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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

Behavior 221
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How to Leverage Data Insights to Support Strategy Activation

TIER1 Performance

How can data help inform decisions that support strategy activation? Based on the science of healthy and high-performing teams, these workshops helped Medstar leaders build on the “bright spots” of the leader and associate experience, as well as surface opportunities or challenges associated with patient experience data.

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On-Demand Brilliance: Elevate Training with AI Chatbots

Infopro Learning

The modern workplace is a whirlwind of change, demanding companies and their employees to adapt and acquire new and relevant skills constantly. These intelligent assistants, powered by clever algorithms and natural language processing, are transforming how organizations support on-demand employee training.

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How to Develop an eLearning Program for Human Resources (HR)

learnWorlds

Human resource development is the ongoing process of training, upskilling, and reskilling employees’ skills and knowledge. Employees are not acting to their full potential if their skills are outdated or do not follow company procedures correctly. Tools like storyboards and learning activities can help organize your ideas into a plan.

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Trends in Customer Training LMS: What to Expect in the Future

Paradiso

With the ever-changing business world and the challenge of losing customers, companies understand the importance of teaching customers effectively. Providing training and support to customers is crucial for long-term success. Explore the latest trends in customer training LMS to enhance your skill and knowledge.

LMS 91
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Fundamentals of Managed Training Services

Infopro Learning

In recent years, the volatile business environment and the impact of ever-changing customer needs have resulted in the transformation of managed training services. Let’s take a look at a few key ingredients for managed learning services : Prioritize Performance. One of the main objectives of training is performance enhancement.

Services 415
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Evaluating soft skills

Clark Quinn

As has become a pattern, someone recently asked me how to evaluate soft skills. And without being an expert on soft skill or evaluation, I tried to answer on principle. So here’s an extended riff on evaluating soft skills. I started with wondering what performance outcomes would you expect for soft skills.

Evalution 210