mLevel

MLevel & Etech Global Services announce Strategic Partnership to Revolutionize Training in the Contact Center Industry

mLevel

Today, MLevel announced a strategic partnership with Etech’s QEval software that will revolutionize the way contact center employees are trained. The integration of these cutting-edge solutions will enable companies to capture results from customer interactions and deliver targeted training in real-time to detect any knowledge or performance gaps identified during the customer experience. Our mission at MLevel has always been to deliver training that is based on employee performance.

Global 109

Post COVID-19 Compliance Training Must Change

mLevel

Post COVD-19 compliance training must change. COVID-19 has had a lot of impact to both our personal and professional worlds. Schools, businesses, and governments have all either been shut down or turned upside down by shelter-in-place orders that governments issued to save lives and protect people. But now as months have passed, we are all being asked by those same government officials to reopen our schools, the economy, etc….and and leave the safety of our homes to make this happen.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Effectively Structuring Your Learning Programs

mLevel

When designing a learning program, our goal is always focused around how can we help our learners retain knowledge and effectively apply it in the workplace. While the goal may seem obvious, reaching it is much more a challenge. In today’s environment, learning professionals are constantly competing for the mindshare of their learners, which is why the structure of your program is crucial. Learners expect content that is relevant and structured in such a way that makes it easily digestible.

Is your Instructor Led Training Agile?

mLevel

Is Your Instructor Led Training Agile? Agile is defined as the ability to move quickly and easily. Of course, everything from software development to project management is agile these days, yes, even learning – but it’s limited to the learning creation side of the business. As technology has evolved in the training space, we as learning professionals now have an opportunity to make our instructor led training (ILT) – be it virtual or in person – agile as well. Why does this matter?

Agile 196

9 Warning Signs Your Employees Need Language Training

Most global companies are diverse in perspectives, backgrounds, and yes, language. Language barriers can compound existing communication problems, often resulting in business losses. Learn the 9 warning signs your employees need language training today!

Increase QSR Team Member Retention with Digital Learning

mLevel

Have you ever tried to truly quantify the value of new team member training? What is your goal for the new team member? Certainly, it is not one task such as taking orders at the front counter, cooking chicken or flipping hamburgers. Do not underestimate the true power of learning during the onboarding process. The goal should be that the new team members feel valued and confident in their role as well as a true part of your business.

Teams 154

The Missing Metric: Why the Learning Industry Doesn’t Track ROI

mLevel

Why is ROI not a commonly used metric for success in learning? Over the past 4 years, I have come to know many learning professionals. I’ve met ones who specialize in content creation, instructional design, learning technology and general instruction. When I ask the question of how they measure the success of their programs, ROI (Return on Investment) are three letters that are not often heard.

The Three Pillars of Learning

mLevel

Knowledge Transfer: Why Does It Matter? Numerous studies conducted on knowledge transfer make it essential to the prosperity of your company. As a business owner or executive, you want the time, money and resources which you have invested in training your employee to help your business achieve new levels of success. Knowledge transfer plays a key role in leading a business toward achieving their intended goals but in my opinion, many businesses fail to understand its significance.

Roadmap to Virtual Learning

mLevel

As we are venturing into this world of remote working for all, we still have the responsibility of training our employees. But how do we do it? We can’t host our ILT training courses in our high-end technology driven training rooms. It is time to think of our approach in an asynchronous and synchronous learning approach. .

Measuring Training Return on Investment

mLevel

When we set the course to take mLevel from a framework to a product we had a goal. Not just to make it easy to include gamification. Or to make creation of training content much faster. Or to make learning much more engaging. (We We did those things.) No, we dreamed of the day when we could help corporations truly measure the return on investment of their training. I am proud to say today is that day.

The Ins and Outs of Connecting Technologies in a Modern Learning Ecosystem

Speaker: TJ Seabrooks, former CEO at Rustici Software

Have you ended up with a collection of content inputs and data outputs that might be hard to wrangle? If your organization uses multiple LMSs and has content coming from many different places, or you’re heading in this direction, this webinar is for you.

The Three Pillars of Learning

mLevel

Knowledge Transfer: Why Does It Matter? Update: Here’s a closer look at the Three Pillars of Learning and how we utilize it at MLevel. Numerous studies conducted on knowledge transfer make it essential to the prosperity of your company. As a business owner or executive, you want the time, money and resources which you have invested in training your employee to help your business achieve new levels of success.

Learning is Not a Hat, and One Size Does Not Fit All

mLevel

How to Adapt Your Learning Strategy to Reach All Learners. When is the last time you took a standardized test? Do you feel like it fairly measured your intelligence and knowledge? Did you enjoy taking the SAT or ACT? For most (and myself), the answer is no. Even though standardized tests, huge lecture halls, and power point decks are the norm for the education industry, it doesn’t mean students are actually learning. Image source: Medium [1].

Increase QSR Team Member Retention with Digital Learning

mLevel

Have you ever tried to truly quantify the value of new team member training? What is your goal for the new team member? Certainly, it is not one task such as taking orders at the front counter, cooking chicken or flipping hamburgers. Do not underestimate the true power of learning during the onboarding process. The goal should be that the new team members feel valued and confident in their role as well as a true part of your business.

Teams 100

Top 10 Gamification Examples in Everyday Life

mLevel

While many people are probably unable to define “gamification,” most have unknowingly experienced it – likely every single day. There’s a good reason for that; gamification can dramatically increase the engagement of most any initiative so organizations of all types are on the hunt for the most creative and effective tools. Whether you realize it or not, a good portion of the apps on your phone use gamification as a technique to keep you hooked.

Benefits in a Pandemic: What HR Leaders Need to Know

Building a benefits program for a diverse workforce has always been a top priority, but now it’s become both more important and complex with so much change and uncertainty. Download our latest guide that features emerging benefits employees expect in 2021 and beyond.

mLevel to Present at Venture Atlanta 2016

mLevel

Conference will showcase the South’s most promising technology companies. mLevel announced today it has been selected to present at Venture Atlanta 2016, the South’s premier event for connecting technology innovation and investment capital. Venture Atlanta will be held November 2-3 at the College Hall of Fame in Atlanta. The 32 early and venture stage companies were chosen from a large pool of applicants and will represent the region’s most innovative tech businesses.

Is There A Natural Bias In Corporate Learning?

mLevel

“Once again reminded that many in L&D only deal with “knowledge workers” and not food service, environmental services, grounds keeping, etc. Not everyone reads at a 10th grade level or writes at 6th grade. Many are trying to work in language that’s not even their first. ” – @JaneBozarth. When someone exactly describes a pain that you also have been experiencing, it’s worth calling it out.

The Other 20% – Why it Matters in Training

mLevel

In business, knowledge is everything. When you have extensive knowledge of your client base, products and competitors, you have an edge that gives you power in your choices. Achieving this is relatively simple in theory, thus training is essential to ensure company outcomes are better. However, most companies settle for learning platforms (LMS, Micro-Learning, etc.) that allow for 80% of mastery which can leave a 20% lack of understanding.

mLevel Selected as a Venture Atlanta 2019 Presenting Company

mLevel

mLevel announced today that it has been chosen out of hundreds of applicants as one of the top 36 rising star technology companies in the Southeast that will present on stage at Venture Atlanta 2019. The 12th annual Venture Atlanta, the Southeast’s premier event for connecting technology innovation and investment capital, will be held October 16-17 in the heart of downtown Atlanta.

Use Chaos to Build a Stronger Organization

Speaker: Stacey Harris, Chief Research Officer & Managing Partner at Sapient Insights Group

As we look to tomorrow, it is time to ask ourselves what lessons have we learned and how do we create flexible organizations that can survive what the future holds. Stacey Harris, Chief Research Officer for Sapient Insights Group, will share insights, data, and tools that are helping organizations adapt and even thrive in this difficult environment. She’ll discuss the emerging trends in the Learning technology market, and how these exciting new approaches to creating micro, adaptive, and personalized content is changing the face of workforce development while creating strong connections to business outcomes.

The Other 20% – Why it Matters in Training

mLevel

In business, knowledge is everything. When you have extensive knowledge of your client base, products and competitors, you have an edge that gives you power in your choices. Achieving this is relatively simple in theory, thus training is essential to ensure company outcomes are better. However, most companies settle for learning platforms (LMS, Micro-Learning, etc.) that allow for 80% of mastery which can leave a 20% lack of understanding.

Tech Tuesday: Translating mLevel Events to xAPI Statements

mLevel

As I mentioned in last week’s post, mLevel is beginning to push the learning industry in the direction of using all of the data available to L&D to make better decisions on how its employees are interacting with their learning programs. One way to do that is to use the events that occur during an interaction to translate them into actionable items for the L&D leaders to know how to evolve their learning programs to be as efficient as possible.

xapi 168

New Pricing Model to Disrupt L&D Industry Bringing Microlearning to SMB

mLevel

mLevel Offering Award Winning Performance-Based Learning Platform to the Masses. Atlanta, GA : mLevel announced a brand-new pricing model in which businesses of all sizes – from 1 to 1,000,000 employees – can utilize the latest in learning technologies that promise to positively impact employee performance. Expanding the Reach of Microlearning.

Is There A Natural Bias In Corporate Learning?

mLevel

“Once again reminded that many in L&D only deal with “knowledge workers” and not food service, environmental services, grounds keeping, etc. Not everyone reads at a 10th grade level or writes at 6th grade. Many are trying to work in language that’s not even their first. ” – @JaneBozarth. When someone exactly describes a pain that you also have been experiencing, it’s worth calling it out.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Is your Instructor Led Training Agile?

mLevel

Is Your Instructor Led Training Agile? Agile is defined as the ability to move quickly and easily. Of course, everything from software development to project management is agile these days, yes, even learning – but it’s limited to the learning creation side of the business. As technology has evolved in the training space, we as learning professionals now have an opportunity to make our instructor led training (ILT) – be it virtual or in person – agile as well. Why does this matter?

Agile 100

Educators and Marketers are Both Facing a Huge Problem

mLevel

I admit, I am a relative newbie to the world of learning compared to those lifelong professionals who have been on the journey for more than my paltry 4 years. One thing I have observed is that learning suffers from the same challenge that marketers do each day: how do I get my audience to engage or purchase my product?

The Top 7 Microlearning Examples in Everyday Life

mLevel

The Top 10 Microlearning Examples in Everyday Life. per the expert team of learning professionals at mLevel). This is a follow up to one of our most popular blog posts, The Top 10 Gamification Examples in Everyday Life. Microlearning is one of the biggest buzzwords in the L&D space today, but chances are you’re already experiencing all kinds of microlearning examples and scenarios in your day-to-day life.

Employee Engagement: Gotta catch ’em all

mLevel

It’s 10:00pm on a Tuesday night. As I pull into my neighborhood my headlights are met by the faint competing light of four phone screens scattered across the tennis court, a sight that has become almost expected since the release of the new Pokémon Go game. I can’t help but chuckle as I watch my neighbor trudge out of the tennis court into the poorly lit backwoods of our suburban neighborhood, slapping bugs and stepping over logs on his quest to level up his trainer. Dangerous? Maybe.

IBM 157

[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

The 6 Levels of Adaptive Learning – Science Fiction or Reality?

mLevel

The 6 Levels of Adaptive Learning Defined. What is Science Fiction and What is Reality? What is Adaptive Learning? Is it the new “thing”? A quick Google search yields 51,200,000 results so clearly, it’s been around for a while. Is it science fiction? I have a colleague who imagines a Matrix-like world where knowledge is pumped into our brain as we need it – but without the big cables of course. One thing everyone agrees on is that advanced technology and AI is our future.

The Future of Performance Optimization: Integration of Knowledge Management and Learning Systems

mLevel

How Employee Performance is Impacted by Knowledge Management. It doesn’t take a data scientist to help us understand how much information is lost during and immediately after traditional learning experiences. Read a book, watch a video, sit through a lecture, read a product training document and at best you have a good introduction to a topic.

Measuring Training Return on Investment

mLevel

When we set the course to take mLevel from a framework to a product we had a goal. Not just to make it easy to include gamification. Or to make creation of training content much faster. Or to make learning much more engaging. (We We did those things.) No, we dreamed of the day when we could help corporations truly measure the return on investment of their training. I am proud to say today is that day.

The Pain Behind Adaptive Learning Development

mLevel

Why Adaptive Learning development is nearly impossible: Among many other L&D buzzwords such as microlearning, gamification, and personalized learning, the term “adaptive learning” is becoming more and more popular in the industry.

How Businesses are Managing the New Reality of Work: A Paycor Survey

We wanted to know how COVID-19 impacted businesses and their workforces. Did they need government funds? How many workers did they layoff or furlough? Are employees working from home now? How’s team morale? And perhaps most importantly, what are their plans for the future? This guide offers a pretty good idea of how business leaders are feeling, what keeps them up at night, and what approaches they’re taking to solve problems. Download the guide to see all the survey results and where your organization might stand comparatively.

Are you ready to engage tomorrow’s workforce?

mLevel

Earlier this year I had the honor of participating in FocusOn Learning’s DemoFest 2016 with our Partner, Pearson Learning. We demonstrated our partnership in bringing Learning Games to the Introduction to Business education market. There are a variety of aspects that brought our partnership together but the one I would like to focus on in this post is student or learner engagement.

Games 138