Living in Learning

POINT-OF-WORK: Office of Workforce Capability (OWC)?

Living in Learning

Is it time to create an organizational entity scoped and chartered to ensure sustained workforce capability? Is it time to enable performance IN Workflows at Moments of Need found at Point-of-Work?

POINT-OF-WORK Podcast with David James – 1-6-2020

Living in Learning

I was honored to kick off 2020 with David James. This post is a replay of the 48 minute podcast. Continuous Learning Change Leadership moments of need point of work point of work assessment

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POINT-OF-WORK: Translate Training Activity to Productivity Impact

Living in Learning

Downsized three times in seven years. Because we could not show bottom line value creation and productivity impact. Because Point-of-Work was not assessed to determine what was restraining performance. In other words, no performance benchmarks were established at current state.

T.G.I.G.F – 8.0 – The Agony We Miss

Living in Learning

This post is now an eighth annual event I usually post on Maunday Thursday to lift up Good Friday and what it now means to me. The original posting was also on a Thursday seven years ago, and I was reflecting on the eighth version for this upcoming Good Friday from within the chaos of. Continuous Learning

Paycor CFO Survey: The State of American Business in 2021

In Paycor’s latest survey, more than 2,000 Finance and HR leaders told us about their plans for 2021. Download the survey for actionable insights and tips.

POINT-OF-WORK: CEO for a Day

Living in Learning

If I had the opportunity to be CEO for a day, I’d blow the doors off the existing Learning/Training paradigm and shift my CLO out from under the HR umbrella or create a role and align them as a direct report…with the title of Chief Capability Officer (CCO). Place the CCO over the Office of. Accelerated Productivity Discovery & Consulting Point of Work Assessment Sustained Capability #performanceoutcomes #pointofworkassessment #paradigmshift #pointofwork

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70:20:10 – Myth or Legend?

Living in Learning

There is a myth involved…perpetuated by a long-held belief that training drives performance. In truth, training only drives potential; performance does not manifest until business results are generated by the workforce in a different area of the ecosystem called the Point-of-Work. 70:20:10 Continuous Learning Sustained Capability performance paradigm training paradigm

Is There a Learning Performance Ecosystem Blind Spot?

Living in Learning

Performance support is anything that enables and/or accelerates speed-to-sustainable-performance, or speed-to-impact, or speed-to-productivity, or speed-to-competence, or speed-to-actionable-insight, or speed-to-any-damn-thing-that-drives-measurable-business-value. Accelerated Productivity Performance Insights Performance Support Point of Work Assessment Rants & Ramblings Sustained Capability performance insights performance support point of work assessment productivity acceleration

POINT-OF-WORK: Strategic Approach to Sustaining Tactical Performance Success

Living in Learning

The mission for L&D carries a primary objective not too dissimilar to that of “eating an elephant”; a daunting proposition to say the least. The “elephant” I’m referring to here is “Optimization of a dynamic learning performance ecosystem”. This represents the Tactical aspects critical successfully impacting and sustaining workforce capability at numerous Points-of-Work. The key point here is “Training solutions are not enough!”

Digital Adoption Solutions (DAS) Technology Has an Identity…Finally…Now What?

Living in Learning

The fact that Gartner has begun to recognize this very relevant space has me stoked. It’s been a long time coming. My hope is the DAS focus does not become too narrow and application navigation becomes the only visible point-solution when so much more productivity enhancing capabilities are possible.

9 Warning Signs Your Employees Need Language Training

Most global companies are diverse in perspectives, backgrounds, and yes, language. Language barriers can compound existing communication problems, often resulting in business losses. Learn the 9 warning signs your employees need language training today!

POINT-of-WORK: Diversity of Disruption

Living in Learning

Our field of play has shifted closer to…if not converged directly into…Point-of-Work. This shift has disruption written all over it. Rules of engagement are being disrupted by increasing velocity of business demand and continuous change. If the rules change, so too must our game plan, and adoption of a Point-of-Work Solution Discipline represents a new game plan.

POINT-of-WORK:  Performance Is as Good as the Support…Not Just Training

Living in Learning

The continuity of learning and task-level execution are mission-critical in a military work environment. Is mission criticality in our corporate environment any less important? Granted the outcomes are less lethal, but are they less mission-critical? 70:20:10 Continuous Learning Discovery & Consulting DPS Learning Performance Assessment Learning Performance Ecosystem Point of Work Assessment #Pointofwork #PWA #performancesupport

Micro-Learning Is Bigger Than You Think…And Not Just For Learning

Living in Learning

What the article I'm referencing and comments I read made clear illustrate the gyrations we are heading into now with this “new” micro-learning approach. It will be easy to become distracted, so don't get all raked up in a pile over what we call it…or how long it should be. It's about what it can facilitate at the moment of need to get the DO done.

Driving Performance Guidance @ Point-of-Work

Living in Learning

If sustained workforce performance truly represents the universal brass ring, L&D…or some other corporate entity…must evolve tactically and adopt a performance mindset head downstream into the post-training environment where measurable outcomes and value are generated…or lost – Point-of-Work (PoW). Continuous Learning Digital Performance Support Discovery moment of need performance consulting point of work

The Ins and Outs of Connecting Technologies in a Modern Learning Ecosystem

Speaker: TJ Seabrooks, former CEO at Rustici Software

Have you ended up with a collection of content inputs and data outputs that might be hard to wrangle? If your organization uses multiple LMSs and has content coming from many different places, or you’re heading in this direction, this webinar is for you.

POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

Living in Learning

There is another aspect of intentional design I refuse to put into just another bullet because it is foundational to successful and sustainable adoption of a performance paradigm. I could argue it’s the longer lens I mentioned in the beginning of this post, but it’s more than that. It’s the motivation…the commitment…the willingness…the readiness…to shift from a Culture of Learning to a holistic Culture of Performance.

7-Right Things for Intentional Design to Be Intentional Enough

Living in Learning

So…does Intentional Design threaten the ID role? Just the opposite - it expands the role into new asset development that can be re-used or re-purposed to decrease actual development time by following a Create Once – Use Many Times mindset. In some ways one could consider intentional design as replacement therapy…replacing long-form learning with short-form solution assets that can serve multiple roles both at Point-of-Work (Moments 3,4 & 5) and at Point-of-Entry (Moments 1 & 2).

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DRIVER – A Repeatable, Agile, Methodology to Generate Learning & Performance Guidance

Living in Learning

My own gap for the first 20 years of my L&D career was never considering there was a need to engage at PoW. Training WAS the standard solution after all, so why look beyond the obvious? Obviously, our L&D team were more focused on efficiently and effectively transferring knowledge which by the way was what we were scoped and compensated to do.

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Finally…A Seat at the Table…Don’t Blow It!

Living in Learning

If L&D cannot show impact at the bottom-line, L&D remains exposed as a cost center…and the bottom-line contribution can only be seen as an expense. Don’t be an expense when the budget belt gets pulled in a couple notches. Accelerated Productivity Learning Performance Ecosystem Point of Work Assessment Sustained Capability Workforce Capability learning & performance ecosystem LS2019 point of work assessment

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The Pro’s Guide To Getting The Best ROI From Your New LMS

You need a Learning Management System when your courses and training programs need to be accessible online. Quickly build the perfect business case and easily determine which LMS will provide the best return on investment you need with this how-to eBook!

Learning Culture: A Product of Convergence?

Living in Learning

Yes, I tend to take a hard line on “performance” in the flow of work versus “learning” in the flow or work, but isn’t performance the ultimate outcome we seek? Learning is not the end game…it’s a by-product of enabling performance.while learning at the Point-of-Work and during moments of need. If I’m mistaken on this bent of mine, why is there a “70” in 70:20:10?

POINT-of-WORK: A Discipline That Evolves the Scope of Training

Living in Learning

I submit to you that we (L&D) need to shift thinking within the ranks of our stakeholders (and ourselves) to enable a different conversation. I’m not suggesting we back off Training; rather, I’m suggesting we confirm what restrainers behind the performance deficiencies are going to be resolved by Training. I firmly believe L&D’s role should be to confirm what knowledge and skills are appropriate to include in a solution and what performance restrainers are present that do not.

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So…You Want to Become a Learning Performance Ninja – Good Choice!

Living in Learning

This as a story, a pivotal story in my career, that validated re-thinking the significance of adopting an evolved strategy using a tactical Learning Performance Assessment (LPA) methodology embedded in a Learning Performance Solutions Discipline called DRIVER.and of course, becoming a die-hard learning performance ninja. Continuous Learning DRIVER Learning Performance Assessment Performer Support point of work design learning performance

Deployment Vs. Implementation – Is There a Difference?

Living in Learning

If L&D spent half the time enabling human performance at Point-of-Work in the operation of new systems as IT spends in fine-tuning and optimizing the systems prior to GoLive, think about how much more productive the workforce would be…with little to no learning curve to overcome…not to mention how the Help Desk would fare with 40-50% fewer distress calls. Continuous Learning DPS DRIVER Learning Performance Assessment Micro-Learning point of work EPSS performance support

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Use Chaos to Build a Stronger Organization

Speaker: Stacey Harris, Chief Research Officer & Managing Partner at Sapient Insights Group

As we look to tomorrow, it is time to ask ourselves what lessons have we learned and how do we create flexible organizations that can survive what the future holds. Stacey Harris, Chief Research Officer for Sapient Insights Group, will share insights, data, and tools that are helping organizations adapt and even thrive in this difficult environment. She’ll discuss the emerging trends in the Learning technology market, and how these exciting new approaches to creating micro, adaptive, and personalized content is changing the face of workforce development while creating strong connections to business outcomes.

POINT-of-WORK: Is It a Destination or a Discipline?

Living in Learning

The “Point-of-Work Discipline - PWD” is dynamic Change that enables L&D effectiveness at a new Destination – "Point-of-Work". It’s always tough to change thinking and move skeptics off long-held beliefs and embedded traditions. It’s tough to create the critical mass and momentum necessary to reach full Change Adoption and Sustainability which leads me back to the advice of “start small and scale”. Integrating Point-of-Work Discipline is the “project that never ends”.

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Old Dog with New Tricks?

Living in Learning

Have we lost sight of the end-game? This old dog was raised with the notion pounded into his head that if L&D does not produce measurable BUSINESS IMPACT, our jobs were at risk for being active participants as expenses in a cost center. Being viewed as an “expense” is not a safe place to be when decisions are made as to who goes and who stays.

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CEO for a Day…Epilogue

Living in Learning

The organization needs a myth buster. Is that the CEO re-thinking where to focus precious resources to enable and accelerate productivity? Is it a new role like Chief Productivity Officer? Grand Poohbah of Performance? Regardless of what the title becomes, there is an acute need to look beyond Learning to actual Performance with focused attention and priority. Workflow Learning is getting a lot of press these days, and that’s a good thing because it is bringing learning closer to Point-of-Work.

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Speed-to-Insight: Curating Curations…Also Known as Curation 2.0

Living in Learning

How much curated content never reaches the point (or the right person) to deliver knowledge, wisdom, and insights essential for critical-thinking and informed decision-making to drive productivity forward? How much productivity is diverted to non-productive activities despite being tasked to ultimately accelerate productivity? Accelerated Productivity Insight Curation Performance Insights Performance Support Point of Work Assessment #pointofwork #productivityacceleration #DPS insightcuration

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Pros and Cons of Virtual Knowledge-Sharing Venues for Onboarding

Living in Learning

All told, the Virtual Knowledge-Sharing approach was successful, especially when a geographically dispersed audience is on the receiving end. Hopefully, the list of key learnings provided here offer some help and crash-avoidance tactics should your team go down this path. Our audience satisfaction and engagement scores were bright points despite a less than optimized launch. Even sub-optimized the participants loved it because it was interactive start-to-finish.

Driving Performance with Extended Blend

Living in Learning

Focusing on a new ground zero - If we hope to move beyond potential, we must move beyond where we create it – during training events – whether the event is an exotic blend of ILT/web-based; delivered in a virtual synchronous venue; detached from linearity via the use of MOOCs; or pushed out to mobile devices; or shrunken in size to form micro-learning or bursted in small learning chunks; or whatever other label we attach to it. Whatever flavor of the day training may take; it’s still training.

Is L&D Held Hostage by Learning?

Living in Learning

We (L&D) could prove knowledge transfer…also known as “potential”…at completion of our learning events, but we were not focused on nor were we equipped to implement that learning downstream at Point-of-Work where “effective and sustainable performance” SHOULD manifest. Just ask the Help Desk staff blown out with an avalanche of post-training questions. Just ask the Procurement staff pulled off task to isolate and recycle bogus requests due to data field entry errors.

Who Owns POINT-of-WORK?

Living in Learning

After chasing this performance discipline for the last 12 years or so, I’ve come to the conclusion that Point-of-Work is jointly owned by L&D and the primary stakeholders positioned in functional operational roles in the organization. These are the stakeholders who own the responsibility to produce, protect, and maintain profitability and are compensated to do so successfully. Does L&D have that same degree of skin in the game? Too often L&D is only considered as a cost center.

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[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

POINT-of-WORK: Strategic Transformational Change VS. Tactical Redeployment

Living in Learning

From a strategic point of view, Point-of-Work should not be viewed as a tactical destination for learning solutions; rather, Point-of-Work should be embraced as a"tipping point for Value Generation"…generation of sustainable workforce performance…generation of business value…or scrutinized as a place where value generation is compromised by deficient performance…or restrained productivity…or tangible loss…or business liability…all of which have the potential to directly impact the bottom-line.

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