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Manager's Role in Learning and Performance Improvement

The Performance Improvement Blog

What should be a manager’s role in employee learning? In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Individual, team, and enterprise performance can’t improve without learning. Learning isn’t in addition to a manager’s job; it IS a manager’s job. A hospital learns how to put the “wow” in customer service.

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Becoming a Learning Culture: Competing in an Age of Disruption

The Performance Improvement Blog

Any company, faced with these kinds of disruptive forces must keep learning. Employees must learn how to use new computers and new apps, how to operate new, high tech machinery, how to be responsive to customer demands, how to create innovative products and services, how to manage a multi-cultural, multi-generational workforce, how to work effectively in cross-functional teams, and how to plan for a future that is constantly in flux. Learning is just-in-time, on-demand.

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This Is What I Believe About Learning in Organizations

The Performance Improvement Blog

The Purpose of Business is Learning. But none of this is possible without learning. At its core, any high performing organization is about learning; continually using new information to become smarter, better, and more effective. To survive and thrive today, industries need innovation which is essentially about learning. Companies must learn more deeply about their customers and markets. Training Is Not Learning. Manager’s Role is People.

6 Steps To Creating Learning Ecosystems (And Why You Should Bother)

Learnnovators

70:20:10 has shone a spotlight on the limits of formal learning. In contrast, social and experiential learning continue to be veritable goldmines of productivity, placing learners at the centre of their story and demanding a major shift from Learning & Development professionals. Central to this cultural shift is the understanding that learning happens by learners, not to them. That’s where learning ecosystems come in.

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Training was key to drive a companywide culture that strives to deliver flawless execution on time, the first time, every time. To do that, everyone in the region needed to learn new skills, attitudes and behaviors. How did the firm turn it around?

Leaders Learning about Learning

The Performance Improvement Blog

I explained the limitations of formal training and the need for taking an organizational learning perspective. I argued that in order for any kind of learning intervention (training, coaching, mentoring, action learning, etc.) to have a positive impact on achieving the organization’s goals, managers had to take an active role in supporting learning. They wanted to know specifically what they could do to facilitate learning.

50 Ways to Lever Learning

The Performance Improvement Blog

In a learning culture , formal training is just one of many methods used to facilitate employee learning. In a learning culture, we start with the performance goal and then select the mix of methods that will help employees acquire and retain the knowledge, skills, attitudes, and beliefs they need in order to achieve those goals. Instructor-centered class (fact to face) – traditional classroom in which instructor controls the content and learning process.

A Manager's View of Employee Learning

The Performance Improvement Blog

I love the sense of understanding, enthusiasm and acceptance the leadership team conveys here regarding their role in learning. As you might expect, based on my input to a previous blog (3/25, Training Isn’t Learning ), I was delighted to see the emphasis on the necessary role of the manager! For me, ‘accountable’ means managers are as much, and maybe more, responsible as the individual learner for applying learning and delivering results.

Talent Development Strategies and Tips from Leading Organizations

eThink Education

Successful Talent Development is Purpose-Driven, Performance-Oriented, and Principles-Led. Creating a Culture of Learning. Encourage and reinforce the importance of learning. Combining Talent Development and Overall Company Culture.

Time for a New Look at Learning: Or What I Learned from Reading “Informal Learning at Work”

Pract.us

Your team learns informally all the time. You can support those efforts for more learning bang for your buck. With a shift in your views about what learning is, you can still build a powerful learning organization and demonstrate the value to executives at the same time. A native of New Zealand, Paul Matthews has always applied the practical, no-nonsense approach he learned growing up on a farm to his work in the corporate world. So What is Informal Learning?

Beyond the status quo: how enlightened CLOs can enable true employee readiness

CLO Magazine

There’s a massive shift underway in the world of learning and development. It’s a perfect storm of pressure, in which chief learning officers weigh ROI and manage digital disruption across industries as they pivot from the age of the customer to the age of the employee.

LXP: Reimagining Employee Learning Experiences in Corporations

PSB

Hence, it becomes challenging for them to arrange the time for learning throughout their busy schedules. This is where Learning Experience Platform (LXP) comes into play. It assists them with which course to opt, skills to learn, and domains to explore to advance in their career.

Burnout & Leadership Development

Abilitie

When you hear this coming from one of your top performers, it can (and should) cause alarm. On the other hand, consider when you’ve been in a role that wasn’t challenging - you probably felt underused and underappreciated. Experiential Learning Leadership Development

Managers are the key to learning and development

Litmos

For as much time as we spend talking about learning management, companies do not seem to spend a lot of time thinking about learning and managers. This creates huge blind spots within organizations because managers play critical roles in every aspect of learning and development — from strategy to design to delivery to measurement. Context : Managers know how learning relates to the job at hand. Modern learning is all about personalization and contextualization.

The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

Download The Essential Guide to Learning Analytics in the Age of Big Data and keep it as your eLearning secret weapon! This article is designed to be your A-to-Z guide to learning analytics. You’ll discover: The basic concepts of learning analytics. Level 2: Learning.

What is Social Learning (And How to Adopt it)

Docebo

Social learning can help today’s organizations keep up with the pace at which their business moves. More and more, organizations are turning to social learning to deliver exciting e-learning experiences to their employees, customers and partners. Learning is all about the interactions we have across all facets of our lives: we talk to people, we listen to what they’re saying, and then aim to apply or consider the insights that person is bestowing upon us (and vice-versa).

Training for a Mentally Healthy Workplace

Litmos

These absences and the mental illness affecting workers can have a large impact on workplace culture. This includes morale, productivity and the overall performance of an organisation. To effectively integrate this valuable learning into your organisational culture, the relevant takeaways from mental health training must be built into leadership training programs. promoting the strengths of their workers and recognising and rewarding positive actions.

40+ of the World’s Best Sales Training Programs to Get Your Team Into Shape

Sales Hacker

High performers deliver as much as eight times the output of their peers, according to McKinsey. After all, it’s a no-brainer that making do with average performers pins your brand smack at the center of irrelevance. Data abound and offer solid proof: The vast majority (80%) of high-performing sales teams consider their training process as very good or outstanding. 40+ of the Best Sales Training Companies To Turn Your Team into High Performers. Action Selling.

Corporate Training Trends 2020

Unboxed

The Future of Corporate Learning. Top 4 Learning and Development Trends in 2020. Now it’s time to talk about what you don’t know (but should) about workplace learning and employee development. Trend #1: Actionable Coaching. Action learning projects.

Learning During Times of Growth

CLO Magazine

Many CLOs and other learning executives are walking with a bit more spring in their steps these days, and perhaps smiling a bit more often. They are coming out of budget meetings feeling less like “executioners” ready to cut payroll and more like “executors,” ready to execute learning and knowledge management strategies in support of growth. The role of learning in supporting rapid organic growth can be seen in several initiatives being taken by Mike Barger, CLO of JetBlue Airways.

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Growing a Model for Leadership

CLO Magazine

From there, the model measures three dimensions: learning agility, leadership competence and self awareness. Learning agility — the ability of a leader to succeed in new situations — is the core of the model and is designed to measure a leader’s adaptability. Each track is aligned to the decision-making styles of high performing leaders in the technology industry. Santhanam called the process “homing and cultural immersion.”. “We

Eight Ways Learning Impacts Succession Planning

CLO Magazine

Learning leaders are integral to the succession management process because so much of it depends on developing and preparing high potentials for future responsibilities. It ensures capable leaders are ready for critical roles, fosters business continuity, aids talent retention and can strengthen a company culture. Development plays a key role. Identify target roles. Most organizations include roles at the top of the house in succession planning.

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Sprinting Toward the Finish Line

CLO Magazine

As former football great Peyton Manning and country music crooner Brad Paisley banter back and forth on television commercials telling viewers and customers alike that “Nationwide is on your side,” it wouldn’t be a stretch for the pair to riff off the popular jingle by adding that the insurance giant is also on the side of its 31,000 employees when it comes to learning and development. Enabling learning is much more a part of everyone’s role here,” said Diane L.

How Authentic Is Your Leadership Development?

CLO Magazine

CLOs may already know who they want to pull into leadership development programs, but it pays to include high potentials at lower levels to add cultural and business performance value. In today’s dynamic workplace, each person is responsible for demonstrating leadership within the context of his or her environment, regardless of title or role. Pasmore said growth requires organizations to accelerate talent development for key roles.

70:20:10 - Beyond the Blend

Charles Jennings

The term ‘blended learning’ first appeared in the late-1990s when web-based learning solutions started to become more widely used and were integrated on one way or another with face-to-face methods. There are many other examples of ‘blending’ learning stretching back into the past, too. However, the incorporation of technology into learning or training delivery has given blended learning a boost. Blended learning almost always falls into the ‘adding’ category.

Free L&D webinars for October 2017

Limestone Learning

Join Panopto to learn nine things you may be doing the old way, why they're no longer necessary, and how updating your approach to video learning will enable you to maximize its value. In this webcast, you’ll learn: Three best practices for creating new videos. About the benefits of peer-to-peer video-based learning. And you'll learn how to do it all using nothing but standard PowerPoint and a good story. High-performing companies see their managers differently.

Through the Workscape Looking Glass

Jay Cross

It’s relationships and culture and secret sauce. Learning Ecosystem, Learning Ecology, and Learnscape mean the same thing as Workscape. I don’t use the word learn with executives, who inevitably think back to the awfulness of school and close their ears. Let’s talk about performance.” . In the same vein, I talk about Working Smarter instead of informal learning, social learning, and so forth. However, compliance is not learning.

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Free L&D webinars for September 2018

Limestone Learning

New learning helps too, and September is full of free webinars that can add to your knowledge stores! The key to learning success in these instances, though, is getting this high-quality material to trainees as quickly as possible. During the session, you will learn: About the latest eLearning trends, tools, and strategies to consider when building an engaging and future-proofed training program. the webcast will also examine elements of a live simulation in action.

Working smarter

Jay Cross

I don’t talk much about training or learning any more. You can train people but they may or may not learn. Learning is better than training, but learning is not enough to make sure the job gets done. Sometimes it’s easier to add smarts to the workflow (performance support) than to stuff things into people’s heads. Moreover, people often fail to put what they learn into practice. It may or may not involve learning. Higher ground.

Reframing 70:20:10, The Anatomy of Workflow Learning

Design 4 Performance

As a designer of 70:20:10 influenced solutions, I’ve found myself increasingly using the concept of ‘workflow learning’ to inspire, explain, and frame my approach. Workflow learning begins and is framed by the dynamic interplay between behaviour and mindset. That’s worth emphasising because, in my opinion, the relationship between experience and reflection is the key driver of learning and change. SOCIAL LEARNING IN THE WORKFLOW.

Free L&D webinars for November 2017

Limestone Learning

As learning specialists, we’re always thinking about how to make knowledge digestible and palatable—like those chocolate bars you wish you hadn’t eaten, only good for you! Wednesday, November 1, 2017, 11AM – 12PM PT: How to Be a Coaching Style Manager (Free for ATD members) As a manager, your job is to lift up all the employees in your performance spectrum—high-, medium-, and low-performers—and help them do more work, faster and better, every step of the way.

The Benefits of Creating a Leadership Legacy

CLO Magazine

Effective leadership occurs when the leader strengthens others’ capacity to learn, to reflect and to extract meaning from their learning. Learning leaders may need to take responsibility to design efforts to reframe the notion of legacy as something that is not only passed on at the end of a career, but that is passed along throughout a career. His client reports both improvements in morale and performance that would not otherwise have been realized.

The Value of a Virtual Academy

CLO Magazine

When Microsoft needed a more efficient way to deliver education to its global finance function, it tore down the classroom walls and created a flexible, Web-based learning model. Prior to 2008, when it came to employee development, Microsoft held a subsection of course offerings in person twice a year in a centralized location in Europe, the Middle East and Africa and one in Asia-Pacific called Learning Weeks. What they learn can be immediately applied to their work.

Year in Review - 2016

The Performance Improvement Blog

The theme of creating and sustaining a learning culture in organizations continued to influence most of my blog posts in 2016. David Grebow and I also used our blogs to introduce the concept of “managing minds” (not hands) and how that contributes to learning in organizations. As a way of review, I’ve selected five blog posts about a “learning culture” and “managing minds” from 2016 that had the most interest from readers.