Living in Learning

POINT-OF-WORK ASSESSMENT: Perceptions Vs. Realities

Living in Learning

The Point-of-Work Assessment (PWA) methodology is agile enough to handle unique iterations of a mix of core discovery questions consistent as common denominators with additional unique questions defined by the gap(s) between Perceptions in a Top-Down discovery cascade to Realities only found at the Individual Contributor level at the Bottom.

Is There a Learning Performance Ecosystem Blind Spot?

Living in Learning

Performance support is anything that enables and/or accelerates speed-to-sustainable-performance, or speed-to-impact, or speed-to-productivity, or speed-to-competence, or speed-to-actionable-insight, or speed-to-any-damn-thing-that-drives-measurable-business-value.

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Digital Adoption Solutions (DAS) Technology Has an Identity…Finally…Now What?

Living in Learning

The fact that Gartner has begun to recognize this very relevant space has me stoked. It’s been a long time coming. My hope is the DAS focus does not become too narrow and application navigation becomes the only visible point-solution when so much more productivity enhancing capabilities are possible.

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POINT-of-WORK: Diversity of Disruption

Living in Learning

Our field of play has shifted closer to…if not converged directly into…Point-of-Work. This shift has disruption written all over it. Rules of engagement are being disrupted by increasing velocity of business demand and continuous change.

Adopt 179

A New Segmentation Model for Customer Onboarding

In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

POINT-of-WORK:  Performance Is as Good as the Support…Not Just Training

Living in Learning

The continuity of learning and task-level execution are mission-critical in a military work environment. Is mission criticality in our corporate environment any less important? Granted the outcomes are less lethal, but are they less mission-critical?

POINT-of-WORK: Is It a Destination or a Discipline?

Living in Learning

The “Point-of-Work Discipline - PWD” is dynamic Change that enables L&D effectiveness at a new Destination – "Point-of-Work". It’s always tough to change thinking and move skeptics off long-held beliefs and embedded traditions.

Sound 130

CEO for a Day…Epilogue

Living in Learning

The organization needs a myth buster. Is that the CEO re-thinking where to focus precious resources to enable and accelerate productivity? Is it a new role like Chief Productivity Officer? Grand Poohbah of Performance?

Press 130

Pros and Cons of Virtual Knowledge-Sharing Venues for Onboarding

Living in Learning

All told, the Virtual Knowledge-Sharing approach was successful, especially when a geographically dispersed audience is on the receiving end. Hopefully, the list of key learnings provided here offer some help and crash-avoidance tactics should your team go down this path.

Who Owns POINT-of-WORK?

Living in Learning

After chasing this performance discipline for the last 12 years or so, I’ve come to the conclusion that Point-of-Work is jointly owned by L&D and the primary stakeholders positioned in functional operational roles in the organization.

Cost 130

HR Benchmark Report: How to Recruit, Coach & Develop Teams

Do you really want a team of all-stars? Instead of trying to hire all Type A high performers, research shows it’s much more effective to hire a mix of personalities. In this report, Paycor will explain why and how to go about assembling, coaching, and developing effective teams at work.

POINT-of-WORK: Strategic Transformational Change VS. Tactical Redeployment

Living in Learning

Change 130

70:20:10 – Myth or Legend?

Living in Learning

There is a myth involved…perpetuated by a long-held belief that training drives performance. In truth, training only drives potential; performance does not manifest until business results are generated by the workforce in a different area of the ecosystem called the Point-of-Work. 70:20:10 Continuous Learning Sustained Capability performance paradigm training paradigm

7-Right Things for Intentional Design to Be Intentional Enough

Living in Learning

So…does Intentional Design threaten the ID role? Just the opposite - it expands the role into new asset development that can be re-used or re-purposed to decrease actual development time by following a Create Once – Use Many Times mindset.

Design 130

Is Your Culture Hard-Wired for Performance or a Catalyst for Dysfunction?

Living in Learning

<Rant Warning> Here’s an icebreaker for the next C-suite pow-wow in your organization. With all the CXO roles present around the table, and each having a single sheet of paper, ask them to complete this sentence with one or two words. “I

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Insight Curation: Are We Accelerating or Protecting Productivity?

Living in Learning

By now content curation is a well-known activity that is credited for saving time in the search, retrieval and distribution of bulk knowledge/information.

Learning Culture: A Product of Convergence?

Living in Learning

Yes, I tend to take a hard line on “performance” in the flow of work versus “learning” in the flow or work, but isn’t performance the ultimate outcome we seek? Learning is not the end game…it’s a by-product of enabling performance.while learning at the Point-of-Work and during moments of need.

SMEs or BMEs at Point-of-Work?

Living in Learning

When completing a Point-of-Work Assessment (PWA) we have the opportunity to dig for details specific to task-level work activity and the restrainers of the performance related to that work. Do we rely upon Subject Matter Experts (SMEs) or should we seek out Business Matter Experts (BMEs)?

Expert 130

Chasing Productivity or Accelerating Productivity?

Living in Learning

We talk a lot about boosting employee engagement and making learning more engaging. Let’s shift our engagement focus to where the workforce works; enabling successful performance in the workflow lifts up employee satisfaction through job satisfaction.and accelerates productivity.

There’s Not a Skills Gap in the U.S… or Is There?

Your search for the perfect candidate has resulted in zero perfectly skilled applicants. What’s going on? Enter… the skills gap. This report, ‘The Employment Skills Gap and What To Do About It,' breaks down the issue with solutions you can apply now.

CONTENT CURATION:  Are We After Knowledge, Wisdom or Insights?

Living in Learning

Given the exponential growth of information sources and powerful search capabilities like Google at our disposal, a bulk-curated information tsunami is inbound…if not already on the beach. We’ve effectively curated ourselves into a well-intended, curated, bulk information volume issue.

POINT-of-WORK:  Productivity Waning?  Accelerate It with Technology

Living in Learning

“At what point do we reach diminishing returns in workforce productivity by complicating existing workloads with more work to learn new systems?”. Continuous Learning Digital Performance Support learning & performance ecosystem Point of Work Assessment #pointofwork #productivityacceleration #DP

Deployment Vs. Implementation – Is There a Difference?

Living in Learning

System 151

Micro-Learning Is Bigger Than You Think…And Not Just For Learning

Living in Learning

What the article I'm referencing and comments I read made clear illustrate the gyrations we are heading into now with this “new” micro-learning approach. It will be easy to become distracted, so don't get all raked up in a pile over what we call it…or how long it should be. It's about what it can facilitate at the moment of need to get the DO done.

3 Reasons to Prioritize On-Demand Customer Training

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

Why Adopt Point-of-Work Assessment Methodology?

Living in Learning

All organizations currently own a dynamic learning performance ecosystem. The inescapable question to ask is, “HOW OPTIMIZED IS IT?” A "Point-of-Work Assessment Methodology" is designed to provide the answer.

Driving Performance Guidance @ Point-of-Work

Living in Learning

If sustained workforce performance truly represents the universal brass ring, L&D…or some other corporate entity…must evolve tactically and adopt a performance mindset head downstream into the post-training environment where measurable outcomes and value are generated…or lost – Point-of-Work (PoW). Continuous Learning Digital Performance Support Discovery moment of need performance consulting point of work

POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

Living in Learning

There is another aspect of intentional design I refuse to put into just another bullet because it is foundational to successful and sustainable adoption of a performance paradigm. I could argue it’s the longer lens I mentioned in the beginning of this post, but it’s more than that. It’s the motivation…the commitment…the willingness…the readiness…to shift from a Culture of Learning to a holistic Culture of Performance.

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Finally…A Seat at the Table…Don’t Blow It!

Living in Learning

If L&D cannot show impact at the bottom-line, L&D remains exposed as a cost center…and the bottom-line contribution can only be seen as an expense. Don’t be an expense when the budget belt gets pulled in a couple notches. Accelerated Productivity Learning Performance Ecosystem Point of Work Assessment Sustained Capability Workforce Capability learning & performance ecosystem LS2019 point of work assessment

Budget 116

3 Reasons to Invest in a Learning Culture: RECRUIT, RETAIN, ENGAGE

One of the least explored and most effective ways to drive recruiting, retention, and overall employee engagement is to establish a learning culture. If this is an area where you need help (or if you could just use a refresher) let Paycor walk you through actionable tips and insights on how you can develop the learning culture that works best for your business.

PERFORMANCE INSIGHTS: An Insight-Powered, Critical-Thinking Engine

Living in Learning

L&D owns a monster up-front search task to allow research and curation of source content for training…we read and watch videos…we cut & paste…we use SnagIt…we rewrite…we share documents to collaborate with colleagues and/or approvers/SMEs…we glean roughly 2% actionable information after confirming value and relevance.we

Is L&D Held Hostage by Learning?

Living in Learning

We (L&D) could prove knowledge transfer…also known as “potential”…at completion of our learning events, but we were not focused on nor were we equipped to implement that learning downstream at Point-of-Work where “effective and sustainable performance” SHOULD manifest. Just ask the Help Desk staff blown out with an avalanche of post-training questions. Just ask the Procurement staff pulled off task to isolate and recycle bogus requests due to data field entry errors.

Adopt 100

POINT-of-WORK: Where to Look for Performance Support ROI

Living in Learning

Adopting a performance support paradigm is a project that never ends. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic.

POINT-of-WORK: Sustained Capability Enablement Is Our End-Game

Living in Learning

Methinks building a culture is something you back into by taking bold, visible steps that communicate positive change that is not “done TO the workforce to make things better” but is “done FOR the workforce to enable their success. Make things better for those who make better business outcomes.”.

Games 130

Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.

POINT-of-WORK:  Nail Point of Origin Before the Destination

Living in Learning

If we’re already considering the potential mix of destination solutions, then the journey must’ve been successful, and we’re only left to decide where to begin, right?