Dashe & Thomson

Four Ways to Utilize Customer Education To Deliver Dynamic Results

Dashe & Thomson

In recent years, customer education and training has become a large part of the learning and development field. Companies are beginning to understand the utility of an educated customer base and are developing training solutions to improve business outcomes.

Custom 130

Best Practices for Remote Onboarding

Dashe & Thomson

If you have any experience in the L&D field, you probably know that successful onboarding is one of the most important steps to ensure new hire success.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Transforming Training Programs with Soft Skills

Dashe & Thomson

Over the past few years, companies have begun to transform their employee education programs to make training a more holistic learning experience.

Skills 141

Reskilling Your Workforce: Future Proof Your Training Strategy

Dashe & Thomson

Over the past several months, companies have been working hard to ensure their businesses can continue to function in an online world. Many businesses were able to piece together new strategies to make remote work successful, but others were not.

Paycor CFO Survey: The State of American Business in 2021

In Paycor’s latest survey, more than 2,000 Finance and HR leaders told us about their plans for 2021. Download the survey for actionable insights and tips.

Three Ways to Use Microlearning to Upskill or Reskill Your Workforce

Dashe & Thomson

Microlearning is an emerging paradigm that addresses a learner’s need to receive the content they need, when they need it, and in the appropriate context. As a learning strategy or approach, microlearning delivers short (10 minutes or less), focused training and performance support.

A Roadmap for Updating Your Training Evaluation Strategy

Dashe & Thomson

For many companies, 2020 has provided a unique set of challenges that have impacted budgets and projects. There is increased pressure to ensure each dollar goes to the most effective use and learning and development projects are often some of the first areas to be cut. Businesses often struggle to understand and articulate return on investment (ROI) for employee education.

Preparing For Distance Learning: A Checklist

Dashe & Thomson

Right now, administrators are doing everything in their power to provide ongoing education to their students. In some states, like Minnesota, schools are planning for at least eight weeks of lessons delivered remotely and equitably for every student. At the same time, school administrators’ concerns extend beyond student learning. They are working with maintenance and cleaning staff to sanitize their buildings. They are negotiating with bus companies and school lunch providers.

Why Gamification for Onboarding/New Hire Training Works

Dashe & Thomson

The first, and perhaps most important, outcome of new hire training is an employee who feels integrated into the team and believes that their role has purpose. To develop a sense of welcome and value, a new employee needs to experience the part they will play in the bigger story. A gamification approach works in an employee onboarding program because it allows a new employee to begin exploring a day-in-the-life of a new role on day one. Gamification New Hire Training

How To Support Families During the Transition to Distance Learning

Dashe & Thomson

During this transition to distance learning, we know educators are working hard to provide the best, most immediate instructional, interventional, and logistical support to their students. They are planning for weeks or months of lessons delivered to all students, including those with IEPs and 504 Plans, those learning English as a new language, those who are experiencing homelessness, and those who need mental health support. Distance Learning

9 Warning Signs Your Employees Need Language Training

Most global companies are diverse in perspectives, backgrounds, and yes, language. Language barriers can compound existing communication problems, often resulting in business losses. Learn the 9 warning signs your employees need language training today!

Transitioning Your In-Person Training to Virtual Instructor-Led Training

Dashe & Thomson

Over the past year, we’ve seen the creation of a “new normal” in the business world. More and more communication is taking place online and in virtual environments, and corporations and their employees are beginning to understand that this reality is here to stay. Companies are finding their training and development suddenly inaccessible—many in-person programs have been postponed or eliminated altogether.

How To Facilitate Distance Learning In Your School Community

Dashe & Thomson

COVID-19 has caused many in the higher education community to move their face-to-face lectures and meetings to Zoom or other online meeting platforms. [1] 1] While this approach may work well for higher ed or even high school students, can you imagine what that might look like for grade schoolers? Some six- and seven-year-olds struggle to sit through dinner without leaving the table. Take away the food and give them a laptop that’s live streaming their math teacher’s lesson on place value.

Why Gamification Doesn't Mean Serious Games

Dashe & Thomson

Clients often come us to develop their learning solution saying they already know what they want. They want gamification. We ask what they mean by gamification. They say they want the training to be a game. And why do they want it to be a game? Because they want it to be fun. We hear this all the time - even from some colleagues. For training to engage learners, it must be entertaining. There are a couple problems with this.

Why You Should Invest in Policy and Compliance Training Programs

Dashe & Thomson

Still using completion rates to measure the effectiveness of your compliance program? If so, you’re not alone. According to a survey conducted by Deloitte and Compliance Week, many organizations still rely on completion rates to gauge success. Of those organizations, most considered training to be effective when between 90% and 95% of their learners finish it. Training professionals have long argued that completion doesn’t equal learning, let alone understanding the rules.

The Ins and Outs of Connecting Technologies in a Modern Learning Ecosystem

Speaker: TJ Seabrooks, former CEO at Rustici Software

Have you ended up with a collection of content inputs and data outputs that might be hard to wrangle? If your organization uses multiple LMSs and has content coming from many different places, or you’re heading in this direction, this webinar is for you.

Using the Scrum Process to Manage eLearning Projects

Dashe & Thomson

Introduction. Let’s face it: as helpful as ADDIE is as an instructional design methodology, it doesn't really guide the the project management process. That’s because ADDIE, like many instructional design methodologies, wasn’t originally designed with the “e” in mind. That's the "evaluation" step in the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) instructional design framework.

7 Creative Ways To Make The Most Of eLearning Pre-Assessments

Dashe & Thomson

How much do your online learners really know, and how well are they able to apply it in the real world? That’s the million-dollar question when you’re designing an eLearning course. It’s all about identifying the gaps so that you can bridge them as quickly, and stress-free, as possible. However, straightforward assessments may not be the best way to go. Especially for online learners who shudder at the mere thought of an exam.

How to Develop a Strategic Plan for Compliance Training

Dashe & Thomson

If you’ve read our other blogs on this topic , you know that elements of a good compliance training strategy include tailored training, well-defined goals, focused instructional design, and predetermined metrics. It should also provide comprehensive communication and ongoing refresher training. While these are essential elements of any training program’s strategy, they alone do not constitute a compliance training strategy.

How Microlearning Can Improve Your Training Program

Dashe & Thomson

In a quest for new approaches to training, we are often tempted to turn to the latest trend or technology, thinking one of them must be the golden ticket. One of these new approaches is microlearning, and it’s getting traction, and for good reason. Microlearning Performance Improvement Learning Retention Performance Support Mobile Learning Product and Sales Enablement Employee Training and Performance

The Pro’s Guide To Getting The Best ROI From Your New LMS

You need a Learning Management System when your courses and training programs need to be accessible online. Quickly build the perfect business case and easily determine which LMS will provide the best return on investment you need with this how-to eBook!

Cognitive Bias in Learning: An Overview

Dashe & Thomson

Uncovering Performance Gaps With Front End Analysis

Dashe & Thomson

The ADDIE model has served the instructional design community well for decades. For the uninitiated, ADDIE stands for: Analysis. Design. Development. Implementation. Evaluation. But in the “real world,” the analysis phase is often curtailed, if not overlooked outright. Decision-makers are often not versed in the ADDIE methodology. They may make the assumption that training is required as part of a project because it seems obvious. We develop a new system or procedure, and we train it.

8 Budget-Friendly Ways to Create a Moment of Need Online Training Repository

Dashe & Thomson

There are times when employees require immediate online training tools to complete tasks, build skills, or brush up on company policy. Waiting for the next scheduled online training session would not only diminish their productivity but also put customer satisfaction at risk. The challenge that organizations face is figuring out how to address their needs on the spot with the resources available.

Budget 158

Learning & Development Resolutions for 2020

Dashe & Thomson

Henry Kingman Learning Experience Designer/PM. 2019 was a transformational year in so many ways: technology changed, procedures changed, even teams changed. The one consistency I encountered was the need to effectively align everyone’s expectations and drive the adoption of new practices. That’s how, whether I was designing an eLearning course or managing a blended learning project, I discovered the value of change management.

Use Chaos to Build a Stronger Organization

Speaker: Stacey Harris, Chief Research Officer & Managing Partner at Sapient Insights Group

As we look to tomorrow, it is time to ask ourselves what lessons have we learned and how do we create flexible organizations that can survive what the future holds. Stacey Harris, Chief Research Officer for Sapient Insights Group, will share insights, data, and tools that are helping organizations adapt and even thrive in this difficult environment. She’ll discuss the emerging trends in the Learning technology market, and how these exciting new approaches to creating micro, adaptive, and personalized content is changing the face of workforce development while creating strong connections to business outcomes.

Sharing Freely: Learning & Development Resolutions for 2019

Dashe & Thomson

Henry Kingman Instructional Designer. My resolution for 2019 as an instructional designer is to always go one step further. Whether I’m brainstorming solutions, designing meaningful interactions, or reviewing my content, I’m going to take one extra step to make sure I have the best version possible. I’ll take one more pass through, find another creative solution, add an extra bit of polish, reassess my decisions. Whatever it is that needs to be done, I’ll do it one more time.

What Is Performance Support? And Why Won't People Stop Talking About It?

Dashe & Thomson

by Jolene Rowan. Education experts have said for years the important role performance support plays in building competency. It tackles head-on two fundamental challenges of learning: the limits of human memory and learner motivation. Despite the vast evidence, most organizations have made little progress implementing performance support solutions. Often, companies are not sure what performance support is or where to begin. So what is performance support?

Blended Learning Solutions Provide the Most Bang For Your Training Buck

Dashe & Thomson

For years one of our clients delivered a one-and-done instructor-led classroom training seminar that prepared learners to pass an exam and achieve a professional certification. The client’s accreditation body refused to certify the curriculum unless it was delivered in-person, which, they insisted, was the silver bullet, and best way for people to learn. Blended Learning Instructor-Led Training

Revisiting SXSW: Training Design Ideas From Surprising Sources

Dashe & Thomson

As innovation in technology continues to skyrocket, organizations and their people experience change at an unprecedented pace, leaving everyone a bit weary just trying to keep up. As learning and development professionals, we feel constant pressure in this fast-paced tech environment to design training that is efficient, meaningful, and engaging.

Ideas 148

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Compliance Training: Meaningful Evidence, Measures, and Results

Dashe & Thomson

Maybe your high-level leaders support your compliance training program , but do you have the information and resources you need to implement a meaningful program? According to a survey conducted by Deloitte and Compliance Week , many companies have an opportunity to make better use of available data to measure the effectiveness of their compliance program. This might not be news to you.

Instructional Design Models: Comparing ADDIE, Bloom, Gagne, & Merrill

Dashe & Thomson

On a recent business trip, I was reminded that even though I live in the world of instructional design every day, how difficult the concept can be to explain to someone who doesn't. Here’s a breakdown of common processes and principles. Instructional Design

Bloom 183

How to Leverage Your eLearning Investment for Business Growth

Dashe & Thomson

How Design Thinking for Educators Elevates Corporate Training

Dashe & Thomson

[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.