The Key to Adoption of Collaboration Tools: Process Integration
Dashe & Thomson
SEPTEMBER 15, 2011
Plenty has been written about why employees are slow to adopt enterprise collaboration tools. Most opinions on the matter, however, don’t provide satisfying conclusions about why collaboration tools are so slow to gain traction in large organizations. As with more traditional IT initiatives, the old “senior executive support” mantra is frequently cited as a key to successful user adoption.