Bob Mosher: Performance Support and Learning at the Moment of Need #ls2010
Learning Visions
MARCH 23, 2010
We need to be more agile! FAQs Help Desk SIMS Pod casts coaching ereference webinars recorded webinars instant messaging. This is where performance support comes in. It’s a competency model. Goal is application, not mastery! Disconnect between Mastery and Competency in many orgs in both design and measurement. Measuring it.
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