Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

7 Top Skill-Building Activities That Are Ideal For Customer Service Online Training

TalentLMS

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations.

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

companies to build their own custom solutions”. DIAGNOSE Go through learning activities, classroom, elearning, etc. skills to use on the job via a highly structured activity. activities as part of the very fabric of the program. customer service and innovation.

How a Time Management eLearning Course Can Boost Productivity

eLearning Brothers

People who manage their time effectively are productivity ninjas. Productivity. Be sure to schedule some breaks throughout so you can stay productive and not force hard work when your body or mind isn’t up to it. What activities throw you off track?

Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Product Launch Training White Paper curriculum design product launch

Empower your company trainings with Custom LMS by Paradiso Solutions

Paradiso

Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution?

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How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

8 Unexpected Ways To Use Microlearning Online Training Activities

eFront

In this article, we’ll discuss 8 unexpected ways to integrate microlearning online training activities in your corporate eLearning program. How To Use Microlearning Online Training Activities. Hollywood-Worthy Product Knowledge Demos.

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. new or different and actively seek disruptive technologies to fuel. of future Activities. Activity) Which of the following is required. Activity) Which password is.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

eLearning Activities and Interactions

eLearning Brothers

What products might help this company process customers’ payments?”. “You see a customer at the counter complaining about their cold food. The customer is visibly angry. Visit our other sites: eLearning Activities , eLearning Games , Articulate Skins.

E-Learning Design Part 6: CDSM’s Active Learning Model™

CDSM

In this final post in the series, we’re going to reveal how we ensure that sound theory is turned into exemplary practice, by giving you an insight into the formula we use for producing successful e-learning content for our customers – a formula we call our Active Learning Model™.

State of the Front-Line Manager

how individual contributors perform, increases that show up in engagement, retention, and productivity. customer service group, shift managers in your retail. manager, talent developer, motivator, customer. productivity, engagement, and. their time on those activities.

How to Train Your Customer Facing Employees

Kitaboo

You ask the salesperson if it’s available, but he asks you to wait and attends another customer instead. That one salesperson- who could have asked another staff member to assist the customer or could have answered the customer’s query for a minute before politely excusing himself to attend to the new customer. This shows how important it is to have quick-thinking and proactive customer facing employees. Active listener.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

How to Integrate Product Knowledge Into Your Launch Curriculum

Bottom-Line Performance

Your company’s new product is about to launch and it’s time for the launch event. Reps are flown in from all over the country, or the world, to learn about the new product they will be selling. Our Product launch framework. Turn Product Knowledge Into Pre-work.

7 Extended Enterprise Online Training Activities To Wow Your External Partners

eFront

In this article, we’ll highlight 7 wow-worthy online training activities to include in your extended enterprise training program. How To Wow Your External Partners: 7 Extended Enterprise Online Training Activities To Consider. Product Video Demos.

Ten Steps to a Successful Product Launch Training Implementation

Bottom-Line Performance

We often support clients with complex products to bring to market. The training that supports these product launches is always a multi-faceted collection of learning solutions that must meet the needs of several different learner groups.

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. However, what has changed is the way organizations are utilizing webinars to train their employees for an in-depth understanding of their products and services.

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Readymade Courses or Custom eLearning Development – When to Choose What

Enyota Learning

When you are looking to implement an eLearning strategy in your organization, you will inevitably face the decision of either choosing a bunch of readymade courses or developing a custom eLearning program.

The Link Between BYOD and Increased Productivity

TOPYX LMS

A BYOD policy also makes it easy for employees to access corporate data and online training materials, which can increase productivity. Of all the benefits listed here, increased productivity usually pleases company leaders most.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

7 Ways To Identify Your Top Talent Through Online Training Activities

TalentLMS

In this article, we’ll highlight 7 tips to use online training activities to see which employees are rising stars. How To Identify Your Top Talent Through Online Training Activities. Here are 7 tips to identify top performers within your organization through online training activities.

Design Activities the Way You Need, Not How LMS Wants

EthosCE

Your understanding of their educational needs is instinctive: from day one you’ve studied how your learners respond to activities content, and you’ve chosen the most effective educational tools to help them reach their goals. Activities customization shouldn’t be a struggle.

Turn Your Product Knowledge Training into a “Hero’s Journey”

Knowledge Guru

Teaching call center employees how to follow a critical procedure or pushing product information to sales reps in an exciting way is not a simple task. Here are three ways you can transform your next training initiative from required activity to heroic quest.

How to Drive Revenue from Your eCommerce Product Videos

3Play Media

Today’s consumers seek a retail experience that offers the best of both the on- and offline shopping worlds—combining personalization with competitive prices, choice with detail, and product tangibility with convenience. Where are they most active online—and how can you reach them there?

Online Learning Trends Enhancing Employee Productivity in 2017

TOPYX LMS

Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. 3 Corporate Online Learning Trends That Can Boost Employee Productivity in 2017. The post Online Learning Trends Enhancing Employee Productivity in 2017 appeared first on TOPYX.

Embrace Active Learning (And 7 More Call Center Training Tips)

Continu

If your call center agents aren’t making a good impression, you’re going to lose customers. Today’s customer service agents need to contend with problems that just didn’t exist before. Effective customer service agents of any type need to be empathetic. Or accept product returns?

6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates.

Unearthing the Power of Active Workflow Listening

Braidio

Businesses can save costs, time, and energy by utilizing active workflow listening. Active workflow listening is a solution first vs learn first outcome by which employees can crowdsource an immediate answer from company tribal knowledge by using keyword search or real-time communications. Constant learning on the go through active workflow listening helps to keep employees’ mistakes low and productivity high. ACTIVE WORKFLOW LISTENINGK.

How to Improve Product Knowledge for Frontline Staff

Lemonade

When customers walk into brick & mortar locations, they expect more than just friendly staff. They want employees to be product experts; able to recommend relevant options and answer any questions they have. They know their products. Customer Experience Impact Report.

Active Loyalty in the Lifelong Learning Business

WBT Systems

How can you earn their active loyalty and be the first place members turn for lifelong learning? Customer loyalty is a problem for every brand. Customers have choices. Customers exhibit two types of loyalty: Passive loyalty based on convenience.

The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want.