MLevel & Etech Global Services announce Strategic Partnership to Revolutionize Training in the Contact Center Industry
NOVEMBER 5, 2020
Today, MLevel announced a strategic partnership with Etech’s QEval software that will revolutionize the way contact center employees are trained. The integration of these cutting-edge solutions will enable companies to capture results from customer interactions and deliver targeted training in real-time to detect any knowledge or performance gaps identified during the customer experience. Our mission at MLevel has always been to deliver training that is based on employee performance.