Working smarter

Jay Cross

Working smarter draws ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 patterns, social psychology, value network analysis, anthropology, complexity theory, and more. I am encouraging companies to consider using private versions behind their firewalls for dynamic knowledge management. Higher ground.

Informal Learning – the other 80%

Jay Cross

Situating our brains in our heads oversimplifies the situation; our brains are distributed throughout our bodies. The hunger for proprietary knowledge does not stop at the firewall. If I’ve got a thorny problem to solve, I tell myself “the boys in the backroom” of my brain will work on it as I sleep, and most of the time I magically awake the next morning with an answer. Years ago a start-up commissioned me to write a white paper that would help put them on the map.

Ten years after

Jay Cross's Informal Learning

Human resources are more important than natural resources, brains more important than brawn. Moving beyond threaded e-mail and videoconferencing, future collaborative tools will combine historical data, predictive analysis and real-time discussion to create a decision-making process that is more rapid and better informed. Content analysis tools will make it easier to identify relevant experience and expertise. Training” extends outside the firewall.