The Simple Shift

Seeing 90-9-1 As a Math Equation to Solve

The Simple Shift

The famous 90-9-1 of social networks is often debated as the numbers vary some based on perspective. Regardless of the numbers, most people lurk, many people contribute and a few people create. If you’re looking to up participation in your organizations ESN, here’s my advice, don’t put much energy in the 90 at all. Instead […]. collaboration communication enterprise 2.0 ESN Social Business social platforms

Has Social Learning Been Forgotten?

The Simple Shift

After I shared that I will be speaking at ATD’s TechKnowledge Conference, Helen Blunden remarked, “Fly the flag for social learning, it’s been forgotten”. It was an interesting and insightful remark given that my session on social strategy principles is just one of only two on the program. What happened? Here’s my thoughts. Training and […]. conference Social Learning social media

Saving the Company but Killing the Culture

The Simple Shift

It’s a fact, the Business Cycle happens. Ride the wave of prosperity and growth and eventually suffer and endure the phases of contraction and pain. When things are good, good companies spend time on their employees and work to create an open and “engaged” culture. They know that employees who stay when they’re wanted to […]. collaboration Culture engagement leadership

The System Always Wins

The Simple Shift

Just beyond the org chart of authority and decision-making is what keeps it all in place; the systems of communication, trust, information flow and rewards. Change Organizational Design Syracuse

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Translating Customer Education Success into Business Impact

A strong customer education program can have a huge impact across the business - from increasing customer satisfaction scores, reducing support ticket volume, improving product adoption, to driving lead generation and renewals. Keeping this in mind, how do you choose which initiatives to prioritize?

L&D is Primed to Drive Enterprise Social, So Why Aren’t They?

The Simple Shift

L&D, if they want it, is rightly positioned to lead organizational social. At it’s very core social is about community, collaboration and sharing. Those last 2 are vehicles for knowledge, strategy and tactics to be transmitted and are how new ideas flourish and old problems are solved. L&D’s function is helping a business achieve optimal […]. community E2.0 enterprise 2.0 ESN organizational learning Social Learning

Why Wait for the Storm to Hit?

The Simple Shift

You can sense it. An economic slow down is approaching. The dreaded “R” word. When it hits and demand drops, savvy business leaders make moves – fast! Time is critical, head and heart come into play but in the end those functions, process and people that don’t appear to impact the bottom line are deemed […]. collaboration Culture Learning learning and development organizational learning

What is Organizational Social Design?

The Simple Shift

6 years ago, shortly after I turned in my resignation to move on to a larger leadership role, the COO of my company called me to his office in an effort to convince me to stay. At the end, when he knew I wanted to move on, he asked me a question I never saw […]. Connectivism Organizational Design Social Learning Social network #OSD #OD #socialbusiness

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Mess With A Good Thing

The Simple Shift

if it ain’t broke don’t fix it but what got you here won’t get you there either. connection future of work Organizational Design

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The Friction of Logic

The Simple Shift

Recently on a Gary Vaynerchuk podcast he shared an interesting insight about Amazon and it’s positioning for a relationship with the National Football League (NFL) with the intent to own some broadcast rights. Most companies seek this space for advertising dollars, but that’s not Amazon’s game. Their’s of course is sales. Gary painted this picture: You’re watching the […]. fear sharing Social Business #socialbusiness psychological safety

LMS Comparison: What Learning Solution is the Best Fit for Your Business?

Explore this detailed guide to see how traditional Learning Management Systems compare to an advanced online learning platform, and find out which type of solution is best suited to meet your learning program needs.

3 Psychological Barriers to Leadership Buy-in

The Simple Shift

One battle those in the enterprise social space continue to fight is the battle for leadership buy-in. I was reminded of this by two articles I read recently, one by Andrew Gerkens in his recent “The real reasons senior leaders won’t use your ESN” and the other by Rich Millington of Feverbee who wrote in […]. cognitive dissonance enterprise 2.0 learned helplessness Social Learning cognitive Dissonance ESn leadership Learned Helplessness Psychology social networking

Internal Comms Taking the Informal Social Learning Torch

The Simple Shift

Social learning is alive and well. Especially in the informal sense but formal social still needs encouragement. I made this realization at SwoopChat today (a Swoop Analytics users event) where I was delighted by the numerous internal comms people I met and listened to. I learned that many were thinking beyond social tech adoption (even […]. collaboration communication enterprise 2.0 social platforms

The Heart of Organizational Social: Middle Management

The Simple Shift

The two things you’ll often hear given as a advice about where to start your expansion of organizational social is 1. Get the leaders (c-suite) on board and/or 2. focus on the workers and the work itself (grassroots). There is certainly truth that each of these groups being engaged is important but it can be […]. enterprise 2.0 ESN leadership #ESN #socialbusiness #management

Camaraderie as a Prelude to Collaboration as a Prelude to Business Impact

The Simple Shift

Reflecting on my recent ATD TechKnowledge presentation I found one issue dominated; “how do I get people to share more work related content in our ESN?” This was somewhat of a nice surprise as it was not the typical “leadership buy-in” need. Yet, when you really think about it, this is STILL about leadership as […]. collaboration connection E2.0 Social networks ATD Collaboration Social Technology

[Webinar] The New Formula for Customer Onboarding

When it comes to customer onboarding, there’s no one-size-fits-all approach, but that shouldn’t stop you from forming an effective onboarding strategy. Register for this free webinar with Adam Avramescu of Checkr, and Linda Schwaber-Cohen of Skilljar to learn about the key business characteristics to evaluate before building great customer education offerings.

The Sociopaths, The Clueless, The Losers and the Remedy.

The Simple Shift

I always loved this sketch by Hugh MacLeod (@gapingvoid), It was released in 2005 and titled Hierarchy vs Flow. At first glance you chuckle and then you pause and ponder your own organization’s hierarchy and then finally you start thinking about where you sit in the mix. Sure it’s a cynical view of the […]. community connection conversation Culture hierarchy

A More Social Org Starts with Beliefs Not Behavior Change

The Simple Shift

Before you implement enterprise social technology or a strategy to use what you have, don’t make the mistake of starting with gimmicky activities that only get you to phase one, adoption. Remember, the goal is adaptation; adaption to a new level of connectedness, openness and working collaboratively. Changing behaviors is key but it doesn’t start […]. ESN Social Business Social networks #socialorg #behavior #systems #OSD

A Measure of Social Learning Success is in Training’s Decline

The Simple Shift

People are still hung up on how to measure social learning in organizations. It doesn’t seem easy, clean or even possible and that is unsettling for them. In the end though it’s still really just about measuring learning and that my friends is done through observing behavior change. It doesn’t matter if it’s social learning […]. community

6 Questions (and Answers) on Organizational Social Learning

The Simple Shift

I unfortunately missed #ESNChat this past week. If you’re not familiar, it’s a regular chat about enterprise social platform use and value. Their topic this week, on social learning and the ESN, hit a sweet spot for me as I’ve done much with social tech inside organizations. I saw a slew of great responses from the likes of Helen […]. community

Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

Collaboration is (still) Not a Technology Issue

The Simple Shift

I’m still reflecting on the the day spent with some very passionate and knowledgeable internal communications folks at SwoopChat in NYC a few weeks ago. This user event featured many short, impressive presentations from larger organizations implementing enterprise social platforms. The stories of successes and challenges were shared with candor and energy and all were […]. collaboration social platforms

Issue 107

Some Simple Truths about Us and Learning at Work

The Simple Shift

We tend to, in the age of lots of information, make more out of things than we need to and should. What motivates us and how we learn are not impervious to this bombardment. And yes I know there is a lot of science and research happening but there is also a lot of common […]. Charles Jennings community conversation Learning experience reflection social learning work

Companies Want Innovation But Are Built for Efficiency

The Simple Shift

Many tout the need to change mindsets around how our organizations are run. The argument is that leaders and managers need to think differently about people, work and power. For at least 10 years now I’ve been seeing, reading and listening (and honestly contributing some myself) to all the hyperbole and yet so little has […]. Organizational Design leadership Systems

Word of Mouth L&D

The Simple Shift

Hugh MacLeod recently wrote about Word of Mouth Advertising and the importance of this for many businesses. Couple this with the famous Cluetrain quote of “Markets are Conversations” and you have the recipe for what matters most; your customers sharing and singing the praise of your service or product and changing other’s attitudes and behaviors. […]. communication conversations Social Learning Social networks

12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

Hiring Differently Isn’t Going to Make a Difference Unless…

The Simple Shift

Leaders want more creativity and innovation and rightfully they know this starts with having the right people. So they lean on their recruiters to find the candidates they want but fail to adjust their internal systems so that once aboard these progressive people can thrive. It doesn’t start with the the recruiter’s marching orders. It […]. Culture leadership #management Collaboration

Grow Your Business AND Keep Your Culture?

The Simple Shift

We’re at 80 people right now in 2.5 years, that’s a lot of growth. You’re [Vayner Media] at 800 people. You’ve been able to keep your culture intact here. We’re hitting a stage now where there’s people coming through the door 2 and 3 layers removed from me now, I don’t know their names anymore. […]. communication leadership Social Business #OSD #OD OrgSocialDesign

L&D’s Last Mile Problem

The Simple Shift

Amazon is moving so fast on getting you stuff in hours not days and it feels like this will happen in the next 2-3 years. What’s the impact? Goodbye 7/11. This is the world we live in. Convenience is king and the need to run to the quickmart for the one off item is on […]. L&D Social Business social media

Enterprise Social’s Last Mile Problem

The Simple Shift

Enterprise social tech does so much right. It’s easy to access It resembles consumer social platforms Intuitive and familiar features and functions Positive business positioning around collaboration, innovation, agility These however are just the first 25.2 miles of the marathon; the tech is easy, engaging, familiar. What enterprise social doesn’t get right though is the […]. Culture enterprise 2.0 social platforms social tools

How to Use Customer Training Data to Make Better Business Decisions

You may think customer training is crucial to the success of your organization, but do you have the data to prove it? Download the guide now, and learn how to prove the value of your customer training programs.

Give Me A Reason

The Simple Shift

OrangeTrail a Netherlands-based company thinking and doing right (just see who they’ve been hiring, working with and learning from and you’ll see what I mean), exists to help organizations successfully unleash enterprise social tech. They have a very simple but powerful framework to helping guide platform adoption: Give people a reason to visit, a reason to stay, and a […]. community Social Business Social network social platforms Work out loud #socialbusiness ESn OrangeTrail

Supporting Employees is Not the Same as Supporting People

The Simple Shift

Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. – Richard Branson It’s hard to argue with such sentiment, especially when most who read this are employees. But what does “take care of” mean exactly? For most it’s seen as a warm […]. community #management Collaboration leadership performance support social learning

Open Up!

The Simple Shift

I know full well that in enterprise social-land the idea of not using every function would be criminal to many. For them it’s just been assumed to be necessary or at least the ESN vendors like to make you think so. For the powers that be, closed groups contain specific people (executives perhaps), initiatives not ready […]. ESN personal knowledge management PKM Social Business #socialbusiness #socialOrg ESn

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Networked to the Bottom Line

The Simple Shift

I recently met a financial consultant, Jon Verbeck. Jon has an extensive background in finance and the processes. He works with business CFO’s focusing on solutions for growing profits and cutting costs. I received his newsletter yesterday with a link to his latest article Focus on Profits, Part 1: Decrease Costs. It’s a positive look at […]. Social Business leadership small business social business

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.