The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. Enter ‘Embedded Performance Support’ — performance support that is embedded in the business process (and hence the workflow of the employees) that helps make support more efficient and effective.

PERFORMANCE SUPPORT: Find an Experienced Outfitter Before Attempting the Climb

Living in Learning

After one Chapter 11 fiasco and three Reduction-in-Force events in the last 10 years, I’ve decided it’s time to join the “gig economy” as a Human Performance Outfitter. With the last dozen or so years dedicated to Point-of-Work Solutions leveraging performance support and technology integration, I will be the first to confess that adoption of Point-of-Work.

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How Training Increases User Adoption of New Software

Infopro Learning

One of the biggest reasons a new software fails is not because of the system itself, but because of low user adoption rates. If you do a quick online search of the ways you can increase user adoption you will find pages listing the latest techniques, but you might be surprised to find that they all have one thing in common. Almost every article lists the implementation of training as an important way to promote the adoption of new software. Providing Support.

MOOCs and Performance Support

Your Training Edge

I’m not talking just new technologies or new formats, though these things have certainly been some of the major players. A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there.

Agile Microlearning Explained

further by continuously modifying the training plan to adapt to the performance of the learner. 2THE COGNITIVE SCIENCE BEHIND OTTOLEARN OTTOLEARN COPYRIGHT © 2018 NEOVATION CORPORATION INTRODUCTION Disruptive technologies are critical to growth and success.

Persuasive Technology Could Be Key to Gaining User Adoption

Dashe & Thomson

We know that user adoption is critical for major software implementations to be successful. There are dozens of case studies and reports that illustrate how it’s not enough to get the technology working. Change management and learning professionals have known for a long time that the behavior barriers to user adoption can be grouped into two major categories: 1) Can’t do behaviors.

THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. LearnQ : a mobile-based performance support app for our Quality Management System (QMS) that provides an ubiquitous way to access information while on the go.

Don’t Just Deploy Business Systems – Implement to Adoption

Living in Learning

AGILE EPSS Learning Ecosystems Performer Support Sustained Capability Technology embedded performance support EPS moments of need performer support I doubt there are many [any?] who want less-than-flawless-execution when users access critical business applications that have the potential to create chaos when mistakes are made.

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. If your organization hasn’t already, it may be time to adopt a learning portal as part of your next training initiative. A learning portal should be: Inclusive: Your portal design should support diverse communities. Performing analysis and creating a learner persona can help identify what learners truly want and need out of a portal.

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Your Brain: The Ultimate Electronic Performance Support System

Dashe & Thomson

Well, the article states that the influence of information technology in our daily lives is leading our brains to essentially reconfigure the way they process new information, focusing less on remembering the information, and more on providing a quick reference card on where the information can be found in future. Given that the human brain appears to be adopting the strategy, according to Science , it would seem we’ve got the right idea. performance support

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. In fact, your learning technology should be able to. Forbes (2017), ‘2017 State Of Cloud Adoption And Security’ 10 Translate Your Learning into. support a worldwide workforce. 12 Ways to Get the Most.

9 Formats of Performance Support Tools (PSTs)

EI Design

Performance Support Tools or PSTs constitute an effective supplement for formal trainings to boost employee performance. From providing just-in-time learning to assisting employees with on-the-job support, Performance Support Tools bring the required agility to corporate trainings. Essentially, Performance Support Tools help in bridging the gap between knowledge acquisition and knowledge application. PSTs and Learning & Perform

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. If your organization hasn’t already, it may be time to adopt a learning portal as part of your next training initiative. A learning portal should be: Inclusive: Your portal design should support diverse communities. Performing analysis and creating a learner persona can help identify what learners truly want and need out of a portal.

Portal 110

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. Performance support is one good answer. <

Key Benefits of Performance Management Software for Corporate Training

G-Cube

Bridging Skills-gaps, Driving Workforce Performance, and Increasing ROIs. Employee performance analysis is a significant aspect of modern corporates. Human Resources (HR) professionals conduct performance review cycles to evaluate an employee’s contribution to boosting overall workplace productivity. With changing job roles and training methods, the traditional performance analysis process is not considered adequate.

Point of Work: Boosting Productivity with Performance Support

Epilogue Systems

The following is a guest post authored by Gary Wise, Workforce Performance Strategist, Coach, Speaker & Storyteller, of Human Performance Outfitters. Adopt. All four phases are required when the “anything” launch takes place within a dynamic Learning Performance Ecosystem …and optimized or not, we all own an ecosystem. Digital transformation technology integration. Competent performance only happens at Point-of-Work. Who supports?

Give User Adoption the Respect it Deserves | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Give User Adoption the Respect it Deserves by Paul on May 17, 2011 in user adoption User adoption is the single biggest challenge when implementing new technology – it is now and it has been for 15 years. It’s clear that getting a solid and rapid ROI on software projects has more to do with people and change than it does with technology.

The Foundations for Successful Digital Performance Support

Epilogue Systems

If you are considering Digital Performance Support (“DPS”) as part of the on-boarding and user experience for your application or application project, it’s important to know, as with any new capability, there’s a right way to do it and there’s definitely a wrong way. It starts with making sure your tools and methods are suitable for building the supporting foundation from which effective DPS will rise. No searching knowledgebases, support portals or a repository index.

5 Steps to Deliver Performance-based Learning for a Successful Training Strategy

G-Cube

For organizations, whether large or small, managing workforce performance is a daunting task. The focus is to deliver performance-based learning solutions that boost workforce engagement, training ROI, and organizational productivity. Effective performance management serves as a viable solution to ensure that learning aligns with pertinent training needs and performance goals. Key Steps to Deliver Performance-based Learning. Adopt a personalized approach.

What is blocking VR adoption? – Reality strikes!

Ideaon

There’s no doubt that VR technology can take boring, traditional training and turn it into an immersive, hands-on experience. In this kind of high stakes environment, trainees are able to put their learning to the test in a realistic environment before they have to perform in their field, where making a mistake can have much bigger consequences. New technology can sometimes be distracting. The post What is blocking VR adoption?

Customer Education: Create frictionless digital adoption with your LXP

Origin Fractal LXP

All because you don’t have frictionless digital adoption. In today’s new normal of remote work during Covid-19, confused users don’t have the support network of an office to fall back on. You need to create frictionless digital adoption if you want to keep them on your platform.

Enterprise Systems Deployment vs. Bathing an Orangutan

Living in Learning

Adoption of a new system is very similar to the process of building competency; in fact, the same methodology accomplishes both – Embedded Performer Support [EPS]. Competency in the use of a business application implies end-users [Performers] are equipped to execute tasks flawlessly; whereas, Adoption implies end-users exercise their competency willingly and consistently. Without it, you may as well bathe the ape and deal with the absence of adoption.

Applying Learning Technology to Strengthen Training Delivery

Infopro Learning

There are many L&D challenges that modern learning technology can solve. However, one of the most powerful ways you can use learning technology is when you use it to strengthen your training delivery process. Electronic Performance Support Systems.

Benefits Of Using Performance Management Software

Dan Keckan

As customer demands grow in the market, companies are adopting new technologies to place themselves in the competition. Similarly, when it comes to managing employees' performance, investing in a good Performance Management Software can do wonders in engaging your employees effectively. Employee Performance Corporate eLearning Best Practices Performance Management Performance Support

Digital adoption—it means nothing without digital skilling

Vitalyst

Digital adoption is something that will affect all industries if it has not already. This emerging business climate demands agility, and research has shown COVID-19 has “fast-forwarded digital adoption by five years”. What is digital adoption?

Front-End Analysis: Improving Performance

Dashe & Thomson

As I am straddling the line between performance improvement and instructional design, I have been mulling over the use of Front-End Analysis and thinking about whether it would apply to the performance problems that we so often see associated with implementing ERP systems. Front-end analysis is actually part of the Human Performance Technology (HPT) model, which is a systematic approach to improving productivity and competence. The Human Performance Technology Model.

How To Foster User Adoption In Your New Learning Management System?

Gyrus

How To Foster User Adoption In Your New Learning Management System? One of the easiest and strongest components of User adoption is making your users feel as if they have a say in what is to be selected. By knowing the cool features you are getting (especially the ones that exceed the original scope of requirements), you can act as an internal sales figure for increased product adoption. high performance learning organization.

Wearable Computing Technology In Learning

Upside Learning

We’ve been tracking the growth of wearable computing devices and associated technology as they are likely to have interesting implications for learning technology. It isn’t really a stretch of imagination to consider how this technology can be put for learning assistance or performance, just like designers subsumed personal computers, and now tablets and smart-phones. From experience, we know early developer adoption comes at a price.

Adopting Multi-Device E-Learning Strategy to Enhance the Overall Workplace Training Experience

G-Cube

The adoption of multi-device e-learning strategies ensures the delivery of plethora of benefits for employees, trainers as well as organizations. Today, it is increasingly becoming important for organizations to develop and deliver engaging e-courses which support multi-device learning. Support everyday learning. Undoubtedly, the support for multi-device learning through a responsive tablet or smartphone helps to decrease drop off rates.

How Do We Get Employees To Adopt Technology For Learning?

looop

And therefore, there are no performance or capability gaps for L&D to fill, right? There are no friction points getting new starters to become top performers, no? All new managers are supported and guided before they are in charge of people, yes? Smart L&D teams are finding ways to use technology to address all of their priorities and are doing so by appealing to what their people are motivated to do. Classroom training can seem like a real treat.

The Ultimate Brain Food: Performance Support | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Ultimate Brain Food: Performance Support by Jolene on January 21, 2011 in Informal Learning , eLearning , mobile learning , performance support In his blog post Social Learning and the Exobrain , Simon Bostok (prolific and thought-provoking blogger at Hypergogue ), declares: The smart people in learning have been talking about shifting pretty much everything to Performance Support.

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Augmented Reality: Driving Potential of LMS Technology for Corporate Training

G-Cube

With ever-evolving learning needs, Augmented Reality (AR) is touted as powerful LMS technology for incredible training delivery. With the advent of Pokémon Go, AR technology hailed as a viable solution to train modern workforce more effectively. With technological advancement, most of the organizations leverage the benefits of the latest LMS technology, such as AR to get the most out of their workforce. LMS learning management system demo lms demo LMS Technology

Megatrends in MOOCs: #1 Adoption at Corporate Universities

Your Training Edge

What are some challenges to the adoption of MOOCs in corporate universities? At this point, we can identify at least three main challenges to their adoption: Lack of knowledge about MOOCs. Many business leaders aren’t familiar enough with MOOCs and are wary of adopting a model that is largely untested. Many traditional LMSs are also enhancing their systems to support MOOCs.

Sales Enablement Tech: What Are The Real Costs of Failing To Adopt It?

Cloudshare

Because successful customer interactions are all about the experience—how they engage with your sales process, the information you share, and the technology you use to elevate the entire process. What Are the Costs of Failing to Adopt Sales Enablement Technology? Here’s the deal.

How the leading Oil and Gas companies adopted Virtual reality

CHRP-INDIA

Oil and gas companies are seeking creative ways of capitalizing on the benefits of virtual reality (VR) technology for sub-surface research, training and simulation, and processes/product development and improvisation. Virtual Reality technology also aids in increased knowledge retention.

Digital Performance Support?—?Great idea, 25 years in the making!

Epilogue Systems

It’s been over 25 years since Gloria Gery, Barry Raybould and others defined the concept of Electronic Performance Support Systems (EPSS). Their broad vision was compelling but, at the time, there was no realistic technology to enable that vision. Over the last 25 years, incremental progress has been made one puzzle piece at a time involving different technologies and approaches. However, there is a broad range of technologies that are getting incrementally closer.

Apple Watch – Real Possibilities for Employee Performance Support and Learning

Learning Cafe

Apple watch may turn out to be the first mainstream wearable technology device. Other wearable devices such as Google Glass possibly provide more features and application; however Apple watch is likely to have a higher adoption rate as it is a mainstream accessory supported by a app ecosystem, design desirability and the relatively affordable price point. So what are the possibilities for using the Apple Watch for enhancing employee performance support and learning?

Apple 57