The Simple Shift

A Social Org is a Conversational Org

The Simple Shift

I talk a lot about a social organization and James Tyer and I will elaborate in our book, Social By Design, but I thought it would be helpful to share what we mean. A social organization is a conversational organization. And yes, all types exist and are encouraged as knowing people on a deeper level […]. communication conversation Organizational Design

The Unsurpriseable Organization

The Simple Shift

12 years ago… “What? People aren’t responding to our ads!? Quick! We need to engage with them on social media!” ” 8 years ago… “What? People are using their phones to find info and do research? Quick! We need to have a mobile strategy!”

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Every Leader is a Follower Too

The Simple Shift

Let’s be honest, when people say “leader” they really mean manager or someone in the c-suite. Next, people think if these folks could become better listeners, build trust, reveal their failures, do the thing and everyone will follow, etc. then the trickle-down cultural effect will be amazing. Well, it’s not. Like you, I’ve been reading […]. leadership Organizational Design #management

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Changing the Narrative Around Work

The Simple Shift

I often speak of org design and the intra systems that influence company behaviors. Things like company policy, procedures, recognition and rewards. But there are also greater inter or macrosystems at play which speak to a larger Culture of Work as opposed to the culture IN a workplace. For example take the adage of one […]. Social Social Business transparency

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How UserTesting Drives Product Adoption and CX with Customer Education

Speaker: Steve Fleming-Prot, Content Strategist, UserTesting

In this webinar, Steve Fleming-Prot of UserTesting will share lessons learned from building UserTesting’s Learning Navigator and on-demand University, and why Customer Education is an important part of CX—and CX is an important part of Customer Education.

The 702010 Learning (Department) Model

The Simple Shift

I’ve always felt L&D as a department was kind of forced into that space since that’s how traditional organizational design works; skills, tasks, departments, etc. But unlike Accounting or Marketing, “learning” doesn’t play nice with ROI. We have also come to accept that “learning” doesn’t come in one flavor, i.e. training. Most, however, subscribe to […].

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Has Social Learning Been Forgotten?

The Simple Shift

After I shared that I will be speaking at ATD’s TechKnowledge Conference, Helen Blunden remarked, “Fly the flag for social learning, it’s been forgotten”. It was an interesting and insightful remark given that my session on social strategy principles is just one of only two on the program. What happened? Here’s my thoughts. Training and […]. conference Social Learning social media

The System Always Wins

The Simple Shift

Just beyond the org chart of authority and decision-making is what keeps it all in place; the systems of communication, trust, information flow and rewards. Change Organizational Design Syracuse

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Saving the Company but Killing the Culture

The Simple Shift

It’s a fact, the Business Cycle happens. Ride the wave of prosperity and growth and eventually suffer and endure the phases of contraction and pain. When things are good, good companies spend time on their employees and work to create an open and “engaged” culture. They know that employees who stay when they’re wanted to […]. collaboration Culture engagement leadership

L&D is Primed to Drive Enterprise Social, So Why Aren’t They?

The Simple Shift

L&D, if they want it, is rightly positioned to lead organizational social. At it’s very core social is about community, collaboration and sharing. Those last 2 are vehicles for knowledge, strategy and tactics to be transmitted and are how new ideas flourish and old problems are solved. L&D’s function is helping a business achieve optimal […]. community E2.0 enterprise 2.0 ESN organizational learning Social Learning

The Ultimate 12 Step Guide For Choosing The Perfect Learning Management System

Picking the wrong LMS can cost you. Don’t settle for a disconnected, hard-to-use, expensive system that doesn’t meet your needs. Follow these 12 steps crafted by Lambda Solutions' LMS experts, and find your perfect eLearning solution!

Game of Work

The Simple Shift

I contend that beliefs form from repeated behaviors. This could be your own behavior, an observed behavior, or a behavior projected on you by another’s story (an authority tells you). I also contend that our behaviors are influenced (guided or supported) consciously or unconsciously by systems.

Seeing 90-9-1 As a Math Equation to Solve

The Simple Shift

The famous 90-9-1 of social networks is often debated as the numbers vary some based on perspective. Regardless of the numbers, most people lurk, many people contribute and a few people create. If you’re looking to up participation in your organizations ESN, here’s my advice, don’t put much energy in the 90 at all. Instead […]. collaboration communication enterprise 2.0 ESN Social Business social platforms

A Social Organization Is Naturally Motivating

The Simple Shift

Dan Pink in his 2009 book Drive: The Surprising Truth About What Motivates Us stated that Motivation is a result of three elements. It’s when people have Autonomy, are gaining Mastery, and have a sense of Purpose. You don’t need clever HR initiatives, new CM systems, or fancy mission statement changes to keep employees motivated. What you need is […]. collaboration communication connection Social Business

Collaboration and The IKEA Effect

The Simple Shift

What’s the IKEA Effect? Simply, it is a form of narcissism where we tend to appreciate and overvalue the things WE create ourselves. So a reason we may love IKEA furniture is less about how inexpensive it is but more that we built it with our own two hands. Going it alone, as noted, can […]. collaboration

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Need to Measure Social? Look Down More.

The Simple Shift

According to a recent CLO Magazine article/survey, executives added or supported social tech for 3 very big and very common reasons: increase collaboration (47%), increase engagement (42%) and create a culture of continuous learning (60%). Each is sincere but since an investment has been made, measurability is desired and rarely found. There are two problems. […]. community organizational learning Social Business Social Learning

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Is Your Organization Being a Hypocrite?

The Simple Shift

Corporations are psychotic, was a general sentiment I shared in a Twitter exchange with Paul Joycelyn the other day. However upon examination it’s far more accurate to say companies of all sizes can be hypocrites. Just look at what they say and do on the outside? Are they applying the same on the inside? Is […]. communication Culture openness

What is Organizational Social Design?

The Simple Shift

6 years ago, shortly after I turned in my resignation to move on to a larger leadership role, the COO of my company called me to his office in an effort to convince me to stay. At the end, when he knew I wanted to move on, he asked me a question I never saw […]. Connectivism Organizational Design Social Learning Social network #OSD #OD #socialbusiness

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3 Psychological Barriers to Leadership Buy-in

The Simple Shift

One battle those in the enterprise social space continue to fight is the battle for leadership buy-in. I was reminded of this by two articles I read recently, one by Andrew Gerkens in his recent “The real reasons senior leaders won’t use your ESN” and the other by Rich Millington of Feverbee who wrote in […]. cognitive dissonance enterprise 2.0 learned helplessness Social Learning cognitive Dissonance ESn leadership Learned Helplessness Psychology social networking

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

We Trust, We Watch, We Learn

The Simple Shift

Most of what we’ve learned from our father’s was through watching them; how they spoke, how they treated others, how they worked. We learned far more through observing them than from what they told us to do, far more. We trusted them, so we watched them and we trusted because we respected them. This is […]. community Social Business Social Learning

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The Dark Side of Empathy (in Organizations)

The Simple Shift

One of this biggest recurring issues those in the social organization space contend with is the problem of organizational silos and how a more connected organization can bring about greater innovation and responsiveness. All very true and something Jon Husband and his principle of Wirearchy brought to light in the last 20 years. However more […]. communication enterprise 2.0 openness Culture empathy hierarchy power

We Don’t Have Time For That Social Stuff

The Simple Shift

Many leaders argue that their people don’t have time to create content, share knowledge, answer questions, reflect on their own work, blog, etc – you know, social behaviors. No time? There is plenty of time but it’s being wasted. But where? A quick Google search on the topic of time wasting at work revealed endless […]. collaboration Social Learning Social networks

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Why Wait for the Storm to Hit?

The Simple Shift

You can sense it. An economic slow down is approaching. The dreaded “R” word. When it hits and demand drops, savvy business leaders make moves – fast! Time is critical, head and heart come into play but in the end those functions, process and people that don’t appear to impact the bottom line are deemed […]. collaboration Culture Learning learning and development organizational learning

The Definitive Guide to Customer Education Metrics

As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.

The Cart & Horse of Org Social

The Simple Shift

Company A has [insert any social platform name here]. They have these amazing participation metrics and results. Company B has [insert any social platform name here]. They have the opposite. Must be that company B is not doing the same adoption activities, right? Must be the culture, right? Must be leadership, right? I’m not going […]. Culture Social Business social platforms

Some Simple Truths about Us and Learning at Work

The Simple Shift

We tend to, in the age of lots of information, make more out of things than we need to and should. What motivates us and how we learn are not impervious to this bombardment. And yes I know there is a lot of science and research happening but there is also a lot of common […]. Charles Jennings community conversation Learning experience reflection social learning work

The Heart of Organizational Social: Middle Management

The Simple Shift

The two things you’ll often hear given as a advice about where to start your expansion of organizational social is 1. Get the leaders (c-suite) on board and/or 2. focus on the workers and the work itself (grassroots). There is certainly truth that each of these groups being engaged is important but it can be […]. enterprise 2.0 ESN leadership #ESN #socialbusiness #management

Internal Comms Taking the Informal Social Learning Torch

The Simple Shift

Social learning is alive and well. Especially in the informal sense but formal social still needs encouragement. I made this realization at SwoopChat today (a Swoop Analytics users event) where I was delighted by the numerous internal comms people I met and listened to. I learned that many were thinking beyond social tech adoption (even […]. collaboration communication enterprise 2.0 social platforms

Top E-Learning Software - Recommendations and Pricing

Zero in on the best E-Learning software for your company. Get expert recommendations and pricing comparisons based on your specific needs.

Is Digital Transformation Simply About Getting Small Again?

The Simple Shift

A recent HBR article stressed that the digital transformation movement is not about technology and rather it digs deeper into the workforce behaviors and beliefs. It even provided a pretty succinct definition: digital technologies provide possibilities for efficiency gains and customer intimacy. –Digital Transformation is Not About Technology HBR, March 13, 2019 What’s at the […]. Social Business Digital Transformation

Do For You

The Simple Shift

This past Friday morning I met with four enthusiastic folks involved in tech from a local company for a casual coffee about using social media. This is a bit of a departure from my usual posts but they had such great questions and perspectives that I thought it could benefit others to share the advice […]. community

L&D’s Last Mile Problem

The Simple Shift

Amazon is moving so fast on getting you stuff in hours not days and it feels like this will happen in the next 2-3 years. What’s the impact? Goodbye 7/11. This is the world we live in. Convenience is king and the need to run to the quickmart for the one off item is on […]. L&D Social Business social media

Word of Mouth L&D

The Simple Shift

Hugh MacLeod recently wrote about Word of Mouth Advertising and the importance of this for many businesses. Couple this with the famous Cluetrain quote of “Markets are Conversations” and you have the recipe for what matters most; your customers sharing and singing the praise of your service or product and changing other’s attitudes and behaviors. […]. communication conversations Social Learning Social networks

Choosing the Right Technology for External Training

According to Talented Learning, more than 700 LMS vendors compete in today’s learning platforms marketplace. But of course, not all platforms are created equal. In this eBook, Skilljar will discuss the key components of an external training LMS, and why they’re essential for a well-designed customer training program.