Remove Action Learning Remove Business Remove Customer Service Remove Quality

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

50 Ways to Lever Learning

The Performance Improvement Blog

In a learning culture , formal training is just one of many methods used to facilitate employee learning. Instructor-centered class (fact to face) – traditional classroom in which instructor controls the content and learning process. (My apologies to Paul Simon.).

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A Complete Guide To Choosing The Best Online Course Platform

ProProfs

It leads them to online learning, which is projected to grow more than $241 billion by 2022. Currently, there are more than a dozen top learning management systems (LMSs) on the market, each catering to different user needs. At best, you can compare the former with Haiku Learning.

Beyond the status quo: how enlightened CLOs can enable true employee readiness

CLO Magazine

There’s a massive shift underway in the world of learning and development. Today, the shift is playing out against a backdrop of market volatility, rising unemployment and business closures. Collaboration: Establish best practice channels for employees to improve customer satisfaction.

Learning During Times of Growth

CLO Magazine

Many CLOs and other learning executives are walking with a bit more spring in their steps these days, and perhaps smiling a bit more often. The role of learning in supporting rapid organic growth can be seen in several initiatives being taken by Mike Barger, CLO of JetBlue Airways.

Sales 51

Highlights From Day Two of the Spring 2011 Chief Learning Officer Magazine Symposium

CLO Magazine

Day two of the Spring 2011 Chief Learning Officer magazine Symposium continued with more innovative learning strategies in Amelia Island, Fla. Bill Whitmore, CEO of AlliedBarton Security Services began the morning with a keynote on how to drive business performance through leadership branding. Whitmore asked the audience if their company can distinguish value and explained why a company’s leadership brand matters in the context of creating business results.

Free L&D webinars for November 2017

Limestone Learning

As learning specialists, we’re always thinking about how to make knowledge digestible and palatable—like those chocolate bars you wish you hadn’t eaten, only good for you! If you’ve been looking for a way to empower leaders to make better business decisions, this session is not one to miss.