Patti Shank

Why multiple-choice questions are (too often) problematic

Patti Shank

Research shows that too many multiple-choice questions are written poorly and therefore create bad assessments. A few of the common issues with multiple-choice questions are, according to research, is that they too often are unclear or otherwise poorly written. are too easy to guess.

Does Video Improve Engagement and Learning?

Patti Shank

A Huffington Post article title tells us that Research Confirms Video Improves Learning Results. According to the article, the author asked 500 learning practitioners if they believed that video improves learning outcomes. He measured respondents’ opinions of video.

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What Research Tells Us About Chunking Content

Patti Shank

Research by usability experts Nielsen Norman Group tells us that people prefer content that is logically divided or chunked. They define chunking as breaking up content into smaller, distinct units of information (chunks), as shown in the right column of Figure 1.

Does Time Matter For Learning? It Does.

Patti Shank

Stakeholders who request workplace training and other performance interventions often push for speed over quality. Workers are busy and time to learn is time where people could be accomplishing job tasks. We design primarily for speed as a result.

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Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

How Well Do We Learn From Experiential Or Inquiry Learning Approaches?

Patti Shank

Direct instruction directly teaches the content. People are supplied with content and activities that help them build needed background knowledge. And we make sure that what they know is correct and usable.

Should We Use Background Music With Instruction? No.

Patti Shank

The general rationale for not using background music is that it increases harmful cognitive load. Cognitive load relates to mental processes (like perception, thinking, and organizing) used for thinking, learning, and working.

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Non-Conscious Aspects Of Learning And Performance

Patti Shank

Being on autopilot has a lot of implications for learning and performance. Recently, Guy Wallace (@guywwallace on Twitter) posted about experts having difficulties figuring out what people must learn to perform a task. But experts often unintentionally leave things out. Their performance is highly automated so they no longer have conscious access to exactly what they are doing. Automated and non-conscious prior knowledge is stored in long-term memory.

A Moving Story

Patti Shank

Gateway to the historic part of Monument, Colorado [link] For the past few years, I have struggled with some major difficulties. We all have them. I've come to realize that pretty much everyone is struggling with something difficult. Sometimes really difficult things. Sometimes many difficult things.

Change 130

The MOST Important Thing

Patti Shank

A few days ago, someone asked me a most interesting question: What is the MOST important thing L&D practitioners can do to improve the instructional content they build?

6 eLearning Trends in Custom eLearning Solutions

Most digital learning trends focus too much on the "digital" and not enough on the "learning". It is not enough that content builders master available tools. We need a return to core learning fundamentals. Get Inno-Versity's eBook for 6 of the most important trends coming to digital learning.

Next Button: Yay or Nay? A Research Perspective on a "Pointed" Question

Patti Shank

Research offers important clues to difficult and complex questions. The reason I say clues and not answers is that science is a moving target and some research is not done well or is not applicable to the specific question.) I find that research doesn't always tell me what I expect, however.

The delusion of attention

Patti Shank

Two Things at Once - AT&T TV Commercial 2013 In the AT&T commercial above, a man asks a group of children, "What's better, doing two things at once or just one?" All the children yell, "Two!" The commercial ends with "It's not complicated. Doing two things at once is better."

Thank you, 2017

Patti Shank

This has been a good year. Not all good, of course. Everyone's life has enough pain to keep it real and mine is no different. My most favorite kitty, Cleo, left this world and many months later, I still look for her in the bay window in my office.

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L&D's fake news

Patti Shank

L&D has its own version of fake news: fads, made-up theories (and how to implement) in conflict with what research or science says, and people selling ideas using devious means. I just had the latter happen.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

Evidence-based vs science-based. Is there a difference? (Yep. And it matters.)

Patti Shank

As many of you know, I have chronic migraines. Science shows that they aren't headaches. Rather, they're a neurological condition and extreme pain is one (of many) possible symptoms. But most treatments mainly deal with preventing or stopping the debilitating pain. Is that good or bad?

Saved by a PDF (The easy way to do complex Kindle formats)

Patti Shank

When I prepared my first Kindle version of Write and Organize for Deeper Learning , I spent days trying to format the document so it would look good on Kindle. Amazon's Create Space lets you upload a Kindle document and see how it appears on a Kindle emulator.

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Readability and Instructional Writing

Patti Shank

Readability Statistics in Microsoft Word In my book Write and Organize for Deeper Learning , I discuss how to make instructional writing easier for people to understand, remember, and apply. One of the first steps is making sure your content is readable by the people reading or hearing it.

No! No. Background. Music.

Patti Shank

[link] <-- I started building a series of explainer videos this week on the most critical concepts in my Make It Learnable series of books. The first one is on learnability and readability in instructional materials and how they impact learning outcomes.

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There’s Not a Skills Gap in the U.S… or Is There?

Your search for the perfect candidate has resulted in zero perfectly skilled applicants. What’s going on? Enter… the skills gap. This report, ‘The Employment Skills Gap and What To Do About It,' breaks down the issue with solutions you can apply now.

The next book in the Make It Learnable series?

Patti Shank

I told myself I'd take some time off after completing Practice and Feedback for Deeper Learning. And I am. Sort of.

Ta-da. Book 2 is out!

Patti Shank

Yesterday I uploaded the second book in the Make It Learnable series to Amazon. It's available in print and Kindle and should be available internationally. I've been writing Practice and Feedback for Deeper learning pretty much nonstop the last few months.

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Reflections on the Learning Technologies Conference (#LT18UK)

Patti Shank

First thing: Plan to come to the Learning Technologies conference. Learning from L&D folks from the UK, Europe, and elsewhere gives you a wider view of workplace learning around the world. And having international L&D connections are priceless. How else would I have had the opportunity to meet Lesley Price's cats? And work with the amazing Mirjam Neelen?

Reader input. the story of Bill Sawyer's gift

Patti Shank

Bill Sawyer, Director, Global Learning Services at Seal Software, is the kind of person you want helping you evaluate your instructional writing. He’s picky. And when it comes to writing, picky is good. As Bill read my first book, he sent me lists of things that were either problematic or things he thought I could do better. For example, he called out a figure and said he didn’t understand it.

Custom eLearning: What to Consider as an L&D Manager

A custom eLearning project is an exciting opportunity, but any L&D Manager will also tell you it can be challenging. Inno-versity shares 5 points to consider before kicking off your project. These concepts are critical to addressing the most common pain points which, IF addressed, will ensure success.

Pictures From Berlin (#oeb18)

Patti Shank

I just returned from Online Educa Berlin 2018 (#oeb2018), a conference that brings together higher education and workplace learning practitioners from mostly Europe. I’d heard of the conference and knew it was considered one of the best adult learning conferences in the world.

Closer I Am to Fine

Patti Shank

Are you dealing with a difficult personal decision? I relate as difficult decisions consumed 2018. I had some important but really hard decisions to make and I was none-too-sure of myself.

Movie 26

Guild eBook on Classroom to eLearning Part 2 Has Been Released

Learning Solutions Magazine

Guild eBook on Classroom to eLearning Part 2 Has Been Released. cori-miller. Fri, 08/23/2019 - 10:30

eBook 52

Keeping Up with Artificial Intelligence in L&D

Learning Solutions Magazine

Keeping Up with Artificial Intelligence in L&D. cori-miller. Fri, 08/16/2019 - 01:00

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A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

30+ Ideas for eLearning Portfolio Samples

Experiencing eLearning

Whether you’re working independently or looking for a full-time job, you need a portfolio. What if you can’t use any samples of your existing work due to confidentiality or security requirements? Revise Existing Work.

Focus on What’s Important for Learning

Experiencing eLearning

My daughter is in kindergarten this year. It’s been so much fun to watch her process of learning to read and write. During their unit about animals, my daughter wrote some facts about fish. A fish moves with its tail and fin. Its covering is called scales. Fish do not have eyebrows.

Instructional Design Hourly Rates and Salary

Experiencing eLearning

What is your hourly rate as an instructional designer? How much do you make if you’re a full-time salaried employee? What about freelance or consultant rates? People frequently ask me these questions, and I always refer people to the same resources.

What does an instructional designer do?

Experiencing eLearning

This post was originally published on May 26, 2007. It has become by far my most popular post. Even after all these years, people are trying to answer this question. In the coming months, I plan to update a number of “classic” posts like this one.

Monetizing Customer Education: Free, Fee, and Everything In Between

Some of the best customer education programs monetize customer training to help offset program costs, fuel new initiatives, and enable additional investment in your programs. In this webinar, Skilljar will discuss the free-to-fee continuum and share best practices for developing a pricing and packaging strategy for your education offers.

Instructional Design Certificate or Masters Degree

Experiencing eLearning

A reader sent me this question: I’m very seriously considering a career change into ID. (I’ve I’ve spent 20 years in various business assignments with the last 8 in IT.) I’m involved in teaching extra-curricular activities to kids and adults in my community. I very fulfilled when I’m teaching and I’ve come to the conclusion that I want to follow this as a career path. Having said this, I’m exploring a master’s degree in ID.