Living in Learning

POINT-of-WORK:  Performance Is as Good as the Support…Not Just Training

Living in Learning

The continuity of learning and task-level execution are mission-critical in a military work environment. Is mission criticality in our corporate environment any less important? Granted the outcomes are less lethal, but are they less mission-critical?

PERFORMANCE INSIGHTS: An Insight-Powered, Critical-Thinking Engine

Living in Learning

POINT-of-WORK: Where to Look for Performance Support ROI

Living in Learning

Adopting a performance support paradigm is a project that never ends. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic.

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POINT-of-WORK:  Productivity Waning?  Accelerate It with Technology

Living in Learning

“At what point do we reach diminishing returns in workforce productivity by complicating existing workloads with more work to learn new systems?”. Continuous Learning Digital Performance Support learning & performance ecosystem Point of Work Assessment #pointofwork #productivityacceleration #DP

[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

The Education Services team at Zenefits was looking to provide easily accessible and immediately usable education offerings to drive customer adoption and engagement. The company addressed this challenge by connecting the technologies powering its training, support and customer advocacy programs into an ecosystem for customer enablement. This ecosystem has made it simpler for customers to onboard, and for the Zenefits team to maximize and measure the net impact of their initiatives. In this session, Melanie Gallo, Senior Director of Education Services at Zenefits, will team up with Skilljar to share learnings and best practices from their experience in creating this customer enablement ecosystem.

70:20:10 – Myth or Legend?

Living in Learning

There is a myth involved…perpetuated by a long-held belief that training drives performance. In truth, training only drives potential; performance does not manifest until business results are generated by the workforce in a different area of the ecosystem called the Point-of-Work. 70:20:10 Continuous Learning Sustained Capability performance paradigm training paradigm

Deployment Vs. Implementation – Is There a Difference?

Living in Learning

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POINT-of-WORK:  Nail Point of Origin Before the Destination

Living in Learning

If we’re already considering the potential mix of destination solutions, then the journey must’ve been successful, and we’re only left to decide where to begin, right?

POINT-of-WORK: Optimize the ENTIRE Ecosystem with Intentional Design

Living in Learning

If one’s hair is on fire, the only solution should NOT involve logging into the LMS and completing a “Fire Safety” course. Yeah, I know…ridiculous example, but it paints an accurate picture that points to the need for “just enough – just-in-time – just-for-me” assets/opportunities intentionally designed for application at the Moment of Need.

POINT-of-WORK:  Swim to the Current

Living in Learning

If we cannot move our training innovations closer to Point-of-Work, we need to regroup with a strategic re-think. Why not leverage Digital Performance Support - DPS technology and converge Point-of-Work with Point-of-Entry? Continuous Learning Discovery & Consulting DPS Point of Work Assessment

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

POINT-of-WORK: Empathy at the Hands of Performance Support?

Living in Learning

“If you ask people to describe what empathy means, you’re likely to hear words such as understanding, sympathy, compassion, responsiveness, identity, recognition, consideration, thoughtfulness, kindness, concern, sensitivity, flexibility and care.”

POINT-of-WORK – Step Away from the Hammer!

Living in Learning

I’m sure you’ve heard some variation of the phrase, “If Training is a hammer, then every performance problem is a nail” at some point in the past. What if…after closer inspection…we had discovered a hammer was the wrong tool for the job…or maybe not the wrong tool…but certainly not the only tool?

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Driving Performance Guidance @ Point-of-Work

Living in Learning

If sustained workforce performance truly represents the universal brass ring, L&D…or some other corporate entity…must evolve tactically and adopt a performance mindset head downstream into the post-training environment where measurable outcomes and value are generated…or lost – Point-of-Work (PoW). Continuous Learning Digital Performance Support Discovery moment of need performance consulting point of work

POINT-of-WORK:  4-Phase Path to Sustainability

Living in Learning

My attempts in this post to clarify Point-of-Work are driven by the fact that L&D cannot simply pursue the Point-of-Work associated with the primary end-user…like we typically do when we target and launch a static training course.

[Webinar] Driving Customer Health Through Education

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions. Join Skilljar and Pat Durante, President of the Computer Education Management Association and Senior Director, Technical Enablement at Talend for a Q&A webinar exploring the intersection of customer health and education.

POINT-of-WORK: Optimizing the Wasteland of Lost Wisdom and Insights

Living in Learning

The time is upon us to converge actionable information and insight with the moment of need and at the Point-of-Work. This is not a training issue, nor is it a job aid or an instruction set, it’s sharing of human wisdom and intelligence. Continuous Learning Discovery & Consulting Insights Learning Performance Ecosystem Point of Work Assessment Sustained Capability #pointofworkassessment #insights #intentioanldesign

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PERFORMANCE SUPPORT: Find an Experienced Outfitter Before Attempting the Climb

Living in Learning

After one Chapter 11 fiasco and three Reduction-in-Force events in the last 10 years, I’ve decided it’s time to join the “gig economy” as a Human Performance Outfitter.

POINT-of-WORK: Don’t Fear the Beast – Tame It!

Living in Learning

Unleash the Impact beast, but not before the workforce has a firm grip on their own leash to control the Impact that yields sustained performance and positive business outcomes. We all know how IT spends countless dollars to optimize systems before launch and then more dollars and support to maintain those same systems to keep them optimized. Do we apply the same level of diligence across the ecosystem when it comes to optimizing and maintaining our workforce?

PERFORMANCE SUPPORT: Is Devolution in Training Blocking Evolution in Performance?

Living in Learning

Many of my Performance Support colleagues and I have lamented over and struggled to find why the adoption of performance support technology has been so difficult. Having been in the L&D discipline for over 30 years, I can see why, and it’s not a failure of L&D. It’s a failure of the Training paradigm in which we’ve devolved as we have evolved.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

DRIVER – A Repeatable, Agile, Methodology to Generate Learning & Performance Guidance

Living in Learning

My own gap for the first 20 years of my L&D career was never considering there was a need to engage at PoW. Training WAS the standard solution after all, so why look beyond the obvious? Obviously, our L&D team were more focused on efficiently and effectively transferring knowledge which by the way was what we were scoped and compensated to do.

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DIGITAL TRANSFORMATION: Unified Systems Vs. Unified Performance

Living in Learning

If systems architecture is moving to the cloud…and it is happening in an ever-increasing pace…shouldn’t we move workforce enablement along with it? Before answering that, consider this…if moving to the cloud does not accelerate productivity at Point-of-Work, we’re still two oars shy of a rowing team. Accelerated Productivity Digital Performance Support Digital Transformation #digitaltransformation #digitalperformancesupport #pointofwork

Micro-Learning Is Bigger Than You Think…And Not Just For Learning

Living in Learning

What the article I'm referencing and comments I read made clear illustrate the gyrations we are heading into now with this “new” micro-learning approach. It will be easy to become distracted, so don't get all raked up in a pile over what we call it…or how long it should be. It's about what it can facilitate at the moment of need to get the DO done.

PERFORMANCE SUPPORT – Converging Learning with Point-of-Work

Living in Learning

A perfect storm of increasing demand to remain competitive and the continuous nature of change have effectively flanked the traditional Training Paradigm. L&D cannot keep pace. Even with smaller micro-learning objects, agile design, rapid development, and mobile delivery tactics, the solutions remain focused on pushing potential…not performance. 70:20:10 Five Moments of Need learning performance discipline Performance Support xAPI 70-20-10 EPSS

3 Reasons to Prioritize On-Demand Customer Training

How can you provide a great onboarding experience while keeping up with a growing customer base? By leveraging on-demand training. This guide describes three benefits of adding on-demand training to your onboarding process. Click here to download.

PERFORMANCE SUPPORT:  Start with a Learning Performance Assessment

Living in Learning

LMS Market Trends revealed 48% of organizations desire a "new or different learning technology" and nearly half (47%) are at least seeking to "revise their current learning strategy". Why does dissatisfaction exist? Why revise learning strategy? Given the report was focused on LMS I wondered if “learning technology” was code for LMS and performance support technology would remain separate and apart from learning strategy.

Data Analytics Vs. Tsunami

Living in Learning

There may be a few bean-counters out there enduring a pucker moment right now but hear the message I hope comes through in this post. “We We don’t have to measure everything just because we can – have a plan tied to action.”. Data Analytics Digital Performance Guidance DRIVER Performance analytics data analytics performance data ROI

PERFORMANCE SUPPORT:  Running the Entire Race

Living in Learning

In the comparison to a 400-meter relay race, Training does not fail. Training delivers a quality product for 25% of the race and makes a successful hand off to…ummm…the Help Desk? This is not a sustainable solution. Training doesn’t fail…the expectations of what training can deliver fails, and that’s because expectations are not aligned with the entire scope of the race. This is a misdiagnosis of how to sustain a dynamic learning performance ecosystem.

So…You Want to Become a Learning Performance Ninja – Good Choice!

Living in Learning

This as a story, a pivotal story in my career, that validated re-thinking the significance of adopting an evolved strategy using a tactical Learning Performance Assessment (LPA) methodology embedded in a Learning Performance Solutions Discipline called DRIVER.and of course, becoming a die-hard learning performance ninja. Continuous Learning DRIVER Learning Performance Assessment Performer Support point of work design learning performance

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

DRIVER – A Learning Performance Discipline Based on Continuum Thinking at the Core

Living in Learning

What comprises the best way to transfer knowledge seamlessly, frictionlessly and ubiquitously regardless of where the worker is on the continuum and…especially…where they might be during a critical workflow? The answer is, “It ain’t training!”. 70:20:10 AGILE Digital Performance Guidance Performance Assessments

DRIVER: Enabling a Strategic Re-Think for L&D

Living in Learning

Consider this…are we (L&D) fighting the good fight tactically based on a strategy formalized on an incomplete paradigm? AGILE Learning Performance Assessment Performance Guidance point of work DRIVER

POINT-of-WORK: Performance Support Vs. the Explosive Failure of Training

Living in Learning

This is a true story about changing the paradigm in the head and heart of someone who believed training was the best solution to drive performance. This person is my wife, a long-term medical professional with many years of training, both delivering and receiving, during her career; a tough audience to be sure. My approach was spur-of-the-moment and turned out to be an unplanned dry run for an upcoming breakout session at a performance support conference. Shock and awe ruled the day.

Point-of-Work: Measuring Impact (Evidence)

Living in Learning

This post is in response to a question posed on the POINT-of-WORK Performance Support Solutions networking group on LinkedIn by Rebecca Everett. Feel free to join in the exchange by joining the group. Question: Hi all, and thanks Gary for the opening question. I’ve got two wishes; first is measuring impact, second is scalability. Both seem costly. point of work Point of Work Assessment Sustained Capability #ROI #Pointofwork #Impact

Top E-Learning Software - Recommendations and Pricing

Zero in on the best E-Learning software for your company. Get expert recommendations and pricing comparisons based on your specific needs.

Point-of-Work & ADDIE? Say It Ain’t So…

Living in Learning

My recent post “70:20:10 – Myth or Legend?” roused a few readers to offer up some really solid comments, and there were a few that left me feeling like I was at a NASCAR race and just shouted “Ford Rules!” Now if you’ve never been to a NASCAR race, let me tell you this about […].

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