Agile Custom Knowing Doing Gap Quality 
PDG
APRIL 15, 2024
Essentially, they know what to do because you’ve trained them. The question is, are they doing it? This is the knowing/doing gap. The knowing/doing gap refers to the disconnect between what we know we should do and what we actually do in practice.
Limestone Learning
JUNE 28, 2019
Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio. You’ll: Examine key drivers of change.
Limestone Learning
AUGUST 31, 2018
The key to learning success in these instances, though, is getting this high-quality material to trainees as quickly as possible. In this respect, there is often a “knowing-doing” gap to be filled. If not, you’re likely missing out on attracting quality talent that fits your company’s needs.
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