Dashe & Thomson

What Is Performance Support? And Why Won't People Stop Talking About It?

Dashe & Thomson

by Jolene Rowan. Education experts have said for years the important role performance support plays in building competency. It tackles head-on two fundamental challenges of learning: the limits of human memory and learner motivation.

How to Motivate Your Team: 12 Must-Have Methods For The L&D Manager

Dashe & Thomson

by Nell Gelhaus. Plenty of material is available for learning and development professionals who are looking for ways to increase their employees’ desire to learn. In fact, we’ve even written about it. But what about your team?

Elevate Your eLearning: How To Storyboard Like A Boss

Dashe & Thomson

by Claire Narum. Good eLearning doesn’t simply create itself (though that would be great, wouldn’t it?). Just like every Beyoncé starts by singing into a hairbrush in front of the mirror, every great eLearning begins as a storyboard. The trouble lies in knowing where to start and what to include.

Instructional Design Models: Comparing ADDIE, Bloom, Gagne, & Merrill

Dashe & Thomson

On a recent business trip, I was reminded that even though I live in the world of instructional design every day, how difficult the concept can be to explain to someone who doesn't. Here’s a breakdown of common processes and principles. Instructional Design

Bloom 113

How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no. Download this guide to learn more.

How To Convince Your Subject Matter Expert That Less Is More

Dashe & Thomson

by Andrea May. Working with subject matter experts is not a straight-forward, one-size-fits-all affair. There’s no rulebook with a single set of rules that works for every SME you’ll encounter. Instead, each SME presents a unique challenge for instructional designers and other L&D professionals.

Expert 173

So You Think You Can Change: 3 Quick Tips for Conducting a Change Readiness Assessment

Dashe & Thomson

by Amber Pandya. Your company is implementing yet another change. You swear you just got accustomed to your job’s day-to-day technology process, and now corporate is rolling out a new software that’s supposedly going to help you do it better.

Change 169

The Magic of the Hero’s Journey in Learning Engagement

Dashe & Thomson

by Shane Lueck. Training needs to be engaging. What else is new? At this point, that concept is exhausted. It’s been the topic du jour of articles, webinars, conference break-out sessions, office meetings, and any other resource you can name.

ROI 173

Five Steps For Conducting a Training Needs Assessment

Dashe & Thomson

A couple years ago we published 13 Critical Questions to Ask Your Client When Scoping a Learning Engagement. The post captured considerable attention, probably since the task of conducting a training needs assessment can be both a moving target and an ambiguous one. Needs Assessment

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Team Training in Healthcare Training Programs: Vital For Patient Safety

Dashe & Thomson

You’ll find the term “patient-centered care” floating around in the mission statements of many a hospital and clinic. The patient-centered care model focuses on the patient’s health and experience during every interaction with healthcare professionals. In this model of care, the patient is considered an integral part of their own treatment team.

Teams 119

How To Work With Subject Matter Experts

Dashe & Thomson

By: Andrea May, Fiona Quigley, and Dawn Mahoney. Subject Matter Experts

Expert 129

How To Use Images Creatively In Your ELearning Design

Dashe & Thomson

by Eric Berget & Andy Schiemo. Dashe & Thomson's award-winning creative director, Eric Berget, explains how to use images creatively in your eLearning design. Beware the floating rectangle! Design ELearning Visual Design

Images 161

Scenario-Based Learning: Choose Your Own Learning Adventure

Dashe & Thomson

“Experience is the best teacher,” they say. Scenario Based learning Branching

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

Transformative Learning Theory In Action

Dashe & Thomson

Eureka! Many remember 2001: A Space Odyssey for depicting one of the most famous epiphanies in cinema history. With bones splintering across the screen and kettle drums thundering in the background, a solitary ape invented a weapon in an electrifying moment of inspiration. It probably would have shouted, “Eureka!” too, if it could utter anything more than simple grunts. Yet, how well do you think the ape retained that lesson?

Theory 106

Is Workplace Sexual Harassment Training Effective?

Dashe & Thomson

We’ve recently received a flood of inquiries on sexual harassment training, from updating outdated and ineffective old training to realizing the need to establish such training. It comes as no surprise in the light of recent events from the entertainment industry to Congress, and the ascent of the #metoo movement. Organizations are taking the very necessary steps to keep their employees safe (and protect themselves from liability).

How To Train Your Millennial

Dashe & Thomson

There are 83.1 millennials in the U.S. , and they get a bad rap. They are often characterized as a generation continually over-rewarded for under-performance.

Train 207

13 Free e-Learning Resources to Make Your Courses Beautiful

Dashe & Thomson

by: Andy Schiemo. Does your eLearning feel stale or still have that 1990s vibe? Are you bored with your existing stock photography? Are you still using photos that look like this? Free Resources

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

How To Be An Effective Leader During A Crisis

Dashe & Thomson

by Emily Walters , guest author. Leadership Project Management/Project Delivery

Who Is Derailing Your Learning Project? (And How Can You Stop Them?)

Dashe & Thomson

Great news! That learning project you’ve nurtured through countless meetings and rolls of red tape has finally come to fruition, and you’re starting to get down to business. But wait – something’s not quite right. Why does it feel like the team is spinning out of control?

Why Your Training Is Failing. And How To Fix It

Dashe & Thomson

by Shane Lueck. It seems outlandish to consider that the amount spent by companies on training has risen steadily over the past decade, culminating in a whopping $70.65 billion spent on training expenditures by U.S. firms in 2016 alone.

Tim Gunn's “Natty Approach” to Learning

Dashe & Thomson

by Shane Lueck. Anyone familiar with Tim Gunn knows that he does everything with a certain level of finesse. As the Emmy-winning mentor extraordinaire from Project Runway , viewers are well aware of his passionate, witty, and firm approach as a mentor to the designers.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

19 Productivity-Boosting Apps for L&D Project Managers

Dashe & Thomson

The project management profession is growing into its own. Just last year, the Bureau of Labor Statistics issued project management its own occupational category , a confirmation that project managers are more important players than ever.

User Experience Design in eLearning

Dashe & Thomson

Are you one who scowls at confusing signage on the highway? Reprimands your laptop when filling out unclear online forms? Scoffs at designs that don’t communicate efficiently? You, my friend, are a victim of bad user experience design, and you’re not alone. User Experience, or if you want to sit at the cool table—“UX,” is a broad term most often used within the web design world. User Experience is defined as a person’s perceptions of and responses to the use of a product, system, or service.

Design 123

How To Create An "Ask An Expert" Storyline Interaction

Dashe & Thomson

Dashe & Thomson's award-winning creative director, Eric Berget, explains how to use the free storyline template he's created for your use. This "Ask An Expert" interaction is a useful branching tool for your elearning modules with scenario-based content, where your user has to make a decision based on input from colleagues or an expert. Enjoy, and download the file below the video. Authoring Tools ELearning

Expert 108

Custom vs. Off The Shelf Training: Which Should You Choose?

Dashe & Thomson

You've finally completed your training needs assessment and have discovered your salespeople need training on effective negotiation skills. You're familiar with off the shelf training courses for sales teams and wonder whether general training on sales closing techniques would be suitable. Or, is custom training the route to take? ELearning

Sales 108

2018 Customer Training Goals

Are your customer training goals actually achievable? Or will they be cast aside as your team gets caught up in their daily tasks? If you’re not sure, this guide can help.

The Seven Archetypes of Subject Matter Experts

Dashe & Thomson

We need subject matter experts as much as we need air in order to do our jobs effectively. Some SMEs are fantastic, devoting the time and attention your project deserves without argument or complaint. However, SMEs are human, too (can you believe it?) and sometimes need a bit of help or encouragement to perform at their best due to other demands in their work and personal lives. We've found that generally, SMEs can be grouped into seven categories, or archetypes.

Expert 106

Beyond The Power Lunch: The Networking Edge You Need To Know

Dashe & Thomson

Networking is not a new concept. It used to mean the power lunch, golfing with colleagues, or drinks after work. Then came the growth of associations, conferences, and trade shows. And now networking has changed dramatically with online resources like LinkedIn and Facebook.

Quality Assurance vs. Quality Control: What's the Difference?

Dashe & Thomson

by Heather Sather. The terms “Quality Control” (QC) and “Quality Assurance” (QA) frequently create confusion among learning professionals. Because it's common for the same team or person to handle both functions, the terms are often used interchangeably.

Mine or Ours? The Case For Knowledge Sharing

Dashe & Thomson

One of the hardest lessons to learn growing up is how to share – how to share your toys, your candy, and maybe your room with a sibling. As a child, it’s difficult to get past the thought “but, it’s MINE!”

Toys 134

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Watch your (eLearning) Tone: Top Techniques in Visual Design

Dashe & Thomson

Let’s talk about tone in eLearning: how to find the right tone and how to be creative with the look and feel of a course. First, what is tone? Why is this important? E-Learning, like almost any form of communication, is not simply just about WHAT you say, but HOW you say it.

Design 161

What Are Yours? Top Ten Cognitive Biases in Learning

Dashe & Thomson

Cognitive biases – or the tendency to think in certain ways that lead to systematic deviations from a standard rationality or good judgment – color almost every aspect of our daily lives. We all have them, whether we want to admit it or not.

An Instructional Designer's Guide to a Successful Project Kickoff Meeting

Dashe & Thomson

by Claire Narum. The importance of a strong kickoff to a training project can’t be understated. Not only does the project kickoff meeting define the road map, set expectations for your stakeholders, and clarify each team member’s roles, it’s also an opportunity for the team to forge a positive and enthusiastic working relationship that builds a solid foundation for collaboration on future projects.

Project Kickoff: Your Most Important Tool for Project Success

Dashe & Thomson

A project kickoff meeting is more than just a feel good meet-and-greet. It is the first, and most important, opportunity to set expectations across the entire project team.

Content Planning Map: A Template for Training Teams

Are you delivering disjointed feature-based training? Rather than looking at small tasks, focus training content on goals that you want your students to achieve. Download the template to learn how!