What is a Digital Adoption Platform


What is a Digital Adoption Platform? A digital adoption platform, often called a “DAP” for short, is software that sits on top of other software to deliver just-in-time, bite-sized content that automatically populates as users move through different platforms.

Our Top 5 Blogs of 2021


. As 2021 comes to a close, the only thing that seems for certain is that nothing is certain at all—except dependable, hardcore data and numbers, that is. So we took a look at our analytics in order to discover which conversations struck the biggest chord with our customers and prospects this year.


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Best Digital Adoption Platforms for 2022


When users gain the ability to consistently leverage a digital tool to its fullest potential, your organization is leveraging good digital adoption strategies, whether you realize it or not.

3 Strategies to Get Started with a Digital Adoption Platform


A digital adoption platform , or DAP for short, increases software adoption and knowledge retention by making learning in the flow of work easier.

The Ultimate Guide to Engaging Your Employees in Onboarding and Training

With a war for talent raging, employee disengagement leads to defection. And nearly half of employees cite a lack of learning opportunities and professional growth as reasons for their disengagement. This guide shows you how to engage your employees in onboarding and keep them coming back for more.

6 Learning and Development Trends You Can’t Miss in 2022


Learning and Development (L&D) departments continue to impress by helping employees adapt during the unprecedented change brought on by the global pandemic. Due to these efforts, nearly two thirds of L&D professionals feel like they have a seat at the C-suite table, as reported by LinkedIn.

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Apty vs. Zeal: Which digital adoption platform is better for your business?


Digital adoption —the method through which users gain the ability to leverage a digital tool to its fullest potential—is a key part of success for your employees and the organization as a whole. That’s why many businesses are currently considering a digital adoption platform.

3 Use Cases That Prove the Importance of a Digital Adoption Platform


Digital transformation centers on redefining how an organization uses technology, people and processes to transform business performance. The global digital transformation market is booming and projected to grow from $469.8 billion in 2020 to $1,009.8 billion by 2025.

The Learning Management System and Digital Adoption Platform: Why they’re a perfect pair


Many organizations use a learning management system (LMS) to develop, deliver and track training for their employees, clients and partners. While the LMS has been around for more than two decades, its popularity continues to increase as digital transformation becomes more and more important.

How to Convince Your C-Suite to Invest in a Digital Adoption Platform


Digital adoption is the method that is used to provide employees with the ability to leverage a digital tool to its fullest potential. In a recent blog , we discussed why it’s so important, but we also realize that digital adoption is only as powerful as its most influential supporter.

Extended Enterprise Learning: Building Capability and Driving Performance Across the Value Chain

Extended enterprise learning can serve many needs for an organization. Latitude CG teamed up with Brandon Hall to share a deeper look into extended enterprise learning.

Digital Transformation and Digital Adoption Aren’t the Same: Here’s why


Digital transformation is about redefining how an organization uses technology, people and processes to transform business performance. It requires far-reaching change within many areas of the company and can be met with strong resistance when not led by the CEO and other influential leaders.



We've all heard a lot about "microlearning." What is it, why is it, and does it work? Over the last few years we've seen a growing use of the term "microlearning." While there is no clearly agreed-upon definition of this term (and those who doubt its very existence), I think it might be boiled down this way: it is an approach that utilizes mobile platforms and sophisticated multimedia to deliver training in brief, condensed pieces.

Turning Instructional Design Upside Down


This weekend was my town’s annual Arts Festival. As I was wandering around the booths, I ran into a woman who had been in my first 9 th grade English class. Fresh out of college, I had a lot of ideas about how learning should work in my classroom. All my students would be brilliant and I would be the best teacher ever. Reality quickly slapped me in the face and I realized I had to make some adjustments to best meet the needs of my students.

“I'm Lovin' It!”: McDonald’s Journey with Performance Support


Imagine this training challenge

Which Type of LMS is Right For My Organization?

Deciding which LMS is right for your organization can be a hefty task. To help you get started and save time, we have developed a decision tree infographic that determines your best fit LMS by focusing on the type of training program you are administering

Moving from Training to Performance Support


Your Performance Support Doesn't Speak xAPI? 3 Reasons it Should


​By now, you’ve heard the buzz regarding what’s variously called Experience API , xAPI, or The Tin Can API. And you know that it’s an emerging learning technology standard that facilitates the collection and communication of data related to the wide range of ways in which a learner interacts with formal or informal learning assets. However, at this point, you might be wondering how xAPI is relevant to performance support and workflow learning.

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The 8-second attention span; or, I'm fine if goldfish are more patient than millennials


In spring of 2014, Microsoft Canada released the results of a study on media consumers that claimed attention spans are shrinking. The report warned us that the average attention span has dropped from 12 to 8 seconds since about the year 2000, and is likely caused by the exponential increase in use of digital media.

You teach swimming or prevent drowning?


Okay, I realize that's a fairly aggressive title! But a fairly stark realization that has become apparent to us, as of late, both in our travels and when working with many senior learning leaders. We simply aren't tasked to deliver the same outcomes we once were. We've all heard the demands from our organizations around better aligning with business outcomes and performance measures. Yet, we continue to see the same old deliverables, often packaged in a new wrapper

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Knowledge Graphic: Current State of Extended Learning

We surveyed training managers on their learning audiences, allocated budgets, modalities for delivering training, and more! This knowledge graphic summarizes our findings and helps get you started on preparing your extended enterprise training program.

Learning in the Flow of Work


Here’s a reality: The closer a learner is to the place and moment of “Apply,” the more open and ready that learner is to learn. Consider your own learning mindset while in the workflow compared to when you step away from it to learn in the fabricated environment of a classroom or an eLearning course. At which of those moments are you most motivated and ready to engage mentally, emotionally, and physically to learn

It’s time to: challenge and lead, rather than simply consult


We’re not sure how many of you follow the latest trends in sales methodology and practices, but the latest model being adopted is called, “The Challenger Sale”. For years sales AND learning professionals have tried to become more consultative in their approach to serving and acquiring customers. Candidly, for many this hasn’t worked.

ROI: The Most Difficult Metric!


Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of Of course!" you say. "We We have all kinds of data supporting what we do!" But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line

Brave New Frontier for Instructional Designers


I was watching a Star Trek rerun the other day and I had the realization that, like the Star Trek Enterprise, instructional design is entering a brave new frontier. We know so much more about adult learning and retention now, that the way we learned instructional design no longer works. I would even argue it never worked

How COVID-19 Has Changed Training in the Workplace

Latitude teamed up with Brandon Hall to discover how other organizations were impacted, and how they pivoted, by COVID-19 in order for you to evaluate and deliver tangible, business-changing training to your learners during the pandemic and beyond.

It’s Time to Invest in the Performance Zone


Last month we focused in on the Performance Zone--the place where the work of the organization actually gets done. When it comes to formal learning, we’ve spent billions on learning management systems and on a robust authoring toolkit to develop interactive simulations, eLearning, virtual instruction and much more. However, when it comes to the Performance Zone, there’s a vital tool that also merits investment—Embedded Performance Support System (EPSS) authoring software

Agile, it’s not just for software development


Over the past 10 years or so, much has been said about Agile methodologies, particularly in regards to software development. Agile methodologies, notably Scrum, Lean, and Kanban, value one set of priorities, short iterations, transparency/accountability, and built-in quality. But, if the rest of a company does not share in these same values and approaches that company will not realize the value it could achieve in embracing Agile in all aspects of the business

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Podcast: Bob Mosher speaks with Marc Rosenberg


Marc Rosenberg, performance support advocate, speaks with Bob Mosher on his reasons why 2013 is the year for Performance Support. This podcast is the first in a series that will continue throughout the year. Please let us know if there is anyone you'd like to have sit down with Bob to discuss performance support

Mobile is a Game Changer for Performance Support


These days, everyone is on the move, including the both of us! If you were on the move and missed our last webinar, The Power of Mobile Support , or if you want a quick recap, here''s a quick summary

Think Outside the Box: Solutions for Effective Content Distribution

Deliver your courses in a way that’s compatible with multiple systems, easily manage versions, and create consolidated reports. Learn how to improve your content distribution strategy, whether it’s internally to employees or externally across platforms.

Overcoming Barriers to PS--Yes, You Can!


In our post, Your Finger’s in the Dike and the Dam’s about to Burst, Bob referred to a Gartner study that shows IT spend on new systems and applications is expected to double in 2013. That means there is a potential for your performance support project to get funded! But, in order for it to even be considered, you'll probably have to overcome some internal barriers

Performance Support: Hiding in Plain Sight in Life, but Not So Much in the Training World


I went into Starbucks this morning. It was packed, yet all the drink orders came out correct; a really low error rate. On each cup is a simple checklist job aid, completed when the order is made that tells the barista how to make the drink. Performance support. I had always been confounded when completing my tax retun.

Sales Opportunities are not Created Equal


"Random acts of sales support undermine the best-laid strategies" - Scott Santucci, Forrester Research Problem Statement: while financial objectives are very specific and constantly fine tuned, strategic objectives are often left ambiguous. This ambiguity leads to a proliferation of misaligned sales enablement activities that if left unchecked will do more harm than good

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Mobile Performance Support (PS): There's an App for That!


These days it seems we don't go anywhere without a mobile connection of some kind. Smartphones and now tablets are just part of our daily existence, allowing us to stay connected wherever we are. No one who’s seriously gone mobile should be surprised to hear that the mobile workforce is growing. It’s huge! A recent IDC report says that this year, the number of mobile workers will total 1.3 billion around the world-- an impressive 37.2% of the workforce. This is just the beginning

How Digital Learning Platforms Can Drive Competency-Based Education

This whitepaper talks about competency-based education, differences and commonalities between personalized learning, competency-based education and blended learning and more.

The Pyramid Is the Tipping Point


Imagine you walk into a classroom to take a course and find the desks scattered all over the place, student manuals strewn all over the room, the instructor making no effort to facilitate the course effectively, the LCD projector pointing at the wall not the whiteboard, your fellow students wandering in and out sporadically throughout the period, and the course beginning randomly in chapter 5 for no apparent reason. How well do you think this experience is going to go

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We need to know where we've been to get where we're going.


When I was a 4 th grade school teacher a wonderful mentor of mine introduced me to the one of the most powerful teaching approaches I had ever seen – having my kids grade their own papers and then research and EXPLAIN why they had gotten the problem wrong. It was with this exercise that I witnessed the power of self-evaluation.

Ugly Babies, Lipstick on Pigs, and Performance Support


When our son, Ryan, was born it was somewhat of a difficult delivery. His head was misshapen and some of his features were swollen. Regardless, the first words from everyone who stopped by to see him were “What a beautiful baby.” Nothing could have been further from the truth. But if someone had said, “My that’s an ugly baby,” they most certainly would have been dropped from the “close friends” list



As Keith points out in his response to our last post, it's important to carefully assess the needs of learners and the goals of the learning project. If an organization needs learners to retain information or concepts for a longer period of time, some of the research we've been summarizing indicates there are ways to improve reception and later recall--such as making the learning activity "harder."

Increase Revenue with Faster Sales Onboarding

Quotas need to be hit. Revenue goals need to be met. This reality makes shortening sales onboarding time a top priority. This exclusive eBook, Increase Revenue with Faster Sales Onboarding, provides details on how to: • Achieve your sales organization's goals • Increase revenue • Avoid turnover • Give reps a path to success Download the eBook today!