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LearnTrends: Backchannel

Jay Cross

Jenna Papakalos: Communities of practice belong to training. If an approachable alternative is created for social learning. IT, HR, Communications, legal. Asif: Kirkpatrick talks about 'ROE -- return on expectations'. Judy Muller: Intuit.great idea to implement active practice of it's core "customer focus".

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Why Corporate Training is Broken And How to Fix It

Jay Cross

Don Kirkpatrick proposed a model for measuring the outcomes of training. Inexpensive alternative to training. Apply the 80/20 rule to critical functions and seed communities of practice around them. Standardized courses and workshops multiplied. The 1980s saw the shift from an industrial to an information economy.