Jay Cross

MARCH 19, 2012

Before industrialization, work was local or industry meant cottage-industry. About three hundred years ago, work became an organizational matter. Factories require groups of people working together. Clocks measure working hours instead of the sun. Frederick Taylor uses time-and-motion studies to find the one best way to do individual pieces of work. That works when the world is stable, and things remain the same over time. Adopting new models of learning.

CD-ROM 43

CD-ROM DDI Sun Pattern 43

Charles Jennings

DECEMBER 20, 2013

Rethink what’s gone before and adapt to change, or keep on doing what’s always been done in the hope beyond hope that it will work. This is all very positive, and an apparent validation of the existing work L&D departments are carrying out. Saving the worst to last, the CLC survey reported that when asked ‘ would you recommend working with your L&D department to your colleagues ’ only 14% responded positively and 52% were ‘net detractors’.

Productivity 72

Productivity Product Performance Performance Support 72

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The working definition of ROII is the observable development of capacity and capability to create economic values out of intangibles. Adopting F.W. An overarching caveat here: Strategist and practitioner Stuart Henshall said trust is critical. “It’s

ROI 56

ROI Network Reputation Metrics 56