The Performance Improvement Blog

JULY 31, 2014

Encourage risk-taking – Organizations that seek new solutions to old problems, creativity and innovation in their operations and products, employees who “think outside the box” and “walk the talk”, need to allow managers to make mistakes and learn from those experiences. This learning cannot be left to chance.

Culture 229

Culture Coaching Trust Performance Support 229

The Performance Improvement Blog

DECEMBER 16, 2015

Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Roleplay – people (usually two or three) acting out roles to learn about themselves and others by putting themselves in somebody else’s shoes.

Simulations 100

Simulations Case Study Wiki Performance Support 100

Jay Cross

FEBRUARY 17, 2013

Communities of practice. A Community of Practice (CoP) is a social network of people who identify with one another professionally (e.g. Chefs and workers in the kitchen who aspire to be chefs are a community of practice. Newcomers learn the ropes from working alongside veterans. About GoToTraining.

Diversity Training 51

Diversity Training Social Networks Communities of Practice Forum 51

Jay Cross

MAY 26, 2015

Corporate learning must expand from focusing on the classroom, which provides at best 10% of learning, to the entire organization where learning while doing is the rule. Training a novice may lead to productivity gains in the future. You can see that the product is only as good as the weakest link in the chain.

Metrics 36

Metrics Compliance Training Social Networks IBM 36