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How to Create a Successful Customer Service Training Program

Infopro Learning

Implementing customer service training programs is a sure-fire way to ensure that your organization’s customer service team provides outstanding services. However, there is hardly any ‘one-size-fits-all’ solution when it comes to customer service training programs. Understand Your Customers.

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A Guide to Predictive Analytics for Business Excellence

Hurix Digital

Infusing technology and data analytics into forecasting models gives rise to a cutting-edge business forecasting approach called predictive analytics. While elaborating on the more technical bits like systematic analysis and model development would take much more time, it is surprisingly easy to simplify around its goal.

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What is Voice Analytics Software?

BigTinCan

This is where voice analytics software comes into the mix. In this brief article, I’ll share the following: What is voice analytics software? The benefits of voice analytics tools for sales. What is the VoiceVibes voice analytics technology? Voice analytics use cases to implement into your coaching program.

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Learning Analytics Dimensions: Learning Program Analysis

Watershed

In this learning analytics article, Andrew Downes explores the dimensions under the Learning Program categories and covers 'Learning Program Analysis.'

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Transforming HR Operations: The Power of People Analytics Software

Inquisiq

However, the rise of people analytics has greatly simplified these tasks, transforming the way HR operations are conducted. But how does this affect you if you’re still relying on basic spreadsheets for analysis? Welcome to next-generation people analytics and their transformational power to eliminate spreadsheets forever.

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The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

Download The Essential Guide to Learning Analytics in the Age of Big Data and keep it as your eLearning secret weapon! This article is designed to be your A-to-Z guide to learning analytics. Use this as a valuable resource to successfully initiate a learning analytics approach within your company. Introduction.

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Learning Analytics: Predictive & Prescriptive Complexity

Watershed

The highest complexity of learning analytics is predictive and prescriptive analytics. And, out of the 5,713 reports we reviewed as part of our Learning Analytics Research Study , we only found one Watershed client with a handful of spider chart reports that we classed as “Predictive and Prescriptive.” Minding the Gap.