Living in Learning

POINT-of-WORK: Diversity of Disruption

Living in Learning

Our field of play has shifted closer to…if not converged directly into…Point-of-Work. This shift has disruption written all over it. Rules of engagement are being disrupted by increasing velocity of business demand and continuous change.

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POINT-of-WORK:  Performance Is as Good as the Support…Not Just Training

Living in Learning

The continuity of learning and task-level execution are mission-critical in a military work environment. Is mission criticality in our corporate environment any less important? Granted the outcomes are less lethal, but are they less mission-critical?

Why Adopt Point-of-Work Assessment Methodology?

Living in Learning

All organizations currently own a dynamic learning performance ecosystem. The inescapable question to ask is, “HOW OPTIMIZED IS IT?” A "Point-of-Work Assessment Methodology" is designed to provide the answer.

CONTENT CURATION:  Are We After Knowledge, Wisdom or Insights?

Living in Learning

Given the exponential growth of information sources and powerful search capabilities like Google at our disposal, a bulk-curated information tsunami is inbound…if not already on the beach. We’ve effectively curated ourselves into a well-intended, curated, bulk information volume issue.

[Webinar] The New Formula for Customer Onboarding

When it comes to customer onboarding, there’s no one-size-fits-all approach, but that shouldn’t stop you from forming an effective onboarding strategy. Register for this free webinar with Adam Avramescu of Checkr, and Linda Schwaber-Cohen of Skilljar to learn about the key business characteristics to evaluate before building great customer education offerings.

POINT-of-WORK:  Productivity Waning?  Accelerate It with Technology

Living in Learning

“At what point do we reach diminishing returns in workforce productivity by complicating existing workloads with more work to learn new systems?”. Continuous Learning Digital Performance Support learning & performance ecosystem Point of Work Assessment #pointofwork #productivityacceleration #DP

Old Dog with New Tricks?

Living in Learning

Have we lost sight of the end-game? This old dog was raised with the notion pounded into his head that if L&D does not produce measurable BUSINESS IMPACT, our jobs were at risk for being active participants as expenses in a cost center. Being viewed as an “expense” is not a safe place to be when decisions are made as to who goes and who stays.

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PERFORMANCE INSIGHTS: An Insight-Powered, Critical-Thinking Engine

Living in Learning

Deployment Vs. Implementation – Is There a Difference?

Living in Learning

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INSIGHT CURATION:   Knowledge, Wisdom & Lemonade

Living in Learning

Our challenge is to optimize "Speed-to-Insight"…which is measured by the sum total of time invested that spans from searching through many information sources…to saving, curating, and forwarding "curated bulk information"…to enable critical-thinking that informs decisions through access to concise SIGNALS to individuals, groups, teams or the entire enterprise as "Actionable Performance Insights". Everything in between is NOISE.

Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

POINT-of-WORK: Where to Look for Performance Support ROI

Living in Learning

Adopting a performance support paradigm is a project that never ends. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic.

POINT-of-WORK: Sustained Capability Enablement Is Our End-Game

Living in Learning

Methinks building a culture is something you back into by taking bold, visible steps that communicate positive change that is not “done TO the workforce to make things better” but is “done FOR the workforce to enable their success. Make things better for those who make better business outcomes.”.

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POINT-of-WORK:  Nail Point of Origin Before the Destination

Living in Learning

If we’re already considering the potential mix of destination solutions, then the journey must’ve been successful, and we’re only left to decide where to begin, right?

Driving Performance Guidance @ Point-of-Work

Living in Learning

If sustained workforce performance truly represents the universal brass ring, L&D…or some other corporate entity…must evolve tactically and adopt a performance mindset head downstream into the post-training environment where measurable outcomes and value are generated…or lost – Point-of-Work (PoW). Continuous Learning Digital Performance Support Discovery moment of need performance consulting point of work

Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.

POINT-of-WORK:  Swim to the Current

Living in Learning

If we cannot move our training innovations closer to Point-of-Work, we need to regroup with a strategic re-think. Why not leverage Digital Performance Support - DPS technology and converge Point-of-Work with Point-of-Entry? Continuous Learning Discovery & Consulting DPS Point of Work Assessment

POINT-of-WORK: Empathy at the Hands of Performance Support?

Living in Learning

“If you ask people to describe what empathy means, you’re likely to hear words such as understanding, sympathy, compassion, responsiveness, identity, recognition, consideration, thoughtfulness, kindness, concern, sensitivity, flexibility and care.”

POINT-of-WORK – Step Away from the Hammer!

Living in Learning

I’m sure you’ve heard some variation of the phrase, “If Training is a hammer, then every performance problem is a nail” at some point in the past. What if…after closer inspection…we had discovered a hammer was the wrong tool for the job…or maybe not the wrong tool…but certainly not the only tool?

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POINT-of-WORK:  4-Phase Path to Sustainability

Living in Learning

My attempts in this post to clarify Point-of-Work are driven by the fact that L&D cannot simply pursue the Point-of-Work associated with the primary end-user…like we typically do when we target and launch a static training course.

12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

Micro-Learning Is Bigger Than You Think…And Not Just For Learning

Living in Learning

What the article I'm referencing and comments I read made clear illustrate the gyrations we are heading into now with this “new” micro-learning approach. It will be easy to become distracted, so don't get all raked up in a pile over what we call it…or how long it should be. It's about what it can facilitate at the moment of need to get the DO done.

PERFORMANCE SUPPORT: Find an Experienced Outfitter Before Attempting the Climb

Living in Learning

After one Chapter 11 fiasco and three Reduction-in-Force events in the last 10 years, I’ve decided it’s time to join the “gig economy” as a Human Performance Outfitter.

So…You Want to Become a Learning Performance Ninja – Good Choice!

Living in Learning

This as a story, a pivotal story in my career, that validated re-thinking the significance of adopting an evolved strategy using a tactical Learning Performance Assessment (LPA) methodology embedded in a Learning Performance Solutions Discipline called DRIVER.and of course, becoming a die-hard learning performance ninja. Continuous Learning DRIVER Learning Performance Assessment Performer Support point of work design learning performance

DRIVER – A Repeatable, Agile, Methodology to Generate Learning & Performance Guidance

Living in Learning

My own gap for the first 20 years of my L&D career was never considering there was a need to engage at PoW. Training WAS the standard solution after all, so why look beyond the obvious? Obviously, our L&D team were more focused on efficiently and effectively transferring knowledge which by the way was what we were scoped and compensated to do.

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How to Use Customer Training Data to Make Better Business Decisions

You may think customer training is crucial to the success of your organization, but do you have the data to prove it? Download the guide now, and learn how to prove the value of your customer training programs.

POINT-of-WORK: Don’t Fear the Beast – Tame It!

Living in Learning

Unleash the Impact beast, but not before the workforce has a firm grip on their own leash to control the Impact that yields sustained performance and positive business outcomes. We all know how IT spends countless dollars to optimize systems before launch and then more dollars and support to maintain those same systems to keep them optimized. Do we apply the same level of diligence across the ecosystem when it comes to optimizing and maintaining our workforce?

PERFORMANCE SUPPORT: Is Devolution in Training Blocking Evolution in Performance?

Living in Learning

Many of my Performance Support colleagues and I have lamented over and struggled to find why the adoption of performance support technology has been so difficult. Having been in the L&D discipline for over 30 years, I can see why, and it’s not a failure of L&D. It’s a failure of the Training paradigm in which we’ve devolved as we have evolved.

PERFORMANCE SUPPORT – Converging Learning with Point-of-Work

Living in Learning

A perfect storm of increasing demand to remain competitive and the continuous nature of change have effectively flanked the traditional Training Paradigm. L&D cannot keep pace. Even with smaller micro-learning objects, agile design, rapid development, and mobile delivery tactics, the solutions remain focused on pushing potential…not performance. 70:20:10 Five Moments of Need learning performance discipline Performance Support xAPI 70-20-10 EPSS

Data Analytics Vs. Tsunami

Living in Learning

There may be a few bean-counters out there enduring a pucker moment right now but hear the message I hope comes through in this post. “We We don’t have to measure everything just because we can – have a plan tied to action.”. Data Analytics Digital Performance Guidance DRIVER Performance analytics data analytics performance data ROI

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

POINT-of-WORK: Optimize the ENTIRE Ecosystem with Intentional Design

Living in Learning

If one’s hair is on fire, the only solution should NOT involve logging into the LMS and completing a “Fire Safety” course. Yeah, I know…ridiculous example, but it paints an accurate picture that points to the need for “just enough – just-in-time – just-for-me” assets/opportunities intentionally designed for application at the Moment of Need.

PERFORMANCE SUPPORT:  Start with a Learning Performance Assessment

Living in Learning

LMS Market Trends revealed 48% of organizations desire a "new or different learning technology" and nearly half (47%) are at least seeking to "revise their current learning strategy". Why does dissatisfaction exist? Why revise learning strategy? Given the report was focused on LMS I wondered if “learning technology” was code for LMS and performance support technology would remain separate and apart from learning strategy.

PERFORMANCE SUPPORT:  Running the Entire Race

Living in Learning

In the comparison to a 400-meter relay race, Training does not fail. Training delivers a quality product for 25% of the race and makes a successful hand off to…ummm…the Help Desk? This is not a sustainable solution. Training doesn’t fail…the expectations of what training can deliver fails, and that’s because expectations are not aligned with the entire scope of the race. This is a misdiagnosis of how to sustain a dynamic learning performance ecosystem.

POINT-of-WORK: Optimizing the Wasteland of Lost Wisdom and Insights

Living in Learning

The time is upon us to converge actionable information and insight with the moment of need and at the Point-of-Work. This is not a training issue, nor is it a job aid or an instruction set, it’s sharing of human wisdom and intelligence. Continuous Learning Discovery & Consulting Insights Learning Performance Ecosystem Point of Work Assessment Sustained Capability #pointofworkassessment #insights #intentioanldesign

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Best Practices for Launching an External LMS

When launching a new platform to deliver customer and partner training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process is to follow the tried-and-true practices outlined in this eBook.

DRIVER – A Learning Performance Discipline Based on Continuum Thinking at the Core

Living in Learning

What comprises the best way to transfer knowledge seamlessly, frictionlessly and ubiquitously regardless of where the worker is on the continuum and…especially…where they might be during a critical workflow? The answer is, “It ain’t training!”. 70:20:10 AGILE Digital Performance Guidance Performance Assessments