Making Change

Burn your training request form

Making Change

If your organization is typical, you have a training request form. Look at it now. It probably commits 10,000 sins. For example, it might ask the client to: Identify the format and length of “the training” List the content that should be included.

Learning objectives: Our frenemy

Making Change

“Never design anything without first writing the learning objectives.” ” We all know this. It’s a useful rule, but only when the objectives are useful. And there’s the problem — conventional learning objectives can work against us.

“It’s new, so everyone needs training on it.” Nope.

Making Change

“We’re introducing something new,” your client says. “So of course everyone needs to be trained on it.” ” Hmmm. Really?

3 cool ideas to steal for your training scenarios

Making Change

Looking for inspiration for your training scenarios ? Here are some ideas from the world of fiction that you could try. Offer multiple levels of backstory. Branching scenarios often represent decisions that take place in a complex world.

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A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

How to make mandatory training relevant

Making Change

“How can we make mandatory training more than a tick box exercise?”. That’s the top topic voted by blog readers , so here’s my take. For “mandatory training,” I’m picturing any material that says some version of “Follow these rules.”. It’s sheep-dip training.

How to design software training, part 1: Do everything except “train”

Making Change

“How can I design good training for new software? What’s the right balance between help screens, job aids, and training?” ” That’s the top question in our idea collector , so let’s go at it. Here’s part 1, in which I say, “Try everything but training.”

How to respond to “Make one course for everyone”

Making Change

“I’ve got a great idea!” ” says the new employee at Acme Tea Company. “Some people like iced tea. Other people like hot tea. Let’s make everyone happy by selling room-temperature tea!”

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Branching or mini scenario: which do you need?

Making Change

You want people to practice making decisions in a situation that has grey areas — that’s perfect territory for a scenario. But what type of scenario do you need? Will a one-scene mini-scenario be enough, or do you need to invest the (considerable!) time in creating a branching scenario?

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How to really involve learners

Making Change

Creating an online course? I’ll bet the autopilot in your brain is saying this: “First, present the basic concepts. Next, tell them the details. Then, show them what to do. Finally, have them do it.” ” Pull the plug on that autopilot and consider doing this instead.

Key Elements for Successful eLearning Projects

Discover how this rapid development process creates engaging, custom learning solutions on a timeline that works for you, why a strong learning culture is important, and how to showcase your Return on Learning (ROL) using data to tell the story.

7 ways to make dialog sound natural

Making Change

“Upon examining the data,” your scenario character says, “I have become increasingly uncomfortable with the proposal, specifically its requirement that we induce wombats to fly.” ” Who talks like that? No one in the real world.

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Video: 3 ways to motivate

Making Change

How can we help learners feel autonomy, competence, and relatedness? Here’s a video of the webinar I recently ran on that topic, plus a summary of what we talked about. Training design: 3 ways to motivate learners from Cathy Moore on Vimeo. It’s all about self-determination.

Scenario design: The process

Making Change

I’m kicking off a series of posts about scenario-based training. Let’s start with the big picture: The design process. Many people start writing a scenario too soon. They invest a ton of time only to find their work rejected by the client or learners.

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How to respond to learning-style believers

Making Change

“What do you mean, I shouldn’t accommodate people’s learning styles? You can’t tell me people don’t learn differently! I see it in the classroom all the time!” ” Maybe you’ve heard that from a classroom presenter (I have).

LMS Comparison: What Learning Solution is the Best Fit for Your Business?

Explore this detailed guide to see how traditional Learning Management Systems compare to an advanced online learning platform, and find out which type of solution is best suited to meet your learning program needs.

3 ways to help people learn from mistakes in branching scenarios

Making Change

Let’s say I’m in your branching scenario, and I’ve made a not-great choice. You show me the not-great consequence of that choice. Now what? Can I go back and change my decision, or do I have to continue in the story, looking for ways to recover from my mistake?

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3 quick tips for strong scenarios

Making Change

It can be hard to write subtle scenario questions. Here are some techniques that can help. Put dialog in quotation marks. This trick helps ban the bureaucratic from your writing. Instead of paraphrasing what people say, stick it in quotation marks and it will magically rewrite itself.

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How to design software training, part 2: Practice activities

Making Change

Are you expected to “train” everyone on new software? In my previous post , I recommended that you first try everything but training. Make the software easier to use (yes, it’s often possible!). Create job aids and help screens. Did that work only partially?

What’s the real cost of eye candy?

Making Change

When you’re designing a practice activity, such as a mini-scenario, your time and money are limited. So what should you prioritize? A stakeholder might insist you create lots of graphics, also known as “eye candy.”

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

How to be a learning mythbuster

Making Change

“Wait, we can’t design the training that way, because Zeus will rain down fire as punishment!” ” You might not hear that particular myth, but I’ll bet you’ve heard many others.

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New action mapping job aids available

Making Change

New, prettier job aids for action mapping are now available for free download. They include: Overviews of action mapping. The “Will Training Help?” ” flowchart, new and improved. A “Job Aid or Memorization?”

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Can we use scenarios to teach concepts?

Making Change

Here at action mapping central, we’re all about scenarios — realistic activities that help people practice what they need to do on the job. “That’s all fine,” some people say. “But people need to be taught basic concepts before they can apply them.

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Mini-scenarios: How to help people recover from mistakes

Making Change

In a previous post , we looked at some ways to help people learn from their mistakes in branching scenarios. How can we do the same thing in the much more limited world of the mini-scenario?

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

Makeover: How to write challenging scenario questions

Making Change

We’ve all seen scenario questions that are too boring or easy. In fact, here’s one: A member of your team is often an hour late to work on Monday mornings. What should you do? Ask the team member why they’re late.

Write a strong goal: Sell it to Scrooge

Making Change

When a client says, “My team needs training,” they might not realize it yet, but they have a bigger goal in mind. That goal is the real reason the project has to happen. Unfortunately, it’s common to develop training with the wrong type of goal. Below are some typical goals.

How to get everyone to write like Ernest Hemingway

Making Change

Probably everyone on your team agrees that elearning should be concise and lively. But does everyone agree on what “concise and lively” looks like? Here’s one way to get everyone on the same stylistic page. This is an update of a classic post.). Quantify, quantify.

Field guide to action-mapped materials

Making Change

What does an action mapped course look like? Action mapping has grown in recent years to apply to all types of training design and performance support, not just elearning. It’s a process, rather than a style of product.

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Monetizing Customer Education: Free, Fee, and Everything In Between

Some of the best customer education programs monetize customer training to help offset program costs, fuel new initiatives, and enable additional investment in your programs. In this webinar, Skilljar will discuss the free-to-fee continuum and share best practices for developing a pricing and packaging strategy for your education offers.

3 ways to save gobs of time when designing training

Making Change

Everyone wants it yesterday. So how can we deliver on time? Here are three possibly bizarre ideas. Don’t design training. Does the client just want everyone to be “aware” of the hamster sharing policy?

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Tips for webinars or virtual training

Making Change

“What works for webinars?” ” People have asked this a lot lately, so here’s my opinionated answer. I do a lot of online workshops, such as the scenario design course that starts soon. I’ve ditched many of the conventional webinar techniques.

5 ways to become an L&D hero

Making Change

It’s time for New Year’s resolutions! How about this one? “I vow to become a hero to my learners and clients. I’ll save them from boring information dumps and wasted money. I’ll help them enjoy their jobs and see real-world improvement.

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5 quick ways to pull learners into a course

Making Change

“Welcome to the course Online Responsibility ,” a too-perfect male voice intones while you stare at a stock photo of a man who’s grinning idiotically at a computer.

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.