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Top Customer Service Skills Every Employee Should Have

Infopro Learning

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

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Discussion with Lucid Meetings

Kapp Notes

We offer a solution for working teams to help improve the quality and effectiveness of their meetings. Many of the traditional screen sharing applications and services grew out of the need to transition face-to-face sales or training presentations to virtual meetings, and thereby save travel time and money. So give it a try!

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The Coherent Organization

Jay Cross

The underlying concept is that organizations and their people are members of many different types of networks, for example, communities of practice, the company social network, and close-knit collaborative work teams. Harold made a key addition: Work teams collaborate; learning networks cooperate; communities of practice do both.

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Global digital tribe

Learning with e's

Most anthropologists agree that a tribe is a (small) society that practices its own customs and culture, and that these define the tribe. These often exhibit customs and cultural values that separate them from activities that occur in ''real life'' contexts. The global digital tribe has many smaller sub-sets we can call clans.

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Do you know what the advantages of e-learning are for companies with distributed teams?

isEazy

Online courses allow the same training to be given to all of your teams in addition to centralizing monitoring tasks: the company can, for example, train the team in areas such as corporate culture, basic competencies for each position (negotiation, work team management, etc.) or even the company’s own products.

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Your next employee training techniques are on this list!(Part 2)

eFront

Aside from on-the-job training, another example of experiential learning is shadowing – an activity where a junior employee is assigned to observe how a more experienced colleague applies the required skills at work. Online learning can also be used for collaborative work and projects between remote working teams.

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Your Employees Deserve Better Training in 2020

KnowledgeCity

Picture the following scenario: it’s early on a Friday morning and you usher your work team into the conference room for their quarterly group training activity. Your team seems low energy and not terribly committed to your presentation.