Remove Activities Remove Custom Remove Sales Remove Services

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

7 Top Skill-Building Activities That Are Ideal For Customer Service Online Training

TalentLMS

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations.

6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

How to Build Better Customer Service in Retail

GoConqr

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The mantra “Customer is King” is a glaring truth.

Top 10 Sales Enablement Tools to Empower your Sales Force

Kitaboo

What is a Sales Enablement Tool? A sales enablement tool/ platform provides your sales force with all the resources they need to engage with prospective buyers and increase the chances of a sale. Here are some of the best sales enablement tools: 1.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. .

Steal this Sales Copy Formula to Sell More Courses!

LearnDash

Your course is complete, your website is up, and now there’s only one thing left to do—reel in customers for your amazing course. If you have accurately identified your target market , writing effective sales copy will be much easier for you.

Sales 241

Finally! A Brain-Based Consultative Sales Program

Learningtogo

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Certification is based on extensive research of top-performing sales professionals in many different industries. Consultative Sales Planner (PDF). CONSULTATIVE SALES CERTIFICATION MODULES.

Brain 100

How To Integrate Automation Into Your Sales Process

Your Training Edge

This can be quite tough to achieve especially if sales representatives spend most of their days doing routine tasks that can easily be automated to save time and energy. For this post, we show you four ways you can integrate automation into your sales processes to save on both time and money.

Sales 130

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. When used to index against peers of the same size, ARPAR can help track the performance of other revenue-generating activities from a hotel, such as restaurant operations, casinos, banquets, and conferences.

Are You Making this Mistake with Your Retail Sales Training?

Learnkit

The increasing complexities of products these days are demanding a more knowledgeable sales process. They have a deep understanding of their products, services, capabilities, as well as their customers preferences and needs. With this rich understanding, they transform their role of simply pitching a product, to building relationships with customers, which results in much greater sales success.

Sales 133

All Roads Lead to Customer Experience

Litmos

Before I jump into today's post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE attendees to join my session in the SAP Litmos Thought-leader Track on Wednesday, May 8 at 9AM (ET) in Room C. How often do you interact with customers?

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

Why Custom eLearning is “the New Black” for Sales Training

PulseLearning

Traditionally, sales training was a face-to-face affair, delivered in the classroom and incorporating demonstrations from an instructor and role-play activities for participants to learn the practical application of new skills. Today, however, a growing number of businesses are geographically dispersed nationally and even globally, which calls for a smarter solution to sales training. You could even say that custom elearning is “the new black” for sales training.

Everything You Must Know Before Selecting Gamification Services

Hurix Digital

An integral element of any learning or training program, gamification helps to simplify learning and make it more immersive and interactive through active participation and observation. According to a report by Mordor Intelligence , the global gamification services market was valued at USD 5.5

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

All You Need to Know About Measuring Your Customer Training ROI

Your Training Edge

Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes.

ROI 141

Embrace Active Learning (And 7 More Call Center Training Tips)

Continu

If your call center agents aren’t making a good impression, you’re going to lose customers. Today’s customer service agents need to contend with problems that just didn’t exist before. Effective customer service agents of any type need to be empathetic.

Life in the Fast Lane: Training for the Automotive Industry

Litmos

And, that’s just in regard to non-customer-facing teams. Car sales demand that all parties at the dealership perform at their best because every deal is a major life purchase, fused with emotion. In the sales office? There’s also the challenge of offering customer training.

Five Focuses For Sales

Your Training Edge

Many of us believe the “if it ain’t broke, don’t fix it” idea when it comes to our sales processes. Although this is a great way to keep a good thing going, there are some sales concepts you can focus on for the New Year that will not only keep your sales moving, but may improve them, as well. Make an effort to focus on these five sales elements in every customer interaction. Next, try spinning your sales language.

Sales 118

Customer Connect, Social Media, and Animals!

Origin Learning

It isn’t just man and machines anymore…even an animal can fit in a customer-connect strategy. The quest to improve efficiency, upskill oneself, to become focused, and take on greater responsibilities exposes one to the new-age digital media for learning and development-related activities too.

4 Sales Demo Tips That All Enterprises Should Be Using in 2020

Cloudshare

Sales. It’s that one area that can make or break even the best products and services. Sales demos are a useful tool that many software companies rely on to showcase what their product can do. Today, the sales process is driven by customer experiences.

Sales 52

Ash Brokerage Boosts Sales with Agile Learning and Collaboration

Allego

For Executive Vice President of Retirement Mike McGlothlin, the ultimate goal was to create a championship-level wholesaling firm to serve its financial advisor customers. “We I have a seasoned and grizzly sales force and they’re not always so quick to want to try new things.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. Remember that it is different from a commercial video that advertises products and services in one important aspect. Identify the Potential Customer.

Video 130

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I also managed our outbound messaging to customers.

Demystifying Sales Enablement: What Is It, Why It Matters, And How To Do It Right

Sales Hacker Training

To see what selling on steroids looks like, check out companies with the best sales enablement strategies. It’s an up-and-down ride that moves the needle where it matters, driving sales teams to peak performance and customers to brand loyalty. . What is Sales Enablement?

Sales 98

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Creating Memorable Customer Experiences will Save your Retail Location

Learnkit

Even though my small babysitting budget limited my big ticket purchases, it was still a fun, social activity that I always looked forward to. The importance of maximizing every customer interaction has never been more important.

Custom 151

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. However, what has changed is the way organizations are utilizing webinars to train their employees for an in-depth understanding of their products and services.

Trends 114

Social Learning in Financial Services – Tales from the Real World

Dashe & Thomson

The financial services industry has evolved a lot over the last decade. These are people who prefer to be on the phone talking to their customers or meeting with them over lunch.

7 Online Sales Training Tips To Help Your Sales Team Seal The Deal

Docebo

Help Your Sales Team Seal The Deal Using 7 Online Sales Training Tips. Every employee is a valuable member of the team, but your sales staff are the ones who ultimately rake in the profits. Highlight every step of the sales process. Focus on active listening skills.

Sales 143

How to solve the three biggest problems with sales enablement

Docebo

Sales teams are more distracted and busier than ever, yet the organizations they work for have largely kept their training strategies the same, with the majority of training resources earmarked for formal learning and event-based training.