The Simple Shift

Design an Unsurprisable Organization

The Simple Shift

The goal of an organization SHOULDN’T be to become a learning organization, agile, or responsive. those are in process, they are reactions to change. The real goal should be to become an “unsurprisable” organization. An unsurprisable organization sees disruption before it hits and moves quickly to prepare… by learning and learning fast of course. And this […]. agile connection Learning

Redesigning Conferences as Social Objects

The Simple Shift

I was listening to a Recode Media podcast episode with guest Paddy Cosgrove, the co-founder of the very large Web Summit conference. In it, he talked about the shift to a 100% virtual event due to COVID, something large event producers everywhere are contending with. He made an interesting point early on that we all […]. community

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The Two for One Conversations

The Simple Shift

One of the most impactful actions a leader can take in their organization is to ask a question. It’s an invitation, it’s humble and humility is a magnet. However many leaders fear the open to all conversations that enterprise social platforms can provide. And yet when diversity and unique perspectives contribute, problems get solved in […]. community ESN inclusive

The Making of a Zoom Mini-Conference

The Simple Shift

With all the attention on using Zoom these days I figured I’d share how we used it at my local ATD chapter to provide a semi-formal online learning event with the video meeting tool. Last October we executed a 1/2 day conference using Zoom Video Conferencing platform (for meetings). It went really, really well. And […]. community training Webinar Zoom

9 Warning Signs Your Employees Need Language Training

Most global companies are diverse in perspectives, backgrounds, and yes, language. Language barriers can compound existing communication problems, often resulting in business losses. Learn the 9 warning signs your employees need language training today!

Why SMBs Need To Stay Social

The Simple Shift

All small businesses care about 3 things. Finding customers Keeping customers Keeping costs low Finding customers is generally considered a marketing activity but today, your greatest marketers are your employees. If you have passionate people behind your product and services, who better to promote than them?? If they’re not, they don’t believe in you, what […]. Social Social Business Social networks #socialOrg SMB

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Psychological Safety and the Remote Workforce

The Simple Shift

Research shows that Psychological Safety is a difference-maker for high performing teams and organizations. A common definition of Psychological Safety is “a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.” ” Yet this is missing a very important piece, especially today. What if an employee speaks […]. community

Culture Change? Address the system or change nothing

The Simple Shift

Culture change won’t happen without system change. Organizational norms of behavior are all grounded in the systems an organization has subscribed to – systems of decision-making, management, development, recognition, etc. When hiring, the hire is for system fit, followed by training to ensure the system is supported and then maintained by a rewards system for […]. Culture

More Social Leadership v. More Social Systems

The Simple Shift

A leader changing her/his behavior to a model of for more openness & transparency is just an invitation to others, a suggestion, it only creates an option for people to follow: “Do or don’t either way, life goes on.” However, changing the systems (management, recognition, KM, decision-making, etc) that people operate within creates a new requirement […]. community

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One Systems Change to Change Them All

The Simple Shift

It was unquestioned compliance systems that led to the birth of the LMS. And rather than challenge this system, companies took the easy road and bought in and bought technology to address it (sound familiar?). From there, with lots of features & functions and space, they looked to move ALL types of training and even non-training […]. communication Compliance LMS Systems

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The Ins and Outs of Connecting Technologies in a Modern Learning Ecosystem

Speaker: TJ Seabrooks, former CEO at Rustici Software

Have you ended up with a collection of content inputs and data outputs that might be hard to wrangle? If your organization uses multiple LMSs and has content coming from many different places, or you’re heading in this direction, this webinar is for you.

Every Leader is a Follower Too

The Simple Shift

Let’s be honest, when people say “leader” they really mean manager or someone in the c-suite. Next, people think if these folks could become better listeners, build trust, reveal their failures, do the thing and everyone will follow, etc. then the trickle-down cultural effect will be amazing. Well, it’s not. Like you, I’ve been reading […]. leadership Organizational Design #management

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Social Learning @ Work – A Quick Start Guide

The Simple Shift

Today, with so many people physically (I won’t call it Social) distancing there is a mad scramble by organizations to support their employee learning needs. However, much appears to be in the form of formal efforts like online learning and virtual training. These each have value of course but there are some easier, more natural ways to […]. performance support Social Learning Social networks #performancesupport #sociallearning

3 Psychological Barriers to Leadership Buy-in

The Simple Shift

One battle those in the enterprise social space continue to fight is the battle for leadership buy-in. I was reminded of this by two articles I read recently, one by Andrew Gerkens in his recent “The real reasons senior leaders won’t use your ESN” and the other by Rich Millington of Feverbee who wrote in […]. cognitive dissonance enterprise 2.0 learned helplessness Social Learning cognitive Dissonance ESn leadership Learned Helplessness Psychology social networking

The Two Betweens

The Simple Shift

There are still concerns by leadership that internal social networking tools are used exclusively or mostly for casual exchanges about pets, humor, and vacations – the frivolous. The cry is that it’s a waste of time. I’ve argued it’s not. These are actually healthy signs of relationships between people that can foster good working relationships or […]. connection enterprise 2.0

Benefits in a Pandemic: What HR Leaders Need to Know

Building a benefits program for a diverse workforce has always been a top priority, but now it’s become both more important and complex with so much change and uncertainty. Download our latest guide that features emerging benefits employees expect in 2021 and beyond.

A Social Org is a Conversational Org

The Simple Shift

I talk a lot about a social organization and James Tyer and I will elaborate in our book, Social By Design, but I thought it would be helpful to share what we mean. A social organization is a conversational organization. And yes, all types exist and are encouraged as knowing people on a deeper level […]. communication conversation Organizational Design

The Unsurpriseable Organization

The Simple Shift

12 years ago… “What? People aren’t responding to our ads!? Quick! We need to engage with them on social media!” ” 8 years ago… “What? People are using their phones to find info and do research? Quick! We need to have a mobile strategy!” ” 4 years ago… “What? A job isn’t enough any more!? Quick! We have to make […]. collaboration communication Social Business Social networks #orgdesign

In Defense of the Distrusting Manager (sort of)

The Simple Shift

The Manager question of “If I can’t see them how do I know they’re really working…?” is typically met by most with anger and frustrated eye rolls. It appears an old school, industrial-era mindset type question reeking of control and distrust. But is this just surface level? Is what was asked, what was meant? Sure […]. communication conversations workflow

Supporting Remote Worker Learning – The Conversational Way

The Simple Shift

At the end of each day, ask employees to simply share their answers to 3 questions where others can see. For example, if in a shared document or a wiki or even better, an enterprise-wide social tool – where people can easily respond in short-form text and others can peruse their response and comment/ ask questions. […]. collaboration communication connection conversation #sociallearning #socialOrg Remote Seth Godin

Use Chaos to Build a Stronger Organization

Speaker: Stacey Harris, Chief Research Officer & Managing Partner at Sapient Insights Group

As we look to tomorrow, it is time to ask ourselves what lessons have we learned and how do we create flexible organizations that can survive what the future holds. Stacey Harris, Chief Research Officer for Sapient Insights Group, will share insights, data, and tools that are helping organizations adapt and even thrive in this difficult environment. She’ll discuss the emerging trends in the Learning technology market, and how these exciting new approaches to creating micro, adaptive, and personalized content is changing the face of workforce development while creating strong connections to business outcomes.

Has Social Learning Been Forgotten?

The Simple Shift

After I shared that I will be speaking at ATD’s TechKnowledge Conference, Helen Blunden remarked, “Fly the flag for social learning, it’s been forgotten”. It was an interesting and insightful remark given that my session on social strategy principles is just one of only two on the program. What happened? Here’s my thoughts. Training and […]. conference Social Learning social media

The 702010 Learning (Department) Model

The Simple Shift

I’ve always felt L&D as a department was kind of forced into that space since that’s how traditional organizational design works; skills, tasks, departments, etc. But unlike Accounting or Marketing, “learning” doesn’t play nice with ROI. We have also come to accept that “learning” doesn’t come in one flavor, i.e. training. Most, however, subscribe to […].

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The System Always Wins

The Simple Shift

Just beyond the org chart of authority and decision-making is what keeps it all in place; the systems of communication, trust, information flow and rewards. Change Organizational Design Syracuse

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Social Leadership: Encourage, Support or Model? Pick One.

The Simple Shift

Three ways leadership can advance social in their organization are through encouragement, support, or modeling. Let’s say if you have to have leadership pick only one, which would it be? I’d argue it’s modeling. Here’s why. By the very connotation of the word, Leader, Leaders lead the way. They go first. They don’t direct, they […]. leadership Social networks social platforms

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

When all we have is the work

The Simple Shift

For many now, remotely working, the only shared experiences are in the work we do together. No office to go to, no commute, no hallways, or break rooms with cold coffee. No physical building with iconic brand images, unifying colors, and no parking lot. No serendipitous observations of new shirts, haircuts, and glasses to marvel […]. community apart Remote working

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Organizational Social is a “Catalytic Mechanism”

The Simple Shift

Over 20 years ago Jim Collins penned the idea of Catalytic Mechanisms to transform organizations. He defined them as “devices that translate lofty aspirations into concrete realities.” Lofty aspirations today hover around buzz words like “innovation”, “responsiveness”, “collaboration”, “customer intimacy”, “employee engagement“, and today’s term de jour “digital transformation”. Collins said then, and it seems […]. openness Social Business transparency Catalytic Mechanism Jim Collins

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Failure Today is from a Failure to Innovate

The Simple Shift

No question businesses and organizations are hurting from the COVID crisis and the economic fallout. Some far worse than others. But hurting should be expected and rightfully blamed on the current situation but hurting is temporary like all pain. Failing altogether is not. The blame for failure falls squarely on an inability to innovate, to […]. collaboration Cynefin Dave Snowden leadership complexity innovation

Saving the Company but Killing the Culture

The Simple Shift

It’s a fact, the Business Cycle happens. Ride the wave of prosperity and growth and eventually suffer and endure the phases of contraction and pain. When things are good, good companies spend time on their employees and work to create an open and “engaged” culture. They know that employees who stay when they’re wanted to […]. collaboration Culture engagement leadership

[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

The Epitome of Social By Design

The Simple Shift

Context is critical for social activity. When at work (remote or physical) the vast majority of social activity is around and about the work people do. Knowing this, the work and work process are the ideal starting place for more strategic advancement of a social organization. Take organizational policies and protocols, written and unwritten. They […]. collaboration communication context conversation #socialbusiness #socialOrg Social By Design

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Seeing 90-9-1 As a Math Equation to Solve

The Simple Shift

The famous 90-9-1 of social networks is often debated as the numbers vary some based on perspective. Regardless of the numbers, most people lurk, many people contribute and a few people create. If you’re looking to up participation in your organizations ESN, here’s my advice, don’t put much energy in the 90 at all. Instead […]. collaboration communication enterprise 2.0 ESN Social Business social platforms

L&D is Primed to Drive Enterprise Social, So Why Aren’t They?

The Simple Shift

L&D, if they want it, is rightly positioned to lead organizational social. At it’s very core social is about community, collaboration and sharing. Those last 2 are vehicles for knowledge, strategy and tactics to be transmitted and are how new ideas flourish and old problems are solved. L&D’s function is helping a business achieve optimal […]. community E2.0 enterprise 2.0 ESN organizational learning Social Learning

What is Organizational Social Design?

The Simple Shift

6 years ago, shortly after I turned in my resignation to move on to a larger leadership role, the COO of my company called me to his office in an effort to convince me to stay. At the end, when he knew I wanted to move on, he asked me a question I never saw […]. Connectivism Organizational Design Social Learning Social network #OSD #OD #socialbusiness

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How Businesses are Managing the New Reality of Work: A Paycor Survey

We wanted to know how COVID-19 impacted businesses and their workforces. Did they need government funds? How many workers did they layoff or furlough? Are employees working from home now? How’s team morale? And perhaps most importantly, what are their plans for the future? This guide offers a pretty good idea of how business leaders are feeling, what keeps them up at night, and what approaches they’re taking to solve problems. Download the guide to see all the survey results and where your organization might stand comparatively.