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Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

But there’s definitely a gap. We know it’s been there and we’ve talked about it for years, especially in the software industry. Great idea to fill that gap with a community by and for customer education pros… A lot of us find ourselves kind of falling into this field. We know education is essential. But unlike corporate training professionals who are instructional designers by trade, many of us don’t know where to start. Metrics.

Oliver Bonas — supporting employees during the Covid-19 lockdown

looop

In an agile and iterative way, resources were updated daily as things changed to keep employees informed. They looked at engagement metrics such as open and click-through rates, which gave them further insight into what was working and where gaps existed: .

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Oliver Bonas — supporting employees during the Covid-19 lockdown

looop

In an agile and iterative way, resources were updated daily as things changed to keep employees informed. The ease of creating new resources and the speed in which we can then send it out to our teams has been so important when keeping everyone updated and engaged with key information.

How to Cultivate Top Tech Talent: What Every Exec Needs to Know

General Assembly

The former has to do with the tools, mindset, and organizational structure that will drive the business agenda forward, while the latter has to do with the reskilling that each individual will need to use these tools and thrive in the new organizational context. Developing new skills as a one-time investment may meet a short-term gap, but that gap will reappear in the future, given the pace of today’s development.

S/4HANA – 10 Things To Do in Phase Zero

Abreon

S / 4HANA – 10 Things To Do in Phase Zero. Once your organization decides to go to SAP S / 4HANA and your implementation team has established a plan and schedule, most people wait for the first phase of the implementation plan to launch before doing anything. To help you prepare, here are 10 things you should do in SAP S / 4HANA Phase Zero: 1. Get Agile. Agile also avoids having to restart and re-educate once your plan is in motion. Train Your Team.

Corporate Training: It’s time to enter a new frontier

Axonify

So, while other business functions have become metrics focused—attributing every dollar spent to whether it achieved an objective—corporate learning has been left out of the equation. After all, with typical, one-and-done training metrics like session durations, completion rates and grades used in a classroom or in an LMS (Learning Management System), it’s impossible to do much (other than prove training occurred).

Is Knowledge Transfer Part of Your L&D Strategy?

Bottom-Line Performance

There is a gap in your organization. On one side, you have your business objectives, your subject matter experts and all of the knowledge, skills and content employees need to know to meet your objectives. On the other side are your employees: human beings trying to do their jobs in an imperfect environment. How do we pass the baton? What’s the problem and how do we fix it? What can you do to make sure knowledge transfer happens and the baton gets passed?

Community of Practice and the TorranceLearning Download

The Performance Improvement Blog

This is a term coined by Etienne Wenger to describe “…groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” Once again the TorranceLearning team created a “…casual, fast-paced and friendly exchange of ideas with our friends, colleagues and clients in learning.” Establishing metrics for behavioral change. Thinking about individual, team, whole organization, and community learning.

4 Tips for adjusting your L&D program to prepare C-suite executives for strategic moves

Matrix

Furthermore, the leadership gap seems to be widening and there is the constant threat of being left without proper guidance in times of turmoil. In order to navigate such circumstances, senior executives are embracing agile management styles and rethinking the way their organizations do business. Read more: 3 Crucial steps in ensuring business agility. Outsiders’ inner agility allows them to embrace the unconventional even when it may not be the comfortable solution.

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Time for a New Look at Learning: Or What I Learned from Reading “Informal Learning at Work”

Pract.us

Your team learns informally all the time. In Matthews’ words, “Much of the learning we do on a daily basis is not something we think of or label as learning. If you can harness this informal learning, you can create what Matthews describes as an “agile learning organization.”. Agile learning organizations: Align learning goals and activities with business goals. Basically, employees are filling in their knowledge gaps themselves any way they can.

How L&D Can Deliver Real Strategic Impact to the Organization

Enyota Learning

In the drive to become more technologically-adept, learning and development teams need to drive a change in what the organization learns and how it learns. This means they must be agile and willing to pivot—find tactical as well as strategic ways quickly. Learning and development departments can help build the engine for this agility. They believe in metrics and look for improvements from period past. They want to know if something is working or not.

The Benefit of Better Knowledge Alignment

Time to Know

Knowledge alignment in an organization ensures that all teams in a business move in a unified way with a common direction, based on established goals and criteria – giving it a greater advantage over its competitors. It’s important that all departments and teams within a company are united in their understanding of the product and operate with the same common voice. 3) The Ability for More Knowledge Agility. 4) Faster Closing of Knowledge Gaps.

Sales Enablement Training: 5 Ways to Empower Sales Reps

Time to Know

New knowledge delivery methods allow managers to focus on the training that truly matters, making knowledge gaps a thing of the past. The solution is understanding the knowledge needs of teams and making sure the appropriate knowledge is available to them. In this case, it’s not about knowing everything, it’s about knowing what is relevant and beneficial. Without tangible results and evidence, training programs will have no backing and fall through the gaps.

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How to Support Culture and People during Learning Transformation

Watershed

explains the last two steps in the Global Dealer Learning (GDL) team’s change management process: Culture and People. However, differences across employees’ regions, cultures, and/or knowledge and skill gaps posed a challenge to changing mindsets. This change is important to ensure readiness for change, become agile against uncertainty, and be able to quickly develop our workforce to adapt to demand changes. Up Next: Metrics, Results & What’s Next.

Free Sales Tools Reps Can’t Live Without

Xyleme

Sure, everyone claims to have a sighting—but do they really exist? Free sales enablement tools do exist—and they’re actually pretty good. Level Up Your Team 4.5 For transparency, we’ll mark these with “free version” or “free trial,” so you know which is which.

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6 Steps to Align L&D with Your Business

Degreed

If you’re going to invest in a powerful tool, you’ll only see max value if you take the time to learn how to use the new technology effectively, and that means changing not only your mindset but the learning culture of your L&D teams as well. You have to be agile and iterate.”

Next Generation L&D: From ‘Learning’ To ‘Performance’

looop

I know this from my years at Disney – and I knew then that training programmes and e-learning were not a reliable means for real performance improvement. I know this. We all know this. If we all know what we’re ultimately accountable for, how come we’ve got so lost in learning ? We know how adults learn. We know how to find learning needs. 6 Things To Do Now And Refocus On Performance.

Sales Enablement Training: 5 Ways to Empower Sales Reps

Time to Know

New knowledge delivery methods allow managers to focus on the training that truly matters, making knowledge gaps a thing of the past. The solution is understanding the knowledge needs of teams and making sure the appropriate knowledge is available to them. In this case, it’s not about knowing everything, it’s about knowing what is relevant and beneficial. Without tangible results and evidence, training programs will have no backing and fall through the gaps.

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Learning at Large Ep1: Building a learning culture for 45,000 salespeople

Elucidat

I’ve known Paul for a number of years, but I got a lot from our chat together—and hope you do too. Paul and his team support over 45,000 salespeople with personal learning programs, adopting a strong design approach and a focus on tangible learning outcomes. Simon: So, Paul, just to get started then— can you tell us a bit about yourself, what you’re doing at Utility Warehouse, and your role there? Paul : Within our distribution network, people grow teams.

Benefits of E-Learning

Capytech

Some professionals in the training industry talk about e-learning as being disruptive, but do you really need more disruption in your business when dealing with other issues? Even successful companies need to improve agility and flexibility to ensure they remain competitive in the future.

5 Actionable Continuous Learning Tips from the Experts

Edume

What can you do to make sure your continuous learning is a cut above the rest? How do you capitalise on this existing momentum and formalise peer-to-peer ? Doing this would incentivise the future high performance of the employee featured, and is more impactful on learners than if the same knowledge were relayed by senior leadership. An easy way to identify them is to simply ask, rather than make learning an assumption-based stab in the dark at what people might need to know.

The big digital learning trends for 2019, according to the experts

Elucidat

We reached out to 15 industry experts ranging from experienced in-house learning managers, established solutions providers and consultants, presenters, authors and thought-leaders, with two key questions: What digital learning trends do you think we’ll see rise in 2019? So please do so, L&D! Read more on how to do microlearning well – going beyond a mass of meaningless content. ” Hopes: A culture where everyone knows how to learn, and can go do it.

10 New Years Resolutions for Learning and Development Professionals

Degreed

“If you always do what you’ve always done, you’ll always get what you’ve always got” -Henry Ford. We’re at an incredibly exciting juncture as a team – we have two successful years behind us and a new CLO at the helm with decades of experience in technology, entrepreneurship AND intrapreneurship. We want to help them elevate what they can do in their role as well as provide visibility into career options. Rethink learning strategy as we know it.

Transitioning to a Data Driven Learning Department

CLO Magazine

So why do we let the group responsible for improving the value of our most important asset get by without any accountability for results? How do we let them get by without being able to demonstrate and quantify the impact of improving the knowledge and performance of our people? First, data can create an agile culture of continuous improvement. It’s hard to get better not knowing if the changes are improving results. We live in an increasingly knowledge-based economy.

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3 Ways to Show Your Organization How Valuable You Really Are

EthosCE

Because like every organization, your organization faces challenges in developing an agile CME management structure that can meet the diverse needs of a growing audience of learners. It goes without saying that your data is your greatest asset, but you might not know it can also be your most significant vulnerability when it comes to CME program development. Accurate data supports: The development of activities that are tailored to meet learner knowledge gaps.

Free learning & development webinars for June 2020

Limestone Learning

Organizations are rapidly exploring new ways to get these frontline employees the support they need to do their best work, but traditional training isn’t an option. Instead, L&D teams are shifting their mindsets and rethinking their approaches to workplace training so they can focus on what matters to their employees, customers and communities. Wednesday, June 17, 2020, 10:30AM – 11:30AM PT: Virtual Facilitation - What to Do and How? Contact us here to let us know!

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Free L&D webinars for June 2018

Limestone Learning

Unconnected employees hurt your business when they fail to see the big picture, don’t know how to uncork bureaucratic bottlenecks, and don’t contribute to enterprise-wide results. Monday, June 4, 2018, 1:30PM – 2:30PM PT: Facilitation Agility: Off the Rails but Still on Track (Free for IPL members) Planning and delivering effective learning events requires not only skills in adult education, curriculum design and training, but also the ability to adjust to changing conditions.

Kirkpatrick’s Model: How to Calculate eLearning ROI

LearnUpon

To do this, you’ll need to use Kirkpatrick’s Model of Training Evaluation for the ROI calculation. This level is important because it lets you know if your learners found the course relevant and alert you to any improvements needed. This level is important because learning and development specialists can determine if their training objectives are being met, and is another way of identifying knowledge gaps so you can improve your course content.

Starting as a Revolutionary

Litmos

The premise here is that you’re recognizing the changing nature of the organizational context: things are moving faster, and organizations have to be agile. That is, you’re not going into this with an explicit mandate to do that L&D stuff – training and maybe some eLearning – but to make the change. We have things we need to do well, and that includes the ability to troubleshoot, problem-solve, research, design, and generally pivot as needed.

Free L&D webinars for May 2018

Limestone Learning

L&D can’t prove ROI using the same methods other parts of the business do. Discuss how to correlate learner engagement with other critical organization metrics to tell an important story about the value of L&D investments. A concise job aid of best practices for UX, UI, ID, and game design Clear guidelines on what to do—and what not to do—in each quadrant of mobile game design Join the webinar and click here to download the 2018 LEARNING TRENDS REPORT by Sharon Boller.

Free learning & development webinars for August 2017

Limestone Learning

Did you know that knowing if the learner is right- or left-handed can impact on the user experience? Build a plan to bridge your talent gap and retain your best employees. Thursday, August 3, 2017, 10AM – 11AM PST: Steps to Building a Culture of Appreciation with Those You Lead (Free for ATD members) Recently, ATD's research team identified five core sets of skills related to managerial success. Do predictive analytics improve outcomes? We can do better!

Free L&D webinars for October 2018

Limestone Learning

Additionally, many companies lack the structure to provide specific guidance to current employees whose roles change, under the assumption that those employees already know the company and are familiar with the new role. We need a return to balance between the three components of productive thought: dream, decide, do—and then repeat. Distinguish the traits that make up creative, critical, and applied thinking—in other words, dream, decide, do, and repeat.

Free learning & development webinars for September 2017

Limestone Learning

It’s a great time to take stock, assess knowledge gaps, and focus on new learning. Tuesday, September 5, 2017, 11AM – 12PM PT: Using Team Coaching to Maximize Performance (Free for ATD members) As executive coaching develops into a mature practice, the transfer and use of coaching skills with entire teams is a necessary area of growth. What are the steps and ingredients of team coaching? What are the similarities and differences between team coaching and team building?

Free L&D webinars for November 2019

Limestone Learning

Tuesday, November 5, 2019, 9AM – 10AM PT: Address the Skills Gap Challenge with Micro-Credentialing Micro-credentialing is a great way to track upskilling and certification for learners within organizations. Join Jeff Salin, senior instructional designer in the Learning and Creative Services department at D2L, to learn how other organizations are leveraging open badges to address the skills gap challenge. Anticipate tasks and milestones often included in a team restructure.

Free learning & development webinars for April 2017

Limestone Learning

It’s about the things leaders do to transform values into actions, vision into realities, and challenges into opportunities. A diverse leadership team is vital to an organization’s success, even though research shows there is limited female representation in the current state of most companies. How do you move the discussion forward? Free for ATD members) Do you ever wonder what hiring managers are looking for in talent development professionals?

Free L&D webinars for February 2018

Limestone Learning

The webcast will explore trends in key learning metrics, including: Direct learning expenditure The average number of training hours used by employees What methods of training companies are using Content areas that companies are focusing on Whether companies are using on-the-job learning. However, you do not need to have read the report to follow and benefit from the webcast. How to do sustainment right. What is Deep Dive Thinking and how do modern learners learn?

Free L&D webinars for August 2018

Limestone Learning

Objectives: Discover how a single unifying goal delivers role-function clarity to team members at all levels of the organization. So, how do you set up and manage your recruiting function accordingly? How do you know if your recruiting function is operating on all cylinders? Recruiting metrics to track and analyze to optimize your hiring success. You probably know a thing or two about gamification by now. What are the causes of the gaps?