The Simple Shift

What is Organizational Social Design?

The Simple Shift

6 years ago, shortly after I turned in my resignation to move on to a larger leadership role, the COO of my company called me to his office in an effort to convince me to stay. At the end, when he knew I wanted to move on, he asked me a question I never saw […]. Connectivism Organizational Design Social Learning Social network #OSD #OD #socialbusiness

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The System Always Wins

The Simple Shift

Just beyond the org chart of authority and decision-making is what keeps it all in place; the systems of communication, trust, information flow and rewards. Change Organizational Design Syracuse

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3 Psychological Barriers to Leadership Buy-in

The Simple Shift

One battle those in the enterprise social space continue to fight is the battle for leadership buy-in. I was reminded of this by two articles I read recently, one by Andrew Gerkens in his recent “The real reasons senior leaders won’t use your ESN” and the other by Rich Millington of Feverbee who wrote in […]. cognitive dissonance enterprise 2.0 learned helplessness Social Learning cognitive Dissonance ESn leadership Learned Helplessness Psychology social networking

Networked to the Bottom Line

The Simple Shift

I recently met a financial consultant, Jon Verbeck. Jon has an extensive background in finance and the processes. He works with business CFO’s focusing on solutions for growing profits and cutting costs. I received his newsletter yesterday with a link to his latest article Focus on Profits, Part 1: Decrease Costs. It’s a positive look at […]. Social Business leadership small business social business

How Customer Education and Support Can Solve Each Other's Biggest Problems

Research shows that 48% of support inquiries at technology companies are “how-to” in nature. Rather than spending time triaging software issues or substantial customer problems, support teams are constantly providing customers with user tutorials. This eBook shares strategies on how you can preempt this problem.

L&D’s Last Mile Problem

The Simple Shift

Amazon is moving so fast on getting you stuff in hours not days and it feels like this will happen in the next 2-3 years. What’s the impact? Goodbye 7/11. This is the world we live in. Convenience is king and the need to run to the quickmart for the one off item is on […]. L&D Social Business social media

Word of Mouth L&D

The Simple Shift

Hugh MacLeod recently wrote about Word of Mouth Advertising and the importance of this for many businesses. Couple this with the famous Cluetrain quote of “Markets are Conversations” and you have the recipe for what matters most; your customers sharing and singing the praise of your service or product and changing other’s attitudes and behaviors. […]. communication conversations Social Learning Social networks

Open Up!

The Simple Shift

I know full well that in enterprise social-land the idea of not using every function would be criminal to many. For them it’s just been assumed to be necessary or at least the ESN vendors like to make you think so. For the powers that be, closed groups contain specific people (executives perhaps), initiatives not ready […]. ESN personal knowledge management PKM Social Business #socialbusiness #socialOrg ESn

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Give Me A Reason

The Simple Shift

OrangeTrail a Netherlands-based company thinking and doing right (just see who they’ve been hiring, working with and learning from and you’ll see what I mean), exists to help organizations successfully unleash enterprise social tech. They have a very simple but powerful framework to helping guide platform adoption: Give people a reason to visit, a reason to stay, and a […]. community Social Business Social network social platforms Work out loud #socialbusiness ESn OrangeTrail

Enterprise Social’s Last Mile Problem

The Simple Shift

Enterprise social tech does so much right. It’s easy to access It resembles consumer social platforms Intuitive and familiar features and functions Positive business positioning around collaboration, innovation, agility These however are just the first 25.2 miles of the marathon; the tech is easy, engaging, familiar. What enterprise social doesn’t get right though is the […]. Culture enterprise 2.0 social platforms social tools

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

The Emerging Performance Paradigm Shift

The Simple Shift

Do you know why refrigerators with the freezer on the bottom are popular today? Because it just makes sense. 90% of the products we use most frequently are easily accessible in this design. But it wasn’t always this way. It probably took a thoughtful engineer to observe where most people spent their time and ask […]. 702010 #702010 performance workflow workplace

Believe it.

The Simple Shift

It’s been said that if you’re in the dumps and you force yourself to smile and hold that smile it can change your outlook. Sounds great but most don’t believe it and when in the dumps find it too hard to try. Why not believe it? Believe that most often you can fix this yourself […]. communication Organizational Design

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Your Company Probably Isn’t Ready for Enterprise Social Tech

The Simple Shift

Is your organization thinking to employ enterprise social technology? I’d bet they aren’t really ready. Most companies aren’t ready given the reports by Gartner and others regarding goals not being met. Here’s a quick way to gauge readiness – The Innovation Matrix. What your company, like most companies, ultimately seeks when employing social tech is to […]. networking openness Social Business social platforms #socialbusiness innovation social organization

The First ESN Post Every Leader Should Make

The Simple Shift

When companies decide to go all in with enterprise social tech many rightly look to get leaders on board early. What’s often overlooked in traditional approaches is the current state of trust and the foundation of trust being consistent actions. Assuming they aren’t “into” social already, the moment a leader, maybe someone who is distant […]. ESN leadership ESn

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Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

Don’t Lose Your Grip

The Simple Shift

So I finally ordered a case for my newer iPhone X. It’s been far too long and well there is significant risk of me dropping and smashing such an investment. After a little research I went for a minimalist case that is more about grip than insulation. My logic is if I don’t drop it in […]. Knowledge Knowledge Management networking KM

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L&D Advice from Gary Vee

The Simple Shift

He’s raw, he’s real, he’s hyper, he’s crude. According to his website, Gary Vaynerchuk is a serial entrepreneur and the CEO and co-founder of VaynerMedia. I’ve been reading and listening to him for a little while now and it dawned on me that what he’s advising businesses to do could really help learning and development. […]. community conversations Learning learning and development authenticity Gary Vaynerchuk L&D

Stop Gaming Social

The Simple Shift

There may be some truth to this formula, or rather there may be truth to pieces of this formula and sadly it was all frankensteined together. And “Beverly” here could be a lovely person but “Beverly” systematically engineering social content in her organization is BevBot. Similarly, a leader having a cheat sheet is likely afraid […]. Social Social Business Social networks social tools

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Desk-centrism Must Die

The Simple Shift

In a recent “fly on the wall” series with Nick Shackleton-Jones and Roger Schank the two openly discussed the problem with education. When Roger addressed the issue, he said in a word, “classrooms” Classrooms were the problem. For me, I took Dr. Schank’s response as speaking of the passivity that dominates schooling as the problem; […]. openness Roger Schank Social Business

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

Organizational Learning in the Gig Economy

The Simple Shift

According to a 2016 article in Quartz that 94% of net job growth in the past decade was in the alternative work category,’ with over 60% being due to the rise of independent contractors, freelancers and contract company workers. If this shift continues to trend up, more organizations will need to alter their long-held beliefs […]. 702010 #702010 #gigeconomy contract Stowe Boyd Swift Trust

Flippancy: The Biggest Threat To Enterprise Social Today

The Simple Shift

For years many have lamented that rigid hierarchies, silos and knowledge is power beliefs were the greatest barrier to social success in organizations. Rightfully so, as many of us in this space of social advocacy answered the tough questions that stemmed from fear and pushed through those that saw it as folly and/or a passing fad. […]. collaboration communication conversations ESN leadership Social Business social platforms social tools ESn OrgNet social business SWOOP Analytics

4:55 PM

The Simple Shift

I was recently chatting with a former colleague who remarked that in her small firm each day at 4:55pm people almost instinctually, unconsciously and simultaneous shut down their workstations. She bemoaned that it was a troubling culture of clock watchers and was looking for ways to change it to something more passionate, more devoted. Ah, […]. leadership Open Office openness Organizational Design Social Business work working

Maintaining Collaboration in an Economic Downturn

The Simple Shift

In a Harvard Business Review article (one with actual data) a pretty interesting but unsurprising study was done revealing that in poor economic times employees will collaborate less. It may just be the old lizard brain and self preservation kicking in, a case of Fight AND Flight. Basically, fearing job loss – people fight to […]. collaboration community Trust Wirearchy CoachingOurselves Henry Mintzberg

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

Conversations Over Clicks

The Simple Shift

When I attended my first meeting as a member of the social media marketing committee for Vera House I learned of our team’s call to action. We were to guide the larger, influential steering committee in their effort to get the word out and create “awareness” about the White Ribbon campaign (and the march to […]. Campaign community marketing

Reflection: The Day Dream of Work

The Simple Shift

I read an interesting research piece on the purpose of sleep recently. Where we typically see sleep as the necessary time to quiet the body, to rest and heal (muscle, immunity, etc) the brain’s purpose may be different. Sleep may just be used to help us forget and there for improve learning. Sleep, according to […]. personal knowledge management PKM Reflection sharing subconscious reflection

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It’s called ThruWork… because everything flows through the work.

The Simple Shift

Yes, I’m consulting. No, I’m not leaving the Guild. Before you get too cynical of the notion of another consultant, know that I’ve been there all along but just not all that formal. And rest assured my fellow consultant brethren I’m likely not your competition unless we’re in the same niche; focus, market and location. […].

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Microlearning: Move Along Folks. Nothing To See Here

The Simple Shift

I’ve yet to hear a consistent definition of microlearning. More than that, I haven’t heard a clear definition. I personally struggle with the name as it is because once again “learning” (an internal, individual process) is being used to describe some “thing” that may promote or aid in that process. I’ve had my own take […]. L&D Learning learning and development #microlearning

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Take The Lid Off

The Simple Shift

At a recent large family gathering we were playing board games. I placed a box of salted, dark chocolate covered almonds on the table – irresistible! After it sat for a bit untouched amidst the excitement of the game, I motioned to my son to take the lid off. Still, no takers. A few moments […]. confidence Culture enterprise 2.0 Social Business Social networks social platforms

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Seeing Organizational Patterns

The Simple Shift

In today’s organizations the top down, hierarchy approach is seen as the antithesis of the modern, hyper-connected world. However, efforts to shift to emphasize greater transparency and openness have often floundered (holocracy and flat management). We’re learning that the ideal form won’t always result in ideal function. Noting my recent efforts of going upstream, Jon Husband suggested I read […].

Guild eBook on Classroom to eLearning Part 2 Has Been Released

Learning Solutions Magazine

Guild eBook on Classroom to eLearning Part 2 Has Been Released. cori-miller. Fri, 08/23/2019 - 10:30

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Keeping Up with Artificial Intelligence in L&D

Learning Solutions Magazine

Keeping Up with Artificial Intelligence in L&D. cori-miller. Fri, 08/16/2019 - 01:00

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Top E-Learning Software - Recommendations and Pricing

Zero in on the best E-Learning software for your company. Get expert recommendations and pricing comparisons based on your specific needs.

New Quiz Builder, Reusable Questions, and Status of 3.0!

LearnDash

Latest update takes quizzing to a whole new level in the LMS industry (plus an update on the coming LearnDash 3.0)! First, let me address the obvious: things have been a tad quiet lately on the LearnDash update front.

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How to Launch Elearning Content Using xAPI

HT2 Labs

Already using xAPI for more than just reporting? Then you may be wondering how it can be used to launch elearning content. The post How to Launch Elearning Content Using xAPI appeared first on HT2 Labs. Learning Locker xAPI

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Creating Branching Scenario Layouts

Experiencing eLearning

I created a branching scenario prototype in Twine a while back about an instructional design consultant screening and booking a new client. My previous posts have shown my process for planning and writing the scenario.

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How to Ask Better Training Questions

Learning Rebels

The time has come to once again to discuss the art of, “How to ask better training questions?” ” (This post ran originally on my blog site for Litmos in January 2018. The content here has been updated.). Picture this: .

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How to Select an LMS for Customer Training

Finding an LMS suitable for customer training can be tough. Check out our guide to learn about some key considerations for selecting a customer education platform.