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How does a Digital Adoption Platform Help Customer Support?

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Customer service is the direct link between your business and your customers. The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. Companies can turn satisfied customers into booming businesses by providing the right training, technology, and work environment.

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Enterprise Software Adoption – Best Practices for 2021

Infopro Learning

Providing your organizations with high-quality, comprehensive software adoption training is one the most effective ways you can increase adoption rates. We have shared the top software adoption best practices for 2021 and beyond. Develop a Remote-Friendly Adoption Strategy. Develop a Remote-Friendly Adoption Strategy.

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Performance Support – Your GPS for Work

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Performance Support- Your GPS for Work. My GPS supported me every step of the way to make sure I didn’t make the wrong decision. What is Performance Support? Performance Support is defined as guiding or training your employees in the moment they are doing work. Performance Support can take many forms.

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Product Adoption vs User Adoption: Hint—they’re not the same

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Product Adoption vs User Adoption: Hint—they’re not the same. The terms product adoption and user adoption are often used interchangeably when discussing B2B software and SaaS solutions. Product adoption refers to customers adopting third-party software or SaaS products. Product Adoption Strategy.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Team Performance Consulting for Increased Productivity

Infopro Learning

Today organizations are rapidly transforming their everyday business practices to improve efficiency and better meet changing customer needs. Many organizations have adopted new software, processes, and procedures to adapt to the current market. However, these rapid transformations can disrupt employee performance.

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Enable Your Sales Team with a Digital Adoption Platform

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In these moments, a digital adoption platform , also called a DAP, can transform how your sales team operates. Wond Zeal’s Digital Adoption Platform serves up content at the exact moment your sales team needs it; learn how. . A DAP supports sales enablement in several ways. Support field and remote salespeople.

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