Living in Learning

PERFORMANCE SUPPORT – Converging Learning with Point-of-Work

Living in Learning

A perfect storm of increasing demand to remain competitive and the continuous nature of change have effectively flanked the traditional Training Paradigm. L&D cannot keep pace. Even with smaller micro-learning objects, agile design, rapid development, and mobile delivery tactics, the solutions remain focused on pushing potential…not performance. 70:20:10 Five Moments of Need learning performance discipline Performance Support xAPI 70-20-10 EPSS

Driving Performance Guidance @ Point-of-Work

Living in Learning

If sustained workforce performance truly represents the universal brass ring, L&D…or some other corporate entity…must evolve tactically and adopt a performance mindset head downstream into the post-training environment where measurable outcomes and value are generated…or lost – Point-of-Work (PoW). Continuous Learning Digital Performance Support Discovery moment of need performance consulting point of work

Data Analytics Vs. Tsunami

Living in Learning

There may be a few bean-counters out there enduring a pucker moment right now but hear the message I hope comes through in this post. “We We don’t have to measure everything just because we can – have a plan tied to action.”. Data Analytics Digital Performance Guidance DRIVER Performance analytics data analytics performance data ROI

70:20:10 – Myth or Legend?

Living in Learning

There is a myth involved…perpetuated by a long-held belief that training drives performance. In truth, training only drives potential; performance does not manifest until business results are generated by the workforce in a different area of the ecosystem called the Point-of-Work. 70:20:10 Continuous Learning Sustained Capability performance paradigm training paradigm

How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no. Download this guide to learn more.

DRIVER – A Learning Performance Discipline Based on Continuum Thinking at the Core

Living in Learning

What comprises the best way to transfer knowledge seamlessly, frictionlessly and ubiquitously regardless of where the worker is on the continuum and…especially…where they might be during a critical workflow? The answer is, “It ain’t training!”. 70:20:10 AGILE Digital Performance Guidance Performance Assessments

DRIVER – Avoiding the Paralysis of Fear & Loathing

Living in Learning

I have no intentions of offending anyone with this post, but likely will get a few of you all raked up in a pile over it. I’ll take that eventuality as my risk. The reward in considering this evolution is not mine to enjoy; rather, it is the power L&D teams will gain by simply shifting the starting point to a different ground zero – Point-of-Work. 70:20:10 Digital Performance Guidance Five Moments of Need Learning Performance Assessment DRIVER Performance Guidance

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Micro-Learning Is Bigger Than You Think…And Not Just For Learning

Living in Learning

What the article I'm referencing and comments I read made clear illustrate the gyrations we are heading into now with this “new” micro-learning approach. It will be easy to become distracted, so don't get all raked up in a pile over what we call it…or how long it should be. It's about what it can facilitate at the moment of need to get the DO done.

Engagement Lacking? Try Enabling the “DO” at Point-of-Work

Living in Learning

A Training Needs Assessment is NOT going to deliver the mail; however, a Learning Performance Assessment targeting role-specific/task-centric challenges at PoW will reveal sources of frustration otherwise overlooked…defaulting to explanations of failure based on the inability of training to equip the performer to perform…the quality of training…the poor training experience…yada…yada. So…what should we do? Where do we look for answers?

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Digitization of “Human Infrastructure”…or…Enterprise Systems/Apps: Which Should Take Priority?

Living in Learning

There are plenty of positive discussions in the networking groups I follow regarding the shift to the cloud for digital integration across Enterprise Systems, Business Apps, and APIs. This is all good news, but I must ask this question - “What about the digitization supporting the “human infrastructure” tasked to perform effectively using this digitized business infrastructure at the Point-of-work?” Is the answer a chicken or egg debate?

Behind the Curtain of a Learning Performance Assessment (LPA) Methodology

Living in Learning

My core point here is straightforward – we have a mandate to treat workforce performance as a continuum from Point-of-Entry (onboarding and 1st learning) to Point-of-Work (sustained performance competency). Therefore, it makes sense to me that any assessment efforts undertaken should include the downstream, post-training PoW; hence, the need for a holistic Learning Performance Assessment (LPA). Continuous Learning Discovery performance consulting performance suppport

Anatomy of Digital Performance Support (DPS) Integration

Living in Learning

A common misconception is treating DPS as a technology solution and finding some application(s) where to apply it. Finding a “fit” is important, but DPS is only the enabling technology to a cultural shift and mindset that ground zero for building and sustaining performance is found at the Point of Work.

Is 2018 Going To Be a Step-Change Year for L&D?

Living in Learning

There is urgency to this step-change requirement that needs to address Moments of Need at the Point of Work when they manifest and where they manifest. Productivity and profitability are hard-wired into this mission-critical capability. These requirements are currently out of scope of the Training Paradigm regardless of the new training system technology implemented. DPS EPSS LES LMS Performance Support Rants & Ramblings Technology performance point of work

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State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

Find, Build or Purchase Performance Consulting Skills Sooner Than Later

Living in Learning

We have no shortage of targets at which we can fire our L&D solution arrows. Too often just hitting the target with training is viewed as sufficient. I participated in that approach for many years before being exposed to the discipline of performance consulting. That new lens changed everything. The objective morphed from just hitting the target to hitting the right target…with the right arrow…at the right time…with the right amount of force…and for the right reasons.

Point-of-Work & ADDIE? Say It Ain’t So…

Living in Learning

My recent post “70:20:10 – Myth or Legend?” roused a few readers to offer up some really solid comments, and there were a few that left me feeling like I was at a NASCAR race and just shouted “Ford Rules!” Now if you’ve never been to a NASCAR race, let me tell you this about […].

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Tribal Knowledge At Point-of-Work Should Not Be Your Default

Living in Learning

"Intentionally designed for application at the moment of need at Point-of-Work; can your team deliver solutions of this nature? Can your team accomplish discovery to accurately determine what the assets should be? Do they address all 7-Right Things? Performance Assessments Performance Support Sustained Capability

L&D: Chasing Right Outcomes With Wrong Outputs

Living in Learning

We cannot begin the effort by looking through a “training solution lens”. I can always build training IF NECESSARY. BUT…if emphasis is not first laser-focused on what solution output closes the performance gap(s) at Point-of-Work, the traditional default training solution may well be the wrong output. 70:20:10 Five Moments of Need PDNA Performance Assessments Rants & Ramblings Sustained Capability Discovery Performance Assessment performance consulting

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

Survey Said…“Enough with the E-Learning Already!”

Living in Learning

We [L&D] don’t need to catch up to the disruptions in our digital technology as much as we need to catch up to that which our learners are asking. Continuous Learning EPSS Micro-Learning Mobile Learning Performance Support Performer Support Technology Coaching hands-on guidance mentoring moment of need point of work

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Don’t Skimp On Discovery @ Point-of-Work

Living in Learning

This post was triggered and complimentary to Bob Mosher’s post on 11/17…an important read that I agree with completely. What I offer today is an attempt to articulate a “Yes and…” in this post. The Critical Skills Analysis (CSA) used in the 5 Moments of Need methodology is extremely essential for distinguishing what can be […].

Self-Directed Learning or Self-Directed Performance?

Living in Learning

There is no shortage of new innovation we seek to implement in our L&D discipline, and Micro-Learning is one of the most recent. Depending upon how one chooses to integrate "Micro-Anything", the results can range from truly innovative solutions to merely applying more lipstick on the training pig. Continuous Learning Discovery & Consulting Micro-Learning Performance Support Sustained Capability intentional design performance support Self-Directed Learning

INTENTIONAL DESIGN – Redirecting L&D to the Point-of-Work

Living in Learning

I am deeply buried in HR right now and steeped in the HR discipline, but I am, however…a Performance Ninja. I know who pays the rent. I know I am part of a cost center…an expense…and I know if I’m not contributing to solutions that generate revenue for the organization I have no room to b h when the next down-sizing happens and I am once again hurled through the window of opportunity.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

“Check Box” Training, or Is It “Check Box” L&D?

Living in Learning

It’s Saturday morning, and am fully caffeinated…sitting on the deck and nursing on the business end of a fairly decent cigar. It’s odd moments like these that a craving to rip out a blog post gets flung upon me. Out of the blue a question landed on my brain and I thought was significant enough […]. Continuous Learning Learning Ecosystems Performance Support Performer Support Rants & Ramblings Sustained Capability dynamic learning ecosystems embedded performance support point of work

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True Confessions from a Performance Ninja

Living in Learning

You’ll see it on their faces, and they’ll look up at you with questioning eyes and ask, “You mean this is not a training issue?”…and and then you’ll dance like only a performance consultant can dance…right before spiking the folder full of verbatim interview responses like a wide receiver slamming a touchdown pass in the end zone.

How Point-of-Work Shapes Effective Change

Living in Learning

After over twelve years of chasing the PS rabbit I have a confession to make.I'm m done chasing PS…directly. The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because the PS solution is in a blind spot; a blind spot known as a Training Paradigm.

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How Point-of-Work Shapes Effective Change

Living in Learning

After over twelve years of chasing the PS rabbit I have a confession to make.I'm m done chasing PS…directly. The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because the PS solution is in a blind spot; a blind spot known as a Training Paradigm.

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How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no. Download this guide to learn more.

Who Owns the “Other 95%”?

Living in Learning

The power we give up by taking an order for training only perpetuates the paradigm…the myth…in the minds of our stakeholders that training drives performance. The power we need to deploy should show up in our response to any training request with… “Sure, we can help you with that…but let us ask you a few questions first.” And then we dig for the roots and assess readiness for what may be indicated as a solution.

7-Right Things Road Map to Sustained Workforce Performance

Living in Learning

The call-to-action for L&D is to have staff capable of operating comfortably and effectively in the domain of the Point-of-Work exclusive of being a SMEOEDT…SME of Every Damn Thing. This mission… should you choose to accept it…is to seek out individuals possessing the expertise of a performance consultant. Find one or develop one.

Putting Tom Cat Into a Pet Carrier: 28-Easy Steps

Living in Learning

“We ARE going for a ride and YOU…the cat…have no choice in the matter.” In advance of ever even seeing the car, there is a direct correlation here – pet carrier = car ride. Solution options that surface in a cat’s brain?? Fight. Unfortunately, those three options are not actually options; instead they represent a chain of escalation. Humor Learning About Living cat carrier adventure cat stories hostage cat owner story humor

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Is Managing Learning Enough…Or Is Broader ACCESS the End-Game?

Living in Learning

In the event your brain immediately visualized training courses or learning events residing on your LMS…we have a potential disconnect here because “Training” in any form represents only the 10% in the 70:20:10 framework, and to make that even uglier, the 10% falls into the +/-5% of our 2,000 hour work year that Bersin’s research says we get each year in the form of formal learning. So what?

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Chief Capability Officer (CCO) Seeks a New Home

Living in Learning

Having been in L&D for many years in virtually every role from road warrior sales trainer to multiple leadership positions, I have been an advocate of the premise that Training Drives Performance. And why not, it’s promoted in both scope and charter of the typical L&D mission? After drinking the Kool-Aid of a Performance Paradigm about ten years ago, I have become more convinced than ever that Training Does NOT Drive Performance – It Drives Potential.