Making Change

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Mini-scenarios: How to help people recover from mistakes

Making Change

By Cathy Moore In a previous post , we looked at some ways to help people learn from their mistakes in branching scenarios. How can we do the same thing in the much more limited world of the mini-scenario? A mini-scenario is a one-scene story in which the player makes a choice, sees the consequence, and that’s it. The consequence could be a fast-forward peek into the future, but the player makes a decision in just one scene.

Help 130
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2 types of elearning scenarios: branching and mini

Making Change

By Cathy Moore You want people to practice making decisions in a situation that has grey areas -- that's perfect territory for an elearning scenario. But what type of scenario do you need? Will a one-scene mini-scenario be enough, or do you need to invest the (considerable!) time in creating a branching scenario? Here are some ways to figure that out.

eLearning 130
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3 branching scenario examples to give you ideas

Making Change

By Cathy Moore Looking for inspiration for your scenario-based training ? Here are some ideas from the world of fiction. 1. Offer multiple levels of backstory in a branching scenario Branching scenarios often represent decisions that take place in a complex world. For example, let's say your scenario describes a manager, Sarah, who has to decide what to do about a long-term employee whose performance is suddenly slipping.

Ideas 130
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Two examples of interactive job aids

Making Change

By Cathy Moore I talk a lot about using Twine for branching scenarios , but it’s also useful for creating interactive job aids. Here are two examples. Diagnostic tool: Is this a gnome or what? Want to help people diagnose a problem or identify the best person to contact? Be inspired by this fun example created by Krishan Coupland in Twine: A Primer on the Capture and Identification of the Little Folk of Myth and Legend.

Examples 130
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How to make mandatory training relevant

Making Change

By Cathy Moore “How can we make mandatory training more than a tick box exercise?” That’s the top topic voted by blog readers, so here’s my take. For “mandatory training,” I’m picturing any material that says some version of “Follow these rules.” It’s sheep-dip training. Everyone must be “exposed” to it, and a checkmark records that they have been exposed.

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Is training really the answer? Ask the flowchart.

Making Change

By Cathy Moore Here's a flowchart that will help you identify the best solution to a performance problem, whether it's a job aid, a workflow improvement, training, or something else. It's based on action mapping , my streamlined approach to instructional design. 1. Get the flowchart: PDF or interactive First, download the flowchart. It's available as a PDF in pretty and plain versions.

Scanning 147
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“It’s new, so everyone needs training on it.” Nope.

Making Change

By Cathy Moore “We’re introducing something new,” your client says. “So of course everyone needs to be trained on it.” Hmmm. Really? Maybe your client is thinking this: “This new thing is so bizarrely new that no adult Earthling could possibly figure it out without formal training.” Or maybe they’re really thinking this: “This new thing is a pain in my neck and I don’t know how to introduce it.

Training 130