Living in Learning

POINT-of-WORK:  Performance Is as Good as the Support…Not Just Training

Living in Learning

The continuity of learning and task-level execution are mission-critical in a military work environment. Is mission criticality in our corporate environment any less important? Granted the outcomes are less lethal, but are they less mission-critical?

POINT-of-WORK: Sustained Capability Enablement Is Our End-Game

Living in Learning

Methinks building a culture is something you back into by taking bold, visible steps that communicate positive change that is not “done TO the workforce to make things better” but is “done FOR the workforce to enable their success. Make things better for those who make better business outcomes.”.

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POINT-of-WORK:  Nail Point of Origin Before the Destination

Living in Learning

If we’re already considering the potential mix of destination solutions, then the journey must’ve been successful, and we’re only left to decide where to begin, right?

POINT-of-WORK:  Swim to the Current

Living in Learning

If we cannot move our training innovations closer to Point-of-Work, we need to regroup with a strategic re-think. Why not leverage Digital Performance Support - DPS technology and converge Point-of-Work with Point-of-Entry? Continuous Learning Discovery & Consulting DPS Point of Work Assessment

3 Reasons to Prioritize On-Demand Customer Training

How can you provide a great onboarding experience while keeping up with a growing customer base? By leveraging on-demand training. This guide describes three benefits of adding on-demand training to your onboarding process. Click here to download.

POINT-of-WORK – Step Away from the Hammer!

Living in Learning

I’m sure you’ve heard some variation of the phrase, “If Training is a hammer, then every performance problem is a nail” at some point in the past. What if…after closer inspection…we had discovered a hammer was the wrong tool for the job…or maybe not the wrong tool…but certainly not the only tool?

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70:20:10 – Myth or Legend?

Living in Learning

There is a myth involved…perpetuated by a long-held belief that training drives performance. In truth, training only drives potential; performance does not manifest until business results are generated by the workforce in a different area of the ecosystem called the Point-of-Work. 70:20:10 Continuous Learning Sustained Capability performance paradigm training paradigm

POINT-of-WORK:  4-Phase Path to Sustainability

Living in Learning

My attempts in this post to clarify Point-of-Work are driven by the fact that L&D cannot simply pursue the Point-of-Work associated with the primary end-user…like we typically do when we target and launch a static training course.

Driving Performance Guidance @ Point-of-Work

Living in Learning

If sustained workforce performance truly represents the universal brass ring, L&D…or some other corporate entity…must evolve tactically and adopt a performance mindset head downstream into the post-training environment where measurable outcomes and value are generated…or lost – Point-of-Work (PoW). Continuous Learning Digital Performance Support Discovery moment of need performance consulting point of work

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

POINT-of-WORK: Don’t Fear the Beast – Tame It!

Living in Learning

Unleash the Impact beast, but not before the workforce has a firm grip on their own leash to control the Impact that yields sustained performance and positive business outcomes. We all know how IT spends countless dollars to optimize systems before launch and then more dollars and support to maintain those same systems to keep them optimized. Do we apply the same level of diligence across the ecosystem when it comes to optimizing and maintaining our workforce?

PERFORMANCE SUPPORT: Find an Experienced Outfitter Before Attempting the Climb

Living in Learning

After one Chapter 11 fiasco and three Reduction-in-Force events in the last 10 years, I’ve decided it’s time to join the “gig economy” as a Human Performance Outfitter.

PERFORMANCE SUPPORT: Is Devolution in Training Blocking Evolution in Performance?

Living in Learning

Many of my Performance Support colleagues and I have lamented over and struggled to find why the adoption of performance support technology has been so difficult. Having been in the L&D discipline for over 30 years, I can see why, and it’s not a failure of L&D. It’s a failure of the Training paradigm in which we’ve devolved as we have evolved.

PERFORMANCE SUPPORT:  Running the Entire Race

Living in Learning

In the comparison to a 400-meter relay race, Training does not fail. Training delivers a quality product for 25% of the race and makes a successful hand off to…ummm…the Help Desk? This is not a sustainable solution. Training doesn’t fail…the expectations of what training can deliver fails, and that’s because expectations are not aligned with the entire scope of the race. This is a misdiagnosis of how to sustain a dynamic learning performance ecosystem.

How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no. Download this guide to learn more.

DRIVER – A Repeatable, Agile, Methodology to Generate Learning & Performance Guidance

Living in Learning

My own gap for the first 20 years of my L&D career was never considering there was a need to engage at PoW. Training WAS the standard solution after all, so why look beyond the obvious? Obviously, our L&D team were more focused on efficiently and effectively transferring knowledge which by the way was what we were scoped and compensated to do.

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PERFORMANCE SUPPORT:  Start with a Learning Performance Assessment

Living in Learning

LMS Market Trends revealed 48% of organizations desire a "new or different learning technology" and nearly half (47%) are at least seeking to "revise their current learning strategy". Why does dissatisfaction exist? Why revise learning strategy? Given the report was focused on LMS I wondered if “learning technology” was code for LMS and performance support technology would remain separate and apart from learning strategy.

PERFORMANCE SUPPORT – Converging Learning with Point-of-Work

Living in Learning

A perfect storm of increasing demand to remain competitive and the continuous nature of change have effectively flanked the traditional Training Paradigm. L&D cannot keep pace. Even with smaller micro-learning objects, agile design, rapid development, and mobile delivery tactics, the solutions remain focused on pushing potential…not performance. 70:20:10 Five Moments of Need learning performance discipline Performance Support xAPI 70-20-10 EPSS

Data Analytics Vs. Tsunami

Living in Learning

There may be a few bean-counters out there enduring a pucker moment right now but hear the message I hope comes through in this post. “We We don’t have to measure everything just because we can – have a plan tied to action.”. Data Analytics Digital Performance Guidance DRIVER Performance analytics data analytics performance data ROI

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

So…You Want to Become a Learning Performance Ninja – Good Choice!

Living in Learning

This as a story, a pivotal story in my career, that validated re-thinking the significance of adopting an evolved strategy using a tactical Learning Performance Assessment (LPA) methodology embedded in a Learning Performance Solutions Discipline called DRIVER.and of course, becoming a die-hard learning performance ninja. Continuous Learning DRIVER Learning Performance Assessment Performer Support point of work design learning performance

POINT-of-WORK: Performance Support Vs. the Explosive Failure of Training

Living in Learning

This is a true story about changing the paradigm in the head and heart of someone who believed training was the best solution to drive performance. This person is my wife, a long-term medical professional with many years of training, both delivering and receiving, during her career; a tough audience to be sure. My approach was spur-of-the-moment and turned out to be an unplanned dry run for an upcoming breakout session at a performance support conference. Shock and awe ruled the day.

Point-of-Work: Measuring Impact (Evidence)

Living in Learning

This post is in response to a question posed on the POINT-of-WORK Performance Support Solutions networking group on LinkedIn by Rebecca Everett. Feel free to join in the exchange by joining the group. Question: Hi all, and thanks Gary for the opening question. I’ve got two wishes; first is measuring impact, second is scalability. Both seem costly. point of work Point of Work Assessment Sustained Capability #ROI #Pointofwork #Impact

Micro-Learning Is Bigger Than You Think…And Not Just For Learning

Living in Learning

What the article I'm referencing and comments I read made clear illustrate the gyrations we are heading into now with this “new” micro-learning approach. It will be easy to become distracted, so don't get all raked up in a pile over what we call it…or how long it should be. It's about what it can facilitate at the moment of need to get the DO done.

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

DRIVER – A Learning Performance Discipline Based on Continuum Thinking at the Core

Living in Learning

What comprises the best way to transfer knowledge seamlessly, frictionlessly and ubiquitously regardless of where the worker is on the continuum and…especially…where they might be during a critical workflow? The answer is, “It ain’t training!”. 70:20:10 AGILE Digital Performance Guidance Performance Assessments

DRIVER: Enabling a Strategic Re-Think for L&D

Living in Learning

Consider this…are we (L&D) fighting the good fight tactically based on a strategy formalized on an incomplete paradigm? AGILE Learning Performance Assessment Performance Guidance point of work DRIVER

PERFORMANCE SUPPORT: Questions, Questions & More Questions

Living in Learning

Momentum to accept the validity of performance support has been a long time coming as evidenced by a dramatic increase of articles advocating more L&D attention targeting performance outcomes. Unfortunately, the attention given is still largely skewed toward innovative learning solutions in the training environment. Methinks part of that dilemma is a result not of the discovery questions asked, but those unasked.

Find, Build or Purchase Performance Consulting Skills Sooner Than Later

Living in Learning

We have no shortage of targets at which we can fire our L&D solution arrows. Too often just hitting the target with training is viewed as sufficient. I participated in that approach for many years before being exposed to the discipline of performance consulting. That new lens changed everything. The objective morphed from just hitting the target to hitting the right target…with the right arrow…at the right time…with the right amount of force…and for the right reasons.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Anatomy of Digital Performance Support (DPS) Integration

Living in Learning

A common misconception is treating DPS as a technology solution and finding some application(s) where to apply it. Finding a “fit” is important, but DPS is only the enabling technology to a cultural shift and mindset that ground zero for building and sustaining performance is found at the Point of Work.

Point-of-Work & ADDIE? Say It Ain’t So…

Living in Learning

My recent post “70:20:10 – Myth or Legend?” roused a few readers to offer up some really solid comments, and there were a few that left me feeling like I was at a NASCAR race and just shouted “Ford Rules!” Now if you’ve never been to a NASCAR race, let me tell you this about […].

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Is 2018 Going To Be a Step-Change Year for L&D?

Living in Learning

There is urgency to this step-change requirement that needs to address Moments of Need at the Point of Work when they manifest and where they manifest. Productivity and profitability are hard-wired into this mission-critical capability. These requirements are currently out of scope of the Training Paradigm regardless of the new training system technology implemented. DPS EPSS LES LMS Performance Support Rants & Ramblings Technology performance point of work

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Engagement Lacking? Try Enabling the “DO” at Point-of-Work

Living in Learning

A Training Needs Assessment is NOT going to deliver the mail; however, a Learning Performance Assessment targeting role-specific/task-centric challenges at PoW will reveal sources of frustration otherwise overlooked…defaulting to explanations of failure based on the inability of training to equip the performer to perform…the quality of training…the poor training experience…yada…yada. So…what should we do? Where do we look for answers?

How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no. Download this guide to learn more.

Survey Said…“Enough with the E-Learning Already!”

Living in Learning

We [L&D] don’t need to catch up to the disruptions in our digital technology as much as we need to catch up to that which our learners are asking. Continuous Learning EPSS Micro-Learning Mobile Learning Performance Support Performer Support Technology Coaching hands-on guidance mentoring moment of need point of work

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Digitization of “Human Infrastructure”…or…Enterprise Systems/Apps: Which Should Take Priority?

Living in Learning

There are plenty of positive discussions in the networking groups I follow regarding the shift to the cloud for digital integration across Enterprise Systems, Business Apps, and APIs. This is all good news, but I must ask this question - “What about the digitization supporting the “human infrastructure” tasked to perform effectively using this digitized business infrastructure at the Point-of-work?” Is the answer a chicken or egg debate?

Behind the Curtain of a Learning Performance Assessment (LPA) Methodology

Living in Learning

My core point here is straightforward – we have a mandate to treat workforce performance as a continuum from Point-of-Entry (onboarding and 1st learning) to Point-of-Work (sustained performance competency). Therefore, it makes sense to me that any assessment efforts undertaken should include the downstream, post-training PoW; hence, the need for a holistic Learning Performance Assessment (LPA). Continuous Learning Discovery performance consulting performance suppport

DRIVER – Avoiding the Paralysis of Fear & Loathing

Living in Learning

I have no intentions of offending anyone with this post, but likely will get a few of you all raked up in a pile over it. I’ll take that eventuality as my risk. The reward in considering this evolution is not mine to enjoy; rather, it is the power L&D teams will gain by simply shifting the starting point to a different ground zero – Point-of-Work. 70:20:10 Digital Performance Guidance Five Moments of Need Learning Performance Assessment DRIVER Performance Guidance

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Move Beyond Learning to Applying: A Modern Management Development Program

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.