Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

Custom 52

Custom Metrics Adoption Adopt 52

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Beyond the Horizon: The future of LLMs in corporate training and customer education is bright.

Blended Learning 52

Blended Learning Custom Education LMS 52

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Reduced workload for the help desk staff.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Kitaboo

APRIL 23, 2024

Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. They are customized for different departments, ensuring that employees gain comprehensive knowledge. Evaluate the ease of use of the application to ensure user adoption.

Video 52

Video Diversity Training Compliance Training Guide 52

IT Training Department Blog

MARCH 5, 2024

Most tools that provide employees contextual help are digital adoption platforms (DAP) geared towards consumer software rather than employees using company software. Contextual help software is not just a tool but a game-changer in driving employee proficiency and accelerating software adoption and accuracy rates within organizations.

Software 96

Software Help Corporate eLearning Player 96

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers. But wait, there’s more (below ). #1. Onboarding partners. #4.

LMS 246

LMS Organization Case Study Learning Management System 246

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Back in 2011, Carl Knerr was the Services Director at Avaya.

YouTube 75

YouTube Authoring Tools Custom Video 75

Integranxt

APRIL 1, 2024

Backed by Google’s vast knowledge base, Gemini prioritizes factual accuracy, making it a powerhouse for tasks requiring precise information retrieval and analysis. Feature Face-off Conversational Abilities: ChatGPT impresses with its wide-ranging knowledge base and adaptability, engaging users in meaningful dialogues.

Conversation 52

Conversation Google Pinnacle Gartner 52

Dashe & Thomson

MAY 8, 2011

In both cases, much of the trick when it comes to user adoption has to do with getting the word out early and often about the tools you are developing. As VP, Instructional Design Services for Dashe & Thomson, Inc. In a recent post What Makes a Successful Community Manager? Liam McCoy: Thanks for this. Properly d.

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

Schoox

DECEMBER 15, 2023

These learners could be third-party resellers of your products, employees at a partner company, or customers. Customers: If you provide a product or service that requires guidance, it’s essential to deliver that training in a way that’s easy to access and understand. It also ensures uniformity and consistency in brand voice.

Enterprise 52

Enterprise Diversity Training Benefits Association Learning Management System 52

Hurix Digital

AUGUST 9, 2022

Pushing for the adoption of a cost-effective, state-of-the-art, and the best learning management system (LMS) can help drive greater efficiency, inter-connectedness, and scalability to your operations. Helping your team upskill and expand their knowledge base is even more critical for smaller teams since they play multiple roles.

LMS 98

LMS Learning Management System System Business 98

Epilogue Systems

MARCH 6, 2024

Note to Reader: Epilogue Systems provides a Digital Adoption Platform, Opus, which improves the adoption and proficient use of complex and enterprise software. Process automation is not limited to HR but extends across various organizational functions, including supply chain management, acquisition management, and customer onboarding.

Examples 52

Examples Benefits Metrics Compliance Training 52

LearnUpon

MARCH 8, 2019

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them? The answer: customer education.

Guide 67

Guide Custom Education Business 67

WhatFix

FEBRUARY 2, 2023

With a solid program in place, you can ensure your team has the knowledge and skills needed to provide efficient, reliable, and cost-effective services to your customers. This type of training typically focuses on topics such as inventory management, supply chain management, freight management, and customer service.

Program 52

Program Compliance Training Effectiveness Create 52

WhatFix

MAY 11, 2023

In-person group training sessions for soft skills training like customer service, team-building, and client management. Some key components of employee onboarding include: Functional training to provide an overview of the organization’s products/services, clients/customers, and organizational structure.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. This led to the widespread adoption of virtual collaboration platforms.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers. But wait, there’s more (below ). #1. Onboarding partners. #4.

LMS 130

LMS Organization Case Study Learning Management System 130

Appsembler

JULY 17, 2023

Gain insights into the final decision-making process, implementation planning, and negotiation of contracts and service-level agreements (SLAs). Additionally, assess the vendor’s customization and integration options to ensure their LMS can adapt to your organization’s unique requirements seamlessly.

vendor 52

vendor LMS Case Study HIPAA Training 52

Hurix Digital

JULY 9, 2023

Together they can provide more accurate and efficient automation powered by an informed knowledge base. Tackling Complex Data Lack of Cognitive Abilities Challenges Adopting Dynamic Processes RPA and Machine Learning = Cognitive Automation What are the Business Benefits of Cognitive Automation? This is where AI complements RPA.

Cognitive 40

Cognitive Roles Flash to HTML5 Conversion Pattern 40

WhatFix

JULY 3, 2023

For instance, you may want to identify the reasons behind poor employee performance, address specific organizational challenges, or adopt new business software. Determine the skills or knowledge you need What knowledge, skills, or competencies does your team or organization need to achieve the goal you’ve just specified?

Authoring Tools 52

Authoring Tools Training Train Metrics 52

Kitaboo

DECEMBER 19, 2023

Data demonstrates that the practice of building strategic partnerships comes with several advantages, ranging from building new products and gaining new customers. Benefits of Strategic Partnerships in Publishing Bridging A Major Gap Driving Revenues Acquiring New Customers Enhancing Brand Equity II.

Cornerstone 52

Cornerstone Business eBook Expertise 52

WhatFix

FEBRUARY 2, 2023

Basic employee training and a shared knowledge base or internal wiki is no longer enough to fulfill your employees learning needs. Competitive advantage Most importantly, well-trained employees are better equipped to deliver quality services to your customers, way better than what your competition can offer.

Examples 52

Examples Strategy Program IBM 52

Hurix Digital

APRIL 3, 2024

indicated that companies plan to continue or increase their investments in the broad adoption of AI. Moreover, ML spending has increased in the last five years (2019–2023) by almost 230%, based on a report by Juniper Research. They can be used in search engines, virtual assistants, customer service bots, or educational platforms.

Social Networks 40

Social Networks Authoring Tools Diversity Training Internationalization 40

Hurix Digital

JANUARY 31, 2024

The financial services industry, for instance, often requires extensive compliance training and regulatory knowledge, impacting onboarding costs. Utilizing external trainers, personalized coaching, or custom content development can increase costs compared to in-house training.

Sales 40

Sales Companies Diversity Training Compliance Training 40

WhatFix

JUNE 28, 2023

The time it takes to adopt new practices and get up to speed. The administrative tasks involved in organizing and managing training programs, including scheduling, registration, logistics, and support services. Consider adopting a modular approach to training, where you break down the content into smaller, more manageable chunks.

Cost 52

Cost Compliance Training Diversity Training Effectiveness 52

Instancy

AUGUST 14, 2023

The demand for effectiveness, engagement and scalability in corporate education is driving chatbot adoption. Personalized Learning: A major chatbot benefit is the ability to provide customized lessons tailored to individual needs. Chatbots analyze user data and interactions to identify knowledge gaps and serve relevant content.

Compliance Training 52

Compliance Training Corporate eLearning Diversity Training Authoring Tools 52

Hurix Digital

JUNE 21, 2019

It can, in fact, become a knowledge base for the organization. Explain the Working of Product or Service. Of course, all of your employees know how your product or service works. If a potential customer comes and asks questions to your employees about a service, would they be able to answer?

Custom eLearning Development 82

Custom eLearning Development Compliance Training Video Create 82

Appsembler

JANUARY 7, 2024

Customization and Integration Capabilities: Select an LMS that allows branding and language customization and offers API access for seamless integration with existing tools, ensuring scalability and a personalized learning environment. Excessive customization might detract from the learning experience.

LMS 104

LMS Free Diversity Training Metrics 104

Coreaxis

OCTOBER 23, 2023

Another important aspect of cloud-based accounting software is its integration with other business tools and applications. It can seamlessly connect with customer relationship management (CRM) systems, inventory management software, and payment gateways, among others.

Software 52

Software Authoring Tools Benefits Firewalls 52

CLO Magazine

OCTOBER 10, 2018

VR training currently fits into one of three models: skills-based, knowledge-based and behavioral. With the knowledge-based model of VR training, content is replaced in its spatial context, enhancing cognition. Today, most VR training platforms are built on the skills- or knowledge-based models.

Simulations 75

Simulations Off-shore Case Study Virtual World 75

eLearning 24-7

MARCH 6, 2023

” If I was a vendor, like Workato, that connects APIs, and right now has a growing customer base with learning system vendors, I’d be paying attention to GAI offerings that just by developing code, could do the same thing (at a cheaper price point, let alone free). two offerings are in the works. Can we do it today?

Digital 84

Digital Learning Technologies Technology vendor 84

WhatFix

JULY 25, 2022

Upskilling Clicks With Digital Adoption Platform. For instance, an employee working with the customer relationship team replaced by customer feedback software might be moved to the public relations team. Furthermore, self-support knowledge bases allow employees to continually learn without the need for IT or support tickets.

Benefits 52

Benefits Diversity Training Performance Support Specialist 52

IT Training Department Blog

AUGUST 3, 2023

Cutting-edge technology being adopted by companies typically means increased productivity and effectiveness. At least it seems that way since there’s always new technology being adopted. It helps ensure employees can do their job with standard company systems as well as anything custom.

Roles 84

Roles Performance Support Training Train 84

learnWorlds

JULY 6, 2022

If you’re battling with the decision to start adopting eLearning as a way to train your finance team, then it’s time to jump into the trend. Providing great client service also improves the chances of getting a referral. Still, service supersedes many things. By doing so, you are able to retain more clients. Black Friday Offer!

Compliance Training 103

Compliance Training Blended Learning Benefits eLearning 103

MobileTrain

MARCH 11, 2024

Sure, HR might champion their cause, but what if I told you that your marketing strategies could also be crucial in making your customer-facing team shine? This article will focus on retail marketing managers and explore why providing your frontline employees with real-time information about your brand and products or services is important.

Market 52

Market Custom Teams Informal 52

learnWorlds

AUGUST 17, 2022

Research shows that 80% of customers will delete an app if they do not know how to use it. User onboarding is the process of guiding users through your product or service so that they realize the value it brings to them. Product adoption by customers. Besides, user onboarding helps reduce expenses for customer support.

Examples 52

Examples Benefits Metrics LMS 52