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Training that Builds a Better Customer Experience

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Training that Builds a Better Customer Experience In business for 60 years, First Federal Bank of Florida fosters a culture that they believe provides an advantage in the competitive banking market.

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Professional Development for Training Leaders

dVinci Interactive

Professional Development for Training Leaders Through its publications, events and professional development opportunities, Training Industry is a leading source for the insights and resources needed to effectively manage the business of learning.

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What Attracted L&D Leaders to L&D

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What Attracted L&D Leaders to L&D Many learning and development leaders did not set out for careers in L&D. Most say they had experiences and a natural talent that attracted them to it. This video highlights a sample of how learning and development leaders ended up in this career.

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State of the Training Industry

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State of the Training Industry with Ken Taylor A Conversation with Ken Taylor, President, Training Industry. Tweet

How UserTesting Drives Product Adoption and CX with Customer Education

Speaker: Steve Fleming-Prot, Content Strategist, UserTesting

In this webinar, Steve Fleming-Prot of UserTesting will share lessons learned from building UserTesting’s Learning Navigator and on-demand University, and why Customer Education is an important part of CX—and CX is an important part of Customer Education.

Ensuring Strategic Sourcing with Training

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Ensuring Strategic Sourcing with Training With 28 destinations worldwide, MGM Resorts International includes some of the most famous resorts and casinos in the world.

Powering Performance with Training

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Powering Performance with Training Direct Energy is one of North America’s largest retail providers of electricity, natural gas, and home and business energy-related services with over 4 million customers.

L&D Trends Exciting Training Leaders

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L&D Trends Exciting Training Leaders Learning and development leaders are bombarded with information about new training approaches and technologies. They evaluate these trends considering the mission of their organization and what might have the biggest impact on performance and results.

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Strategies for Converting eLearning from Flash to HTML

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Strategies for Converting eLearning from Flash to HTML In July of 2017, Adobe announced plans to “stop updating and distributing the Flash Player at the end of 2020.” At the same time, the company encouraged “content creators to migrate any existing Flash content to … open formats.”. Tweet

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Innovative Learning for a Technology Retailer

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Innovative Learning for a Technology Retailer Best Buy Canada is Canada’s largest consumer electronics retailer with more than 175 stores and 12,000 employees nationwide.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Providing Training in a Unique Educational Environment

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Providing Training in a Unique Educational Environment Milton Hershey School has dedicated its resources to maximizing the potential of children in financial need, providing every imaginable resource along with a premier education, highly trained staff and world-class facilities.

Training People to Make the Food People Love

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Training People to Make the Food People Love General Mills is a global manufacturer and marketer of a variety of well-known food brands, including Cheerios, Pillsbury, Betty Crocker and Yoplait.

Developing Online Learning for Non-Employees

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Developing Online Learning for Non-Employees A Great Opportunity for L&D Professionals. Tweet

Why L&D Leaders Love L&D

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Why L&D Leaders Love L&D Recently, I began asking the learning and development leaders I interview for our video blog why they love being in learning and development. The video below is a compilation of some of the responses.

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A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Training Police Officers to be Safe

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Training Police Officers to be Safe The Municipal Police Officers’ Education & Training Commission was established in 1974 to establish certification and training standards for Municipal Police Officers in Pennsylvania.

Training the Crew at Sea

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Training the Crew at Sea APL Maritime operates a fleet of US flagged ocean cargo carriers that go all over the world. Each ship is operated by crew members who are essential to successfully moving massive amounts of cargo across the world’s oceans.

Preventing Sexual Violence through Training

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Preventing Sexual Violence through Training The Pennsylvania Coalition Against Rape (PCAR) works to end sexual violence and advocates for the rights and needs of all sexual assault victims.

Providing Education to Medical Facilities Nationwide

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Video Interview with Select Medical’s Director of Education and Development, Lynn Wonsick. Select Medical is a leading operator of specialty hospitals, acute medical rehabilitation hospitals, and outpatient rehabilitation clinics across the United States.

The Definitive Guide to Customer Education Metrics

As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.

Is Digital Learning the New eLearning?

dVinci Interactive

Is Digital Learning the New eLearning? This was a recent topic among the team here at d’Vinci. The result was a surprising consensus that the term “digital learning” should be used differently than the term “eLearning.”.

L&D’s Impact on Organizational Performance

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L&D’s Impact on Organizational Performance Today’s learning and development leaders are more focused than ever on improving their organization’s performance. In different organizations, this may mean different things at different times.

Gamification: It’s All About Engagement

dVinci Interactive

Karl Kapp, a noted author and faculty member at Bloomsburg University’s Institute for Interactive Technologies (IIT) recently visited JPL to talk to our team about gamification. Gamification is using game-based approaches and elements in order to engage an audience.

Supporting High Performance Work Teams with Training

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Supporting High Performance Work Teams with Training Turkey Hill Dairy is well known for its variety of ice cream, frozen dairy treats, milk, iced teas and fruit drinks manufacturing, distribution facility and corporate office in Conestoga, Pennsylvania.

Top E-Learning Software - Recommendations and Pricing

Zero in on the best E-Learning software for your company. Get expert recommendations and pricing comparisons based on your specific needs.

Using a Small Team to Deliver the Most Training

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Using a Small Team to Deliver the Most Training When you use a device that has memory or storage, you are likely relying on a product made by Micron Technology.

Combining Instructional Design and Innovation

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Combining Instructional Design and Innovation The NCR Corporation is the global leader in point of sale transaction systems and technology. As a senior instructional designer and innovation catalyst, April Delac designs virtual classroom learning experiences and contributes to innovation initiatives.

Corporate Learning Insights and Trends from TrainingIndustry.com

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Video interview with the CEO and Founder of Training Industry, Inc. I recently attended the Training Industry Conference and Expo (TICE) in Raleigh, North Carolina.

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Providing Association Leadership and Change Management Training

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Providing Association Leadership and Change Management Training The Advanced Medical Technology Association (AdvaMed), is a trade association that leads the effort to advance medical technology in order to achieve healthier lives and healthier economies around the world.

Choosing the Right Technology for External Training

According to Talented Learning, more than 700 LMS vendors compete in today’s learning platforms marketplace. But of course, not all platforms are created equal. In this eBook, Skilljar will discuss the key components of an external training LMS, and why they’re essential for a well-designed customer training program.

Using Game Elements to Make Learners Think

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Using Game Elements to Make Learners Think In recent years, gamification has evolved from being an accepted approach to learning to a sought-after approach. For instructional designers, this means seeking opportunities to use game elements and interactivity to create more engaging learning experiences. As an author, speaker and professor, Dr. Karl Kapp advocates for moving beyond the “gamification” buzzword and focusing on achieving the desired outcomes. Tweet

Providing Learning to Support a Snacking Powerhouse

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Providing Learning to Support a Snacking Powerhouse The Hershey Company has set a vision to be an innovative snacks company, offering a variety of snacks from indulgent to wholesome in more spaces and places for people to enjoy.

Professional Development for Training Leaders

dVinci Interactive

Professional Development for Training Leaders Through its publications, events and professional development opportunities, Training Industry is a leading source for the insights and resources needed to effectively manage the business of learning.

Using Open Badges to Recognize and Verify Learning

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David Leaser, Senior Program Manager, Innovation and Growth Initiatives, IBM. In the information technology industry, micro-credentialing is helping employers and professionals keep pace with rapid change.

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Employee Training Playbook by Lessonly

Strengthen new employees and develop existing teams with Lessonly’s Employee Training Playbook.