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Top 3 ways an intelligent learning platform helps you implement your best customer service training ideas

Matrix

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Unleashing the potential of talent fused with artificial intelligence: Developing future-forward skills in the contact center

CLO Magazine

In today’s digital age, customers seek immediate solutions and personalized interactions across various channels. Convenience, speed and tailored experiences are now the gold standards of customer satisfaction. Rethinking contact center work means embracing digital channels that align with customers’ preferences.

Skills 72
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A new workforce reality: “remote first” work

OpenSesame

Seize the opportunity and invest in instant messaging software for your employees such as Slack. . Don’t be embarrassed by background activity. Choose a time in the day that you’ll turn off the computer and put your phone, at least email and instant-messaging, in do not disturb mode. Time management reigns supreme.

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Embrace Active Learning (And 7 More Call Center Training Tips)

Continu

If your call center agents aren’t making a good impression, you’re going to lose customers. Today’s customer service agents need to contend with problems that just didn’t exist before. Effective customer service agents of any type need to be empathetic. And poor customer service only amplifies those feelings.

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5 Blended Learning Activities to Consider for Memorable Corporate eLearning Courses

eFront

In this article, we’ll highlight the top 5 blended learning activities you should consider for your corporate eLearning program. How To Create A Memorable Corporate eLearning Course: 5 Blended Learning Activities To Include. Here are 5 blended learning activities that you should consider for your next corporate eLearning course.

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Successful Zoom Webinar Training: How To Create The Best Training

Spark Your Interest

And how to use interactive activities to deliver successful Zoom webinars and increase the participants’ satisfaction and learning. Zoom is a cloud-based video conferencing service. It is intended for businesses to work remotely and offers a wide range of services to accommodate any business’s needs. What is Zoom?

Training 153
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5 Key Strategies for Retaining Retail Employees

Edume

Losing employees in this sector is costly - not just thanks to lost investments into sourcing and hiring talent, but also in terms of the impact this has on retailers’ ability to provide a high quality of service to their increasingly fickle customer bases. Our customers include Uber, Deliveroo, Gorillas, gopuff & Wolt.