A conversation on measurement and metrics (#ASTDLN)
APRIL 24, 2012
conversation on metrics and measurement. When we measure the first two moments of learning need (new and more) we can measure with knowledge & skills gain -- certification, demonstrable skills, compliance. When we move to the world of performance support, we need to gather data to show that we make a difference to the organization to achieve its aims -- we need to measure competency and measure moments 3-5. lower support costs.