Performance Support & “The Art of War”

Living in Learning

Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability Training tactics are slowly changing. Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded.

Driving Performance with Extended Blend

Living in Learning

AGILE Change Leadership Discovery & Consulting EPSS Learning Ecosystems Learning Readiness Assessment Performer Support Sustained Capability Technology EPS extended blend holistic discovery performance paradigm point of work sustainability

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The Agile Industrial Complex

Innovative Learning Group

Agile as a way of working and organizing team activities has spread from software development to other aspects of work and business, from sales management to project management and most points in between, including learning and development (L&D). In software development, agile demonstrates its worth by delivering robust software with a sharper focus on customer/end-user needs. Here’s an agile Catch-22, and a rabbit hole that could take this blog to several thousand words.

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7-Right Things Road Map to Sustained Workforce Performance

Living in Learning

This mission… should you choose to accept it…is to seek out individuals possessing the expertise of a performance consultant. 70:20:10 AGILE Continuous Learning Discovery & Consulting Learning @ the Point of Work Learning Ecosystems Micro-Learning Performance Assessments Performer Support Sustained Capability Technology discovery performance diagnostic moments of need performance support Point-of-Work

Managing Change or Leading Change: Does It Matter?

Living in Learning

AGILE Change Leadership Continuous Learning Discovery & Consulting Learning Ecosystems Learning Readiness Assessment Performance readiness assessment Performance Support Performer Support Sustained Capability Agile design change management learning continuum learning ecosystem performance consulting performance support performer support point of work sustained capability work context

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Managing Change or Leading Change: Does It Matter?

Living in Learning

AGILE Change Leadership Continuous Learning Discovery & Consulting Learning Ecosystems Learning Readiness Assessment Performance readiness assessment Performance Support Performer Support Sustained Capability Agile design change management learning continuum learning ecosystem performance consulting performance support performer support point of work sustained capability work context

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Evolving ISD Adoption for a Performance Paradigm

Living in Learning

70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained CapabilityWhat if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different?

From Workflow Documentation Springs Exemplary Performance

Living in Learning

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support adoption agile. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience.

Intentional Design & the EPS Performance Stack

Living in Learning

AGILE Discovery & Consulting EPSS Performer Support Sustained Capability Technology Enterprise system training EPS intentional design moments of need performance support sustained capability Trolling through my networking groups on LinkedIn yesterday, a post caught my eye where an individual was lamenting how the disjointedness of running disparate systems compromised effective and efficient operations.

Leveraging the Capabilities of AGILE Instructional Design Strategies

eLearning Brothers

For many learning organizations, the term “AGILE” has become a hot topic. Often, when referred to in a business sense, AGILE strategies tend to focus on more project management or software development areas (such as with achieving continuous improvement, maintaining scope, increasing flexibility, obtaining team inputs, and with delivering high-quality products) than on instructional design strategies. Does this model support or hinder the learning experience?

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Chief Capability Officer (CCO) Seeks a New Home

Living in Learning

Having been in L&D for many years in virtually every role from road warrior sales trainer to multiple leadership positions, I have been an advocate of the premise that Training Drives Performance. After drinking the Kool-Aid of a Performance Paradigm about ten years ago, I have become more convinced than ever that Training Does NOT Drive Performance – It Drives Potential.

Rant: Is My Boomer Showing?

Living in Learning

Yeah, this is about Performance Support…you expected something different from me? 70:20:10 AGILE Discovery & Consulting EPS readiness assessment EPSS Learning @ the Point of Work Performance Support Performer Support Rants & Ramblings embedded performance support EPS performance support performance consulting

Why Adopt Point-of-Work Assessment Methodology?

Living in Learning

All organizations currently own a dynamic learning performance ecosystem. 70:20:10 Accelerated Productivity AGILE Change Leadership Continuous Learning Data Analytics Digital Transformation Discovery & Consulting Five Moments of Need Intentional Design Learning Performance Ecosystem Moment of Need Performance Insights Performance Support Point of Work Assessment learning & performance ecosystem point of work point of work assessment

When Are MOOCs Not MOOCs?

Living in Learning

70:20:10 AGILE Continuous Learning Data Analytics Discovery & Consulting EPSS Learning Ecosystems Performance analytics Performance Support Sustained Capability xAPI Continuum Ecosystem MOOCs performance supportThis post this likely to twist a knot in a few knickers, but hey.it's s what I seem to do these days, so buckle up.this might rip you right out of your training paradigm.

“EPS Readiness?” Or “One-and-Done?”

Living in Learning

AGILE Continuous Learning Data Analytics Discovery & Consulting EPS readiness assessment EPSS Learning Ecosystems Learning Readiness Assessment Performance Support Performer Support Technology embedded performance support EPS performance consulting performance support sustained capabilitySuccessful implementation does not equal full adoption.

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The Disruption Driving the Disruption of Adopting an EPS Discipline

Living in Learning

but why launch into an 8-to-16 week design and development cycle for an hour of e-learning when the discovery evidence is staring you in the face screaming for a performance support [PS] job aid needed at the point of work? Agile? AGILE Discovery & Consulting EPSS Learning @ the Point of Work Learning Readiness Assessment Performer Support 70:20:10 DevLearn 2014 embedded performance support performance support Performance Support Community PSC SAM

Chief Capability Officer (CCO) Seeks a New Home

Living in Learning

Having been in L&D for many years in virtually every role from road warrior sales trainer to multiple leadership positions, I have been an advocate of the premise that Training Drives Performance. After drinking the Kool-Aid of a Performance Paradigm about ten years ago, I have become more convinced than ever that Training Does NOT Drive Performance – It Drives Potential.

How Performance Support Apps Are Faring In Today’s Workplaces

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). Therefore, it is quite natural for these to be touted as one of the best forms of performance support for today’s workplaces.

Is Our Training Paradigm an Unbeaten Dead Horse?

Living in Learning

Sustainable workforce performance at the point-of-work is where we need to focus, and point-of-work is not part of, nor within the scope of the training paradigm. 70:20:10 AGILE Discovery & Consulting EPSS MOOCs Performance Support Performer Support Sustained CapabilitySustained capability…or “competency” if HR-speak is more your style…does not manifest during training regardless of flavor or innovative gyrations we employ.

Point-of-Work & ADDIE? Say It Ain’t So…

Living in Learning

70:20:10 AGILE Data Analytics Discovery & Consulting Performance Assessments Performance Support Rants & Ramblings Sustained Capability ADDIE Discovery intentional design Performance Assessment point of work xAPIMy recent post “70:20:10 – Myth or Legend?” roused a few readers to offer up some really solid comments, and there were a few that left me feeling like I was at a NASCAR race and just shouted “Ford Rules!”

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EPS Technology & the Bright Shiny Object Syndrome

Living in Learning

The concept of “just-in-time-just-enough-just-for-me”, a phrase I first heard used by Aaron Silver at Training 2013 in Chicago, epitomizes the concept of contextual support. Performance Support [PS], on the other hand, is designed intentionally around role-specific, task-centric workflows. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Learning Readiness Assessment Performer Support Agile design EPS performance support

EPS Readiness: Are you there yet?

Living in Learning

While there were most questions surfaced than answers, it was clear that the concept of address the Learning & Performance environment as an ecosystem was a hit.and more questions than answers. At the recent Learning Solutions 2014 conference in Orlando, the Guild added another concurrent conference to the venue – Ecosystems 2014. Amazingly, at an additional cost there were over 200 participants attend the extra breakout sessions.

Time-to-Business Impact & the Role EPS Plays

Living in Learning

Embedded Performer Support [EPS] is the discipline we so desperately need to integrate into our Training efforts. AGILE Discovery & Consulting EPSS Learning Ecosystems Learning Readiness Assessment Performer Support Sustained Capability business impact EPS performance consulting performer support time to competency

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Bend & Flex: Building Learning Agility

CLO Magazine

I now see this feedback as the ultimate compliment, for my manager felt I had learning agility. Learning agility is openness to new information and the ability to gain and apply insights derived from this information. Learning-agile people aren’t perturbed by shifts in direction. Consulting firm Green Peak Partners collaborated with researchers from Teachers College at Columbia University in New York to assess the value learning-agile individuals bring to their organizations.

Agile 64

HOW PERFORMANCE SUPPORT APPS ARE FARING IN TODAY’S WORKPLACES

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ) The above quote is from our interview with Charles Jennings. How are companies (big and small) around the world leveraging mobile technologies for performance support today?

ELearning Guild Webinar on 6/18/14 – Post Event Q&A and Follow-up

Living in Learning

Embedded Performance Support [EPS] is a discipline that is poised to change the face of our Training paradigm and is serving as a driver for evolving to a Learning & Performance paradigm. AGILE Continuous Learning Discovery & Consulting EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment PDR Learning Continuum Performer Support Technology learning readiness performance consulting performance support Webinar

Turn Loose the MOOCs

Living in Learning

Performance Support [PS]. 70:20:10 AGILE Discovery & Consulting EPSS Learning Ecosystems Learning Readiness Assessment Performer Support Technology Hubs Learning ecosystems MOOCs performance paradigm portals Consider the point of work as the new classroom if you like, but recognizing the application of assets at the point of work represents new kinds of assets…a.k.a. Courses no longer fit.

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Learning Agility and its Role in Leadership

CLO Magazine

Learning agility, which focuses on the ability to perform in the future, provides an answer. Warner Burke, professor of psychology at Columbia University, has studied learning agility for six years and describes it as being in an unfamiliar situation, not knowing what to do and figuring it out. Ross School of Business, summarizes learning agility as involving two elements — speed and flexibility. Performance risk taking.

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Point of Work: Boosting Productivity with Performance Support

Epilogue Systems

The following is a guest post authored by Gary Wise, Workforce Performance Strategist, Coach, Speaker & Storyteller, of Human Performance Outfitters. All four phases are required when the “anything” launch takes place within a dynamic Learning Performance Ecosystem …and optimized or not, we all own an ecosystem. Unfortunately, the only real output Training produces is potential …not competent performance. Competent performance only happens at Point-of-Work.

Convergence and the Impact on Our Training Paradigm

Living in Learning

When a Performer confronts a “Do I cut the red wire or the blue wire” moment of need; logging into the LMS and searching for the reference knowledge buried in the "How to Disarm a Chorizo Sausage" eLearning course is not an option…especially when the fully-armed chorizo sausage they''re facing has a ticking timer attached.

Lipstick on a Training Paradigm – Oink!

Living in Learning

After drinking the performance consulting Kool-Aid it struck me that the L&D focus was incomplete…and it still is…despite myriad Training innovations like MOOCs, micro-learning, mobile learning, virtual learning, and any other exotic blend you can name. Continuous Learning adoption Agile design business impact competency Continuum design methods Ecosystem MOOCs performance support

Don’t Confuse READY…With READINESS…

Living in Learning

If I had to boil down all my bluster and passion in this blog to a single core statement, it would be this: Training, by itself, does not drive performance – it drives potential; …if you truly seek to sustain measurable workforce performance you must go to the Point-of-Work and plan to address diverse Moments […].

Consulting Services for New Innovation Success

Beyond Campus Innovations

Consulting Services for New Innovation Success. Companies across industries, sizes, specialties, and functions turn to consultants for a variety a reasons, but the # 1 reason is because they need help and expertise in areas beyond their experience. After honing in on what exactly a consultant is to accomplish or achieve, business leaders need to know how to effectively utilize their services for maximum results. Why Use Consulting Services?

Driving Performance Through Learning with Andy Lancaster

looop

Towards the end of 2019, David James spoke with Andy Lancaster , Head of Learning at the CIPD and author of the Kogan Page published book ‘ Driving Performance Through Learning ’, on The Learning & Development Podcast. For Andy, performance is not a contentious word.

Driving Performance Through Learning with Andy Lancaster

looop

Towards the end of 2019, David James spoke with Andy Lancaster , Head of Learning at the CIPD and author of the Kogan Page published book ‘ Driving Performance Through Learning ’, on The Learning & Development Podcast. For Andy, performance is not a contentious word.

Agile Leaders: Born or Bred?

CLO Magazine

Leaders who can thrive in any business environment share one important trait: agility. “You need someone who’s good at processes and procedures, analysis and decision-making, who’s even-tempered and a good listener but who can make decisions,” said Jim Concelman, vice president of leadership development at global human resources consulting firm Development Dimensions International. Mental agility. People agility. Change agility.

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Next Generation L&D: From ‘Learning’ To ‘Performance’

looop

Many conversations they’re exposed to at board-level seek to address actual performance and organisational capability to meet current and future needs. I know this from my years at Disney – and I knew then that training programmes and e-learning were not a reliable means for real performance improvement. The point of L&D is to affect performance, from Day One with induction, to technical and core skills, transitions and change. Measure And Report On Performance.