Living in Learning

70:20:10 – Myth or Legend?

Living in Learning

There is a myth involved…perpetuated by a long-held belief that training drives performance. In truth, training only drives potential; performance does not manifest until business results are generated by the workforce in a different area of the ecosystem called the Point-of-Work. 70:20:10 Continuous Learning Sustained Capability performance paradigm training paradigm

L&D: Chasing Right Outcomes With Wrong Outputs

Living in Learning

We cannot begin the effort by looking through a “training solution lens”. I can always build training IF NECESSARY. BUT…if emphasis is not first laser-focused on what solution output closes the performance gap(s) at Point-of-Work, the traditional default training solution may well be the wrong output. 70:20:10 Five Moments of Need PDNA Performance Assessments Rants & Ramblings Sustained Capability Discovery Performance Assessment performance consulting

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Point-of-Work & ADDIE? Say It Ain’t So…

Living in Learning

My recent post “70:20:10 – Myth or Legend?” roused a few readers to offer up some really solid comments, and there were a few that left me feeling like I was at a NASCAR race and just shouted “Ford Rules!” Now if you’ve never been to a NASCAR race, let me tell you this about […].

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“Check Box” Training, or Is It “Check Box” L&D?

Living in Learning

It’s Saturday morning, and am fully caffeinated…sitting on the deck and nursing on the business end of a fairly decent cigar. It’s odd moments like these that a craving to rip out a blog post gets flung upon me. Out of the blue a question landed on my brain and I thought was significant enough […]. Continuous Learning Learning Ecosystems Performance Support Performer Support Rants & Ramblings Sustained Capability dynamic learning ecosystems embedded performance support point of work

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2017 Customer Training Benchmarks Study

What are the baseline metrics for a successful customer training program? Find out in Skilljar's inaugural customer training benchmarks study, which includes an analysis of completion rates, course duration, and more. Click to download.

Who Owns the “Other 95%”?

Living in Learning

The power we give up by taking an order for training only perpetuates the paradigm…the myth…in the minds of our stakeholders that training drives performance. The power we need to deploy should show up in our response to any training request with… “Sure, we can help you with that…but let us ask you a few questions first.” And then we dig for the roots and assess readiness for what may be indicated as a solution.

Self-Directed Learning or Self-Directed Performance?

Living in Learning

There is no shortage of new innovation we seek to implement in our L&D discipline, and Micro-Learning is one of the most recent. Depending upon how one chooses to integrate "Micro-Anything", the results can range from truly innovative solutions to merely applying more lipstick on the training pig. Continuous Learning Discovery & Consulting Micro-Learning Performance Support Sustained Capability intentional design performance support Self-Directed Learning

Micro-Learning Is Bigger Than You Think…And Not Just For Learning

Living in Learning

What the article I'm referencing and comments I read made clear illustrate the gyrations we are heading into now with this “new” micro-learning approach. It will be easy to become distracted, so don't get all raked up in a pile over what we call it…or how long it should be. It's about what it can facilitate at the moment of need to get the DO done.

Survey Said…“Enough with the E-Learning Already!”

Living in Learning

We [L&D] don’t need to catch up to the disruptions in our digital technology as much as we need to catch up to that which our learners are asking. Continuous Learning EPSS Micro-Learning Mobile Learning Performance Support Performer Support Technology Coaching hands-on guidance mentoring moment of need point of work

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

7-Right Things Road Map to Sustained Workforce Performance

Living in Learning

The call-to-action for L&D is to have staff capable of operating comfortably and effectively in the domain of the Point-of-Work exclusive of being a SMEOEDT…SME of Every Damn Thing. This mission… should you choose to accept it…is to seek out individuals possessing the expertise of a performance consultant. Find one or develop one.

Evolving ISD Adoption for a Performance Paradigm

Living in Learning

What if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different? We need core ISD expertise reshaped with the "Intent" to drive sustained workforce capability beyond the classroom to a new ground zero – the Point-of Work. 70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained Capability

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Micro-Learning Is Bigger Than You Think…And Not Just For Learning

Living in Learning

What the article I'm referencing and comments I read made clear illustrate the gyrations we are heading into now with this “new” micro-learning approach. It will be easy to become distracted, so don't get all raked up in a pile over what we call it…or how long it should be. It's about what it can facilitate at the moment of need to get the DO done.

Attention Span of a Gnat?

Living in Learning

Enable learning and support within the workflow. Keep things moving; breaking the chain of concentration to launch a fire safety course in the LMS while my hair is on fire makes no sense. Give me 90-seconds of Stop Drop & Roll and then let’s get on with it. Continuous Learning Learning @ the Point of Work Micro-Learning Performer Support Rants & Ramblings Technology

3 Ways to Create a Best in Class Customer Training Plan

Looking to improve your training plan for Q4 and beyond? Download this guide to learn how the right goals, education, and tools can help.

Is Managing Learning Enough…Or Is Broader ACCESS the End-Game?

Living in Learning

In the event your brain immediately visualized training courses or learning events residing on your LMS…we have a potential disconnect here because “Training” in any form represents only the 10% in the 70:20:10 framework, and to make that even uglier, the 10% falls into the +/-5% of our 2,000 hour work year that Bersin’s research says we get each year in the form of formal learning. So what?

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Did Cavemen Use Micro-Learning?

Living in Learning

We should get nuts over all the labels. Is learning informal, formal, non-formal, dynamic, continuous, micro, bursted, non-linear, linear, asynchronous, bi-synchronous, tri-synchronous…where will it end? And who really gives a rip what it’s called…as long as learning takes place…AND…sustained workforce performance at the Point-of-Work is the ultimate outcome?

Did Cavemen Use Micro-Learning?

Living in Learning

We should get nuts over all the labels. Is learning informal, formal, non-formal, dynamic, continuous, micro, bursted, non-linear, linear, asynchronous, bi-synchronous, tri-synchronous…where will it end? And who really gives a rip what it’s called…as long as learning takes place…AND…sustained workforce performance at the Point-of-Work is the ultimate outcome?

Don’t Skimp On Discovery @ Point-of-Work

Living in Learning

This post was triggered and complimentary to Bob Mosher’s post on 11/17…an important read that I agree with completely. What I offer today is an attempt to articulate a “Yes and…” in this post. The Critical Skills Analysis (CSA) used in the 5 Moments of Need methodology is extremely essential for distinguishing what can be […].

How to Select an LMS for Customer Training

Finding an LMS suitable for customer training can be tough. Check out our guide to learn about some key considerations for selecting a customer education platform.

Evolving ISD Adoption for a Performance Paradigm

Living in Learning

What if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different? We need core ISD expertise reshaped with the "Intent" to drive sustained workforce capability beyond the classroom to a new ground zero – the Point-of Work. 70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained Capability

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Putting Tom Cat Into a Pet Carrier: 28-Easy Steps

Living in Learning

“We ARE going for a ride and YOU…the cat…have no choice in the matter.” In advance of ever even seeing the car, there is a direct correlation here – pet carrier = car ride. Solution options that surface in a cat’s brain?? Fight. Unfortunately, those three options are not actually options; instead they represent a chain of escalation. Humor Learning About Living cat carrier adventure cat stories hostage cat owner story humor

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Putting Tom Cat Into a Pet Carrier: 28-Easy Steps

Living in Learning

“We ARE going for a ride and YOU…the cat…have no choice in the matter.” In advance of ever even seeing the car, there is a direct correlation here – pet carrier = car ride. Solution options that surface in a cat’s brain?? Fight. Unfortunately, those three options are not actually options; instead they represent a chain of escalation. Humor Learning About Living cat carrier adventure cat stories hostage cat owner story humor

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Onboarding Vs. Waterboarding: Is There a Difference?

Living in Learning

Is there a difference between your onboarding process and the process of waterboarding? One uses water.and the other holds the new hire down and administers enough information at a continuous pace so they get the overwhelming sensation of drowning. Which one do you put your new hires through?

Facilitate Enterprise ROI Through Learning Digitalization

There are two types of costs related to training. For the purposes of this paper, they are categorized as “overt” and “covert” costs. Like their names imply, overt costs are the hard costs associated with the application implementation usually identified and accrued at the project-level and may be capitalized; covert costs are the hidden operating costs that are not listed in the project budgets, but cause a significant impact to the business.

Is Training Falling Short? Turn Up the Pain!

Living in Learning

I just finished reading an amazing book, “Chase the Lion”, by Mark Batterson, where the focus is largely examining change…personal change to be exact. But the same principles he addresses are very relevant for shifting thinking in an organization. The thinking I firmly believe we need to change is how we attempt to build sustained […].

Going Ninja & the Covert Art of Hiding 70:20:10

Living in Learning

After surviving in the L&D profession for over thirty years, I continue to ponder what is it going to take to trip the training air bag? C’mon, man! We’ve tried everything known to humans so far…we gamify, we MOOC, we micro, we burst, we space, we go virtual, we go mobile, we asynch, bi-synch, tri-synch, […].

Performance Support: Just Gimme Three Clicks!

Living in Learning

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology.

Performance Support: Gimme Three Clicks!

Living in Learning

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology.

10 Tips for Selecting an LMS for New Learning Experiences

The right Learning Management System (LMS) can help you provide the new learning experiences - mobile, social and microlearning - needed to increase engagement with your learning programmes. Here are 10 tips to help you select an LMS to provide your learners with new learning experiences.

Driving Performance with Extended Blend

Living in Learning

Focusing on a new ground zero - If we hope to move beyond potential, we must move beyond where we create it – during training events – whether the event is an exotic blend of ILT/web-based; delivered in a virtual synchronous venue; detached from linearity via the use of MOOCs; or pushed out to mobile devices; or shrunken in size to form micro-learning or bursted in small learning chunks; or whatever other label we attach to it. Whatever flavor of the day training may take; it’s still training.

Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

Experience API [xAPI] & Why You Should Give a Rip

Living in Learning

They say that even a blind squirrel will find a nut eventually, and I am living proof of that concept. So there I was at DevLearn 2014 locked in to speak at a couple of breakout sessions and facilitate a tabletop discussion at the crack of dawn on day one. I’m on a Performance Support mission of “seek and learn” and purely by accident I stumbled over a pre-conference session Tuesday afternoon before the conference ever started called the xAPI Hyperdrive.

Training for Lead Generation, Customer Onboarding & Support

Looking to create customers for life? Training can be used to successfully engage customers throughout their entire lifecycle - from initial awareness, to onboarding, to continuing support. Download this eBook to learn more.