Infopro Learning

OCTOBER 18, 2023

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

Behavior 221

Behavior Metrics Teams Custom 221

Infopro Learning

JULY 26, 2023

According to a study by Salesforce, 90% of sales reps on high-performing teams have leaders who encourage them to prioritize building long-term customer relationships rather than focusing solely on short-term wins. Each stage may require specific skills and techniques that align with your sales methodology.

Sales 221

Sales Productivity Product Simulations 221

Infopro Learning

JULY 12, 2021

As restrictions begin to lift and new normal emerges, many enterprise organizations are planning on adopting hybrid workplace models. L&D leaders are now working on developing digital learning solutions that will help employees learn the new skills they need for success. Utilizing Collaboration to Increase Engagement. Final Word.

Custom eLearning Development 419

Custom eLearning Development Blended Learning Compliance Training Custom 419

Infopro Learning

NOVEMBER 11, 2020

Adopting new software and technology is essential for any business that wants to thrive in the continuously changing market. Unfortunately, many companies that try to integrate new systems have low rates of user adoption and a new system no matter how effective will not work if you can’t get your employees to adopt it.

Adoption 309

Adoption Adopt Software Blended Learning 309

Infopro Learning

FEBRUARY 7, 2024

Ongoing efforts to continually upgrade the skills of your workforce and implement effective learning and development strategies remain paramount for the success of any organization in 2024. Enhancing Scalability with External Resources – Internal training departments require a diverse skill set, but training needs vary.

Services 221

Services Diversity Training Compliance Training Roles 221

Infopro Learning

JANUARY 11, 2022

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Let’s begin.

Knowledge 221

Knowledge Productivity Product Training 221

Appsembler

JULY 31, 2023

This comprehensive guide delves into the strategies and techniques essential to increase product adoption. Key Takeaways The significance of user onboarding in product adoption. Techniques to increase product adoption: free trials, customer training, proactive support, and user-friendly design.

Adoption 52

Adoption Adopt Productivity Product 52

Ontuitive

SEPTEMBER 28, 2022

One way to increase the odds of success is to use a digital adoption platform , also known as a DAP, to increase user adoption. Wondering what a digital adoption platform is and how it can help your oraganization achieve its goals? Read our blog What is a Digital Adoption Platform? Explore these questions: 1.

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Adoption Adopt Digital Platform 185

Ontuitive

MAY 12, 2022

Find out how Zeal’s Digital Adoption Platform sits on top of any enterprise or custom software, desktop and web-based application to guide users as they navigate complex legacy technology. Legacy software may be highly customized and there is no available off-the-shelf solutions that has the same features.

Adoption 205

Adoption Adopt Compliance Training Digital 205

Ontuitive

JUNE 15, 2022

However, maintaining legacy technology shouldn’t mean halting digital adoption or slowing down employees. Find out how Zeal’s Digital Adoption Platform is able to make legacy systems instantly usable by sitting on top of any enterprise or custom software, desktop and web-based application.

Adoption 184

Adoption Adopt Digital System 184

Paradiso

MARCH 7, 2024

With the ever-changing business world and the challenge of losing customers, companies understand the importance of teaching customers effectively. Providing training and support to customers is crucial for long-term success. Explore the latest trends in customer training LMS to enhance your skill and knowledge.

LMS 91

LMS Trends Custom Metrics 91

Ontuitive

SEPTEMBER 1, 2021

Digital adoption —the method through which users gain the ability to leverage a digital tool to its fullest potential—is a key part of success for your employees and the organization as a whole. That’s why many businesses are currently considering a digital adoption platform. WalkMe and Zeal Overview.

Adoption 130

Adoption Adopt Authoring Tools Digital 130

IT Training Department Blog

NOVEMBER 13, 2023

Digital adoption platform (DAP) is what it’s called and it can do a lot of things including providing help for employees in the flow of work. But what exactly is a digital adoption platform, and why does it matter so much to corporate technical training? What Is A DAP (Digital Adoption Platform)?

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Adoption Adopt Digital Platform 110

Paradiso

JANUARY 24, 2024

Customer training is a critical aspect of ensuring the success of your products or services. This guide is designed to provide you with a comprehensive understanding of customer training , its importance, and how to implement effective strategies. What is Customer Training? What are the Benefits of Customer Training?

Compliance Training 91

Compliance Training Custom Guide Authoring Tools 91

Infopro Learning

JUNE 27, 2023

According to the 2023 Gartner CIO and Technology Executive Survey , the primary drivers of digitalization initiatives in the insurance industry this year will be prioritizing customer experience and achieving operational excellence rather than growth.

Diversity Training 449

Diversity Training Compliance Training Blended Learning eLearning Strategy 449

Infopro Learning

NOVEMBER 29, 2022

The Learning & Development function has always been working on enhancing employee skills and productivity in their current roles. Key measures that the L&D function can adopt to embrace the digital transformation journey of an organization are as follows: Shifting Focus to an ‘Employee-centric Learning’ Approach.

Digital 417

Digital Augmented Reality Cloud Computing Culture 417

Infopro Learning

SEPTEMBER 27, 2021

The most common challenge that organizations face in the current world is how to equip their workforce with the right skills that cater to diverse training needs. Organizations adopt outsourcing strategy for the following reasons: – Ensure Learning Consistency. – Global Reach. – Global Reach.

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Outsource Cyber Security Training Diversity Training Blended Learning 412

Infopro Learning

JANUARY 16, 2020

Including videos is a growing custom eLearning option in the corporate training programs due to its ability to improve employee learning experiences while helping L&D professionals overcome some of their top skill training challenges. These last only a few minutes, helping employees learn new skills in a short amount of time.

Custom eLearning Development 294

Custom eLearning Development Corporate eLearning Blended Learning Video 294

Docebo

JULY 8, 2021

More and more, organizations are turning to social learning to deliver exciting e- learning experiences to their customers, partners, and employees. At the end of the day, those contributions deliver more insights and knowledge into a repository designed to develop an already skilled workforce and improve the performance of the business.

Social Learning 241

Social Learning Adoption Adopt Social 241

Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. As a result, financial sales teams face the following challenges: • Cross-selling a variety of products. Consultative Prospecting.

Sales 419

Sales Diversity Training Program Case Study 419

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

IT Training Department Blog

NOVEMBER 2, 2023

Most company technology requires training but not necessarily custom training. When training is needed and the technology or process is custom then custom training is also needed. We understand that not all technologies require custom training. Training is an essential step in change management.

Social Networks 111

Social Networks Technology Companies Custom 111

MobileTrain

MARCH 31, 2024

From streamlining operations to maximising productivity, organizations constantly seek ways to optimise their processes. However, one often overlooked aspect of efficiency is its impact on customer satisfaction. The Intersection of Informed Teams and Customer Satisfaction Efficiency and customer satisfaction are intrinsically linked.

Case Study 52

Case Study Custom Internationalization Compliance Training 52

Avilar

FEBRUARY 6, 2024

Can employee skills assessments really help avoid a mis-hire? That means identifying someone who has the skills to do the work, the aptitude to continue to learn and grow, and values that align with your company’s mission and culture. What is a Skills Assessment? Who Is a Bad Employee? There are costs, too, for the individual.

Assessment 81

Assessment Skills Help Diversity Training 81

Appsembler

JULY 27, 2023

Unravel the intricate world of Product-Led Growth (PLG) in this comprehensive guide. Learn the key pillars of PLG: product usage metrics, customer feedback, and product as the primary acquisition channel. The harbinger of this change is none other than the Product-Led Growth (PLG) strategy.

Productivity 52

Productivity Product Metrics Case Study 52

Ontuitive

NOVEMBER 10, 2022

While the sentiment is intense, it does ring true, especially in competitive workplaces where building critical skills and competencies is a top priority. Discover how Zeal’s Digital Adoption Platform helps you build an agile workforce where employees can easily upskill and reskill by learning in the flow of work. .

Tools 226

Tools Adoption Adopt Digital 226

Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

Custom 52

Custom Metrics Adoption Adopt 52

Fly Plugins

MARCH 26, 2024

It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. It allows organizations to create and manage a wide range of courses, ensuring that employees stay up-to-date with the latest medical skills, procedures, and guidelines.

LMS 178

LMS Learning Management System Enterprise Compliance Training 178

Upside Learning

AUGUST 30, 2017

Any major organisational change, whether it is to product/ service offerings, customer experience, internal processes, corporate strategy or company structure, happens over a span of time with impact to several roles. It’s also a reality that change takes […].

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Adoption Adopt Change Mobile 159

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

Integranxt

DECEMBER 21, 2023

These models analyze customer data with remarkable precision, enabling businesses to craft highly targeted marketing strategies and content. Gen AI tools are now being used for content creation, graphic design, and multimedia production, opening new avenues for innovation and efficiency.

Predictions 52

Predictions Adoption Adopt Emergent 52

BrainCert

FEBRUARY 13, 2024

By incorporating gamified learning paths into your customer experience, you can unlock a powerful tool to drive engagement, boost loyalty, and ultimately, achieve your business goals. In this blog, we delve into the strategies and benefits of using gamified learning paths to boost customer engagement and enhance the learning experience.

Custom 52

Custom Gamification Diversity Training Games 52

Wahoo Learning

MARCH 16, 2023

B2B companies that invest in customer training programs have 24% higher profit margins than those that don’t. This shows that customer training is not just a nice-to-have, but a critical element in driving business success. What is Customer Training? According to a report by Training Industry, Inc.,

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Custom Training Train Learning Objects 52

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Adaptive Content Generation: Need training on a new product or process?

Blended Learning 52

Blended Learning Custom Education LMS 52

EdCast

FEBRUARY 24, 2022

A Digital Adoption Platform (DAP) helps users comprehend and optimally use the technology at hand. With social isolation and disrupted business operations, the pandemic has changed how businesses function and interact with their customers and employees. Here are our top digital adoption predictions for 2022: Digital dexterity.

Predictions 59

Predictions Adoption Adopt Digital 59

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way. That’s exactly what EdApp does.

Customer Service 75

Customer Service Services Solution Custom 75

IT Training Department Blog

NOVEMBER 9, 2023

But the assumption should never be that employees come with all the technical skills they need no matter if they’re 18 or 45. The demand for individuals with strong digital skills will continue to grow and there is a digital skills shortage. What Is the Digital Skills Gap?

Digital 107

Digital Skills Blended Learning Custom eLearning Development 107