Remove Adoption Remove Business Remove CLO Remove Metrics

Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking. As CLO, Jackson is responsible for strategy and execution of the learning approach and delivery across the enterprise. ” The Business of Learning. Photo by David Lubarsky.

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From higher ed to PepsiCo CLO

CLO Magazine

To achieve that goal, the company needed to shift its leadership culture to adopt a more long-term view of developing and reskilling the workforce, says Sergio Ezama, PepsiCo’s chief talent officer and CHRO of global functions and groups. “It Illustrations by Jonathan Bartlett.

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Navigating the Waters of Digital Adoption Through Data

CLO Magazine

It’s important to be aware that digital adoption won’t happen overnight and a one-size-fits-all strategy just won’t work. For it to be successful, digital adoption plans should address three critical “justs” — just in time, just for me and just enough — in order to transition a workforce through the change. To navigate the muddy waters of adoption one must: Identify the overall business objective for investing in the new technology to drive awareness and desire.

A digital learning strategy provides criteria and rationale for adopting new technologies

CLO Magazine

For example, when you speak with a potential vendor, only to find out they’ve already run an event with a business group in another region? Or when a business partner points at a popular app on their phone asking, “Why can’t we do this?” And that means we don’t have the right ecosystem in place to enable and track the behavior and mindset shifts needed to achieve our employees’ performance goals and execute on our business strategy.

The Language of Business

CLO Magazine

Its global presence means Campari employees often do business with clients in other countries, making language barriers a frequent concern. The programming took a one-size-fits-all approach that wasn’t meeting every learner’s needs, and the vendor didn’t provide enough metrics to track learners’ progress. Program adoption was high among the majority of users, who were also able to commit to the study goals we set.” Katie Nielson, chief education officer at Voxy.

The Business Partnership Award

CLO Magazine

The Business Partnership Award is for learning departments that have partnered in a progressive way with business partners or external organizational divisions and functions such as the sales and marketing department or external customer groups to develop and deliver a targeted employee development program that supports the partner’s goals. To accomplish this, GM had to develop successful partnerships with regional learning leaders and business partners.

How CLOs are meeting the expectations of modern learners with VR training


They are tasked with solving a long-time paradox that’s existed within corporate training: people can’t get good at something without practice, but giving them hands-on practice can be unsafe, unscalable or simply impossible within day-to-day business. This leads to better overall engagement at work, a key metric in organizational success. They learn how to properly manage the logistics of a restaurant or storefront, especially during hectic, busy times.

The SEC has published its final rule on human capital reporting

CLO Magazine

The rule mandates, for the first time, public reporting of human capital metrics by companies subject to SEC reporting requirements, which includes all U.S. Today, companies have to report only one human capital metric: number of employees. The U.S.

Curated Insights: The Human Side of Extracting Business Value from Information

CLO Magazine

For decades, employees have attempted to collect and sort information, and management has sought to derive associated quantitative business value — largely to no avail. Insights have been referred to as the new currency of business, and today’s economy is often referred to as the insight economy. trillion by 2021, according to “Insights-Driven Businesses Set the Pace for Global Growth,” a 2017 report by Forrester Research Inc. Measuring Business Value.

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The SEC just mandated human capital disclosure: What does this mean for you?

CLO Magazine

The list included items such as the product or service offered, seasonality of the business, source of raw materials and competitive conditions, but only one item related to human capital: the number of employees. Plus, ISO provides definitions for each metric and guidance on how to use them.

It’s time to update your evaluation strategy

CLO Magazine

Learning professionals must be able to show the value of programs, projects, and initiatives to prevent further cuts from disrupting our businesses. There is pressure to connect major programs to the business. Whether in government or business, there are always business measures.

Social Learning: An Ongoing Experiment

CLO Magazine

According to data from the Chief Learning Officer Business Intelligence Board, 75 percent of surveyed L&D professionals have adopted — fully or to some extent — social learning technologies into their learning strategy (Figure 1). Among the most adopted technologies are secure instant messaging, discussion forums, video channels, online shared work spaces and internal blogs. Figures’ source: Chief Learning Officer Business Intelligence Board, N=500.

20 things I’ve learned from 20 years of learning measurement

CLO Magazine

I started reflecting on my measurement journey, which started 20 years ago, when a chief learning officer recently asked me if his training was having an impact on the business. Curiosity about your business, how it’s doing, and how to improve it naturally leads to the need for measurement. At a recent CLO Exchange, a learning leader said his success with measurement came back to “starting with the business questions you’re trying to answer.”.

The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

What metrics and sources to use in implementing learning analytics. The widespread adoption of digital technology has created an explosion of data. Most of the time, companies collect big data from external sources to help the business serve customers more effectively, become more efficient, and increase profits. This data can be sorted, filtered, and correlated to specific metrics, such as activity and course completions. Impact on business goals.

How to Get What You Want from Vendors

CLO Magazine

AnnMarie Kuzel : How far in advance should the CLO start communicating with the vendor? What sort of information is vital to communicate in order to ensure that CLO and vendor work together efficiently? Drakoulis: The CLO has to be as clear as possible about a few key items: The business imperative/need — what problem are we solving together? Budget parameters — this is directly linked to understanding the business need, vision and scope.

Here’s the latest thinking on measurement, analytics and reporting

CLO Magazine

There are two very significant developments here, each of which will change the way human capital metrics are reported. This standard represents the work of a large, international group of experts who spent three years deciding which human capital metrics (measures) should be collected and reported. In the future, why would any employee go to work for an organization that refuses to disclose its human capital metrics? It is an exciting time to be a learning professional.

5 steps to better-informed leadership development decisions

CLO Magazine

One powerful way to develop your own unique recipe for success is to adopt predictive analytics. These analytic solutions have transformed the operational side of businesses around the globe, uncovering previously hidden insights and translating them into an improved return on investment. You will have the information you need to make evidence-based decisions, set priorities and determine where to invest your valuable time and resources to optimize your business ROI.

Customer Training: Are You Ahead of the Curve?


In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. Research consistently reveals that keeping existing customers is much more profitable than finding and winning new business. helping them succeed more rapidly and adopt products more fully. When I asked him what kind of business impact he’s seeing from recent customer training initiatives.

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Shattering the way L&D thinks about measurement

CLO Magazine

5), consulting more deeply with the business (No. Then, they did their best to correlate changes in business results to marketing activities. L&D must adopt data-rich tactics that align with how learning actually happens in the workplace. Square peg. Round hole.

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Would you recommend your L&D department?

Jay Cross

Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. Line leaders are a CLO’s most important customers. A mere 24% agreed that L&D was critical to business outcomes. If a line of business reported such shoddy scores, red flags would arise and heads would roll. I propose that CLOs adopt the Net Promoter Score® methodology developed by Fred Reichheld at Bain & Company and Satmatrix.

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Top Learning Trends for 2017 (according to the experts)


I think we are at a turning point in L&D, where CLO’s and other HR leaders now realize that this new world has become urgent and needs attention. These may be the trends of the coming year because forward-thinking organizations and vendors want to satisfy the needs of a busy and rapidly changing workplace. This aggregation will involve using existing tools, but also the adoption of new tools which specialize in this area.

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How upskilling turned everyday employees into ardent advocates for change

CLO Magazine

PwC may be best known as a tax and auditing services firm, but its consultants are expected to be knowledgeable about all financial and business trends. PwC clients rely on their consultants to help them navigate the digital landscape and to implement solutions that will make their businesses more efficient. “So So all of our upskilling efforts have to be focused on business outcomes, client outcomes and people outcomes,” Atkinson said.

Is “Fire Driller” Undermining Your Company’s Strategy?

CLO Magazine

More than 80 percent of business failures can be traced to a single cause — bad strategy. Internally, these can be flavor-of-the month initiatives that aren’t directly related to strategic plans or conference calls that have no direct business value for the participant. I often hear, “There isn’t time in my busy schedule to stop and think about strategy.” appeared first on Chief Learning Officer - CLO Media.

The Tyranny of the Status Quo

CLO Magazine

Like many organizations, they had sourced graduates from the pantheon of business schools — Harvard, Wharton and Yale, to name a few. So they shifted tact: Instead of sourcing their graduates from “the best” business schools, they started looking for a certain type of graduate — individuals who had attended second- or third-tier regional business schools and who had grown up in rural areas with a strong work ethic. Since McKinsey & Co.

Partnering With the C-Suite

CLO Magazine

The CLO is strategically positioned to focus on business objectives, outcomes and costs. Partnering with line of business leaders is a natural next step. Successful chief learning officers understand that business longevity is defined by an ability to innovate and adapt. The key to harnessing this advantage, however, resides in partnering effectively with members of the C-suite, helping them to view learning and development as a critical business investment.

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. As soon as you offer this kind of product education, I guarantee that the business benefits will become clear. Your product launches should pack a bigger punch, adoption rates should increase, customer service queries should decrease and churn rates should improve. How to build a convincing business case.

Building a Better Working World

CLO Magazine

Recognizing that high-performing teams drive competitive advantage and that workplace learning is a key differentiator between businesses that thrive and those that do not, EY leadership hired the company’s first global chief learning officer, Brenda Sugrue. Key to that strategy are developing the highest-priority skills, providing an exceptional learning experience, and business impact and external recognition.

Learning in the 21st Century Workplace

Jay Cross

Businesses talk about speed, but they don’t take advantage of it. Business people are being overwhelmed by the pace of progress and the explosion of knowledge. This increases complexity and makes business unpredictable. Companies that fail to adopt new practices that take these things into account are headed for the scrapheap. Or look at the music business — remember record stores? Time-to-completion is the appropriate metric.

Top Learning Trends for 2017 (according to the experts)


I think we are at a turning point in L&D, where CLO’s and other HR leaders now realize that this new world has become urgent and needs attention. These may be the trends of the coming year because forward-thinking organizations and vendors want to satisfy the needs of a busy and rapidly changing workplace. This aggregation will involve using existing tools, but also the adoption of new tools which specialize in this area.

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Learning Technology Blogs: An Analyst’s Reading List

Talented Learning

Bill Cushard is a brilliant business strategist who understands the relationship between learning, software adoption and customer success. Educated customers are the foundation of a successful business. Seth Jacobsen Director of Business Development talks about how it enhances any stage in a partner relationship. 4 Sales Enablement Performance Metrics (And How To Improve Them). Managing an Online Learning Business.

A Bright Future for State Farm

CLO Magazine

Patrick Donovan, senior vice president for education advisory services at Bright Horizons, broke down State Farm’s business challenges into three main areas. First, it needed to streamline its processing of tuition assistance paperwork; second, it needed to instill the program with benchmarks and metrics to assess its impact; and third, it needed to remove financial and other barriers to entry to ensure full adoption and yield maximum benefit to both employees and employer.

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Shared Services between Institutions Manish Gupta - e-Learning Predictions for 2011 Live Online Training to Grow in India Birth of Motion Controlled Learning & Interactivity Performance Support Tools to Gain Adoption Outsourcing to Continue Growing Gaming to Gain Momentum LMS’s to Remain Primary Delivery Mechanism for e-Learning Glenn Hansen's 2011 predictions - 2011 - the year of collaboration Collaboration tools such as micro-blogging software (e.g.

Web 2.0 and Change Present Challenges to Many Learning Executives

Jay Cross's Informal Learning

Chief learning officers (CLO s) are dealing with organizations the same way they did 25 years ago—focusing on full-time employees. But businesses are becoming networks. CLO s are going to need to understand that and do something about it. According to his website, “His calling is to help business people improve their performance on the job and satisfaction in life. is changing the nature of business and enabling incredibly powerful connections.

LearnTrends - Sound - Best of eLearning Learning

eLearning Learning Posts

Metrics for the Modern CLO: How to Measure Formal and Informal Learning. The Fallacy of Open/Closed Culture in Social Business Design - Skilful Minds , September 22, 2009. Using Social Network Analysis in Social Business Design - Skilful Minds , September 23, 2009. Crowdsourcing as a tool for new media marketing, stories and plot development - Business Casual , September 20, 2009. Virtual Worlds, Innovation and Adoption , September 24, 2009.

David DeFilippo: Building a High-Performance Team

CLO Magazine

BNY Mellon’s new CLO is building a university from scratch to help the global financial services firm succeed through organic growth. As the organization’s new chief learning officer, DeFilippo can help shepherd the organization toward a learning strategy that will enhance performance and turn development into a driver for business growth. “Each of our lines of business run semi-autonomously,” he said.

More rogue.

Janet Clarey

Back in 2005, Stephen Downes had some comments on formalizing informal learning based on a CLO article. Of course, this [ the writers had said that informal learning needs to be integrated into formal learning in the sense that it should be tied to measurable performance metrics] isn’t the point of informal learning at all – but I can see the point. Aggregate, organize, make available and decide what to deliberately support (formally adopt a strategy).

Come Together

Jay Cross

Collaboration gets things done and is the most powerful learning tool in the CLO’s playbook. This is not atypical when companies adopt new technologies. She revealed that 40 percent of CLOs do not tie metrics to business performance; 40 percent or less allocate their budget to support business initiatives; and 70 percent could not provide an example of a great CLO in action, driving performance. Come Together, Right Now. Jay Cross.

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How Learning Can Regain Relevance

CLO Magazine

In light of this, corporations adopted the personnel office function in the 1960s, primarily to serve the baby boomers. In “The New Human Capital Strategy,” author Bradley Hall writes that “despite these great titles, the daily activities and skills of HR business partners never changed.” presidents held office in a period accented by a global computer revolution that accelerated the speed of how we work and conduct business around the world.

Free learning & development webinars for March 2017

Limestone Learning

Sure, it heralds tax time—and often an attendant business crunch—but it’s also a great time for new resolutions and practices. It will also examine trends driving the use of video, and how you can tap them within your business. Plus, you’ll discover how you can effectively measure the business impact of your LMS solution, and receive actionable tips to help you maximize the value from your LMS investment. Create a business plan and structure. Exit the business.

Reflecting on the first half of 2009

Jay Cross

Articles: Get Out of the Training Business. Any remaining training staff will become mentors, coaches and facilitators who work on improving core business processes, strengthening relationships with customers and cutting costs. Adopting new models of learning. Learning is woven into the fabric of every modern business. We’ve got to rid ourselves of the notion that learning is just the chief learning officer’s business. Metrics. My new car is one year old!