvious, it’s simple to address.

Organizational Learning Engineering

Clark Quinn

Organizational learning processes – across L&D, Executive Development, Leadership Development, and more of the roles in HR and talent management – are largely still rooted in both industrial era models and myths.

Grappling with Groups

Clark Quinn

I’m a fan of the power of social learning. When people get together (and the process is managed right), the outcomes of a negotiated understanding can be powerful. However, in designing learning, working in groups has some real negative perceptions and realities.

Issue 74

Activities for Integrating Learning

Clark Quinn

I’ve been working on a learning design that integrates developing social media skills with developing specific competencies, aligned with real work. It’s an interesting integration, and I drafted a pedagogy that I believe accomplishes the task.

Content Planning Map: A Template for Training Teams

Are you delivering disjointed feature-based training? Rather than looking at small tasks, focus training content on goals that you want your students to achieve. Download the template to learn how!

Workplace of the Future video

Clark Quinn

Someone asked for a video on the Workplace of the Future project , so I created one. Thought I’d share it with you, too. Just a walkthrough with some narration, talking about some of the design decisions. One learning for me (that I’m sure you knew): a script really helps!

Video 74

Kaihan Krippendorff Keynote Mindmap

Clark Quinn

At a private event, I had a chance to hear Kaihan Krippendorff talk about thinking differently about innovation. He used an 8P’s model as a framework to illustrate how to think differently.

Because quality matters

Clark Quinn

I was reflecting on some of the actions my colleagues and I take. These are, in particular, colleagues that have been contributing to the field for a long time, ones who know what they’re talking about and that I therefore respect. I retweeted one who called for being careful of the source in message. I’ve supported another who has been on a crusade against myths. And I joined with some others to promote quality elearning. And it led me to wonder why. Why care?

Reordering the Serious eLearning Manifesto

Clark Quinn

So, as you may know (and if you don’t, you should ), almost three years ago now, I teamed up with colleagues Michael Allen, Julie Dirksen, & Will Thalheimer (all worth knowing about) and put together the Serious eLearning Manifesto. And I believe it’s a good thing.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

A ‘Field of Dreams’ Industry

Clark Quinn

In the movie, Field of Dreams, the character played by Kevin Costner is told “If you build it, they will come.”

Acknowledging Changes

Clark Quinn

There are a serious number of changes that are affecting organizations. We’re seeing changes in the information flow, in technology, and in what we know about ourselves. Importantly, these are things that L&D needs to acknowledge and respond to. What are these changes? It’s old news that things are happening faster. We’re being overwhelmed with information, and that rate is accelerating. On the other hand, our tools to manage the information flow are also advancing.

What’s Your Learning Tool Stack?

Clark Quinn

I woke up this morning thinking about the tools we use at various levels. Yeah, my life is exciting ;). Seriously, this is important, as the tools we use and provide through the organization impact the effectiveness with which people can work.

Metaphors for L&D

Clark Quinn

What do you see the role of L&D being in the organization? Metaphors are important, as they form a basis for inferences of what fits. We frame our conversations by the metaphors we use, and these frames guide what’s allowed conversation and what’s not. To put it another way, metaphors are the basis for mental models that explain and predict what happens.

The Essential Template for Your Customer Training Strategy

Looking to build your customer training strategy? The process can be overwhelming, if you don’t have a set plan from the start. This template can help.