The Performance Improvement Blog
SEPTEMBER 14, 2018
This world is one in which humans no longer make things or fix things or sell things or provide basic services. To survive and thrive today, industries need innovation which is essentially about learning. Companies must learn more deeply about their customers and markets. Work is No Longer Work . The nature of work is changing.
The Performance Improvement Blog
SEPTEMBER 17, 2013
An engineer in a prototype department of a manufacturer learns how to operate a 3D printer. Cross-functional team members in a marketing firm learn how to run their project meetings more effectively. A hospital learns how to put the “wow” in customer service. Learning breeds learning and success breeds success.
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The Performance Improvement Blog
JULY 31, 2014
This could be information about such things as how to improve individual performance, how to work more effectively as a team, how to plan and make decisions as an organization, how to help customers use products and services, and how to find out what is needed in the marketplace.
The Performance Improvement Blog
FEBRUARY 17, 2017
Social media allows restaurants, hotels, airlines, and travel services to market directly to us based on our personal interests. Apps give us car services and meals on-demand – no waiting. These services are competition for established companies and are changing the industry and guest expectations.
The Performance Improvement Blog
DECEMBER 16, 2015
Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Roleplay – people (usually two or three) acting out roles to learn about themselves and others by putting themselves in somebody else’s shoes.
The Performance Improvement Blog
DECEMBER 20, 2011
They are examining practices that have been proven to be effective and applying this experience to their own delivery of services. They are taking adult learning theory and systems thinking, combining that with evidence from program evaluation studies, and using the information to make their own organizations more effective.
CLO Magazine
MAY 3, 2013
One example highlighting a successful partnership between learning and the line comes from Emanate, a mid-sized integrated marketing communications agency. Emanate’s CEO, Kim Sample, was building a culture of fast-response, never-satisfied client service.
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