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Working smarter

Jay Cross

I don’t talk much about training or learning any more. You can train people but they may or may not learn. Learning is better than training, but learning is not enough to make sure the job gets done. Moreover, people often fail to put what they learn into practice. It may or may not involve learning. Empowering people to take action rests on clearing obstacles out of the way and incorporating next practices into workflow. Higher ground.

Through the Workscape Looking Glass

Jay Cross

Learning Ecosystem, Learning Ecology, and Learnscape mean the same thing as Workscape. I don’t use the word learn with executives, who inevitably think back to the awfulness of school and close their ears. In the same vein, I talk about Working Smarter instead of informal learning, social learning, and so forth. Some people denigrate informal learning but nobody’s against Working Smarter. However, compliance is not learning. Action learning.

IBM 55