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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

In a survey conducted by NBC, the vast majority of the responders said that customer service has gotten worse during the pandemic times. The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. However, companies are struggling to adapt to the post-pandemic era.

Adoption 170
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Team Performance Consulting for Increased Productivity

Infopro Learning

Many organizations have adopted new software, processes, and procedures to adapt to the current market. However, these rapid transformations can disrupt employee performance. Outsourcing performance management services is one-way industry leaders are facilitating successful workplace transformations. Poor Communication.

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The Ultimate Brain Food: Performance Support | Social Learning Blog

Dashe & Thomson

I like to imagine performance support as an Exobrain … (and, of course, that I am one of the smart people in learning … guess I will have to ask Simon about that.) Which is probably about right … I like to think we’re building a better Exobrain. Properly d.

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How Training Increases User Adoption of New Software

Infopro Learning

One of the biggest reasons a new software fails is not because of the system itself, but because of low user adoption rates. If you do a quick online search of the ways you can increase user adoption you will find pages listing the latest techniques, but you might be surprised to find that they all have one thing in common.

Adoption 284
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AI in learning and development: Key trends from Donald H. Taylor’s L&D Global Sentiment Survey

Arlo Training & Events Software

Taylor’s 2024 Learning & Development (L&D) Global Sentiment Survey. Taylor, chairperson of Learning Technologies and a trusted voices in the L&D industry, released the eleventh edition of the annual L&D Global Sentiment Survey. Unsurprisingly, AI was a hot topic in Donald H.

Survey 105
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The Great Survey Completion Rate Dilemma Solved (Maybe)

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Great Survey Completion Rate Dilemma Solved (Maybe) by Jim on December 22, 2010 in feedback , marketing The holidays are upon us, which means gifts, family, services… and the end of the fiscal year.

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Small and Medium-Sized Businesses Can Benefit From a DAP to Drive Technology Adoption

Ontuitive

Today, organizations must adopt new technologies to stay relevant, keep customers happy, and succeed against the competition. An SMB Group survey proved this point when it found a strong correlation between digital transformation and positive business results. Zeal makes new technology adoption easier, learn how.

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