Adopt Communities of Practice Firewalls Knowledge Worker 
Jay Cross
APRIL 16, 2013
Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. How workers learn now. Think about a go-getter knowledge worker learns something new. [6]
Jay Cross
JULY 17, 2012
Many of the corporations that adopted eLearning fell under the same mistaken spell that beguiled investors. Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Workers are disgruntled. Real learning takes place elsewhere.
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