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Working smarter

Jay Cross

I don’t talk much about training or learning any more. You can train people but they may or may not learn. Learning is better than training, but learning is not enough to make sure the job gets done. Moreover, people often fail to put what they learn into practice. It may or may not involve learning. Empowering people to take action rests on clearing obstacles out of the way and incorporating next practices into workflow. Higher ground.