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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

Take the Humdrum Out of Homework

CLO Magazine

Elliott Masie is CEO of The Masie Center, an international think tank focused on learning and workplace productivity, and chairman and CLO of The Masie Center’s Learning Consortium. Students have come to expect and accept homework as an element of the learning process.

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50 Ways to Lever Learning

The Performance Improvement Blog

In a learning culture , formal training is just one of many methods used to facilitate employee learning. Instructor-centered class (fact to face) – traditional classroom in which instructor controls the content and learning process. (My apologies to Paul Simon.).

This Is What I Believe About Learning in Organizations

The Performance Improvement Blog

This world is one in which humans no longer make things or fix things or sell things or provide basic services. The Purpose of Business is Learning. But none of this is possible without learning. Companies must learn more deeply about their customers and markets.

Becoming a Learning Culture: Competing in an Age of Disruption

The Performance Improvement Blog

Social media allows restaurants, hotels, airlines, and travel services to market directly to us based on our personal interests. Apps give us car services and meals on-demand – no waiting. Any company, faced with these kinds of disruptive forces must keep learning.

Self-Directed Learning: Train Gen Z How They Want to Learn

KnowledgeAnywhere

In a LinkedIn Learning Survey with 2,000 Gen Z workers , it was reported that. 43% of Gen Z workers prefer learning based entirely on a self-directed approach while only 20% of L&D professionals plan to offer Gen Z learners this level of self-direction. Create custom learning paths.

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A Quest for Success

CLO Magazine

Senior management decided to adopt the one-week in-residence option with 42 participants per session, along with an action learning component focused on strategic, enterprise-wide business opportunities.”. Enhancing a company’s growth begins with its leaders.

Learning During Times of Growth

CLO Magazine

Many CLOs and other learning executives are walking with a bit more spring in their steps these days, and perhaps smiling a bit more often. The role of learning in supporting rapid organic growth can be seen in several initiatives being taken by Mike Barger, CLO of JetBlue Airways.

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Manager's Role in Learning and Performance Improvement

The Performance Improvement Blog

What should be a manager’s role in employee learning? In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Learning isn’t in addition to a manager’s job; it IS a manager’s job.

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OpenSesame Partners With ej4 to Add 700+ Courses to OpenSesame Plus

OpenSesame

OpenSesame is announcing an expanded partnership with video-based learning company ej4 to add 700+ mobile-friendly and short format courses to the OpenSesame Plus program. Including the rich content produced by our partners at ej4 adds tremendous value for our current Plus customers. ej4’s short format, mobile friendly content is where the industry is heading, and is what our customers are asking for. To learn more about OpenSesame Plus visit: www.OpenSesame.com/Plus.

Growing a Model for Leadership

CLO Magazine

Mindtree, an IT consulting firm founded in 1999 in Bangalore, India, by a group of 10 IT professionals, now employs more than 16,000 workers who provide e-commerce, cloud computing and digital transformation services from 43 offices in 17 countries, including a U.S.

The top 10 opportunity costs for single source content strategy

Xyleme

When you think about your company''s digital learning content strategy, what''s the first thing that comes to mind? Unfortunately, creating better eLearning is little more than making marginal improvements to the status quo. Learning content translates more cost-effectively.

The Challenges of Executive Education

Training Industry

Participants play an active role in their training, and their personal investment in the learning process has grown. These challenges include the transformation of the traditional learning model, the need to be agile and the existence of communities of practice. It’s not enough to simply digitalize your offering; new ways of passing on knowledge must be considered, including educational after-sales service, co-development, follow-up and on-demand virtual classes.

Free L&D webinars for October 2017

Limestone Learning

Join Panopto to learn nine things you may be doing the old way, why they're no longer necessary, and how updating your approach to video learning will enable you to maximize its value. In this webcast, you’ll learn: Three best practices for creating new videos.

Kevin Bruny: Man of the People

CLO Magazine

For Kevin Bruny, chief learning officer for Chesterfield County, Va., According to Kevin Bruny, chief learning officer of Chesterfield County, Va., “They don’t think they need a plan because they’re all about executing the daily services, but we disagree with that concept,” he said. “You would have a hard time finding a better learning officer anywhere. In Chesterfield’s 2012 survey, customers gave the county a rating of 82 percent.

Free L&D webinars for September 2018

Limestone Learning

New learning helps too, and September is full of free webinars that can add to your knowledge stores! The key to learning success in these instances, though, is getting this high-quality material to trainees as quickly as possible. Where to find learning evaluation resources.

Through the Workscape Looking Glass

Jay Cross

Learning Ecosystem, Learning Ecology, and Learnscape mean the same thing as Workscape. I don’t use the word learn with executives, who inevitably think back to the awfulness of school and close their ears. Many old hands will not tolerate them nor learn from them if they do.

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Eight Ways Learning Impacts Succession Planning

CLO Magazine

Learning leaders are integral to the succession management process because so much of it depends on developing and preparing high potentials for future responsibilities. Organizations with effective succession management processes can enjoy higher shareholder returns, greater profits, faster revenue growth, operating efficiency improvements, greater customer satisfaction and stronger overall employee engagement scores than those with less effective programs.

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Highlights From Day Two of the Spring 2011 Chief Learning Officer Magazine Symposium

CLO Magazine

Day two of the Spring 2011 Chief Learning Officer magazine Symposium continued with more innovative learning strategies in Amelia Island, Fla. Bill Whitmore, CEO of AlliedBarton Security Services began the morning with a keynote on how to drive business performance through leadership branding. He mentioned leaders should be expected to drive performance and deliver people and that a brand is a reputation created by behaviors.

How Authentic Is Your Leadership Development?

CLO Magazine

However, contemporary leaders who openly embrace conscious and authentic leadership styles such as Kevin Wilde, chief learning officer at General Mills, Jeff Weiner, CEO at LinkedIn, and Sheryl Sandberg, chief operating officer at Facebook, are re-envisioning effective principles developed by forerunners such as Bill George, formerly of Medtronic, and Daniel Goleman, father of the emotional intelligence theory. • Assignment of action-oriented developmental activities.

Learning 2014: Mobile and Social Opportunities

CLO Magazine

Many suggest mobile and social learning technology will have the greatest effect on organizations. Learning leaders believe they have passed through a difficult period and that the improving economy has caused a change in business expectations. • Embedded augmentation of learning.

50 suggestions for implementing 70-20-10 (3)

Jay Cross

The 20 percent: learning through others. Learning is social. People learn with and through others. Conversations are the stem cells of learning. The kids will learn a lot more this way. Companies need to take advantage of the social nature of learning.

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Free L&D webinars for November 2017

Limestone Learning

As learning specialists, we’re always thinking about how to make knowledge digestible and palatable—like those chocolate bars you wish you hadn’t eaten, only good for you! Marketing Training in Your Organization Join this extremely action packed and pragmatic webinar.

The Value of a Virtual Academy

CLO Magazine

When Microsoft needed a more efficient way to deliver education to its global finance function, it tore down the classroom walls and created a flexible, Web-based learning model. Prior to 2008, when it came to employee development, Microsoft held a subsection of course offerings in person twice a year in a centralized location in Europe, the Middle East and Africa and one in Asia-Pacific called Learning Weeks. What they learn can be immediately applied to their work.