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Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

EPISODE 34 – TOPIC SUMMARY AND GUEST: As I’ve noted previously , customer training continues to be the hottest segment of the extended enterprise learning landscape. When getting started, be sure to define success metrics to benchmark at the outset and measure over time.

Podcast 35: How Advanced Reporting Transforms Training – With Tamer Ali

Talented Learning

Tamer is a learning systems entrepreneur who is always ahead of the extended enterprise curve. Most notably, about seven years ago he founded Crowd Wisdom, one of the first pure extended enterprise learning management systems. That’s good for adoption.

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2020 LMS Trends: An Analyst’s Extended Enterprise Learning Predictions

Talented Learning

Based on my work as an independent advisor to learning tech buyers and sellers , I’ve outlined 16 key extended enterprise learning trends and related predictions. 2) Talent Management LMS Platforms Struggle With Extended Enterprise. Success metrics that matter most – and why.

What is Prescriptive Analytics and Why Should You Care?

Talented Learning

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights. Think of monthly sales reports, web traffic numbers, leads generated from a marketing campaign, customer churn metrics and the like.

Podcast Episode 6: Franchise Training Adoption – With Trista Kimber

Talented Learning

On a regular basis, I’m interviewing some of the most knowledgeable professionals in the field of extended enterprise learning – including vendor executives, consultants, customers and others. And how does training adoption help ensure a consistent customer experience? So how can franchisors encourage training adoption? Training adoption matters. So what advice would you recommend to franchisors who want to improve training adoption and impact?

Extended Enterprise LMS Buyers Companion – 2019 Edition

Talented Learning

If you’re familiar with Talented Learning, you know we’re fiercely independent consultants focused on one goal – to help you choose the best extended enterprise LMS for your needs. The “Extended Enterprise” Worldview. What exactly do we mean by the term “extended enterprise” ? EXTENDED ENTERPRISE LMS AUDIENCES. WEBINARS – In-depth sessions focused on key extended enterprise LMS issues and related business strategies.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

Well, we fit into the extended enterprise learning space by focusing on the customer education segment. Right… Azuqua goes even further, with an enterprise-grade platform or iPaaS ( integration platform as a service ). Metrics. I tend to look more at consumption and adoption. And for the long term, I need to focus on adoption. ” How do you move the meter on adoption? Then I can begin correlating this with customer adoption and success.

Everything You Need to Know About Extended Enterprise Training

eFront

Recently, corporate training has broadened its focus from business’ employees to also include those in the “extended enterprise”. In this post, you will become familiar with extended enterprise training and why your company needs to invest in it. What is extended enterprise training? Extended enterprise training refers to training offered to a business’ external partners. Hang on, there are solid reasons why you need to invest in extended enterprise training.

Learning Analytics: Big Demand, But Bigger Challenges?

Talented Learning

When I stepped into the extended enterprise learning world 25 years ago, the concept of data-based decision-making was vastly different. A data-savvy analyst can pinpoint the most useful metrics and determine their business impact relatively efficiently.

Top Learning Systems Trends – A 2019 Extended Enterprise Market Guide

Talented Learning

Well, a lot is happening in extended enterprise learning and we want to touch on all the high points. Explorance acquired Gartner Metrics That Matter. Today’s market can be categorized in various ways, but we see three distinct segments: CORPORATE EXTENDED ENTERPRISE: This involves a broad spectrum of business-oriented solutions, from customer education and channel partner training, to employee skills development, compliance and talent management.

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

It’s not just because it’s the hottest segment of the extended enterprise learning market, but because it’s a fascinating specialty that blends marketing, instructional design and business strategy. For example, they don’t even have enterprise sales teams.

Should You Use an Employee LMS for Extended Enterprise Learning in 2019?

Talented Learning

Early in 2014, I set-out to answer a question I constantly hear as a learning systems selection consultant : “Should we use our employee LMS to educate external audiences?” Primarily because employee educational goals, interests and motivations don’t apply to extended enterprise learners. The reverse is true also – there are many employee LMS features that are unneeded in extended enterprise applications. Say you’re a corporate extended enterprise buyer.

Starting a Customer Education Program: What You Should Know

Talented Learning

This means your customer education charter should be to help drive these metrics at scale, by enabling customers to adopt and use your product successfully in their space. But if you measure training’s impact on product renewal leading indicators like increased adoption, you can build a strong case for establishing and maintaining a customer education team. Product adoption rates?

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

For example, as an independent extended enterprise learning analyst, I’ve been writing for nearly 5 years about the explosive growth in customer training and the learning innovators who are defining this space. That’s why our choice of must-reads draws from a variety of sources – other analysts and consultants, customer education leaders, professional association executives and learning systems vendors, as well as marketing technology providers.

The Three Critical Success Factors for Successful ERP Deployment

Dashe & Thomson

The ERP system has become an integral part of any large, successful enterprise. Analyst reports suggest that the ERP market is currently about $40 billion in total revenue, consistently ranks among the top IT spending priority for enterprises, and is expected to grow to over $50 billion by 2013. Panorama Consulting , in its “2010 ERP Report,” found that 57% of such projects take longer than planned, 54% go over-budget, and 41% fail to realize at least half the expected benefits.

Virtual Learning: Rewriting the Playbook in Turbulent Times

Talented Learning

Below are tips and action items from three different viewpoints: 1) Tips for Learning Systems Vendors and Consultants. 1) Tips For Learning Systems Vendors and Consultants. As a result, we should be ready to help organizations adopt virtual learning solutions and integrate them into their workflows. As of today, they’re also in the extended enterprise learning business. You’ll learn: How to develop a relevant business case and success metrics.

Talented Learning’s Greatest Hits – 2019 Edition

Talented Learning

So before we move on, I invite you to join me in revisiting this year’s most popular topics in extended enterprise learning. What Topics Were Most Popular in Extended Enterprise Learning? And why is open source gaining momentum as a foundation for extended enterprise learning ?

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Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

KEY TAKEAWAYS: “Customer success ” is more than a buzzword – especially in the subscription software industry, where onboarding and training directly influence product adoption and renewal rates. As customer success practices mature, metrics continue to evolve. Ultimately, our customers must drive product adoption, retention and time-to-value among their customers. But those customer-focused metrics no longer guarantee business success.

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How Does Learning Affect Franchise Success? Measuring What Matters

Talented Learning

What’s more, this kind of learning system is designed to exchange data with other enterprise systems , such as human resources, finance, supply chain management and customer relationship management , so you can add relevant business context to learning data. A more complete and meaningful picture begins to emerge when learning data is aggregated and integrated with data from other enterprise systems. By which metrics? LMS Reporting: Metrics That Matter.

LMS Technology Trends: Why Focus Is The Next Big Thing

Talented Learning

Later, I moved into high-end LMS sales for 13 years — specializing in solutions for corporate extended enterprise and associations. They’ve largely ignored the much more profitable and unexplored needs of the extended enterprise. So I co-founded Talented Learning as the world’s only research and consulting firm focused primarily on advancing extended enterprise learning. Several years ago, you predicted that extended enterprise learning would quickly gain traction.

What is a Learning Management System? (2019 Update)

Docebo

Today’s enterprise learning strategies require smart solutions that go beyond the capabilities of traditional tools. To understand how a Learning Platform will help improve enterprise learning objectives, you must first grasp what an LMS is, why it’s an essential tool, and how to get the most out of it. E-learning has also evolved into a revenue generator for the extended enterprise. LMS adoption has been on the rise for the past several years all around the world.

How Streamlining a Data Ecosystem Can Impact Learning Measurement

Watershed

In the last post of our case study blog series , Alfonso Riley, learning technology consultant at Caterpillar Inc., Define metrics with outcomes in mind. Want to see how Caterpillar used Watershed to help create an award-winning extended enterprise learning model?

Customer Training: Are You Ahead of the Curve?

Litmos

helping them succeed more rapidly and adopt products more fully. As an extended enterprise learning consultant, I see it every day. After all, if you want customers to adopt and use a complex tool or application, some level of instruction is necessary. Metrics to evaluate program impact over time. Articles Customer Training Enterprise Learning Webinar customer training

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

E DITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Your product launches should pack a bigger punch, adoption rates should increase, customer service queries should decrease and churn rates should improve. Metrics to evaluate program impact over time. Submit the form below to schedule a free preliminary consultation at your convenience.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. How quick wins and clear milestones drive engagement and adoption. Tips for metrics that align customer objectives with business priorities . Submit the form below to schedule a free preliminary consultation at your convenience.

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

Talented Learning

Our guest is Barry Kelly , CEO and Co-Founder of Thought Industries – one of the first and now leading extended enterprise learning solutions. Customer training directly influences product adoption and ultimately, customer success. Originally, we wanted to build a platform that enables organizations to deliver extended enterprise learning. Ultimately, most SaaS companies are working towards managing that big Mac Daddy metric called churn. What metrics matter most?

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

Our research reveals multiple reasons why organizations choose not to charge new customers separately for training: To remove one of several roadblocks on the way to product adoption. Because adoption is a key factor in customer retention and lifetime value, ensuring that more customers are successful more swiftly can lead to stronger overall revenues and long-term profitability. For example, say your training goal is to increase the adoption rate among new customers.

Podcast Episode 5: Learning Systems the Dairy Queen Way – With Chris Shanks

Talented Learning

On a regular basis, I’m interviewing some of the most knowledgeable professionals in the field of extended enterprise learning – including vendor executives, consultants, customers and others. Since then, her focus has shifted to engagement – adapting and enhancing the LMS to increase training adoption in franchise managers and crew members everywhere. What kind of business-related learning metrics matter at Dairy Queen?

How Caterpillar Built a Measurable Career Development Process [Part 1]

Watershed

In this case study blog series, guest contributor Alfonso Riley, learning technology consultant, will explore how he and his team at Caterpillar, Inc. built their learning data ecosystem to support an award-winning extended enterprise learning model.

Partner training 101: How to get started

TalentLMS

Partner training is a type of extended enterprise training. While extended enterprise includes both your customers and business partners, partner training refers only to the second group. Take a glimpse into the top benefits of extended enterprise training for business partners: 1.

Data Driven

Tony Karrer

Understanding this model is important in order to be able to apply it within different situations in order to help drive behavior change that ultimately leads to improvement in metrics. THE PROCESS AND MODEL At its simplest, the model is based on providing metrics that suggest possible tactical interventions, support the creation of action plans to improve the metrics and track the changes in the metrics so that performers can see their progress and continually improve.

Top Learning Trends for 2017 (according to the experts)

Axonify

But, instead of simply offering our POV, we thought there was no better way to provide you with the best insights than to consult with some of the leading experts in the field. We, in L&D, are becoming a team of curators, experience designers, and consultants who must find ways to inject and infect learning into the company. Gamification Analyst, Author, Consultant, Speaker, Professor. xAPI will make serious gains in terms of adoption.

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9 Top eLearning Trends of 2017 from 49 Experts

eLearningArt

She has also been consulting independently for nearly two decades, with a focus on online learning, visual and information strategies and design. She is a Learning Strategy Consultant for Usable Learning. Many businesses are seeing the benefits of training the extended enterprise and looking for opportunities to shift their training departments from a cost center to generating revenue. Lesley is a Senior Consultant at Learn Appeal and a Facilitator for #chat2lrn on Twitter.

Top Learning Trends for 2017 (according to the experts)

Axonify

But, instead of simply offering our POV, we thought there was no better way to provide you with the best insights than to consult with some of the leading experts in the field. We, in L&D, are becoming a team of curators, experience designers, and consultants who must find ways to inject and infect learning into the company. Gamification Analyst, Author, Consultant, Speaker, Professor. xAPI will make serious gains in terms of adoption.

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What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?

Xyleme

By adapting our language and perspective to integrate terms like traffic, bounce rate, conversion, time on site and social sharing into an L&D context, we create a dynamic system that uses data to drive smarter decision-making and draw on accurate metrics for more actionable insights. How much do you think enterprises are investing in their employees at the corporate level? . Is your company''s learning and development strategy wedged between a rock and hard place?

Continuing Education & Technology: Equipping Your People to Tackle the Future

Everwise

There are a number of steps you can take in your organization to reverse this trend and support your employees’ continuing education – both in technological know-how and other necessary job skills – thus setting them (and your enterprise as a whole) up for success. According to Didier Bonnet, co-author of Leading Digital and Global Practice Leader at Capgemini Consulting,, “Employees need to understand why a new technology is an improvement from what they had before.”

The big digital learning trends for 2019, according to the experts

Elucidat

We reached out to 15 industry experts ranging from experienced in-house learning managers, established solutions providers and consultants, presenters, authors and thought-leaders, with two key questions: What digital learning trends do you think we’ll see rise in 2019? Trends: User-focused performance consultancy and more nimble processes to match. I’d like us to ditch happy sheets and start tracking useful data and metrics.