Making Change

Learning objectives: Our frenemy

Making Change

“Never design anything without first writing the learning objectives.” ” We all know this. It’s a useful rule, but only when the objectives are useful. And there’s the problem — conventional learning objectives can work against us.

How to quickly find the cause of a performance problem

Making Change

“Why” is a useful question when you’re getting to the root of a performance problem. But it has a more powerful cousin: “What for?” ” Here’s an example. Your client, Joe, wants ethics training.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

“It’s new, so everyone needs training on it.” Nope.

Making Change

“We’re introducing something new,” your client says. “So of course everyone needs to be trained on it.” ” Hmmm. Really?

3 scenario design tips you might have missed

Making Change

Need to write a scenario question? Get ideas from these three classic blog posts that you might have missed. The same question three ways. What’s the difference between a quiz question, a mini-scenario with poor feedback, and a strong scenario question?

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

Burn your training request form

Making Change

If your organization is typical, you have a training request form. Look at it now. It probably commits 10,000 sins. For example, it might ask the client to: Identify the format and length of “the training” List the content that should be included.

3 cool ideas to steal for your training scenarios

Making Change

Looking for inspiration for your training scenarios ? Here are some ideas from the world of fiction that you could try. Offer multiple levels of backstory. Branching scenarios often represent decisions that take place in a complex world.

Ideas 244

Save your clients from themselves

Making Change

“Our job is to give the client what they want.” ” Sound familiar? It’s what I was told when I started. But decades later, I’d say this instead: “Our job is to make the client look good.”

How to make mandatory training relevant

Making Change

“How can we make mandatory training more than a tick box exercise?”. That’s the top topic voted by blog readers , so here’s my take. For “mandatory training,” I’m picturing any material that says some version of “Follow these rules.”. It’s sheep-dip training.

How to respond to “Make one course for everyone”

Making Change

“I’ve got a great idea!” ” says the new employee at Acme Tea Company. “Some people like iced tea. Other people like hot tea. Let’s make everyone happy by selling room-temperature tea!”

Course 243

[Webinar] The State of Customer Education: Findings from Skilljar’s Benchmarks and Trends Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin will discuss learnings from their recent study, and share her insights on the state of Customer Education. They'll dig into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

Two examples of interactive job aids

Making Change

I talk a lot about using Twine for branching scenarios , but it’s also useful for creating interactive job aids. Here are two examples. Diagnostic tool: Is this a gnome or what? Want to help people diagnose a problem or identify the best person to contact?

Job 203

How to design software training, part 1: Do everything except “train”

Making Change

“How can I design good training for new software? What’s the right balance between help screens, job aids, and training?” ” That’s the top question in our idea collector , so let’s go at it. Here’s part 1, in which I say, “Try everything but training.”

How to really involve learners

Making Change

Creating an online course? I’ll bet the autopilot in your brain is saying this: “First, present the basic concepts. Next, tell them the details. Then, show them what to do. Finally, have them do it.” ” Pull the plug on that autopilot and consider doing this instead.

Branching or mini scenario: which do you need?

Making Change

You want people to practice making decisions in a situation that has grey areas — that’s perfect territory for a scenario. But what type of scenario do you need? Will a one-scene mini-scenario be enough, or do you need to invest the (considerable!) time in creating a branching scenario?

Player 187

Need Remote Learning ASAP? Don’t Pick Your Next LMS Before Reading This!

Need to go remote or move your training programs online? Download this guide to identify and overcome the biggest eLearning challenges so you can pick the perfect LMS without wasting time, money, and effort, even if you are just starting your eLearning journey.

7 ways to make dialog sound natural

Making Change

“Upon examining the data,” your scenario character says, “I have become increasingly uncomfortable with the proposal, specifically its requirement that we induce wombats to fly.” ” Who talks like that? No one in the real world.

Sound 242

How to respond to learning-style believers

Making Change

“What do you mean, I shouldn’t accommodate people’s learning styles? You can’t tell me people don’t learn differently! I see it in the classroom all the time!” ” Maybe you’ve heard that from a classroom presenter (I have).

Video: 3 ways to motivate

Making Change

How can we help learners feel autonomy, competence, and relatedness? Here’s a video of the webinar I recently ran on that topic, plus a summary of what we talked about. Training design: 3 ways to motivate learners from Cathy Moore on Vimeo. It’s all about self-determination.

3 quick tips for strong scenarios

Making Change

It can be hard to write subtle scenario questions. Here are some techniques that can help. Put dialog in quotation marks. This trick helps ban the bureaucratic from your writing. Instead of paraphrasing what people say, stick it in quotation marks and it will magically rewrite itself.

Tips 259

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

How to be a learning mythbuster

Making Change

“Wait, we can’t design the training that way, because Zeus will rain down fire as punishment!” ” You might not hear that particular myth, but I’ll bet you’ve heard many others.

Sun 280

Scenario design: The process

Making Change

I’m kicking off a series of posts about scenario-based training. Let’s start with the big picture: The design process. Many people start writing a scenario too soon. They invest a ton of time only to find their work rejected by the client or learners.

Design 169

What’s the real cost of eye candy?

Making Change

When you’re designing a practice activity, such as a mini-scenario, your time and money are limited. So what should you prioritize? A stakeholder might insist you create lots of graphics, also known as “eye candy.”

Cost 203

3 ways to help people learn from mistakes in branching scenarios

Making Change

Let’s say I’m in your branching scenario, and I’ve made a not-great choice. You show me the not-great consequence of that choice. Now what? Can I go back and change my decision, or do I have to continue in the story, looking for ways to recover from my mistake?

Help 162

Need Remote Learning NOW? Get Online Quickly & Easily With This Can’t-Miss Guide

Remote learning is becoming more important than ever. Whether you’re scrambling to get your eLearning launched, or need to upgrade to meet increased demand, this guide will eliminate the guesswork so you can find your perfect LMS!

Makeover: How to write challenging scenario questions

Making Change

We’ve all seen scenario questions that are too boring or easy. In fact, here’s one: A member of your team is often an hour late to work on Monday mornings. What should you do? Ask the team member why they’re late.

New action mapping job aids available

Making Change

New, prettier job aids for action mapping are now available for free download. They include: Overviews of action mapping. The “Will Training Help?” ” flowchart, new and improved. A “Job Aid or Memorization?”

Job 171

How to design software training, part 2: Practice activities

Making Change

Are you expected to “train” everyone on new software? In my previous post , I recommended that you first try everything but training. Make the software easier to use (yes, it’s often possible!). Create job aids and help screens. Did that work only partially?

Write a strong goal: Sell it to Scrooge

Making Change

When a client says, “My team needs training,” they might not realize it yet, but they have a bigger goal in mind. That goal is the real reason the project has to happen. Unfortunately, it’s common to develop training with the wrong type of goal. Below are some typical goals.

Top E-Learning Software - Recommendations and Pricing

Zero in on the best E-Learning software for your company. Get expert recommendations and pricing comparisons based on your specific needs.

3 ways to save gobs of time when designing training

Making Change

Everyone wants it yesterday. So how can we deliver on time? Here are three possibly bizarre ideas. Don’t design training. Does the client just want everyone to be “aware” of the hamster sharing policy?

Design 259

Field guide to action-mapped materials

Making Change

What does an action mapped course look like? Action mapping has grown in recent years to apply to all types of training design and performance support, not just elearning. It’s a process, rather than a style of product.

Guide 220

Can we use scenarios to teach concepts?

Making Change

Here at action mapping central, we’re all about scenarios — realistic activities that help people practice what they need to do on the job. “That’s all fine,” some people say. “But people need to be taught basic concepts before they can apply them.

Teach 153

Tips for webinars or virtual training

Making Change

“What works for webinars?” ” People have asked this a lot lately, so here’s my opinionated answer. I do a lot of online workshops, such as the scenario design course that starts soon. I’ve ditched many of the conventional webinar techniques.

Employee Training Playbook by Lessonly

Strengthen new employees and develop existing teams with Lessonly’s Employee Training Playbook.